Videocon Industries Complaints & Reviews

I had order new videocon d2h connection with customer id[protected] at 25/1/2018. And at 2nd day, for a general reason i had cancelled my order. And the company executive told me that my order is cancelled and my refund process takes maximum 7 days and in meanwhile time i got my refund.. But still i do not got any conformation or refund after 14 days. I had mail many times to company but there is no reply came from the company websites or customer care. So please help me as possible.. It was mentally harassment by the company.

Dear sir,
My d2h no is[protected], today i. E on 6th feb 2018 i lodge a complaint regarding no channel service on my d2h, i called thrice but urs customer executive misguided me only, lastly they said after 24 hrs service will resume. I want to knw when bcoz o[censored]rs fault service is interrupted then u sud compensate us by increasing the service duration by that much time which u take to resume the service. Kindly look into my matter n compensate me for interruption made by ur end.

We have been frustrated with videocon forever, all the complaints go in utter vain and distress. No emails and calls are responded. Every time one tries to submit a complain, they charge you a sum of rs 300. Out of 30 days in a month, 20 days there is no signal. They will not respond to your emails or call unless you agree to pay a charge of rs 300 for their faulty product. This one time the executive literally came and pressed a button, and charged us again.
Every month we have an issue with the product, it is frustrating for a middle class family to go through this stress when all they want to do is watch tv.
I am sure once jio launches their dth they will run behind all o[censored]s for getting their horrible service.
Never ever take videocon dth, it wont work in monsoon, winter or summer.
Even if you go for their highest package they will never provide you hd channels as promised. They will keep giving you horrible channel add ons that you never asked for and charge you a mountain.
I hope major legal action is taken against them and they shut down and give us our refund back.

I had done a recharge of my videocon dth for 1 month @ 205 rs but i had got the recharge but the validity of recharge was just 20 days instead of 1 month so please solve the problem or i had to take necessary action against you. My contact number is [protected] call me regarding this problem. If the problem is not resolved in 15 days i will take action against you and videocon.

Videocon had an offer in 2010, in which if i buy your product, i will get 40% refund after 7 years. I have bought a tv under the scheme and now refund time is already due. I have already submitted all the requisite documents in the month of october 2017. However, now your team is continuously making excuses since last four months and delaying the refund. I tried calling your designated call center several times but in vain. I don't know to whom i should contact. I have already contacted your team on +[protected]

My videocon d2h registered mobile number for customer id[protected] is [protected]. This mob no is permanently of thats why i cant change my registered mobile number. Now please change this no to [protected] so i can change my plan and add ons...

My name is atul katiyar...

Email id [protected]@gmail.com

Please inform me and resolve my problem...

I got a money back certificate for an mount of INR 11000/-, on purchasing a DTH Satellite LCD TV model 3204 on 26/06/2010.

I have send my money back certificate for maturity to Videocon industries on June 2017, but still I did not got my money. I have tried to contact multiple time but not receiving any response.

mail detail is as given below...

Gmail Ashish Mangal
Request to share the process of cashing the money back certificate.
Ashish Mangal Mon, Jan 8, 2018 at 5:59 PM
To: BMO Support
Still I did not got any update on maturity of bond???

Please provide time line on the same.

Regards,
Ashish Mangal
[protected]

On Sat, Aug 19, 2017 at 1:12 PM, BMO Support wrote:
Dear Sir/Madam,

Refer to trailing mail your maturity payment is under process, you will get the same soon ; till then kindly co-operate.

For further enquiry you may contact on +91-[protected] /[protected].

Regards,

BMO-Team

From: Ashish Mangal [mailto:mangal.[protected]@gmail.com]
Sent: 18 August 2017 15:27
To: BMO Support
Subject: Re: Request to share the process of cashing the money back certificate.

Dear Team,

Please confirm if you received all the documents, also confirm about maturity of bond and mode of payment..

Regards,

Ashish Mangal

On Mon, Jun 19, 2017 at 5:01 PM, Ashish Mangal wrote:

Dear Team,

Please find attached scan copy of pan Card.

Regards,

Ashish Mangal

Virus-free. www.avg.com

On Mon, Jun 19, 2017 at 3:30 PM, BMO Support wrote:

Dear Sir,

You can send scan copy of PAN Card ...

From: Ashish Mangal [mailto:mangal.[protected]@gmail.com]
Sent: 18 June, 2017 11:00 AM
To: BMO Support
Subject: RE: Request to share the process of cashing the money back certificate.

Dear Team,

I have already sent the document with revenue stamp signed and copy of addhar card. I have not send copy of PAN card.

I have tried multiple times to call your numbers but your phone is always busy.

Regards,

Ashish Mangal

[protected]

On Jun 18, 2017 10:02 AM, "BMO Support" wrote:

Dear Customer,

For maturity of bond certificate, you have to send original bond copy on below given address with affix 1/- Rs. Revenue stamp on back side of the certificate & cross sign over the same along with

Identity proof (PAN Card) & Adhar card through register post or standard courier; You may also avail any Videocon Product against the bond certificate with attractive discount; for

the redemption process you can contact below phone number for further assistance and guidance. If phone is not reachable pl. do share your contact number so that we are able to reach you ...

Office Address:- BMO Dept,

Videocon Industries Ltd,

14 Km Stone, Aurangabad-Paithan Road,

Village Chitegaon, Tq: Paithan

Dist: Aurangabad 431105

Contact No –[protected]

+91-[protected]

Thanks & Regards, ?

BMO Team

cid:image001.[protected]@01D2E2D1.8538F370

From: Ashish Mangal [mailto:mangal.[protected]@gmail.com]
Sent: 12 June, 2017 6:47 PM

To: [protected]@videoconmail.com; [protected]@vgmail.in
Subject: Request to share the process of cashing the money back certificate.

Dear Videocon Supprort Team,

I got a money back certificate for an mount of INR 11000/-, on purchasing a DTH Satellite LCD TV model 3204 on 26/06/2010.

It may be ready for maturity. Please share me the communication address on which I can send this certificate for maturity process.

Certificate scan copy along with the Bill scan copy attached herewith for reference.

Regards,

Ashish Mangal

[protected]

I wish to change my registered mobile number as my old number ([protected]) is now out of service. I have changed my mobile number but i am not able to login to videocon dth portal to change my subscription plans as otp is required which i cannot receive as the old rtn has already been deactivated. Thus i would like to change my registered mobile number to my new number ([protected]). My customer id is[protected]

Tortured by Videocon since a month. I have purchased a Washing machine of Videocon from Vijay Sales and it hasn't been a year as yet and my machine doesn't wish to start. According to the Videocon employee its a problem in the PCB unit of the washing machine hence the machine is receiving no power. Its been a month that I have been regularly calling up the service center to get a repair done for my product but the only response I get from them is the part required for my machine is not available . Strange to hear that a part of a new machine is not available . The service center also passed on the number of the regional head who doesn't bother to answer his calls ever. Our problem is not getting solved and if the company doesn't have the part I would want a change in the machine. A new washing machine is what I would want at no extra cost or refund the value of the washing paid during purchase along with the extended warranty amount paid .

BILL DETAILS AS BELOW:-

Name of Customer :- Mukesh Bitra
Address :- Mumbai
Serial no :- PD0002
Item Name :- Videocon WM VT75C45 (7.5kgs)
Colour :- Light Grey
Amount :- 20, 000/-
Extended Warranty amount :- 2275 /-
Purchase date :[protected]
Date of Incident :[protected]

This is to bring to your notice that i am having way too many problems with my tv which i have purchased from your reputed company.
When i had first bought the tv in january 2016, that tv itself had to be replaced immediately because it was faulty.
Then the replaced tv also started giving me problems due to which it had to be replaced again with another tv (You can kindly check my records for the same).
Now this tv is also giving me problems... First with the wi-fi (Wireless connection) not working on the tv and now the tv itself has stopped completely. The power light is not coming on at all.
I fail to understand how a reputed company as yourself does not live up to the customers expectations. I have paid 50, 000 r/s which in itself is no small amount and this is the kind of service i am provided with!!
My tv is under the extended warranty period but it has been only about a year since this replaced tv was provided to me...
I fail to understand why such an expensive tv doesn’t function properly even for a year.?? Is it because you are using sub-standard parts?
Imagine having been provided with three tv’s in a span of two years and still facing problems..
Kindly address this problem not only for me but as a whole so that you are aware what the customers are facing when they buy your products..
Please do not give me your standard answer that you will send your technician and he will look into the matter.. This problem is on a much bigger scale..
Anyways i am forwarding you my latest complaint no. And also my phone no so that you can have a look into my records and see for yourselves the mental stress that i have to go through each time something like this happens.

Complaint no (Reference no). Mum[protected]

Thanks

Mr divya singh

Bombay

Please try to change my old vedecon d2h old mobile no, it was missing, yet i not use this old no, due to changing residency from west bengal to karnataka, i m using karnataka circle airtel sim new, i missing mobile with sim in journey in train. Below are my details ; name: amir thapa, vedecon d2h i'd:[protected], old mobile no:[protected], new no:[protected], please consider my request, thanku

Dear sir,

We have purchased the videocon television 42 inch against paisa vasool offer bond no.17039 customer name-adesh jain, i have paid the remaining amount of television approx amount 25000 through dd on 2 jan 2018 and payment is recieved also to your videocon bhopal office which is located at shela arcade mp nagar bhopal. But the television is not delivered to me yet now almost 1 month is over there is accountant gautam das said we have delivered the television soon but response from him and he is not receiving the phone calls also please look into this matter and do the needful as soon as possible. I am very dissatisfied with such a big brand. If it is not possible please refund my amount and i took this matter to consumer forum.

Thanks & regards
Aman jain
Mo. [protected]

Sir, i purchased a vdeocon (Vsn33wv2mda) air conditioner on 01 april 2017 from nandilath attingal branch at thiruvananthapuram dist.in kerala. The branch had taken installation charges also when i bought this product. But the installation is not well & proper (Connection between unit and ac is not fully covered). When i had noticed this i contacted the branch, they told me that it will be solved in first service time. But first service time they did not do this and said that it could not be done by them because they are only for service of ac not in installation. I contacted the branch by mobile but they denied for resolving the problems and misbehave me and dropped my call. So requested to resolve my problems by proper installation. Mob :[protected]//[protected]

Dear sir/madam

This is to inform you that i had purchased a videocon washing machine "videocon60dtgl/dm washing
Machine set" model no "vt60dtdm-fav" serial no-"[protected]" dated 13/02/2012, cash memo no -
"gc/011331/11-12" vendor great eastern trading co. A defect was notice on last september 2017 and
Service request no "kol[protected]" was raised. Mr anal mukherjee from videocon authorised service
Centre "sam appliance service" attended the machine on 27/09/2017. He charged rs[protected]+620) for
New pcb that was replaced on 05/10/2017.
Sorry to inform you that after 2-3 days the problem occurred again and machine was unusable. Further
Complain was again lodged. The above mentioned service engineer again replaced the pcb but the problem
Was not sorted out.
The above mention engineer mr anal mukherjee advised to take the machine to the service centre for
Further investigation and confirmed me to return the machine within 7 days. The machine was taken on
29/11/2017. Since then almost two months have passed but there was no communication from their end. I
Communicated with them on several occasion but the machine has not been returned till date. Even they
Have not received my phone most of the times.
I would request you to takeup the matter on urgent basis and sort the problem at the earliest.

Regards
Santanu koner
Mobile-[protected]

We have requested for a remote change for our videocon d2h id 61625165 and we were informed that the remote will be delivered within 24 hrs and a charge of rs 250 will be collected for the same. But even after 4 days they have not given is the remote and each day the engineer says he will bring tomorrow. Fed up by this we again called customer care and was surprised to know that our complaint stands cancelled as the remote was delivered. How come our complaint be closed without informing the customer.
Still we booked another complaint and the engineer brought a remote and he collected rs 350 and another 30 for battery which was in contrary to the rs 250 that was informed to us by customer care. Also just after 1 hr the remote was not working. We contacted the engineer and he disconnected the phone. We again called customer care and informed about the situation and also complained against the engineer for charging us more. But they gave a reply that we need to give again 250 for another remote.
This we find as absolutely looting the customer and arrogant behavior from the company. As of now we are deprived of watching the channels for the past 15 days for which we are being charged for each day.

My brother is a current subscriber of video con d2h. His customer id is 89717099. The subscription is registered under the name of shekar r. He is no longer in our contact. I successfully however changed the registered phone number from my account by logging into it, but i am not able to change the name. So i request you to change the name to malkaiah m, which is my brother's name as he is using and paying for this customer id. I am mentioning it below again.

Respected sir/madam, i had purchased a television from vijay sales about 1.5yrs ago from which did get spoiled about 6-7months ago and now again. I called the service centre, they did come to visit, took the transport charges+visiting charges, it's been 3 weeks since then i haven't heard anything from them. We do not expect such things from a huge company as yours. My tv is under warranty and therefore was told that i may get my tv replaced but got no response about that either. As you know nothing works better than bad mouth publicity and as per your service i have no choice but to do so since its been a huge trouble since 3 weeks. It's very embarrassing to have a tv set which is not working. Hence i request you to take my complaint into consideration and get my tv working.

Customer ID: 85850348
Daily 5-6 times, I see E04-4 : Smart Card Error. Every time customer care needed to call. They ask restart. Sometimes solve sometime they send executives chargeable of 400 Rs.
Why should I pay Everytime for those foolish cheaters. My Set-top box was new and in warranty but after warranty over it started showing error. I upgraded it by paying some money. But still it shows error.
I am filling case against them in consumer Court on 25 th Jan 2018.Further I will make sure all my society residents around 1000 flats will not use D2h.. I will make sure whole Nanded City will ban videocon D2h.
Eagerly waiting for Jio D2h, to teach lesson to these cheaters.

We been following up with videcon customer care since month of our led tv replacement which is pending since one months. Every time i call to customer care i get same old responce we have urgently forwarded email to service centre you will get the call in next 24 / 48 hrs.
Led purchase on 25 dec 2015 from vijay sales - prabhadevi branch with 3 years warranty and in less than 2 years product had black light issue - no video only audio..
Also registered complaint online but they also no reply.
Would line to know futher status and will get the replacement or not?
Model uhd led vmm50qhozs-fda
Mobile no [protected]
Complaint no mum[protected]

I had registered a request for d2h shifting on 7th of jan. The call centre executive who had attended the call assured me that the things will be done on sunday itself. And please note that while registering the compliant i had informed him that there is a need of additional cable around 5 metres. I had waited for the engineer call for the entire day. But nothing happened. Next day i got a call from your engineer at 1 pm and he visited the site at 3:45pm and dismantled the antenna and installed at new place. But he didn't brought the required cable and other things.. He told me that customer care executive didn't conveyed all those things which i had informed earlier. And he assured me that things will done by 7:00 yesterday. As i am working in a bank i took a half day by believing your un trustworthy engineer. Today also and waited for your technician but nobody has come. Please note that he had demanded installation charge before completing the job. And today his mobile number was un reachable. Finally i had called customer care executives and one lady who attended my call showed a rude attitude towards me. This is not a good attitude and she is not supposed to sit there. Her name is charandeep kour. And she transferred my call to her supervisor he also told me that he is not responsible for this type of poor customer service from the part of d2h. Then i need an answer where should i compliant on this kind of poor customer service. Let me demand few things as follows
1. Escalate my issue and complete the installation tomorrow before 8.00 am
2. Penalise your engineer and customer care executives who are attended my call on 09 of jan
3. I had incurred monetory loss and i lost my leave. So you bound to complete the proceedure at free of cost and demand compensation of rs. 2500 for the same.
It may be noted that iam paying for your pakages without any use.
Otherwise i'll go to consumer care and any other extend to get my consumer rights...
And you should inform me all the action taken by you in the above case.

And i won't recommend d2h to any one

Very poor service...

Cust id:[protected]
Mob: [protected]

Inform me your stand at the earliest in order to proceed further...