Vistara Complaints & Reviews

Im the Vistara club member[protected] and received one welcome voucher of premium economy flight ticket and redeemed that voucher against KZ7SLJ and the traveler name is Muhammed Hijas.

Normally when we travelling any transport (bus, train, flight) there is an insurance default added or we can add by ourself against the ticket.

Here I'm not able to add any travel insurance against my PNR KZ7SLJ.

So...

Dear Concern,

I am (Sanjeev Kanda), the frequent flyer of VISTARA holding SILVER membership UK UK[protected] & my wife, Mrs. Renu Kanda holding frequent flyer No. UK[protected]/BASE, have booked 2 Tickets of Business Class, for travelling from Delhi to Chennai on dated 12.04.2023.
Airlines & ticket details: UK[protected]/SILV-UK839/ET No.[protected]Sanjeev Kanda) & UK[protected]/BASE-UK839 / ET No.[protected].
br...

Hi!

I booked and travelled on Vistara flight from Delhi to Ranchi and back to Delhi from 17 to 20 March 2023.

I tried adding my FF number during the web check in but it did not get registered. Then on 21 March I wrote to Vistara about the retro claim. I have not received any reply. I called customer care and was asked to claim retro points through the website. There it says that reto claim can be done only within...

Dear sir

I am traveling daily on this route but on this month due to Route change i am not able to travel i am boarded at Avantikaxrigh currently bus are depature sultanpuri terminal but on the month of December bus departure at Rethala Metro to IGi airport please change the route again me and 20 passenger are suffer due to changes and 02 things no bus available at time 15:30to 16:30 please arrange the AC buses on this time...

Perhaps we in the US are spoiled, but when an airline changes my flight number and scheduled arrival time by more than 2 hours, it would normally be within reason to expect a refund. No such luck apparently with Vistara. Flat out refusal from them. This is the second time that an Indian Airline has done this except that the first one (Indigo) didn't refuse the refund. Never again for Vistara nor "My Trip.com"...

I tried to purchase a ticket from the Vistara website with the transaction dated 22 Jan 2023 which got failed due to a gateway issue.
Air Vistara was informed of the same on 22 Jan 2023. A service request was created by the customer care team on the same date but till today, 19 Mar 2023, I have not received the amount that got deducted from my account....

I have a booking transaction dated 22 Jan 2023 that got failed due to a gateway issue. Air Vistara was informed of the same on 22 Jan 2023. A service request was created by the customer care team on the same date but till today, 19 Mar 2023, I have not received the amount that got deducted from my account.

I have called their customer care team more than 10 times, and each time they mention that the amount will be credited...

I submitted so many complaints against my missing baggage and called VISTARA customer service million times but never received any compensation. It’s about more than a year now and I haven’t received my luggage yet. They are not even replying my emails. I received an email for bank details for compensation about 10months ago. And I am still waiting. This is so garbage customer service....

Hi,

This is to notify that my luggage was manhandled & damaged during my travel with Vistara on 2nd March 2023. I had filed a complaint with Vistara Delhi ground staff and they had shared a damage report with me.

However, it is over 9 days and no resolution is in place. Please find attached the details along with the photographs of my torn luggage. My luggage needs to be replaced.

Travel from...

I am the frequent flyer of VISTARA holding SILVER membership UK[protected]. I had my award tickets booked for my families under the PNR number PCWAAV & PDBX3D for 3 X pax. In order to reduce the number of handbags we limited our stuff into 2 X handbags weighing 19 kgs.
Due to full flights, the counter staff insisted us to send our handbags in the check in. He weigh it as 19 kgs and ask us to pay 5 kgs extra above 14 kgs of 2 x handbags....

Vistara Airlines • hr.[protected]@infovistara.com

Maine abhi tak aapki company ko 25500 payment Kiya hai job ke liye aur aap logon ne bola hai courier Aaj nikalega cal nikalega Aaj nikalega cal nikalega vah baat Ko bhi 5-7 din ho gaye abhi tak koi response nahin aapki taraf se agar Mera job confirm ho raha hai toh job confirm ho raha to theek hai nahin to aap mera amount mere ko refund kar dijiye phone milakar follow karna...

I had bought the tickets from the Vistara counter at T3 on 26th of Jan '23.
The fare charged was INR 7935 (Credit Card Slip) and the receipt I received was for INR 7585. (attached)

There is a difference of INR 350 which I am unable to match with the CC Charges.

As of now, my client has refused to make the entire payment due to this discrepancy. It is affecting my business but Vistara doesn't care. br...

I tried to purchase a ticket from vistara website. Unfortunately 77k money got deducted but no ticket is reserved. Then I wrote a mail to them for refund. Initially they did not reply for 5 days and on 8th Feb they said apologies for delayed response. They said in 7-10 working days money will be refunded . Today is 21 Feb. No mail, no money. I am seriously thinking of filing a serious case on them for such negligence. Amount was huge 77k.br...

It was very bad experiance travelling with vistara.officer incharge at the time of luggage’s boarding was fighting with every passanges. He was not giving any preference to old age people and special child also.He was very rude with all the passengers.
Policy of luggage of vistara flight also not good for hajis. I travelled with many airlines but it was my very bad experience with them. I will say to the tour operators that do not...

UA1 (SFO — SIN) on Dec 17 and then UK116 (SIN — DEL) on Dec 19.
4 bags were checked at SFO all the way to Delhi. All the 4 bags were delayed. Created a lost baggage claim with Vistara: DELUK14852. Vistara gave only 5000 Indian rupees for delay. Vistara delivered 3 bags on 21st December. One bag with tag number[protected] got lost. After 25 days, Vistara is giving 400 USD (20 USD/kg for 20 kg). Provided full list of items inside...

Travelling from Mumbai to Maldives on Monday i.e. 24th January. ₹10, 500 cash was stolen from the luggage....

We had our Vistara flight from Abu Dubai to Bangalore on 27th at 00.15 (Lay over in Mumbai )
But during boarding the flight in Abu Dubai, someone has picked my phone in the queue and I realized after seating. we tried searching in Airport and inside flight too but no Luck.

I did informed the security but they said if they find the find they will send in next flight to Mumbai later no response from Vistara.
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PATHETIC SERVICE FROM VISTARA.
I had booked a flight from mumbai to Delhi, 22nd jan 2023- UK 952. For my mother- mrs Prem Sethi.- 78 years old.
We had booked in a request for wheelchair assistance for her as she has severe osteoporosis and has undergobe several operations, including spine surgery. I had got a confirmation mail regarding the same. But, to my utter surprise and disappointment, the vistara people at the airpirt...

I recently travelled on UK255 on 31st dec and received one broken bag .
The bag is hardshell which makes it unrepairable and of VIP brand .
I filed a complaint but the agent is giving only 100aed compensation while the bag cost around 500 aed.

Please look into the matter...

I booked two standby tickets which were unused and cancelled before hand only, it’s been about 4-5months now and I haven’t gotten a refund yet.
Please look into the following details. I have talked to the customer care multiple times and am completely fed up.
In case this doesn’t get resolved, I would unfortunately have to file a case against this mishap and non support.
Passenger: Kriti Goel, Mail ID: [protected]@gmail.com,...