Videocon Industries Complaints & Reviews

Hello team,

Request you to please share service center address and contact number for sasui mobiles.
Service center list is not updated/ wrong information available on sasui website.

Please send me the sasui service centers details for below mentioned location:

City : thane (Mumbai)
State: maharashtra
Country: india

Thank you!
Rahul lamkhade
[protected]

Customer is:[protected]
I asked to deactivate my addons all star sports hd and wb they said we will remove wait in line when i call to them there is no proper response from the videocon cc people after waiting 15 min in line they said we removed, but they lied to me the addons are still going on and i did not get any msg to mobile, again i called to the cc people their behaviour is rude can't speak polite to the people, they are chit chatting and laughing when i was in call this is ridiculous when a customer is in call and having a problem how you people do like this.
Remove my addons all star sports hd and wb.

I have purchased the machine on 10 june 2017. And from 15th july its has not been cooling. On 16 july i made a complain on[protected]. Complain no is. Kol[protected]. The service engineer visited on 18 july he said its due to gas leakage and will be back in 24hrs with the gas. And his 24 hrs completed on 7 aug 2017 that's nearly 20days he resolved our issue after having complained several times. Several complain has been done for the same issues complain no are.:
1. Kol[protected]
2. Kol[protected]
3. Kol[protected]
4. Kol[protected] last

Still complain not resolved. If a brand new ac has a same problem it should be replaced by the company.

We have a videocon washing machine. Around a month back it stopped working and we put in a service request at videocon (Reference no. Kol[protected] on 06th oct 2017). The service person confirmed a part to have been damaged and quoted an amount of rs.1231 for the part and rs.400 for his service. We agreed and the same was replaced after numerous follow ups on 23rd oct. However, even after replacing the part the machine has not been working...

I have videocon d2h and my customer id is[protected]. I have recharged my d2h on 24.10.2017 but after recharge also it is showing signal not available message on the screen. I called the customer care and they sent technician, at that time it is solved but again getting the same. Again called to customer care and lodged the complaint but it was closed as the technician given false visit. With out coming and checking how can they do false closure of the complaint.
My complaint has been false closed by their technicians for 3 times, it is 1 week i am not getting signal to use d2h. How can i resolve if they didn't do the service to their customers. Every day i am calling to them asking when will it be resolved. The same 8 working hours answer is being given, but not resolved after many days also. I want immediate action from the company regarding my service utilisation.

Hello, i purchased a model number videocon ivd40fz television at name of store:sono vision kakinada andhra pradesh india on date of purchase : 20/10/2014,
Unfortunately, this television model has not performed as expected, and i believe the defective tv should be replaced under terms of the warranty. The problems with television include list of defects.

On april 29th my television i got a line on screen, then i registered compliant and i have given back my television to videocon service center which is located at nagamallithota center near to hdfc bank kakinada east godavari ap. Even i paid an amount of 5000rs so that they will give new television. Till now i didnt got anything i lost my tv, money, even i lost my 5000rs also, i dont know to whom i should approach. This is the last thing im doing before im giving compliant in consumer court!! With all these slips and all these papers i will approach court. Because i am waiting from last 6months. This is the worse experience i have faced with you. Slove it as soon as possible or else i will proceed all the paper and proofs and post them in all networking sites like facebook, instagram, twitter, even i will take sever action.

To resolve this problem satisfactorily, i would appreciate a replacement television, a refund, a repair, credit toward another model, or another specific action. I have included copies of all pertinent documents regarding my purchase of this model, as well as a list of calls and correspondence from my previous attempts to have this matter resolved.

I am looking forward to your reply in this matter. I will wait until specific date for a reply before seeking assistance in resolving this dispute from a third party. Please contact me using the information above.

Sincerely frustrated customer

I am having a videocon d2h device bearing the cust id :[protected] and registered telephone no is : [protected].
I am unable to login to my accoiunt. As i have tried to get myself login by clicking forgot password. And i have got a dialogue box to enter my cust id.
I did so. But i am not being able to get the account to get reset.
So please help me to login to my account as i want to allocate some channels of my choice for my family.
My e-mail id : [protected]@gmail.com
Regards

Vasant s desai

Its been more than one month since we have given our led for repair. Our led is under warranty, so they have told that, they will replace the product and give us the new one. But since one month they are delaying and we are really fed up with this. They are giving the nonsense reasons!! Pls try to fix our problem. We are really done with this... So please look after this.

I am a consumer of Videocon d2h.My customer id no is 96358811 and I have raised a complain for error messagesmart card not inserted properly (E04) with the customer care department . Two out of three different engineers who visited to correct the errorhave suggested that the set top box cannot be repaired and we have to buy a newone or replace the existing one. I feel the product given (set top box) is of very very sub standard quality and the d2h representative are marketing their new productand trying to fool the consumer to buy their new products. It’s a waste of time to call the call center each time that do the tweaking to the box when theerror pops up. I have already changed my setup box 29 september 2016.. In 4year i have changed my setupbox two times. This issue is in videocon only..fraud DTH subscribes.. We have to fill compain against in consumer court for that fraud...

Customer id is[protected]
I have Complaint so many times regarding signal not available but till now there is no engineer visit. I don't understand whts going on why should not come here your engineer and short out the problem. So plz look in to this matter and take necessary action accordingly.

Hi,

I've had the hd version of star sports select since i got d2h. Over this summer, sd versions of the same have been launched, and all other services have been providing them since.

"we have captured your feedback and we will work on adding these channels on our platform in near future based on the customer base’s demand."

This has been the response to our request to add the sd versions of the hd channels that we are already paying for! It is important as the sd versions broadcast different epl matches from the hd ones when there are more than 2 simultaneous matches.

We purchased videocon smart ddb led vju32hh18x on 15/10/2017 from vijay sales chembur br which has inbuilt setup box installed in it. During installation of dish tv it was said by engineer that the in built setup box is not in a working condition for which we placed request for replacement, its been 2 weeks we didnt received any replacement.. Everytime we call customer service they say it will be delivered in 2 to 3 days. All we want is the product to be delivered asap.

There was no video display in my videocon led tv is under extended warranty upto october 2019. I had called the videocon call centre and provided a complaint on 24.09.2017 regarding the issue in my led tv.

Subsequent to my above complaint on 24.09.2017 the service engineer mr. Desing. P from srinivas electronics, perambur, chennai (Service centre allocated by videocon) has visited my home and informed that there is led panel problem and indent to be raised to videocon for the spares since my led tv is under amc. He also collected rs.1, 327/- as service / visit charges and informed service charges should be paid even if the tv is under extended amc & issued me a receipt. He informed that only if the money is paid, then based on the bill number he can raise a spare request and the tv will be repaired on receipt of spares. But i have not been provided the date by which the spares will be replaced nor i have been updated with any timeline by which my complaint will be closed.

On calling the call centre i get a standard message that my call is in open state and the status is pending. On calling me/s. Srinivas electronics, i have been informed that they are waiting for the spares and if the spares are not available, then i will be issued with a replacement tv. But inspite of more than 35 days of my complaint, no update us provided by videocon and i regularly get a message from videocon service that my call has been cancelled (Wrong allotment) and reply nst to [protected]. Immediately i have sent the message and the call has been reopened. How the call was cancelled without completing / repairing the tv which is in amc and also after collecting the services charges just for visiting my home without even repairing my tv. Videocon has tried to close my complaint for more than 10 occasions, but i got my complaint reopened by sending the sms.

On again calling the videocon customer service i only get a standard response from the customer service executives that the call is forwarded to concerned team or to contact mr. Srinivasan, asi or mr. Dhinesh, asi or further escallation to mr. Sathiyanarayanan, zonal service manager, chennai. I have spoken to them on various occasions and also sent email to them narrating the complete incident of events. All have asked to send the details of my complaint number to them with an assurance that i will get a response within 24 hours, but sorry to mention that i have not received any calls or updates from any of their team.

Since my complaint is not resolved and pending for more than 35 days and not getting proper update on my complaint, i am making this complaint through this forum so that i could proper resolution to my complaint through this forum. I request the videocon authorities to verify and inform the extact date by which my complaint will be resolved and my led tv will be made operational.

Expecting a favorable reply in this matter at the earliest.

This is sheer non sense thing. You people are producing the offers just for fooling people around. Nobody in the customer care department is at all concerned to reply or answer wisely or even try to understand the query. You people are. I have purchased a satellite lcd tv model no. 3205 in the year 2010 whrein videocon has offered to payback the amount of 13000/- rs, giving me one money back certificate which mentions the datils including the procedure and the address where i have to send the certificate with id proof and certificate. I completed the procedure within valid time period 27.5.2017, it as recived at aurangabad office but after not receiving the same i called at[protected] no. Of times but false promises are given. Noe as on date no one is lifting the phone. Sr# vg/0510/37284

I got couples calls from videocon one person is saying remote will replace and another person saying remote not under warranty.
Videocon dont have proper process.
I raise complete aug now they are calling and saying remote not under warranty. I called no. Of time customer care why not informed.

Engineer mobile : [protected], [protected] (This guys saying leave it past things and we will provide remote)
Videocon customer: [protected], [protected] (This guys calling and saying your remote not under warranty)

Finally i asked to deactive my account and give me total money.

My question is when i called to customer care why not informed. (Like your remote not under warranty) after raise this complaint in consumer court.

Please check voice recodes and when i spoke to customercare no one say your remote not under warranty.

Can you please help me on this videocon not responding -

Pathetic service from Videocon. No service provided for a 4 month old AC. Calling customer care and service center continuously but no response. Never buy anything from Videocon. While purchasing they provided 5 year comprehensive warranty but not able to provide any service within 4 month s. Worst part is no body at the company have any idea when they will be able to fix it. Avoid Videocon all products at any cost.

Complain against recharge of VIDEOCON DTH RECHARGE. I had recharged on 24th October from PNB mobile banking through BILL /[protected] /[protected]/FMB.
DR 280.00INR. LINKED MOBILE NO:[protected]
This no. Links to me-Customer name Dr Manpreet Kaur.
Plz change the customer name. Previous owners. name is Amandeep Singh
Kindly resolve the issue.
Thanks. Plz refund d money or recharge n initiate services.

Please change my old mobile number [protected] of videocan d2h to my new mobile number [protected].
My customer id is 71532576. Plzz do it as soon as possible.
Because i want to activate other chanels but widout changing this number ii can not be proceed.
Because my old number is not in working now... So plzz give me the best service to continue use the videocon d2h.
Thanking u...

I get around 4-5 calls everyday unnecessary from videocon d2h. Please stop them asap. My customer id is 69703361. I don't want a single call regarding promotions and all. No need for any offer. Else i will stop using d2h. Really frustrated with such thing from videocon as i already blocked their calls from true caller, but they call from other numbers as well.

Hi .

My customer I'd is[protected].I have recharged d2h one month back of 1350 for 3 months and due to aome personal reasons u want to cancel and get the amount refunded.Please let me know how to get the money refunded.