Sanjay bagul
9:54 pm (35 minutes ago)
To vs
I know that you are helping me lot because you are provided with the faulty television.
From the day one, i was observing the dust cleaning on panel
This is again my humble request to you kindly take back your faulty television asap
And refund my amount or replace with new television
On fri, jun 15, 2018 at 1:09 pm, vs care mumbai wrote:
Dear guest,
As mentioned in our trail mail dust cleaning on panel is required in your unit and it is repairable.
And we are ready help you in resolving your complaint as per the warranty terms.
Thanking and assuring you of best services always.
Warm regards,
Vijay sales
From: sanjay bagul [mailto:sanjay. [protected]@gmail.com]
Sent: friday, june 15, 2018 7:03 am
To: vs care mumbai
Subject: re: fw: fw: the replacement of my faulty television
Waiting for your revert and action on my complaints.
On sat, jun 9, 2018 at 7:01 pm, sanjay bagul wrote:
Please confirm my refund asap
On thu, jun 7, 2018 at 9:57 am, sanjay bagul wrote:
Really this is high time if you are not giving me a replacement, kindly refund my amount...
On fri, jun 1, 2018 at 4:43 pm, vs care mumbai wrote:
Dear guest,
Greeting from vijay sales.
We regret that we would not be able to comply with your request for replacement.
Your required dust cleaning on panel, which is repairable.
We solicit your kind understanding in this regard
Thanking you and assuring you best of our service support always.
Warm regards
Vijay sales
From: sanjay bagul [mailto: sanjay. [protected]@gmail.com]
Sent: friday, june 01, 2018 9:27 am
To: vs care mumbai
Subject: re: fw: the replacement of my faulty television
Still, you are not reverting to me.
You want me to put all this thing on social media just let me know i will do this thing with a video clip.
On fri, may 18, 2018 at 3:30 pm, sanjay bagul wrote:
Dear team
I am most disappointed by this experience.
Why should i suffer because of your faulty vies led. Product?
I paid money to you, which is not the small amount,
So that i need a quick action form you about the replacement of faulty vies led.
I am hoping that you may be able to send me a replacement product for a new replacement
I trust this matter can be resolved quickly and look forward to your early reply.
Kind regards
Rajendra bagul
On thu, may 17, 2018 at 1:19 pm, vs care mumbai wrote:
Dear guest,
Greeting for the day!!.
We would like to inform you that vise products are designed to have adequate ruggedness and undergo very stringent quality control while being manufactured.
However, natural failure may happen in a product in course of time and this is the reason why we offer 1+1 year of free service to our guests’s and we are also committed to ensure to give you satisfactory after sales service as per warranty terms.
We again request you to allow our service team to carry out the necessary services in your set.
We regret that we are unable to comply with your request for replacement.
We solicit your kind understanding in this regard
Thanking you and assuring you best of our service support always.
Warm regards
Vijay sales
From: sanjay bagul [mailto:sanjay. [protected]@gmail.com]
Sent: wednesday, may 16, 2018 11:20 pm
To: vs care mumbai
Subject: re: fw: the replacement of my faulty television
Dear team
I am not happy with the solution you have given to me,
I just want a replacement of faulty vies led.
Do the needful asap
Regards,
Rajendra bagul
[protected] / [protected] / [protected]
On wed, may 16, 2018 at 3:56 pm, vs care mumbai wrote:
Dear guest,
Greeting from vijay sales.
First and foremost apologies for the inconvenience caused to you.
As per your trail mail for your vise led, we have discussed the issue with our concern service team, due to the nature of the issues with your product, we need to bring in your product to our workshop for thorough check up and rectification.
Once the diagnosis is complete, we will ensure that the repairs and eventual delivery to your place is done on top priority.
We request you to allow us to pick up the unit from place.
We regret that we would not be able to comply with your request for replacement.
We solicit your kind understanding in this regard.
Thanking you and assuring you of our best services always.
Warm regards
Vijay sales
From: sanjay bagul [mailto:sanjay. [protected]@gmail.com]
Sent: wednesday, may 16, 2018 9:15 am
To: [protected]@vijaysales.com
Cc: [protected]@gmail.com
Subject: the replacement of my faulty television
To whomever concerned i am a disappointed customer of vijay sales and especially with vijaysales owned product of vise. I had purchased the smart vise television.
Rajendra bagul
Registered mobile no. [protected]
I was able to see many dark spots on television on 03 may 2018 and i logged a call with vijaysales customer care the executive informed that issue will be attended in 2 -3 business day.
On 10th i was chasing their customer care to get the issue attended and they informed engineer is scheduled for today and will visit to your home they cannot confirm the timing. Whole day past and i already made the 5 – 6 calls and every time executive said technician will come. Finally, technician has visited and found an issue.
I was able to see many dark spots on tv still and the condition was worse with the picture quality.
Hence i request you to the replacement of my faulty television priority.
Regards,
Rajendra bagul
[protected] / [protected] / [protected]
Vijay Sales customer support has been notified about the posted complaint.
Nov 11, 2018
Updated by 7738007717 Still my complaint is not yet resolved.
Very poor management...