Vistara Complaints & Reviews

We missed our vistara flight from B'lore to Hyderabad on April 29, 2023 due to road traffic jam on Mr. Narender modi visit in Bangalore. We were on jam packed road for almost 4-5 hours and reached airport around 15 min late.

Vistara didn't provide us any next available flight as it was also fully booked... IN this case being regular customer we are asking for refund, waiver.

Hi Team,

This is regarding booking reference number WPQBZV.

Was speaking to Chitra Singh ( a customer care executive ), who kept me waiting on the call for more than an hour without any resolution despite of the resolution promised to me on the earlier call by another customer executives ( Ashish who had resolved the query a day before and mentioned that the ticket in the next two hours the day before ) since there was an error made by the customer care executive of Vistara and that the tickets will be issued in the next two hours ( please go through the call recordings as evidence ). It is very shameful of the kind of service provided by Vistara customer care. Going back on your words is a very shameful act and I have lost trust in Vistara. Please look into this matter and provide me with a resolution at the earliest. Further, if this is the level of service which Vistara has stooped down to then I do not mind exposing this on social media and also further escalating this to the senior most management of Vistara and Tatas.

Thank you,

Ravi

Hi Team Vistara,
This is really upsetting that my baggage was not loaded by you in the flight I was travelling. I flew yesterday (03 May 2023) from DEL to BOM on flight number UK927. My PNR is 6HX4RQ. My flight timing was 9:30 AM and I submitted my luggage at 7:30 AM (text attached).
I landed in Mumbai somewhere around 12 PM and received a message that my luggage was not loaded due to unavoidable circumstances...

Dear Air Vistara Customer Service Team,

I am writing to express my disappointment with the way my baggage was handled during my recent flight with your airline. On my flight from Mumbai to Kolkata on April 28, 2023, my baggage was mishandled, resulting in complete damage to my bag.

I would like to bring to your attention that my luggage was handed over to me in an extremely damaged state and broken beyond repair. I was shocked to see the state of my bag and it was extremely distressing to go through such a situation.

I reported the issue to your customer service team at the airport, and I was offered a compensation of Rs. 5, 000 for the damage caused to my belongings. While I appreciate your efforts to compensate for the damage caused, I would like to bring to your attention that the compensation amount of Rs. 5, 000 is not sufficient to cover the loss incurred.

I would like to request you to review my case and reconsider the compensation amount. I hope you can understand my situation and take the necessary steps to address my concern.

I hope for a prompt resolution to this issue, and I look forward to hearing back from you soon.

Sincerely,

Tarun Mirchandani

Im the Vistara club member[protected] and received one welcome voucher of premium economy flight ticket and redeemed that voucher against KZ7SLJ and the traveler name is Muhammed Hijas.

Normally when we travelling any transport (bus, train, flight) there is an insurance default added or we can add by ourself against the ticket.

Here I'm not able to add any travel insurance against my PNR KZ7SLJ.

So i want the compensation for the above issue.

Kindly sortout the problem.

Regards,
Ajmal M

Dear Concern,

I am (Sanjeev Kanda), the frequent flyer of VISTARA holding SILVER membership UK UK[protected] & my wife, Mrs. Renu Kanda holding frequent flyer No. UK[protected]/BASE, have booked 2 Tickets of Business Class, for travelling from Delhi to Chennai on dated 12.04.2023.
Airlines & ticket details: UK[protected]/SILV-UK839/ET No.[protected]Sanjeev Kanda) & UK[protected]/BASE-UK839 / ET No.[protected].

But it was the worst experience, we just faced direct humiliating & insulting situation at the time of food choice, when the flight attendants, Ms. Pragati and Ms. Sharuti, told us that business class food had been finished & they could provide us only economy & premium economy class foods which were left with them. How is it possible..? Because only 8 passengers were there in the Business Class.

It's unbelievable, I never expected this kind of behavior from such a reputed airline. What an explanation to this, who is responsible for this situation, why finished even though having only 8 passengers.

We have paid for the Business Class facilities/ amenities/ convenience and the food is included, it is not free or complimentary given by the airlines, then how & why the food got finished.

What is the explanation for this ...? Why not take any action against the Airline...?

Hi!

I booked and travelled on Vistara flight from Delhi to Ranchi and back to Delhi from 17 to 20 March 2023.

I tried adding my FF number during the web check in but it did not get registered. Then on 21 March I wrote to Vistara about the retro claim. I have not received any reply. I called customer care and was asked to claim retro points through the website. There it says that reto claim can be done only within 7 days of travel so now these tickets are not valid. But, this is not my fault. Vistara customer care did not respond. Even the customer care over the phone did not help.

I want my retro claim.

Dear sir

I am traveling daily on this route but on this month due to Route change i am not able to travel i am boarded at Avantikaxrigh currently bus are depature sultanpuri terminal but on the month of December bus departure at Rethala Metro to IGi airport please change the route again me and 20 passenger are suffer due to changes and 02 things no bus available at time 15:30to 16:30 please arrange the AC buses on this time and 05:45Amto 07:00Am hope you solve my problem soon

Thanks
Ankush

Perhaps we in the US are spoiled, but when an airline changes my flight number and scheduled arrival time by more than 2 hours, it would normally be within reason to expect a refund. No such luck apparently with Vistara. Flat out refusal from them. This is the second time that an Indian Airline has done this except that the first one (Indigo) didn't refuse the refund. Never again for Vistara nor "My Trip.com"

I tried to purchase a ticket from the Vistara website with the transaction dated 22 Jan 2023 which got failed due to a gateway issue.
Air Vistara was informed of the same on 22 Jan 2023. A service request was created by the customer care team on the same date but till today, 19 Mar 2023, I have not received the amount that got deducted from my account.

I have a booking transaction dated 22 Jan 2023 that got failed due to a gateway issue. Air Vistara was informed of the same on 22 Jan 2023. A service request was created by the customer care team on the same date but till today, 19 Mar 2023, I have not received the amount that got deducted from my account.

I have called their customer care team more than 10 times, and each time they mention that the amount will be credited in 5 working days but to date, I have not received any refund.

I submitted so many complaints against my missing baggage and called VISTARA customer service million times but never received any compensation. It’s about more than a year now and I haven’t received my luggage yet. They are not even replying my emails. I received an email for bank details for compensation about 10months ago. And I am still waiting. This is so garbage customer service.

Hi,

This is to notify that my luggage was manhandled & damaged during my travel with Vistara on 2nd March 2023. I had filed a complaint with Vistara Delhi ground staff and they had shared a damage report with me.

However, it is over 9 days and no resolution is in place. Please find attached the details along with the photographs of my torn luggage. My luggage needs to be replaced.

Travel from - Srinagar
Travel to - Delhi
PNR - MWYS85
File Reference - BLRUK10875/02MAR23/0816GMT
Complain - Torn bag received at luggage belt in Delhi

Complain was transferred from Delhi to Bangalore Airport as I am a resident of Bengaluru.

The Vistara staff aligned for repair is not showing up and misbehaving on call. It is highly unexpected from an airline like Vistara. My case needs to be picked up on priority basis. Kindly do the needful at the earliest and replace my luggage.

Regards,
Ankura Thawani
+91 [protected]

I am the frequent flyer of VISTARA holding SILVER membership UK[protected]. I had my award tickets booked for my families under the PNR number PCWAAV & PDBX3D for 3 X pax. In order to reduce the number of handbags we limited our stuff into 2 X handbags weighing 19 kgs.
Due to full flights, the counter staff insisted us to send our handbags in the check in. He weigh it as 19 kgs and ask us to pay 5 kgs extra above 14 kgs of 2 x handbags. We requested him that the bags allowance for 3Xpax is 21 Kgs in total and we have only 2 hand bags which weighs 19 Kgs only. However, he was not listening to us and literally fighting with my wife and daughter (student) and threatened make it either 3 pieces or pay for 5 extra kilos, if not he will offload them from the flight.
Paid for all 7 Kgs extras.

As a loyal customer of VISTARA, I felt so insulted and pity on the customer relationship training of VISTARA. I have always been advocating VISTARA to my family and friends and recommended in the loyalty programed.
Now I feel VISTARA is flying excessively higher than our expectation.

Customer care and relationship training is highly suggested for the staff like Mr. Surijit Singh of IXB airport.

Now I am thinking to cancel my next flights.
PNR# V9NB57 – on 26th Mar 2023 & VPSP64 – on 11th Apr 2023

Puran Chhetri
UK[protected]SILVER)
EK[protected]SILVER)

Vistara Airlines • hr.[protected]@infovistara.com

Maine abhi tak aapki company ko 25500 payment Kiya hai job ke liye aur aap logon ne bola hai courier Aaj nikalega cal nikalega Aaj nikalega cal nikalega vah baat Ko bhi 5-7 din ho gaye abhi tak koi response nahin aapki taraf se agar Mera job confirm ho raha hai toh job confirm ho raha to theek hai nahin to aap mera amount mere ko refund kar dijiye phone milakar follow karna...

I had bought the tickets from the Vistara counter at T3 on 26th of Jan '23.
The fare charged was INR 7935 (Credit Card Slip) and the receipt I received was for INR 7585. (attached)

There is a difference of INR 350 which I am unable to match with the CC Charges.

As of now, my client has refused to make the entire payment due to this discrepancy. It is affecting my business but Vistara doesn't care.

Have tried calling the customer care number on the ticket received but it keeps getting disconnected after listening to their hold music. Their number given by Delhi Airport CC is switched off.

I tried to purchase a ticket from vistara website. Unfortunately 77k money got deducted but no ticket is reserved. Then I wrote a mail to them for refund. Initially they did not reply for 5 days and on 8th Feb they said apologies for delayed response. They said in 7-10 working days money will be refunded . Today is 21 Feb. No mail, no money. I am seriously thinking of filing a serious case on them for such negligence. Amount was huge 77k.

on 8th Feb Mail was from An... Gau...(Senior executive-customer relations).

I don't know if these people can't handle simple things why they have been hired and for what

My transaction ID of Gpay was:-
To:- vistaraair.[protected]@icici
Transaction Id:-
...9568
Google Transaction Id:-
...Y_vPA
Feb 2, 2023, 2:21 PM

It was very bad experiance travelling with vistara.officer incharge at the time of luggage’s boarding was fighting with every passanges. He was not giving any preference to old age people and special child also.He was very rude with all the passengers.
Policy of luggage of vistara flight also not good for hajis. I travelled with many airlines but it was my very bad experience with them. I will say to the tour operators that do not take tickets of vistara as they are very incoperative because of this threir value will also decrease. Mr Mohammed Karar haidry was so rude and inappropriate with passenger and misusing the power of his position.

UA1 (SFO — SIN) on Dec 17 and then UK116 (SIN — DEL) on Dec 19.
4 bags were checked at SFO all the way to Delhi. All the 4 bags were delayed. Created a lost baggage claim with Vistara: DELUK14852. Vistara gave only 5000 Indian rupees for delay. Vistara delivered 3 bags on 21st December. One bag with tag number[protected] got lost. After 25 days, Vistara is giving 400 USD (20 USD/kg for 20 kg). Provided full list of items inside the bag and the full cost estimated as 1270 USD. Vistara keeps saying 400 USD saying airline policy, but could not give link to the policy. Also according to Montreal Convention, the compensation should be around 1370 USD. Not getting any closure after repeated emails and phone calls to Vistara. Please resolve.

Travelling from Mumbai to Maldives on Monday i.e. 24th January. ₹10, 500 cash was stolen from the luggage.