Vishal Mega Mart Complaints & Reviews

I was such missed my cradit card
After 20minutes i will call the given no of bill he cant pickup my call at 18times
Talk the supervisor he says
Hoga kisi ke pass vah phone
This gys don't know whose person use the contact no who gives billing receipt
I can't tolerate this type of behaviour
Ajay yadav
[protected]
Vihal megamart regular customer but till day and till time i can't come and any other person suggest to come in vishal mega mart

I visited VMM - Vaishali on August 15th and was standing in the que for billing but a gentleman came in who was known to the that billing counter executive and got manged to billed the items without Que. When I tried to inform the Floor Manager about this incident the reply was - "So What" and started shouting on the floor which was never expected from a responsible person like Floor Manager. I warned him about this complaint and he was OK with it. It seems they have no fear of customer's complaint and running their own rules.
You guys prefer your known and relatives over your customer. So please open a separate billing counter for those. Please do not think that customer are fools. Your business for this particular unit has already gone down to half. From two floors to one floor but still your team is not open to accept feedback which is sad. I'll escalate this on every social networking platform to make people aware not to visit your Vaishali Unit until you fire illiterate and third grade people from there.

I have submit my bag on counter before entry in the vishal mega mart kota under guidance of security persons they give me token for bag deposite. But after purchasing and payment when i go for receive my bag on entry exit counter i saw my bag but inside the bag my umbrella is missing. I ask to security but they did not give me satisfy answer, i ask to custpmer support but they did not give me satisfactory. Pls solve my problem to sercure any baggage. And who is the responsible for it.

I visited vmm, wright town, jabalpur and found that none of the employees there were helpful or supportive. They were not at all listening to my issue or ready to help me with it. The issue was with the price in the kirana item, i. E., chana dal. I request to please rectify the solution for better service and reputation for the firm.

Signed,
Piyush prajapati
+91-[protected]

Hi,

Yesterday, i visited the vishal mega mart which is situated at narela delhi -110040 location, i was purchasing bady food for my child but i noticed that lactogen 2 product name, expiry showing on the product aug 2015 and expire aug 2016, i called store manager mr rakesh and said this is an expired product, he replied to me this product is expired on 31 aug 2016 midnight, so we sale it and he ordered to your causal staff to put this product on location, that time i am feeling very helpless, this is my humble to vishal mega mart responsible senior manager pl replace the product on urgent, otherwise we rise this matter to consumer court.

I have purchased some loose items like pulses, rice, suger from mega mart baddi. During checking it was found that measurment of items wer e included the weight of paper bag which is 12 gms and 5 gms was increased on account of rounding off. Thus we are loosing 17 gms on every purchase. If 1000 customer are supplied under weight then 17 kg. Of item cheated from customer on each item. They have more than 70 items in this catogary thus they are giving ton of material less in account o[censored]nder weighing

Hi,
I am coming your retails outlet -Bahadurgarh from being . last 29th July I have come & buy some material in this purchasing we have ask your billing team ( Counter no -2 ) After AXE Salveloosan but he have billed by mistake saving cream .

when I had know about this mistake we have come again to replace the same they are Misbehaviour & not responding properly .
they have keep my bill also .

they are create lot of drama when ask complaint register & not provide to me .

After this accident I am feeling, Buying from Vishal Mega Mart is a my wrong discussion . Now I am expecting you are take care on customer Satisfaction along with his sale .

Thanks
Pradeep Sarda
M No [protected]
My Register on Vishal Mega Mart [protected]

विशाल मेगा मार्ट जोकि पलवल जिले में स्थित है। यहाँ 50 रुपए रेट के सामान को 60 में तथा उसपे भी टैक्स लगाया जा रहा है। ऐसा करके ये ग्राहको के जेब से जायदा पैसे हड़प रहे है कृपया करके इसे रुकवाने का कस्ट करे व जुर्माना लगावे। इसका प्रूफ भी हमारे पास मौजूद है। ...

There is nothing for guest satisfaction and guest services.

Me rakesh vishvkarma, visted to your vishal mega mart store at managal city indore @ arround 10:02pm on 01st of aug'16 for purchasing some food items and snakes.

As per displayed your store timings is till 10pm only but we requested to the guard at entrance door for taking some snacks and food items in just 2 min. But they denied for entry and when we again requested to your team members some one came to me and with very bad communication or poor words he denied for entry after 10pm.

We know very well what is customer services.

And entry time will decreased with 01 or 02 hrs at the time of festival season.

So why you can not allow to entry in store to customers for only 5 min more than closing time.

This was example of vishal mega mart customers services.

We will never visiting the vishal mega mart store in future.

I bought brand new prestige granite cookware set from vishal mega mart, mohali, punjab. After using it for 2 days i came to know that the omni tawa base is not flat completely due to which my prestige induction cooktop is creating a humming sound. I took back the complete set of omni tawa, kadai and frying pan to salesman to replace the defected item because vishal mega mart claims to replace the defective items within seven days. But the salesman didnt replace it and told me to call the prestige service center. I told him to replace it because i bought it within seven days of purchase but he argues that he is not responsible for it and i have deal with it myself. I felt so much fooled that time. I was unable to understand why vishal mega mart sell fake or defective items, why they make false claims of exchange. Why all the cartons were opened and sealed again with air plaza tape. I always feels that they remove original spare parts from original packaging and then they resealed it again. Because i did not found spare gasket and pressure valve inside packaging of my prestige pressure cooker. Now i suggest all my friends not to buy anything from vishal mega mart because they dont take any responsibility after selling a defective product. And steal customers gifts and spare parts. Very very bad experience. I pray vishal shut off soon

I brought a small bag costing rs 179 from vishal megamart (Siddhivinayak associates, located near bus stand jhansi). The product was such of bad quality that the same day the stitching got loose and belt got detached. We went the next day and talked to manager who refused to exchange the bag. He told us that the product is damaged and cant be replaced. We tried to convince him that it is a manufacturing defect but it fell on deaf ears. How could these people show such an irresponsible behaviour?

Dear sir,

This is to inform you that i have purchase an iron on dated[protected]. I check at home then facining likage problam in iron & i am going to your mart on dated[protected] for replace but no replacement. I am not use this iron & replacement time is increase because i am not free & my house & mart destence is aprox 40 km.
Your employee recieved iron and give me slip & tell me wait for call. Sothat i am waithing for call but i have not recived any call. Why unuse product is not chage imidaitly.

Thanks
Vikas kumar

Dear vishal mega mart team,


I am amit rana,


19 jul-2016 i purchased one pair of loto shoes from vishal maga mart rewari (brass market) branch which is of worth 999 rs.

I just used these shoes for 2 days and they got damaged.

After 2 days i went to megamart branch for registering the complaint but the staff present there refused to logged a complaint.


They told me to contact with branch manager who was not available that day.

Next day i met with him but he also denied to accept this. as per him it is my fault that i used these shoes roughly for two days.


I hope you will take action against my complaint.

Here are the attached images of shoe and my bill.

This is my contact number: [protected] ([protected]@gmail.com)

Vishal mega mart under vishal loyalty program offers points on purchase of products & when customer want to redeem they start listing terms and conditions u can't redeem on discounted items whether discount is offered by vishal or by sole company...

Vishal should study competitors policy & review its policy...
Experience at vishal is always worst

Hi

Please consider this email as an escalation against two of your employees/stuff working at vishal megamart store, anshal plaza, vaishali, ghaziabad. i went to your megamart last saturday dated 23rd july’2016 in the evening with my family and kid. while i was doing my billing one of your employee rushed to me and started saying that i have to purchase a toy which i didn’t want to. the employee was started misbehaving with me and with my wife in front of other customers and other stuffs and started forcing me to purchase that toy. the only fault from my end was, that my kid has picked that toy from some places and that was in my trolley/basket. when i denied to purchase that particular toy that employee started shouting at me and asked the guy which was there in billing counter not to do the billing of any other products which i was supposed to purchase. while i asked to call his manager the person called another guy who seems not like a manager but they both claiming that they are the owner of this store and they are the ultimate decision making authority from vishal megamart end. they both misbehaved with my wife and with me, perhaps, they did not allowed us to purchase/bill any other products. we have to leave your store with empty hand whereas there were around rs. 2000 – 2100 product which were there in the bucket and we were supposed to buy those from your store. while i asked their name, they denied to say their name. after asking multiple times they did not disclosed their name, that’s the reason i cannot mention their name in this email but i have their photo with me. i am attaching their photos for your action.

I am not sure whether they are the owner of that store or they are just employees of vishal group like other employees but they don’t know how to behave with customer, nor they know how to behave with ladies. whoever they are but they are representing the big brand called vishal group. it’s a very bitter experience not only for me but also those customers standing in the billing counter and listened the misbehaviour of your stuffs. they did a loss of around rs.2000 – 2100 of vishal group as they did not allow us to purchase any other products. do you really think i’ll ever visit your store after getting this type of misbehaviour? there are lots of stores in vaishali like – big bazar, more and many more i’ll prefer visiting the stores where the stuff know how to behave with a customer.

After having a horrible evening i am writing this email and i want disciplinary action against both the guys. if they are partners of vishal group then its bad fortune to you and if you keep these two guys deployed in your store i. e. vishal mega mart then they are going to ruin goodwill and brand value of vishal. i was a frequent (weekly) customer at your vishal mega mart and i’ll never ever visit your store nor i’ll recommend any other friends or relatives to visit vishal mega mart in case i do not receive/see any positive action against these two stuffs. if you are customer centric and want more and more customer then please consider this complain and take some action against those stuffs.

Regards
Arindam

Your parking person is so dumb and illiterate, he dont even know how to talk with someone, he is filled with ego. he gave me parking ticket on which he himself wrote rs.10 instead of rs. 5 which was already printed on the ticket and started arguing with me that i have to pay 10 at any cost. to whomever it may concern, it is not about the money those who come to vishal for shoppin can easily pay 10 or even 20 for parking, but it is about right and wrong, what that guy did was not respectful. you should do something for that, i hope it will not happen with others in near future.

Sir,

Yesterday i have done purchasing from vishal mega mart beawar of rs - 5358/- & there was a scheme that with purchasing of rs 5000/-, 5 kg basmati rice pkt was free.

But on 5 kg rice pkt it was clerly mention buy 1 get 1 free.

But it was not provided.

Please clear n arrange to provide the benefit of buy 1 get 1.

It is repo of our std vishal company.

Submitted for resolve it.

Regards

[protected]

Dear authority,

I was purchased mosquito killer bat from vishal mega mart on 03rd july 2016. but i am not satisfied with this product. when i approached yesterday for replace this product with another one, than they straight forwardly denied for the same. i was trying to understand sales person over there that this product was not fulfilled my requirement for what it was purchased. so replace the same with another product. but they are not supporting me and after a long discussion they denied to replace the same. where my concern is for replacing the same item with any other product rather than refund of money. so its not a big issue with any departmental store. if the same product was purchased by me from outsiders than it was relapsed by them very easily.

This is also informed you that they support me to replace one item but not above one.


So its my humble request to concern that please grant me to replace the same item with any other product at vishal mega mart, jammu. also attaching bill for your kind reference.

Product detail is as below:-

Item code net price
[protected]/hh_te_mosquito 199.00

Thanks & regards,
Rajkumar singh shekhawat
[protected]

Hi,

I have purchased purit cartridge on dated 25-june-2016 and time:19:37:15.

I have wrongly choose cartridge 23 litter behalf of 14 litter. On next day 26-june-16 i want replace the same with other one but mart staff response this is electronics goods as per condition point no 8.

How it is possible purit cartridge as electronic.

For me it is not useful.

Store details:

Bill no:043/[protected]
Ir plaza retail holding pvt. Ltd
Sun & moon mall
Ikar road jaipur.

Dear sir,

I have purchased juicer mixer grinder from your outlet on 16-aug-15.
Now liquidizing jar has leakage and the same i have informed on 23-jun-16 at vishal mega mart rewari customer care team physically.
Customer care person reply me first you have to raise concern on toll free no then you will come at outlet.
But during purchasing of juicer they said if any problem during warranty period you directly came here and we will solve the problem.
Moreover i called customer care no which is mentioned on warranty card but there is no response and no one pick my phone.[protected] & [protected])
The purchasing details are as give below:-
Bill no : 299/90500000/7758 dated 16-aug-15
Product name : tandem juicer mixer grinder
Model no : jmg 14002
Now request to you please solve my concern (Replace jar) as soon as possible.