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Viveks India Complaints & Reviews

viveks.com
2.1
Updated: Oct 9, 2024
Complaints 311
Resolved
128
Unresolved
183
Good! Viveks India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Viveks India step up their efforts to fully resolve all complaints 👍
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Viveks India reviews & complaints page 6

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S
saranya094
from Tiruchirappalli, Tamil Nadu
May 7, 2019
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symphony touch - cooler : multiple complication with cooler

Address: Mettukuppam, Chennai, Tamil Nadu, 600097

Hi,
I have ordered cooler on 1st may 2019. It has been delivered on friday night (3rd may). We opened the pack on saturday. Please check the complications and complaints below.
1. We do not have manual/ guide book in the box.
2. After turning on the cooler, the room temperature gets increasing within a one hour. I really dont understand what is the reason behind it. Because, before using the cooler, the room temperature...
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V
venkatesan2680
May 7, 2019
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samsung refrigerator

Address: 600122

Dear viveks,
I have recently purchased a samsung refrigerator with you on 14th april at manapakkam show room.
We not happy about the product so we called and informed them in the show room we will change the product.
Your sales person mr. Naveen ([protected]) has convinced with good sales skill and he sold the product.
After the product delivered, after 3 days we informed the show room the product is not good and...
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A
Arun Sundar Rajan
from Mavelikara, Kerala
May 4, 2019
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worst behavior of service manager

Address: Plot 61, M.S.Dhoni street, S.P.Avenue, Poonamallee, 600056

My ac fan motor was taken on 22nd apr'189. After repeated complaints & follow up, the manager named arun rang me and spoke very irresponsible & not ready to tell about the reason behind delay. After requesting him he sent a person & charged double the cost. I denied to pay the amount. He simply removed all the motor and went away
Pls take action....
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B
bucks
from Chennai, Tamil Nadu
May 3, 2019
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after sales ac service delay

Address: no 15, 4th street, 2nd cross jeevan nagar, adambakkam, chennai, 600088

This is manikandan s/o b mohanan pillai we purchased hitachi ac from viveks nanganallur. We gave our ac for service 2 weeks before to them as it switched off after few seconds of starting the ac. Till now they are saying they haven't got parts for the repair and waiting for hitachi company to send the parts. They don't answer our calls and never give a proper reply for our questions....
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G
Gowthami05
from Karaikkudi, Tamil Nadu
May 3, 2019
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worst experience

Address: Anna nagar, Chennai, Tamil Nadu

We purchased ac from viveks, anna nagar. They promised free installation... Good service bla. Bla.. As usual. But ac has not been installed until now (4days). When called, there is no proper response from th store staff. They say "it's th technicians fault. We do not know". How can they say they do not know? Is it not the store's responsibility to follow up and make sure it is installed as promised by them?!"we totally understand if there...
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Regan Amburose
from Chennai, Tamil Nadu
May 2, 2019
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panasonic ac

Address: No.8b 3c tower park Avenue apartment kandigai. Chennai 600058, 600048

Hi support team,

I need ac service for poor cooling. I try customer service more than 6 time still no one come and not support vivek's customer service.

[protected] three time i call this number they take the complaint and no response in customer service. All call's recording in my side having.

[protected] two times call this number. I send bill no screenshot send in whatsapp. No response in customer...
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R
rlaila
from Delhi, Delhi
Apr 30, 2019
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voltas ac free service

Address: Chennai, Tamil Nadu, 600056

Viveks home service is worst one i have ever seen. I bought voltas ac from viveks by bajaj finserv so they said viveks home service will do service going forward. Water was dropping from indoor unit within 11 months of purchase date. When i logged ticket they alloted slot after 5 days that too on weekdays inspite of me requesting to schedule on weekend. They said its not possible so i accepted and thet alloted slot 5 pm on tuesday today -30th...
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V
Venugopal Azhagarsamy
from Delhi, Delhi
Apr 27, 2019
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haier ac delivery charges 400

Address: 625007

I'm venugopal purchased haier ac in viveks mela masi vidhi, madurai. My home is in mahalakshmi nagar. I purchased through bajaj finance, after purchasing they asked to pay delivery charges inr 400. I asked why should i pay you give me in hand i'll take care of the delivery, but they refused to give the product to me and keep on saying it would come through our logistics and i need to pay 400 for it. I think it's a kind of taking the installation...
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K
kalpana parthiban
from Mumbai, Maharashtra
Apr 26, 2019
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ac installation

Address: Chennai, Tamil Nadu, 600037

Poor servicing, i purchased ac on 22/04/2019, till date it was not installed. Lot of reasons are ascribed for not fixing ac unit. Very very poor response from mogappair vivekananda showroom. We are regular customer of viveks henceforth i shall ensure nothing is bought from viveks. Purchased haier ac from mogappair vivekananda showroom on 22/04/2019....
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R
ramkumargviveks
from Chennai, Tamil Nadu
Apr 22, 2019
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bosch washing machine

Address: T.Nagar, Chennai, Tamil Nadu

Sir,
I have purchase a washing machine from T.Nagar showroom on 19th. The sales person said it is a new machine manufactured in 2019, but I received a 1yr old stock. I had specifically said I need a new machine batch in 2019.This is not good and being a reputed company please value yr customers and don't give false promise. In spite of calling the sales team many times their is no response for the replacement.

[protected]@gmail.com...
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A
Asfiya Ahamed
from Delhi, Delhi
Apr 20, 2019
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product not delivered within time limit

Address: Viveka t nagar, Chennai, Tamil Nadu

We bought air-cooler yesterday from t nagar show room told that item will be delivered today by 1 o clock bt not yet delivered this is not good and being a reputed company please value yr customers we bought for aged patient due your negligence of not deliver the goods, which leads us unnecessary tension. Henceforth i will not recommend your shop in any condition. Very worst service....
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T
Thushara Abraham
from Chennai, Tamil Nadu
Apr 17, 2019
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ac installation and service

Address: Chennai, Tamil Nadu

I purchased and AC from viveks and they promised to install next day. They came in the night next day and finished only by midnight. From the next day, loud noise from outdoor unit. Called cust care, they gave excuses that technician not answering and asking me to adjust. Terrible customer care and service. They made a big hole and broke the window beading without informing also. Cust care scheduled a technician to come at 3 pm. I called...
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J
Jinendar Ranka
from Chennai, Tamil Nadu
Mar 12, 2019
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whirlpool washing machine/have been booked on 10.3.19 but it has been not yet delivered

Address: T.nagar usman road viveks, 600033

Kindly accept my complaint and process it soon.i have booked washing machine[whirlpool stainwash 6.5kg] at t.nagar branch on.10.3.19 by 6.30 p.m. But yet I haven't got the delivery.Even viveks staff aren't handling the situation properly.kindly make a note soon.customer support is too bad as of right now.When the time of sales you staff members forces and urges us to buy the product by anyway and when the time of delivery they are not standing...
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K
karthik cheppallan
from Alappuzha, Kerala
Mar 12, 2019
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hdfc cashback not yet received

Address: Villivakkam, Chennai, Tamil Nadu, 600049

I bot samsung ac on april 2018...

Sales person told i will get 10% cash after 3 month back but till now i dint receive any cash back...

After many complaint i went to viveks tnagar branch but no response

Kindly make an action.

Person who involved in this issue.. Plz find below

Thanga prakash [protected].. Viveks

Hdfc person santhanagopal
[protected]br...
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K
karthik cheppallan
from Alappuzha, Kerala
Mar 12, 2019
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samsung air conditioning service.

Address: Villivakkam, Chennai, Tamil Nadu, 600049

There is no proper response from customer care regarding samsung ac service... I am calling from saturday... Till no response.. After responding they are wantedly disconnecting my call

My call is regarding samsung ac service.. I bot on april 2018...

Noise is coming inside the ac for long days... This feels very risky

Make some arrangement

Regards
C. Karthik
[protected]...
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M
Meena Ramalingam
from Chennai, Tamil Nadu
Feb 25, 2019
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I didn't receive the new laptop charger yet

Address: No 1 D block kilpauk police quarters Chennai, Chennai, Tamil Nadu, 600010

I bought a new laptop from viveks store tnagar in 2018 november! I haven't got a charger for my laptop still! They compromise me for 45watt charger which is not required! The laptop says it needs it's 65 watt charger to be connected into it! It's been more than three months! When we try to contact the person who sold the laptop who is an employer in viveks store, he is not responding!

And last month i bought a new grinder...
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V
vaikunda moni a
from Chennai, Tamil Nadu
Feb 14, 2019
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no service from vendor to customer

Address: Chennai, Tamil Nadu, 9791028671

Dear sir

We have purchased the whirlpool washing machine from you. Suddenly it was not working and raised complaint. Service team came and repaired and charged 6500/- and confirmed that it will work for next 1 year without any issue as most of the parts changed. But within in a month again same and new issue. Again they repaired and asked to do the one run and confirm. We did one run and noticed that it is not working properly....
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E
Elaiya
from Chennai, Tamil Nadu
Feb 7, 2019
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red colour refrigerator stand

Address: Chennai, Tamil Nadu

I bought a whirlpool refrigerator and stand in vivek's north usman road branch on 24 jan 2019. My refrigerator color is red. So i bought red color stand. At the time of billing, i saw the stand was broken on bottom side. I asked the supervisor to replace a new one. But he told"we have a single piece and we don't have another one, we deliver within two days a new one at your home". After 4 days, i called customer care 4 times and branch supervisor...
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S
svasu17
from Lalgudi, Tamil Nadu
Jan 18, 2019
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installation of water heater getting delayed

Address: 620005

I bought vinus 10ltr cap storage water heater on[protected] at trichy viveks pvt ltd, 2, fort station road premises.

Today is[protected]. 4 days elapsed due to pongal holidays. They said the service man will report after 3-4 days.

Pl treat this as important and send your service man immediately.

Pl confirm action taken and information me in my mob no.[protected].

Regds
Vasudevan...
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R
Rajkumarwins
from Chennai, Tamil Nadu
Dec 30, 2018
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sound bar not working from the day of purchase

Address: Chennai, Tamil Nadu, 600073

Hi,

I have bought a samsung 55 inch uhd tv from viveks along with soundbar is attached, but we received soundbar a month later to the purchase of tv. That too first one was with no cables and a very old one and spoke to them, then received another one which was not in a good condition (Sound bar alone not working). Viveks did not accept to replace this one. So i contacted the samsung customer care, visited my place twice and...
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