Viveks India Complaints & Reviews

Sir,
I have purchase a washing machine from T.Nagar showroom on 19th. The sales person said it is a new machine manufactured in 2019, but I received a 1yr old stock. I had specifically said I need a new machine batch in 2019.This is not good and being a reputed company please value yr customers and don't give false promise. In spite of calling the sales team many times their is no response for the replacement.

[protected]@gmail.com

We bought air-cooler yesterday from t nagar show room told that item will be delivered today by 1 o clock bt not yet delivered this is not good and being a reputed company please value yr customers we bought for aged patient due your negligence of not deliver the goods, which leads us unnecessary tension. Henceforth i will not recommend your shop in any condition. Very worst service.

I purchased and AC from viveks and they promised to install next day. They came in the night next day and finished only by midnight. From the next day, loud noise from outdoor unit. Called cust care, they gave excuses that technician not answering and asking me to adjust. Terrible customer care and service. They made a big hole and broke the window beading without informing also. Cust care scheduled a technician to come at 3 pm. I called back at 4.30pm, and I was given excuse that they are doing another installation and will come and asked me to wait. They promised to call back but no one called yet. No respect for customers time. They have made me set aside all my work and wait endlessly for a technician to correct the mistakes he did during installation. I regret the decision to purchase from viveks and the service is ridiculous and terrible!

Kindly accept my complaint and process it soon.i have booked washing machine[whirlpool stainwash 6.5kg] at t.nagar branch on.10.3.19 by 6.30 p.m. But yet I haven't got the delivery.Even viveks staff aren't handling the situation properly.kindly make a note soon.customer support is too bad as of right now.When the time of sales you staff members forces and urges us to buy the product by anyway and when the time of delivery they are not standing to response.Be genuine hereafterRather than this your financial partner HDB are quite awesome and especially RAJE from HDB has given me regular updates about the loan approvals.Kindly register my complaint soon

I bot samsung ac on april 2018...

Sales person told i will get 10% cash after 3 month back but till now i dint receive any cash back...

After many complaint i went to viveks tnagar branch but no response

Kindly make an action.

Person who involved in this issue.. Plz find below

Thanga prakash [protected].. Viveks

Hdfc person santhanagopal
[protected]

It's really frustrating

There is no proper response from customer care regarding samsung ac service... I am calling from saturday... Till no response.. After responding they are wantedly disconnecting my call

My call is regarding samsung ac service.. I bot on april 2018...

Noise is coming inside the ac for long days... This feels very risky

Make some arrangement

Regards
C. Karthik
[protected]

I bought a new laptop from viveks store tnagar in 2018 november! I haven't got a charger for my laptop still! They compromise me for 45watt charger which is not required! The laptop says it needs it's 65 watt charger to be connected into it! It's been more than three months! When we try to contact the person who sold the laptop who is an employer in viveks store, he is not responding!

And last month i bought a new grinder from viveks, they said within a week they will come and show the demo! It's been more than a month they haven't even called us!

If this complaint is not considered, i don't even care about going consumer court since i ve been patiently waiting for months because of the reputation of the viveks store!

Dear sir

We have purchased the whirlpool washing machine from you. Suddenly it was not working and raised complaint. Service team came and repaired and charged 6500/- and confirmed that it will work for next 1 year without any issue as most of the parts changed. But within in a month again same and new issue. Again they repaired and asked to do the one run and confirm. We did one run and noticed that it is not working properly. We have informed that same to service team but they are not turning back more than a week. Could you please do the needful? Also kindly request you to before pushing any product please check proper service available in the customer location.
Vaikunda moni, [protected].

I bought a whirlpool refrigerator and stand in vivek's north usman road branch on 24 jan 2019. My refrigerator color is red. So i bought red color stand. At the time of billing, i saw the stand was broken on bottom side. I asked the supervisor to replace a new one. But he told"we have a single piece and we don't have another one, we deliver within two days a new one at your home". After 4 days, i called customer care 4 times and branch supervisor more than 10 times. He told the same, we don't have stock now, we will deliver within two days. Please be aware before billing whether the things are good and ready to take home. Because, they didn't provide refund after billing. Worst response. Till today 07 feb 2019 i didn't get the stand. Never recommend vivek's. It's better to purchase some other better shop's.

I bought vinus 10ltr cap storage water heater on[protected] at trichy viveks pvt ltd, 2, fort station road premises.

Today is[protected]. 4 days elapsed due to pongal holidays. They said the service man will report after 3-4 days.

Pl treat this as important and send your service man immediately.

Pl confirm action taken and information me in my mob no.[protected].

Regds
Vasudevan...

Hi,

I have bought a samsung 55 inch uhd tv from viveks along with soundbar is attached, but we received soundbar a month later to the purchase of tv. That too first one was with no cables and a very old one and spoke to them, then received another one which was not in a good condition (Sound bar alone not working). Viveks did not accept to replace this one. So i contacted the samsung customer care, visited my place twice and replace board twice and found left side speaker is a faulty one. He also raised that it is a dna so no parts available so contact viveks for a replacement. From there on i have been following up received no support"

So now finally i need to post here in this forum for remedy before taking further serious action. Please take necessary steps and support me to get my problem solved with replacement.

Hi,
Have purchased lg washing machine on 25th december 2018 from viveks perungudi omr showroom. But its was damaged and white bitten by rate. Lg installation person came and saw that and which he found that it's been bitten by rat. I don't know how the quality of inspection done hy viveks team before delivering the product. Not at satisfied with the product. I want to them to replace the product without any delay else i need to take some other action.
Thanks
Amit
[protected]

Please note that i have purchased samsung a/c on april 2018 with 10% cash back offer but still i have not yet received cash back. Kindly look into this issue and take necessary step since cash back not received as they (Hdfc person at viveks) said. Pfa

Tu id[protected]

Ph - [protected]
[protected]

[protected]@gmail.com
[protected]@gmail.com

We purchased water heater in mogapair west on sunday (2.12.2018), committed with in 48 hrs they will do installations., till now not happen,, today first half getting over till now no call from them., doubt today they will do.,. Even after follow up with call centre and show room visit,, this practice going on.,.

Worst service and poor response which not seen till now in vivek., in past experience is good., now worst and worst.,

This is my last purchase with this show room.,.

Branch manager is big lier.,.

I have bought a whirlpool fridge in viveks nanganallur on nov 25 2018 within two days of working the toughened glass tray have broke without keeping any heavy materials in that the same have been initimated to viveks in person. They gave confirmation that the same will. Be solved within 2 days but still the same has no been solved. If the same is not solved i. M gng to file case in consumer court.

Product :whirlpool fridge
Serial no: inc[protected]

Regards
Vinayagam g
[protected]

Dear sir/madam,

We have purchase in vivek private limited (Gstin no: 33aaacv1186b1zt) mylapore branch invoice no - 031754, dated. 13-april-2018.

As on date we are not able to trace the data in gstr 2a,

Name: agmk associates

Gstin no: 33ahzpm7948r1zx

Taxable value : 20313

Cgst 14% : 2844

Sgst 14% : 2844

Kindly rectify and so that we can match in gstr 2a otherwise you have to pay tax amount and applicable interest as on date.
Please check and confirm on or before 5th dec 2018 on high priority.

We had purchased a product of amazon fire stick on last saturday (24th nov'18), where they had sell me by informing that it will work in low range of 512 kbps, but when we installed in our home its not working properly, so we decided to return the product and replaced with some other product which was higher or same rate, but they are not willing to do so, we also requested your employees to come and install the same for checking it with our own expenses but they are willing to do so,

And requested a gst invoice which was made with error but that too still in pending with your end.

Requesting you to consider the same and do needful for good solution,

Else we will make an move with consumer court for further proceeding

Hi,
I mr. Raja booked an voltas ac 1ton sac 123 vdzu 3s 2018 with customer id cus_[protected] and order no soj16_00816093in viveks showroom purasawalkam on[protected]. We have still not received the product. We went directly to viveks showroom regarding this on[protected], and they stated that they will deliver the product on[protected] but they failed to deliver and failed to provide a feedback for the delay. When we called the person (Saravanan) who took responsibility to deliver product on time, casually said it is getting delayed and we will be getting the product soon. I dont think viveks, pursawalkam branch has no effective service person to render service. We have waited for almost two complete weeks without any response from viveks. Please try to sort out this issue as earliest. Or else i will be forced to sue viveks for a compensation.

I am extremely sorry to write that lg customer care dept. Is not providing satisfactory services to its customers. One of the poorest service. I am now thinking of why i had gone for the purchase of a 360l lg refrigerator at vivek and co., mylapore branch paying at one stroke rs.42000/- for a brand new unit on friday 19/10/2018 around 06.30 p. M. One mr. Arumugham and karthik were attending to our purchase. After the bill amount was settled i had received the unit still unpacked lying at my house. Karthik failed to inform the lg people about the purchase since i believe this is the service to be provided by the lg engineer. On monday we took the initiative of informing the lg people about the purchase and they gave us the following number
Rnp[protected]. What is happening. Do you people think that the customers are fools to advance the money and be at the mercy of you people. Till now no one bothers to allow us to make use of the product at home and all the perishable items go to waste. The unit is still under package.. We will not open the package until your men comes and instals it.

I bought two hitachi window a/c, one ogeneral split a/c, washing machine and fridge from viveks in tnagar (Chennai) on oct 14 2018.
I had a horrible experience with the viveks team for deliver, installation, and un-installation of old equipment.

They delivered a/c without the stabilizer and sent installation people to go through with the install. Uninstalled window a/c units were not picked even after a week despite repeated calls to thangaprakash (Store manager) and suresh (Section in-charge). Most of the times they didn't even answer my calls.

One week after deliver of the items, my split a/c has still not been installed. Nobody seems to take ownership of this inefficiency in their operations. I will never go back to this store ever in my life. I urge other potential buyers to look out for other dealers who have better customer service and coordination.

Viveks sucks.. Very poor!