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Vishal Mega Mart Complaints & Reviews

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Updated: May 26, 2025

Complaints 1577

Resolved

126

Unresolved

1451

Bad 😕 It seems that Vishal Mega Mart has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Vishal Mega Mart reviews & complaints page 47

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Address: Silguri, Darjeeling, West Bengal

My iron has stopped working after six months of purchasing and the toll free number does not work nor does the alternative vishal megamart's number. Please note my problem and give me a code number through which i could exchange this product or repair it as it has a warranty period of 2 years. We went to the mall itself to sort the issue but they asked us to call the toll free number which was provided but the number is not working so we would really appreciate any help from your end and we need this exchanged or repaired as soon as possible.

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Address: Om vihar phase 1A uttam nagar west Delhi, New Delhi, Delhi, 110059

I bought one article from karol bagh vm. It was defective and when i went my near vm store at uttam nagar they refused and behaved very roughly by their manager. It was clearly mentioned in tc at back of bill that can be exchanged at any vm store in 14 days. But they refused to do so. They are cheating customers. Disappointed much.
Bill no[protected]. Date of purchase 8/7/2019.

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M

manisha singha

from Mumbai, Maharashtra

Jul 24, 2019

Is this complusory to pay for shopping bag??
Today my mother go for shopping at SILCHAR VISHAL MEGA MART, dist-Cachar, Assam. They took 14 rs for carry bag..When we shop from market they did not ask for extra money for carry bag...& they don't have change money they ask for candy...is this your policy to fool customers...

vm refused to exchange defective product. - Comment #3494342 - Image #0

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Address: Plot No. 1, F Block, Amarpali circle, vaishali nagar, jaipur, rajasthan, Jaipur, Rajasthan

Today 11-jul-2019 i have purchase some items. I found that i purchase chana kabuli medium loose 500g but they charge me 1kg. I have invoice bill receipt.
Highlighting about amarpali circle vaishali nagar jaipur vishal mega mart. There always so much rush thus i can not see all items details and believe that counter person is expert in his work but i was wrong.

Simply want refund rs 34/- to me. I also have bill copy

Appreciate positive action.

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S

sunilpareek007

from Jaipur, Rajasthan

Jul 13, 2019

I have purchased some cloths and shoes at June Last week from Vishal Sikar Road Branch, Jaipur. They gave us voucher of rs. 500/- with validity of 15th July against purchase of amount around 2000/-, . I lived Vaishali Nagar so after a week I visited Vishal, Vishali Nagar branch and purchase some cloths for value around 2100/-. When I gived a voucher for reanimation it's not working. They told us voucher is locked from Sikar road branch. Staff was calling to Sikar road and told to voucher unlock, but after so many call and waiting around 45 min. voucher is not redeemed. I was very shocked and my mother around 75 years old was very disappointed. They told you have to go Siker Road branch because you purchase from there.
Next day I have call to Mr. Sandeep (Asst. Manager), Mr. Mandeep ( Manager) and Mr. Dinesh, Sikar road but no one were received my call.
After a lot of trouble I visited dated 12 July, 2019 Sikar Road and show the voucher to Asst. Manager Mr. Sandeep. He told us why you are come here voucher is invalid and it will take more time. He called to Mr. Mandeep but he is not picked up phone. I was again very disappointed. They are not give me proper answer. I was came around 15 km. from there. My voucher is not redeemed form both the branch.
I request to you please look the matter and please do not issued the fake voucher to the customer you will lost your customer and take action to the non cooperative staff.
Voucher is attached enclosed with the mail.

Regards,
Sunil Pareek
[protected]

H

Hussain2450

from Mumbai, Maharashtra

Jul 15, 2019

Vishal mega mart hojai charges money for the name of carry bags (S_B_P_SHOPPING BAG) which is illegal . When I asked about it then they told me that this is legal for them and they charge from every customers of Rs: 14/-. But on my knowledge the Hon'ble guwahati high court give a verdict that charges for name of carry bags is illegal .

35.5 rupees extra charged - Comment #3486293 - Image #0

E

Ekta Arora Katiyar

from Delhi, Delhi

Jul 23, 2019

We have purchased tandem mixer grinder on December 2018 and with 7 months it is not working. Pls resolve our complaint asap

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Address: Navanagar hubli, Dharwad, Karnataka, 580025

Dear sir,
I am an central govt officer & regular customer of Vishal Mart. The previous experience was very bad with your Hubli store.
I.e June 9th I purchased one pressure cooker o[censored]r own brand from Hubli store and very next day it z found defect. I visited and the defective was repaired instead of replacement. But after next use the defect occurred again I visited same repair did.
But the iteam is again found not working means un safety and defect so today I visited & requested for replace or change to another brand product.
The manager spoken very unparliamentery and telling to go to consumer forum with warranty terms and conditions.
So this is found very bad experience to shop with such a good brand. And how the manager u people recruited and trained in such competition market.
Kindly provide good post sales service to customer to maintain long run business in market
Manjunath N M
[protected]
Hubli

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P

ppiyush481

from Mumbai, Maharashtra

Jul 18, 2019

I have bought this iron in 27 June 2018 but it couldn't work properly for one year . due your product i was in sevior problem . so dont let allow such type of nuisance product in market.

ppiyush481's reply, Jul 12, 2019

I have bought this iron in 27 June 2018 but it couldn't work properly for one year . due your product i was in sevior problem . so dont let allow such type of nuisance product in market.

R

Rupam Rajpoot OCEAN

from Patiala, Punjab

Jul 23, 2019

AMBALA CANT DM missbehave with coustemer
And the name is Mr Vinod.
OR discount products ko coustmer ki bucket Mai se niklva k vapis store Mai rakhva lete hai ...jb us cheez pr saaf saaf .50 % of likha hua tha ... please aap es batameez insaan ko change kare .

Rupam Rajpoot OCEAN's reply, Jul 16, 2019

Miss behave

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Address: 2/7/5,Balak Ram Colony Third lane,Niyawan -Faizabad u p, Faizabad, Uttar Pradesh, 224001

Sir,
I am the regular customer of vishal mega mart. Today i had gone to your store
For shopping. Due to sunday there is rush of customers. At 3 pm only 2 bill counters are functioning and after repeated request
No one is listening. After much hot talk the manager came but not given any satisfactory reply. I am sorry to say that i will not go to your store again and discourage others not to go to vishal.
Hope to get a satisfactory reply.
Thanking
Abhijat bisen
[protected]

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Address: Nangloi arya mohalla, New Delhi, Delhi, 110041

Maine nangloi ke vishal mega mart se ek formal trouser buy kri thi... Aur sath me 2 undrwear li thi but billing ke tym mujhe call a gya aur m undrwear ki billing krana bhul gya but jb m bhar jane lga to mujhe yd aaya billing ke bare me but jaise he m piche muda to guards ne checking ke liye bola to unhone bola ki maine chori ki hai aur fir manager ko bula liya... Fir maine manager ko bola ki mujhe dhyn ni rha bill krana but usne police wale ko bula liya... Fir police wale ne aur manager ne milke bola ki hme 5000 rs chaiye aur agr ni dega to police station chal...
Agr m unko bribe dedeta to koi prblm ni thi or agr ni deta to vo isko chori boldete..

Jul 06, 2019

Updated by Himanshu Gahlaut Maine nangloi ke vishal mega mart se ek formal trouser buy kri thi... Aur sath me 2 undrwear li thi but billing ke tym mujhe call a gya aur m undrwear ki billing krana bhul gya but jb m bhar jane lga to mujhe yd aaya billing ke bare me but jaise he m piche muda to guards ne checking ke liye bola to unhone bola ki maine chori ki hai aur fir manager ko bula liya... Fir maine manager ko bola ki mujhe dhyn ni rha bill krana but usne police wale ko bula liya... Fir police wale ne aur manager ne milke bola ki hme 5000 rs chaiye aur agr ni dega to police station chal...
Agr m unko bribe dedeta to koi prblm ni thi or agr ni deta to vo isko chori boldete..

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H

Himanshu Gahlaut

from Noida, Uttar Pradesh

Jul 7, 2019

Sbse ghatia staff hai vishal mega mart nangloi branch ka

L

Laxmi Kushram

from Mumbai, Maharashtra

Jul 8, 2019

I purchased tendam iron 2018 that time i asked executive if will be any issued is iron so will be exchanged iron executive said "yes" exchanging process Will be under warranty period then i have to taking no of times with iron went in vishal mega mart but executive denied. I want exchange my iron 1year about to complete this month so pls help us.

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Address: Vishal mart, bhande plot, Nagpur, Nagpur, Maharashtra

On 3rd june 2019, i made some shopping of rs. 731 and swapped my sbi atm card at pos machine but the transaction got cancelled and the money from my account was deducted and also the bill was not generated. So, on counter i had to return the items. Its been 1 month but my money is not refunded and also the mart manager is not responding me properly and not helping me out. If my complaint is not resolved then i have to file police complaint.

Jul 13, 2019

Complaint marked as Resolved

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A

Arjuma

from Mumbai, Maharashtra

Jul 8, 2019

I purchased 2 piece of pent but is poor in quality as I washed colour fadded on and 1 of them is damaged too, so request to change the garments for bill no[protected]

falsely deducted money not yet returned. - Comment #3480934 - Image #0

D

Dheeresh Chauhan

from Mathura, Uttar Pradesh

Jul 10, 2019

Tandem iron is not working
Bill number[protected]
Purchased on date[protected]
From vishal mega mart mainpuri

falsely deducted money not yet returned. - Comment #3482931 - Image #0

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Address: 20, Old survey road, Dehradun, Uttarakhand, 248001

Dear sir,
Myself Dipanshu from dehradun.
I purchase clothes from Vishal megamart and when I go to billing counter I have given my debit card for payment, my payment has been deducted three times and the cashier was saying from here the transaction has been cancelled, I checked my passbook also the balance has been deducted from my account 3 times. The manager was saying it will be automatically come back within 48 hours. But the thing is that I need money urgent, so please solve this problem and return the fund back.
DIPANSHU ADHIKARI
Mob. No.- [protected], [protected]

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Address: Patna, Bihar, 800001

At frazer road branch of vishal mega mart at 9.15 pm the manager along with other trial room incharge and the spot boy staff did not want to work at all and they harass the responsible person like me. As i has visited the clothing section and selected 3 full shirts and 2 half shirts and when i went to the trial room, the trial room incharge had stopped me and allow only 3 shirts at a time good but as i was alone in the mart and kept 2 half shirt outside the trail room infront of the incharge and i requeted to give that 2 shirt he denied and kept at the floor and after wearing my cloths i went outside the trail room the incharge told me to take the 2 shirts which has been kept by him in the floor that's was to insulting that i don't forget for ever this kind of humiliation in your store, hence i am requesting to take action against your trail room incharge and the manager also from whom i had complained but he didn't take any action and told to me that it is an usual case,

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Address: Jodhpur, Rajasthan

On 08 may 19 i purchased items of rs781 at vishal megamart chopasni branch jodhpur, which i paid through my sbi atm card. That day my 1416 sbi reward points were redeemed, which i came to know today when i checked my points status. My mobile number with you is [protected]. Pls do the necessary, other wise i will have to file a police complaint against your branch. Take strict action against that staff to save your reputation.
Regards
Prakash

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C

Cheshta Mehta

from Mumbai, Maharashtra

Jul 3, 2019

1 month before I bought mope with bucket from vishal mega mart sonipat. Now it's bucket is making soo much noise when I try to dry the mope. It is in garenty.
Model no. HH_CA_MOP [protected][protected]
699-HOMESLCT-SPIN MOP-RED-RK-6-19

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I have purchased tandem electric iron from vishal mega mart located in uttarahalli bengaluru on 15/01/2019. After 4 months it stopped working since it was in was in warranty period i took it to vishal for either repair or exchange but they didn't entertain me at all. They told we can't do anything u talk to customer care. While calling to customer care got to know that it's invalid no. It was clearly written on the warranty card that vishal mart is responsible for any fault within warranty period and purchase this product due to vishal name associated with this product but they are denying and no response from customer care. Please help in resolving this issue. It is cheating from vishal mega mart n if this continues to happen nobody will believe in vishal. Moreover they r deteteoriating there brand and mkt value like this by fooling and harassing their customers. Pls resolve asap.

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J

Jatin Staundi

from Mumbai, Maharashtra

Jun 26, 2019

I had bought black coloured jogger after using it 2 times then It is not in the same condition in which i had bought it . Its clothes has caught dust particles. Its cloth has became rough and stuff of cloth has become rough and catch dust easily, it looks bad when i wear it. So please take strict action nd replace it or refund me

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Address: Palwal, Palwal, Haryana

Sir, there is a big problem telling me that before i open the vishal mega mart in your palace, karol bagh is a continuous customer of the mega mart. Your mega mart in palwal, an employee vimal, has spoken to me many times, before i was billed expire goods in your mega mart even though i was on the request of the manager of his mega mart not at all today, on 24th june, during the purchase, your employee provoked vimmal while my wife was with me

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Address: Hno 173 1 c east ext trikuta nagar jammu, 180020

Its been only 1 month i have purchased sandwich maker from vishal mega mart which has been broken by using it we went to vishal for reparing it but they denied as said there is no service center mr shah nawaz has deneid it not helping us we have already purched so many products of same brand if this would be the service how can we buy more products then. Would request us to help in this issue

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Address: Tipunagar, Davanagere, Karnataka, 577213

Dear sir,
I am very regret to inform you that... The behaviour of staff is quite admirable but the behaviour of security gauard of sis agency who use to stand outside is worst..
She was checking and verifying she found 2 children belts which we thought, that is with clothes. But she said that is extra... For that we agree... But she said we took three extra clothes of children for that we shown bill... Even though she said we stole... For that she abused by using singular words... Her behaviour was not at all good... So plz take proper action... Otherwise you loose your customers...
Thanking you
Your customer...

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Address: Hari nagar Gurgaon 122001, Gurgaon, Haryana, 122001

Today i went to vishal mega mart gurgaon to purchase some itmes where sales man directly say no to make bill of my tooth brush and he told me that the tooth brush was not updated in his system. And also told me that i will go on reception to update the tooth brush in system with the help of receptionist my bill no.[protected]
Mob no. - [protected]

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U

[email protected]

from Mumbai, Maharashtra

Jun 25, 2019

It is not working

miss behaviour of sales man mr. ashish kumar (6032035) - Comment #3468344 - Image #0

[email protected]'s reply, Jun 23, 2019

Not working

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Hello. I'm harbinder singh, i visited vishal mega mart khanna outlet
With my family at about 1530 hrs for shopping purpose but i was insulted
By a staff member named jasveer when i asked for help about carrying bag. He misbehaved and used abusing language and falsely accused me of something i didn't even say. He is not deserving /qualified for this
Job on the help desk.

As a customer, i want strict and immediate action against that employee.

I shall be greatly thankful if you consider my complaint.

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Address: nainital road haldwani uttarakhand, Nainital, Uttarakhand, 263139

Hi, piyush this side
Yesterday i went to vishal mega mart nainital road haldwani branch to exchange my product. I bought a back pack from safari section. And the back pack is damaged. When i told the representative of safari section to replace the bag then instead of telling to register the complaint and do the further process she misbehaved with me and said that you have damaged the piece and it can't be replaced. Her behaviour is fully dissapointed me and she argued with me a lot. It is very frustating that when you buy a piece and it is damaged. The lady representative does'nt helped me. They are their for customer help not to argue with them.

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Address: Vishal Mega Mart karol bagg, New Delhi, Delhi, 110005

As per chandigarh court order u can't not charge for carriage bag.U do charge for carriage bag with 3 different rate charges for different size.I did shopping in vishal Mega Mart on 1 June 2019.when I was asked for carrying bag I said I will take bag if not chargeable.I was charged even after my refusal to pay.After billing when I saw bag was charged I asked why it has been charged then I referred court order to cashier.To resolve my grievance I want to talk to manager but he never came to talk to me.This cause wastage of my money and time.If manager was not available to talk to me they can easily say manager is not available right now.But they made me to wait.This also caused inconvenience to other consumers in que.I was not at all happy with the treatment done to me and extra charges of carriage bag charged to me.Redress my grievance as soon as possible.

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Hi,
Yesterday I went to Vishal bhangel Noida and I bought 1nos baby Johnsons kit after that I came to the cash counter for the billing I was the 2nd customer in the que one lady came to from other cash counter and she want to billing before me I said her IAM the first than your no.that time cashier Nisha she was told me she is already in 2nd counter que so I have to wait and she is the first I told her no dear IAM the first she came from other counter but the cashier Nisha says very rudely to me mai cash counter band karke Chali jaungi karwaate Rehna fir bill than I ask her name she said IAM the new joinee and name is Nisha and after that I ask where is your manager she said kya kaam h manager se mujhe btao or waise bhi koi manager nhi h abhi after few seconds she said yes manager hai wo Uppar milenge aur unka Naam Amit Agarwal hai aur apna Naam bolne lagi me Nisha but she didn't wear any name badge or Vishal uniform kindly look in to the matter how to talk with the customer plz trained your staff it was burst service from the vishal mega mart staff.

Thanks
Rozy
[protected]

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Address: Prem nagar.. Near hdfc bank, Ambala, Haryana

Sir. .i am rohit. I am from Ambala city.
Sir mai aaj 17/06/2019 ko 9:30 pm mai aapke new open vishal mega mart prem nagar near hdfc bank ambala city mai gya hu or vaha ke staff ne mujhe enter hi nahi hone diya. Or time aapka 11:00 pm ka hai vo kehte hai ki hmne billing close kr di hai plz aap kal aana... Ye kaisa staff hai or agar aisa hai to time 11:00 pm Ka kyu rkha hua hai..

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