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Viveks India Complaints & Reviews

viveks.com
2.1
Last updated Apr 27, 2022
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Viveks India Head Office Address

150, (New 68), 2nd Floor, Luz Church Road, Mylapore
Chennai
Chennai District
Tamil Nadu
India
600004

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+91 44 4213 1616
62
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S
Shanavas.M
from Kottayam, Kerala
Oct 5, 2019
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Viveks India — samsung fridge

I have purchased a samsung fridge double door on 2nd oct, 2019 at 4pm with net cash payment by card. They said that they would deliver it the next day but they delivered it on 4th oct by 4pm. We informed to the dealer that we received our product and requested for a demo for the product that we purchased as they said. But still we didn't receive any message that we were to get a demo but when we called up to the dealer they said that they...
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Shan1008
from New Delhi, Delhi
Sep 17, 2019
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Viveks India — non receipt of cash back against credit card offered at the time of purchase

I have purchased whirlpool ac from your karaikudi branch on 29th april 2019 and i was offered /confirmed 5% cash back if i purchase thru hdfc credit card within 3 months of date of purchase. But till date no cash back has been received.
Regularly following up with karaikudi branch, but not getting any solution
Also spoken in customer care chennai, but they asked me to contact the karaikudi branch.
Also checked with hdfc...
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PS Thangamuthu
from Chennai, Tamil Nadu
Sep 10, 2019
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Viveks India — non service of split ac on amc

My name is ps thangamuthu residing at velachery, chennai. I have paid a sum of rs 1499/- on account of amc-basic plan-split ac on 12 february 2019. Vn no is 1049844 and inv serial no 111/ac/ca/023786. But no service has been carried out so far where as they have told me that service of ac will be carried out every after three months at the time of booking of amc....
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F
Freestyle
from Kundgol, Karnataka
Sep 6, 2019
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Viveks India — about the salesman worst behavior

I just visit our showroom in rajapalayam for buying ac and washing machine. And asking details about the price and specifications to the salesman, his name is jeyachandran. He behaves very worst to me. I never felt like this before. I had a very worst experience with your showroom. Please take action against that salesman. Otherwise i will take legal action against your company....
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M
Muralidharan Lakshmanan
from Delhi, Delhi
Aug 22, 2019
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Viveks India — defective ac supplied

Dear sir and madam
I purchase ac split item code ooln33 enclosed from vivek seliyur, chennai tn, i was forced by the customer and tempted for this model or else was going with voltas as a preferred brand, after paying and installing the ac, for the last 2 months nearly there is stinking smell which comes out of the same, it is unberable, i complain to samsung who said that coil is damaged and it will be replaced, not sure how can a...
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R
r.ram
from Chennai, Tamil Nadu
Aug 11, 2019
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Viveks India — ac leakage

I bought samsung 1 ton a/c thru ur tambaram branch on 1/1/2018. Now the problem is water is leaked inside the room. The water dies not coming out from the usual outlet. Pls come and check my ac unit. Model samsung inverter ac 1.00 ton ar 12my5 hgwk inverter white-white 84151090. When i switch on the ac after some time water leak comes inside the unit. Pls check as soon as possible... I ve small kids.. They will not sleep without ac... Pls...
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R
Resikha
from Madanapalle, Andhra Pradesh
Jul 26, 2019
Jul 26, 2019
This thread was updated on Jul 26, 2019
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Viveks India — worst manager

Thr respected hr tearm i am karaikudi i refer to viveks but now still your manager has not respect every one customer and staf each and every one first learn then sit on the manager post he is not able to that seat so kindly teach your manager, so kondly give respect every one you want customer support also its not complaint its humple request i will nearly send your skip customers details...
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S
Satyanarayanan Manikandan
from Chennai, Tamil Nadu
Jul 9, 2019
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Viveks India — poor ac installation

Very dirty and careless installation done and vivek says if i call other service providers like urbanclap i will void my warranty thay didn't do proper installation made my house dirty and casual work. The house in which we installed the ac was new they wasted the wall like anything and threw things here and there. Vivek's took one week to assign a technician to me after i calling them more than 5 times. I lost all my patience with these...
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Manjula sadanand
from Kottayam, Kerala
Jun 25, 2019
Aug 2, 2019
This thread was updated on Aug 2, 2019
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Viveks India — split air conditioners

I purchased a dojy48 samsung inverter ac 1.5 ton a year ago and began facing issues within a few months. Initially, the cooling of the ac was satisfactory. Now, it barely works. Even if i run the ac for the whole day, it fails to serve its purpose, the cooling has drastically declined. Despite regular complaints regarding this, nothing has been done to sort it. It holds a warranty and within the warranty period it is this way. I request the...
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Satheeswaranm
from Kottayam, Kerala
Jun 21, 2019
Aug 2, 2019
This thread was updated on Aug 2, 2019
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Viveks India — 1.5 ton inverter ac

Worst customer service i complaint ac repair on 25 may but technician come 0n 1st june and see the problem told do chemical wash ac will running good condition. Today i didn't take that equipments so after 2 days i will come do the service, but till now not come and see won't repaired ac i called many times they won't consider do service. I call viveks corporate office also tell the service centre do the service. But service centre member...
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M
mohanrajvijayan
from Kottayam, Kerala
Jun 19, 2019
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Viveks India — ac not fixed by the technical team yet- mailed copy of complaint to vp

I have bought AC from T Nagar viveks on 18.6.2019 for 47, 700.it was delivered on the same day.i was assured by Mr. Lokesh([protected]) and Mr.Suresh([protected]-no response) from AC division that it will be fixed by the technical person that day itself .But till date they didn't fix and its almost 3 days.Due to heavy summer only we bought AC but what is the use of we keeping it as a show case doll. I even spoke to Mr.Lokesh, Mr.Iyappan ([protected])and...
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Sathishbhargavi
from Ernakulam, Kerala
Jun 4, 2019
Jun 4, 2019
This thread was updated on Jun 4, 2019
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Viveks India — not attending appointment and giving excuse

Called vivek’s for indoor water leaking problem and technician vasanth kumar came and attended and suggested for chemical wash. For chemical wash again from vivek’s given appointment after 6 days. But no one came and not even responded for my calls. My appointment has been fixed by zonal manager monica or mono her name, she contacted after two days and said technician was on leave, so she again fixed appointment after 3 days and same...
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A
arthurvarghese
from Chennai, Tamil Nadu
Jun 1, 2019
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Viveks India — unwanted sms

Hi

My mob no [protected], is used only for official communication.
I have been getting frequent promo messages on this.

Hope you people are aware that there are legal options available.
It can also be given to social media & let others also join in to stop this sort of activity which interferes with our work & working atmosphere.

Have informed your person on the mob no given to stop...
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Hari Krishna G
from Nagapattinam, Tamil Nadu
Jun 1, 2019
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Viveks India — symphony diamond 41 ltrs cooler

I purchased a cooler in viveks kolathur branch on 4.05.2019 and i used it only one day after that i packed that cooler and went to bangalore. After i returned back on 29.05.2019 and started using the cooler. But unfortunately the water pump is not worked and i checked inside the cooler by putting torch inside and i found its broken inside. And i went to the kolathur branch for exchange the same which is a damage piece. But the sales manager...
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A
al fatehma
from Mumbai, Maharashtra
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Viveks India — samsung refrigerator

I purchased Samsung refridgerator in t.Nagar branch on 3rx April paid the bill and they said will be delivered by tomorrow but they took two days inspite o[censored]s calling many times. After the product delivery we came to know that the refrigerator Base was not good and we kept calling the viveks and Co and there were no response until that night later service engineer came and said the Base is not good and need to be change again they (viveks)...
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S
saranya094
from Tiruchirappalli, Tamil Nadu
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Viveks India — symphony touch - cooler : multiple complication with cooler

Hi,
I have ordered cooler on 1st may 2019. It has been delivered on friday night (3rd may). We opened the pack on saturday. Please check the complications and complaints below.
1. We do not have manual/ guide book in the box.
2. After turning on the cooler, the room temperature gets increasing within a one hour. I really dont understand what is the reason behind it. Because, before using the cooler, the room temperature...
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V
venkatesan2680
Jun 4, 2019
This thread was updated on Jun 4, 2019
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Viveks India — samsung refrigerator

Dear viveks,
I have recently purchased a samsung refrigerator with you on 14th april at manapakkam show room.
We not happy about the product so we called and informed them in the show room we will change the product.
Your sales person mr. Naveen ([protected]) has convinced with good sales skill and he sold the product.
After the product delivered, after 3 days we informed the show room the product is not good and...
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A
Arun Sundar Rajan
from Mavelikara, Kerala
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Viveks India — worst behavior of service manager

My ac fan motor was taken on 22nd apr'189. After repeated complaints & follow up, the manager named arun rang me and spoke very irresponsible & not ready to tell about the reason behind delay. After requesting him he sent a person & charged double the cost. I denied to pay the amount. He simply removed all the motor and went away
Pls take action....
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B
bucks
from Chennai, Tamil Nadu
May 24, 2019
This thread was updated on May 24, 2019
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Viveks India — after sales ac service delay

This is manikandan s/o b mohanan pillai we purchased hitachi ac from viveks nanganallur. We gave our ac for service 2 weeks before to them as it switched off after few seconds of starting the ac. Till now they are saying they haven't got parts for the repair and waiting for hitachi company to send the parts. They don't answer our calls and never give a proper reply for our questions....
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G
Gowthami05
from Karaikkudi, Tamil Nadu
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We purchased ac from viveks, anna nagar. They promised free installation... Good service bla. Bla.. As usual. But ac has not been installed until now (4days). When called, there is no proper response from th store staff. They say "it's th technicians fault. We do not know". How can they say they do not know? Is it not the store's responsibility to follow up and make sure it is installed as promised by them?!"we totally understand if there are genuine reasons for delay but we expect responsible answers from the dealers!"i do not know.. Return th product i[censored] don't want".. Is very irresponsible of viveks and reflects their bad attitude towards customers. We are totally appalled by the service offered by viveks, anna nagar. I wonder if all branches are like this. The problem is still not sorted out as i type this complaint!
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