Vistara Complaints & Reviews

I recently travelled with vistara and my luggage was poorly handled. One of my brand new trolley bag was left muddy and with a large whole at the top. Highly disappointed.

Dear Sir/Madam,
Last monday[protected] we came from Mumbai airport to coimbatore, we was travelled in connecting flight, Bengaluru to Mumbai, then Mumbai to Coimbatore, i missed my luggage near the gate 49B, that s black & ash colour one, and it's full of chocolates, new lady handbags, and some dresses, i asked the airport officer, they confirmed, the bag is there, but we need the luggage in Coimbatore so they told to inform the travelled airways(vistara) so try to take the bag from airport and send to coimbatore airways, i attached the bag image and my ticket copy, and i attached the registered complaint No also, it's TCT[protected]

They are calling now and Askin for mare payment or they cancle the job i already paid 6800 i want to tranfer call to you right now i want my money back

I have faced the worst service I have ever had in my flying experience as the bag which I checked in at delhi for my flight UK975 was given in the worst form. My expensive Wines & Whisky liquor bottles were all broken, my all kind of clothing apparels were damaged by broken glass and whisky all over the luggage. All of my important stuff was damaged plus the level of embarrassment was faced by me at the airport due to your negligence and improper handling.
The baggage was clearly stated that it had liquor bottles at the check-in counter and a fragile tag was attached to it, still I had face this issue.

Adding to this I reached out to the baggage reception of Vistara at Mumbai Airport Terminal 2 where I elaborated what damage was done to me and how I'll be compensated. They responded that the airport level staff can only escalate a complaint and won't be able to help me at the airport. Thus I am writing you this mail.

Damaged products :
Whisky Bottle x 1 worth 5700 INR
Whisky Bottle x 1 worth 12300 INR
Whisky Bottle x 1 worth 1000 INR
My Branded Clothes
Sony Headphones WH1000 - XM4 worth 30, 000 INR
My luggage bag in worst condition

I demand a fair compensation for my losses and an apology from vistara airlines for this mistake which costed me enough and wasted my time and luggage.

I flew Business Class (Seat 2C) from DEL to PNQ on July 26, 2022 (Flight No, UK971), and then Business Class (Seat 1C) from PNQ to DEL on August 4, 2022 (Flight No. UK992). ET No.[protected].

I provided my United Airlines' Frequent Flyer No: CE867860 to the agent when checked in at the respective airports
for both flights.

The ticket for the DEL to PNQ flight showed incorrect No. CE8678620 (had extra 2). The ticket for the PNQ to DEL flight showed the correct Frequent Flyer No. (CE867860).

I have not seen the miles posted into my United Airlines account yet.

Please let me know of your investigation's results. You are welcome to email at: [protected]@gmail.com

Thank you in advance for your assistance in resolving this issue.

Best regards,

Herzl Marouni

Today i boarded vistara airlines from delhi to jammu booking reference is KBDVFX and my luggage is damaged and broken.

I flew from Bangaluru to Chandigarh on a UK-657 flight on 17th August 2022.
PNR was 5R2SHB. My check-in bag didn't come that day because they detected a power bank at the security check. I was not informed about the incident. When my bag did not come to the belt at Chandigarh, I started looking for staff around. I found a person from Vistara there filling up the complaint and other required forms.
When I asked him to drop the bag at home, he was quite defensive in his replies and denied. I agreed with him and as he told me to come to the airport the next day (18/08/2022), I went there around 7.44 pm after finishing my office.
After taking the bag I was exiting the airport, there was some issue, so I called Vistara staff back. I told them that I want to talk to the person who just handed over the bag to me, then a Vistara ground staff named Rishabh took the phone and started shouting at me. He told me that it's all your fault, we have given instructions already that the power bank should not be there in the bag. When I reacted to this, he told me that I am abusing him. What I know that these people are there to help customers rather pointing out at customers. I asked him who the hell are you to point at me.
I want to ask Vistara, every now and then there occur incidences where people do not get their bags on time just because of your staff’s mistakes. And when a customer does a mistake, so your staff instead of helping and proper guiding, points out at customer that it is your fault. What kind of policy is that.
After that, he kept shouting at me. I told him that I am recording this call, he replied my name is Rishabh, and go wherever you want to go and complain. I even told him that this shouting also comes under abuse. He did not stop. In the end, he told me in the same voice tone that this issue is resolved from their end and disconnected the call.
I want to ask Vistara what all have I done to deserve this mental torture and abuse. How come his shouting at a customer is not abuse, but a customers reaction is.
About power bank, I am educated enough to understand the policies, I knew it should not be in the check-in bag. But I did not keep it there deliberately. According to me, I did not have a power bank with me. I admitted it to that staff who was filling a complaint.
But that, in any case, does not give any right to any person to shout at me.
I am hoping that Vistara will look into the matter and will take action accordingly.

I (Shubham Mishra) travelled with my wife on Vistara from London to Lucknow, via Delhi. The ticket details are as follows:

PNR: JJAAM8
Passenger Names: 1) Shubham Mishra 2) P Mishra
Eticket Numbers:[protected][protected]

We paid extra for 2 bags and travelled with a total of 6 check-in bags.

One of our bag is missing since 20th July. We were told at Delhi airport that it was missed by Vistara at London.

It’s been 25 days and there is no news of the baggage. I have called Vistara’s customer care, airport staff, and other staff members more than 100 times but I have got no response. Vistara’s customer care team has mentioned today that they have no answers for me and that I have to contact Vistara through cust relations email but the reply is standard through bot and does not even answer basic questions like after how many days of searching will you consider a bag lost, what is Vistara’s claim policy, etc. After getting no response from anywhere, I tried reaching Vistara through Twitter but got bo response there as well.

As one can understand, I am extremely annoyed and been almost tortured by the Vistara staff and their responses. So, it would be very helpful if my case can be takes as of the highest priority and let me know the next steps.

Vistara and its staff are the worst in the world. I never faced such ghastly situation with any other company. They should be punished for causing so much pain and trouble to a customer.

16.08.2022
UPI/[protected]/Yatra UPI Payme/yatra.r
9, 936.00 Dr

Pl. refund or provide ticket for two member, i was book for 18.8.22

Dear Sir/Madam

To Whom It May Concern

Our above mentioned reference bag is still not found. Kindly do the necessary arrangements to trace our bag in concern department

I have sent many emails to customer relations regarding this matter

I would be grateful i[censored] assist me in this regard

Awaiting for your quick reply

Our email id: [protected]@gmail.com
Contact number +91 [protected]
Maxim David D Souza
Attached are pics and chat screen shot with delta

Our flight details are as follows:
Akshyadeep Raghav- Club Vistara ID[protected], PNR- O2R2CQ.
We had a terrible experience with the Air Vistara flight from London to Delhi on 3rd April, 2022.
With worst online check in to customer care false promise and poor onboard service specially for 2 year old twins to broken baggage.

This particular one is in regards to one of our suitcases being broken badly and would like compensation for breaking out of the suitcase.
Moreover we asked for another suitcase with a fragile tag which was not placed on it by the staff after promising us.

Please look at the attached picture.
After repeatedly chasing and 41 email to nodal officer and appeallant authority they stopped replying now. First offerred us 1K INR but we asked them to replace the suitcase rather than came back offering 2K INR and later 5K INR when the suitcase was way costly. Then asked me to give them invoice/purchase proof as if I have boarded plane with stolen suitcase when we provided proof of broken suitecase in terms of picture and video at airport. Moreover told them no one keeps and carry the purchase proof while travelling to different country and then asked to give bank statement with proof purchase which we provided later on after struggling to find it with bank. They simply stopped responding now. Can you please help?

Any airlines in the world do not charge a change fee when a customer is little late for checking. It may happened due to an accident on a road, road traffic or a delay in security check. Even if it’s a genuine problem and I purchased a Flexi ticket which has no change fee, the manger asked me Rs. 2625 for getting me to the next flight.

This policy is harassing customers and not respecting international travelers.

My trolley wheel is broken when I pick upat my arrival on mumbai. I was travelling from Bhubaneswar on flight number UK 546.

This is very dissapointing.
Please resolve this issue at earliest

Vistara has been delaying the issue for seven months now.
I am supposed to be waiting for two refund transfers, agreed on their side, but they never arrived.
Vistara does not respond to any of my messages now.
I will have to contact a lawyer, because I will not let this pass.

Vistara is a fraud, that wants to play in the big court.

Beware of Vistara. They are not handling their customers the way a basic airline compagny does.

I've already explained this to Ms. Shagun Verma at Vistara Customer and was agreed that mistake was indeed Vistara's who marked the status of Eva Mehta as flown in my original ticket. AMD- DEL- MUN -CLT.

We had original ticket flying from Ahmedabad to Charlotte via Munich. We presented that ticket at Vistara check in counter Ahmedabad airport. While I know that they couldn't issue boarding pass for the rest of the connecting lufthansa flights (i.e. Delhi - Munich - Charlotte) they did issue boarding pass for Ahmedabad to Delhi. Although I would like to make note here that, we had to wait for about 1 hour to check in as they couldn't find my daughter's flight details before. Then somehow they figured out the issue and issued boarding pass to fly to Delhi and was requested to issue boarding pass for the rest of connecting flights from Delhi for Delhi - Munich - Charlotte.

BTW, UK966 was delayed by half hour on that day and we had 2 hrs of layover instead of 2.5 hrs to catch my connecting flight to Munich on 00:55 hrs on 17th May 2022. We had to issue boarding pass and complete immigration. We exactly did that, we went to lufthansa check in counters at the domestic transfer and it was shown that Vistara had marked the status of my daughter as flown for the rest of the connecting flights so lufthansa couldn't issue boarding pass (DEL - MUN - CLT) for all of my family members that were traveling with me.

The ticket change happened AFTER I reached Delhi and I couldn't catch my connecting flight due to your goo[censored]ps in my original ticket as YOU had marked the status of my daugther as flown at Ahmedabad. Lufthansa issued another ticket, this time we were flying from Delhi - Frankfurt - Charlotte.

BTW this was confirmed by Lufthansa over an email that this was indeed an issue created by Vistara who marked the status as flown in my original ticket and had provided proofs. This was accepted by Ms Verma as well.

My another flight was with lufthansa departing around 4.25 from Delhi to Frankfurt and from Frankfurt we had to take another boarding pass with American airlines to travel to Charlotte.

SO CHANGE OF FLIGHTS WAS DUE TO VISTARA'S GOO[censored]PS as I mentioned and confirmed by Lufthansa and agreed by Vistara.

I thought you were working on compensation of the tickets that I couldn't fly originally. I need compensation of the mistakes that you made. This is RIDICULOUS that I still have to explain and you bringing these Silly Excuses.

I've not mentioned the pain and agony that we had to go through due to these changes. I had 36 weeks pregnant wife, one year old child and 2 senior citizens who were traveling with me. Who all were stranded at the airport for some time and also waited for next flight to catch for 6 hours. We lost our phone in hurry, we all got covid even we were wearing mask. My daugther had unstoppable diarrhea problems. I've all medical proofs for this. We couldn't get our luggage for 4 days due to change of flights

If you don't provide resolution to my satisfaction in next 24 to 48 hours. I'm prepared to take this up to one notch higher and I'll get the resolution I want. These dilly dally of things are unacceptable, stop making silly excuses and trying to find cues to exit from responsibilities. And Vistara is 100% responsible and would held accountable for mental and physical trauma and pain that we have suffered.

If you like go through email communication with Ms Verma as I got verbal and written agreement of mistakes made. Also refer lufthansa email that clearly states what had happened.

The Refund has not been recieved yet after cancellation of ticket no.[protected] with following details-

Passenger name- arvind verma
travelling from bangalore(11.30am) to delhi (2.20pm) on 28.06.2022 with flight no. UK 816

Transaction ID [protected]

Regards

PNR# 6EZM59. I booked this ticket for my wife. This is a connecting flight from LKO to Pune via Delhi. There is 1h 10m layover in delhi, got a call at 5:31 from a vistara personal(already shared number with vistara customer care) and he asked to reach quickly with in 5-10.
I informed him that she is done with security check and will be there. She was where between 5:37 but only to find no staff at the gate. I called the person again but his words were "Don't call me again". It seems he just called for covering thier miske, they must have already closed and left.
Customer Care - Please check with ground staff.
Reason for Delay: Long queue at security checkin for connecting flight and vistara staff not able to coordinate the same.

I booked air ticket on 26 June, 2022 of Vistara airlines from kathmandu to sydney (18 July, 2022) from Vistara air official website. After having successfully payment from my debit card, company is unable to provide me air ticket. I have compliant the responsible body for multiples time. I already emailed about the issue to Vistara airlines but ignoring my email. I don't understand whether the employees of airlines are sleeping or what.

My Registered Club Vistara ID :[protected] My PNR : UMRC57 My flight is scheduled to depart from Mumbai and reaching Kolkata on 2nd July. I have requqested the Airline to shift my booking atleast after 10-20 days as the COVID cases bit increasing and I would not like to travel at this moment. Requested Vistara Nodal Officer as well to reschedule my booking post 10th July, but still they are not taking my safety and concern seriously and forcing me to fly on 2nd July, where as I am uncomfortable as of now due to COVID, kindly inform them and told them to reschedule my booking post 10th July.

Hello,
Dr.Avijit this side.
My registered Vistara Account Mobile : [protected]
PNR : NAZXJ4

I am writing this email to you regarding unprofessional behavior of your airport staff Ms.Beautrice Priya Gomes and for my baggage damage issue.
I have received the damage and tampered baggage in Kolkata Airport from Vistara Belt on 3rd June. Immediately reported the same to your Airport staff but she behaved and badmouthed that time, and even said me to report anywhere, no one can ruin anything herself when I asked for my trolley replacement. She forced me to accept ₹1000 compensation against this issue, but combination lock of my trolley has been tampered, it was not unlocking and as well chain came broken at the belt, baggage arrive completely open condition, inside my baggage few expensive items are missing as well. I am bringing this to your attention and as well seeking for damage compensation or replacement of my baggage. Immediately work on it and take an action against Ms.Beautrice as well for her unprofessional behavior and as well provide me the trolley replacement and compensation against missing items from my baggage. Else I will be forwarding the concern to the DGCA and Consumer Forum, you have only 24 hours time to act on it.