Videocon Industries Complaints & Reviews

There was no video display in my videocon led tv is under extended warranty upto october 2019. I had called the videocon call centre and provided a complaint on 24.09.2017 regarding the issue in my led tv.

Subsequent to my above complaint on 24.09.2017 the service engineer mr. Desing. P from srinivas electronics, perambur, chennai (Service centre allocated by videocon) has visited my home and informed that there is led panel problem and indent to be raised to videocon for the spares since my led tv is under amc. He also collected rs.1, 327/- as service / visit charges and informed service charges should be paid even if the tv is under extended amc & issued me a receipt. He informed that only if the money is paid, then based on the bill number he can raise a spare request and the tv will be repaired on receipt of spares. But i have not been provided the date by which the spares will be replaced nor i have been updated with any timeline by which my complaint will be closed.

On calling the call centre i get a standard message that my call is in open state and the status is pending. On calling me/s. Srinivas electronics, i have been informed that they are waiting for the spares and if the spares are not available, then i will be issued with a replacement tv. But inspite of more than 35 days of my complaint, no update us provided by videocon and i regularly get a message from videocon service that my call has been cancelled (Wrong allotment) and reply nst to [protected]. Immediately i have sent the message and the call has been reopened. How the call was cancelled without completing / repairing the tv which is in amc and also after collecting the services charges just for visiting my home without even repairing my tv. Videocon has tried to close my complaint for more than 10 occasions, but i got my complaint reopened by sending the sms.

On again calling the videocon customer service i only get a standard response from the customer service executives that the call is forwarded to concerned team or to contact mr. Srinivasan, asi or mr. Dhinesh, asi or further escallation to mr. Sathiyanarayanan, zonal service manager, chennai. I have spoken to them on various occasions and also sent email to them narrating the complete incident of events. All have asked to send the details of my complaint number to them with an assurance that i will get a response within 24 hours, but sorry to mention that i have not received any calls or updates from any of their team.

Since my complaint is not resolved and pending for more than 35 days and not getting proper update on my complaint, i am making this complaint through this forum so that i could proper resolution to my complaint through this forum. I request the videocon authorities to verify and inform the extact date by which my complaint will be resolved and my led tv will be made operational.

Expecting a favorable reply in this matter at the earliest.

This is sheer non sense thing. You people are producing the offers just for fooling people around. Nobody in the customer care department is at all concerned to reply or answer wisely or even try to understand the query. You people are. I have purchased a satellite lcd tv model no. 3205 in the year 2010 whrein videocon has offered to payback the amount of 13000/- rs, giving me one money back certificate which mentions the datils including the procedure and the address where i have to send the certificate with id proof and certificate. I completed the procedure within valid time period 27.5.2017, it as recived at aurangabad office but after not receiving the same i called at[protected] no. Of times but false promises are given. Noe as on date no one is lifting the phone. Sr# vg/0510/37284

I got couples calls from videocon one person is saying remote will replace and another person saying remote not under warranty.
Videocon dont have proper process.
I raise complete aug now they are calling and saying remote not under warranty. I called no. Of time customer care why not informed.

Engineer mobile : [protected], [protected] (This guys saying leave it past things and we will provide remote)
Videocon customer: [protected], [protected] (This guys calling and saying your remote not under warranty)

Finally i asked to deactive my account and give me total money.

My question is when i called to customer care why not informed. (Like your remote not under warranty) after raise this complaint in consumer court.

Please check voice recodes and when i spoke to customercare no one say your remote not under warranty.

Can you please help me on this videocon not responding -

Pathetic service from Videocon. No service provided for a 4 month old AC. Calling customer care and service center continuously but no response. Never buy anything from Videocon. While purchasing they provided 5 year comprehensive warranty but not able to provide any service within 4 month s. Worst part is no body at the company have any idea when they will be able to fix it. Avoid Videocon all products at any cost.

Complain against recharge of VIDEOCON DTH RECHARGE. I had recharged on 24th October from PNB mobile banking through BILL /[protected] /[protected]/FMB.
DR 280.00INR. LINKED MOBILE NO:[protected]
This no. Links to me-Customer name Dr Manpreet Kaur.
Plz change the customer name. Previous owners. name is Amandeep Singh
Kindly resolve the issue.
Thanks. Plz refund d money or recharge n initiate services.

Please change my old mobile number [protected] of videocan d2h to my new mobile number [protected].
My customer id is 71532576. Plzz do it as soon as possible.
Because i want to activate other chanels but widout changing this number ii can not be proceed.
Because my old number is not in working now... So plzz give me the best service to continue use the videocon d2h.
Thanking u...

I get around 4-5 calls everyday unnecessary from videocon d2h. Please stop them asap. My customer id is 69703361. I don't want a single call regarding promotions and all. No need for any offer. Else i will stop using d2h. Really frustrated with such thing from videocon as i already blocked their calls from true caller, but they call from other numbers as well.

Hi .

My customer I'd is[protected].I have recharged d2h one month back of 1350 for 3 months and due to aome personal reasons u want to cancel and get the amount refunded.Please let me know how to get the money refunded.

I'm complaining about exception of star sports select sd on videocon d2h. Star sports select 1&2 are 2 new channels provided by star india. They broadcast epl and bundes liga also tennis and f1. These channels are provided by other dish services and cable operators but not by videocon d2h. It would be delightful if videocon add these two channels and customers can enjoy the sports action around the globe without needing the hd pack.

Hello team,

This mail is with regards with the illegal practice which is been performed with the local distributor in one of the location in east singhbhum (Jamshedpur). The complain is on the electro point situated in the address (Shop no 5, kalimati road, sakchi, jamshedpur-1, jharkhand. Phone[protected], [protected]. Email - [protected]@gmail.com). The incident is as we have purchased the videocon television (V3207- more details attached in the screenshot) from electro point since few months back and gifted to one of our relative and when we are opening the pack now it seem that they have not provided the wall mount point kit and the tv seal is also broken (Attached in the mail) and they have provided the used tv and once we reached the shop they abused and didn't accepted but on the general facts we took the television on the replacement of one of the damaged cooler purchased from the same shop. Once we went and discuss with the owner, they abused and revoke to listen anything.

I urged from videocon to registered a complain against the electro point distributor and provide us the replacement of the tv with the new set as it simply the illegal practice performed by them. I request to help us with the complain number and also immediate replace the tv set.
Public grievance raised in the central government portal-dsehe/e/2017/09762

Also the complain has been registered on the website of the vodafone.

Thanks & regards,
Kamal dev
Kamal. [protected]@gmail.com
[protected]/[protected]

Dth not working. No service engineer responding after register the complaints at several times. As of now i callex to customer care 14 to 20 time call and 5 time email. No respone from videocon and enigeer. Im remote is not working so i raise a complaint on aug month but no replacement and my setup box still under warrenty. So please help me on this am attached compalint msg list. Remote not working. Not giving new remote (No physical damages in remote) and product stil under warrenty

Commony is a Ford to me my account belensh Rs.500 available nd nd my cenal sarvic stop date 16.10.2017 nd may complen not solusan to no nd 2 day fater solusan comple this comment to sinyary suparwaigar pravin kumar so I hop to my commpal to cas to videocon dth so pils imejatly tha cas to now commony videocon dth ...

Sir iam gave my phone in swetha communication authorised videocon service centre at karimnagar (Under warranty) on 19/08/2017. Now (After 2 months) they say you should pay the payment then your phone go for company service plant. Almost 2 months warranty over in service centre, but my phone is not repair. It has pcb problem (Manufacturer’s defect), my phone warranty upto december 2017 what should i do now please tell me sir.

Plz change my registered number [protected] to [protected] as soon as possible because of this I can't activate another channel

I purchase videocon satelite led tv on 28th june 2010 under "videocon paisa vasool offer 2010". And was issued money back certificate (Serial no. Vg/0510/09955). Now as per terms and conditions of money back offer i am entitled to received rs. 5000/- after completion of 6 years and 11 months (I. E. On 27th may 2017). I had sent original bond certificate along with all other required documents to below address in may and got confirmation as well that documents have been received by them:

Bmo dept,
Videocon industries ltd,
14 km stone, aurangabad-paithan road,
Village chitegaon, tq: paithan
Dist: aurangabad 431105

After lot of follow-up they said that bond money will be given to me by end sept-2017, but so far have not received said amount. Also not getting proper response.

Thanks
Pramod

Sir/madam
It's a complaint regarding poor vediocon service poor, my name is rajiv sharma and i have a fault in my led tv on date[protected] so i go to sahid nagar agra (Up) authorised service centre of vediocon and handover the product to the person. First he asked me to charge of 250 though my led tv in under warranty so i said that i did not give any amount. So from that date till now i do not get my tv the head offc. (Lawyers colony agra, up) main person who is mr. Govind said me four days earlier that your led tv will return you after resolving on date[protected] because i got the led panel (Which is defaulting in my les tv) from co. On 16 october and next day i gave you. I also said him that their is a big festival of dewali so please give me before dewali and he replied in affirmative but when i asked him yesterday he said that you will gate it on 24 october. He lied me i said that your recording of first commitment is save in my phone..
So sir please resolve my problem
My complaint no - agr[protected]
Mob no - [protected]
Product - 40 inch led tv
Fault - panel will change

Hello,

My Videocon D2H Customer ID: 33870097

I want to make some changes those are:

Profile Name:
Old : M V Kumbhar
New: M G Kumbhar

RTN:
Old : [protected]
New : [protected] and [protected]

If possible make above two new mobile no. as RTN

Thanks...

Dear all,

I had purchased videocon d2h lcd tv wherein it was promised that i will be paid sum of rs. 12000 on completion of 6 years 11 months.

However the company has played on this promise.

Firstly i approached the mentioned office then the office was closed and moved to other place which no one was ready to answer.

When tried to contact the mention contact number no one picked the call.

Even the email [protected]@videoconmail.com is not responding.

Not sure where they reimbursed the amount to any of the customer.

I was not expecting this type of mismanagement from videocon.

Regards

Bharat

Hi,

I have raised for an d2h connection shift during august month. And i am waiting in the new location address since more than a month. And i have called 7 times to re-install the d2h at my new address. Its of no use, everytime i call the number and talk for 40 mins and they say within 24 hours they ll resolve, then they told 2 days, then again i called for 4th time they told 30 mins engineer will come and when i called next time within 2 hours they ll come and today they are telling 6 hours engineer will come.

What kind of customer service it is. Worst service from videocon d2h
Really wasting my time and my mobile balance. No use,. Very very worsty

Dear indian consumer complaints forum team,
I (Vivekananda) purchased a satellite tv (Lcdtv3204) from videocon on 26.5.2010 from next retail shop, surat. The tv was received with a cashback certificate (Rs 11000) maturity date 6 years and 11 months. I have contacted the videocon team and sent a courier containing the cashback certificate with necessary documents on 17.5.2017, which reached them on 20.5.2017.
For the past 04 months on calling[protected] the videocon team is just giving false promises that i will receive a cheque in 2 weeks and i have not yet received cheque yet. Now the team is not even answering the phone.
I request you to kindly resolve or guide me to resolve this issue.
Thankyou.