Claimed

Viveks India Complaints & Reviews

2.1
Last updated Jun 27, 2023
Complaints 302
Resolved
123
Unresolved
179
Quick Links
Statistics
Share
Contacts

File a complaint to Viveks India

Having problems with Viveks India?

File a complaint and get it resolved by Viveks India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Viveks India
Customer Service Contacts

Viveks India Phone Numbers

Phone
+91 44 4213 1616
72
55

Viveks India Website

Viveks India Head Office Address

150, (New 68), 2nd Floor, Luz Church Road, Mylapore
Chennai
Chennai District
Tamil Nadu
India
600004

Viveks India reviews & complaints page 16

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Karthikeyan
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I Purchased an A/C from Vivek & Co on 21/04/2009. The company guy (Called Technician)had installed the A/C in my house . You can find the installation in the picture. After installation there was a power trip for few times, It took 30 mins to get the room cool. We were not aware that the A/C should be fixed 2 ft away from the wall. After 20 days the A/C noise level increased and disturbed the sleep, so reported to Vivek Service Centre & Show room, they came and checked after many calls and many complaints. Also visited the show room (T.Nagar, Chennai).They said that their senior engineer will visit the site and give the report. But after 10 to 12 days they visited and said that the A/C cant be fixed in my house due to unavailability of the space. And asked us not to use the A/C further.

I have purchased the A/C and the guys from Vivek & Co did the experimented in my money. Earlier Vivek & Co Supervisor said that they can only change the faulty spares(if it is faulty). After so many discussions they agreed to change the A/C but they won’t change the cabinet. This shows their cheating stuff.

I am afraid whether I got the New A/C or Faulty one.

I have spent 1000 Rs for installing the window A/C. And purchased the A/C for 23000 (1 ton) which is 1400Rs. extra When compared to other showrooms.

Everything has gone waste, the final result, I cant use my A/C .

* Service will be done by Vivek & Co ( No-one will pic the call if you call the service centre)
* Technicians from Vivek & Co will look into the issue if you compliant any fault ( You can see the pictures how they work and how they care about the customer.)

Now a days consumers were cheated like this for the money.
Aug 14, 2020
Complaint marked as Resolved 
At last Vivek & Co has agreed to replace the A/C. As it has been escalated to higher level, the reaction was too fast.
REGARDING DISH TV RENEVAL CHARGES ACTUALLY I PAID THE RENEVAL AT VADAPALANI BRANCH ON 05.09.2009 BUT SO FAR MY DISH TV IS NOT ACTIVATED SO CANNOT ABLE TO VIEW THE CHANNELS PLEASE DO THE NEED FUL AT YOUR END WITH IMMEDIATE EFFECT.
MY VC NO: [protected].
I billed for a LCD TV (samsung) on 24.09.09 & till 30.09.09 no technician has come for the installation. I have made umpteen number of calls and there is no proper response. I am totally dissatisfied with their service.
yes i purchased a sansui t.v. 21 inchs .within few days it went out damaged totally. Inspite of repeated complaint to vivek vadapalani branch and sansui customer care there is no truthful committment from both the people. we are totally disgraced and we are further proceeding to consumer court in short time. I never expected such an attitude from vivek and sansui service center.
Some people who committ are totally untruthful. I am going to claim damages from them, as i am an advocate from chennai.
Vivek and co is horrible, They dont do all that is required to ensure that the AC works.

I have bought 3 acs before form Ratna Fan House and their service / installation is professional. I made a mistake by buying from Vivek.
We purchased voltas 1.5ton ac on 4.5.2013 from annanagar viveks..my advice to friendz dnt buy any products from annanagar viveks.poor service and wrost feedback from viveks..they dnt know how to treat customer..compare to other company viveks is wrost..
Dear Mr. Siva,

We deeply regret for the inconvenience caused to you.

At Viveks we are serious about our customer satisfaction and work hard to get to the bottom of any customer complaint.

Could you please provide with your Bill No & contact number for us to be able to address your situation immediately and keep you posted on the progress of the complaint.

Regards,
Customer Care.
Dear Sir

I have purchased 1.5 inverter (Hitachi) A.C. from Tambaram chandra tower viveks on 14.04.2014. The product was delivered to me after so many requests. on 18.04.2014. The mechanic (one Mr.Tamim) came for installation on[protected] around 3.00 p.m. They have try to install the product till 9.00 pm and they unable to install the product and some noise is coming out of the machine. They finally left my house without any word. Then i approached to Tambaram vivek on[protected] and they have told me they will sort it out today[protected]. Mean time yesterday evening[protected] one person calling him self mechanic of vivek and informed that he will come to install the machine around 6.00 P.M., but every 15 minutes he informed that he will come in next 15 minutes and after 9.00 p.m. no call from him and he switched of the mobile. Apart from this today some one from viveks called my wife and informed that the product will be delivered to you today. We just confused that we are frequently complained about non installation but suddenly one call for delivery of new machine.

Our original request of installation is still not attended and we are very much irritated for this purchase from vivek, since no one is either the show room / customer care center or the mechanics are not informing correct position to us. This is highly irresponsible attitude of vivek towards customer and i am ashamed of purchased a product from vivek.
.

Rinitha Juli

contact number [protected] / [protected]
email [protected]@gmail.com
bill number [protected]
I have bought AC from T Nagar viveks on 18.6.2019 for 47, 700.it was delivered on the same day.i was assured by Mr. Lokesh([protected]) and Mr.Suresh([protected]) from AC division that it will be fixed by the technical person that day itself .But till date they didn't fix and its almost 3 days.Due to heavy summer only we bought AC but what is the use of we keeping it as a show case doll. I even spoke to Mr.Lokesh, Mr.Iyappan ([protected])and customer care. Perhaps, no response at all.I wish to bring this to higher offices notices about the very very poor customer care with viveks. .kindly help me out of it and do take necessary action on the people who are lethargic in the technical division. i have already send mail to your vice present . for further clarification contact [protected]
Helpful
2 other people found this review helpful
2 found this helpful
9 Comments
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    SKA Rahman
    from Madurai, Tamil Nadu
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
    Copy
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Viveks at Madras being the No. 1 dealer of all consumer products and appliances AS THEY CLAIM, I have been their customer for more than 15 years. NOW I FOUND THEY ARE USELESS AND EXPRESSED THEIR CONCERN THAT THEY DO NOT SERVICE FRIDGES AND THE CUSTOMERS HAVE TO GO THRU THE MANUFACTURERS, WHICH IS WHIRLPOOL.

    VIVEKS HAVE BECOME VERY UNRELIABLE AND INCOMPETENT BY SAYING SO; MY QUESTION TO THEM IS WHEN MANUFACTURER THEMSELF NOT ABLE TO SERVICE THE HIGH END MODELS OF FRIDGES LIKE FF450, WHY VIVEKS ARE SHOW CASING THEIR PRODUCTS ?



    This is the letter sent to the concernds as follows:

    May 14, 2009


    The Managing Director
    Whirlpool of India Ltd.,
    Gurgaon
    Haryana. Fax: [protected]


    Sir:

    We have purchased a refrigerator FF 450 from Vivek & Co in Chennai on 07/01/2005. We were provided by a free one year warranty. During this time the fridge failed two times and the time taken by your authorized agencies was more than two weeks to rectify, saying that they do not store the spare parts for high end models and it has to be arranged.

    Later on after one year we have entered into PMP Plan with Sairam Referigeration from 07/01/07 for five years. Again and again many problems and break downs happened in the past two years. Recently on 05/05/2009 the fridge did not work. We tried calling up the customer service numbers stuck in the fridge and also from the documentation we had received from Sairam Refrigeration but we could not reach any body. Finally we called up the supplier Vivek and found that Sairam does not exist and we have to call whirlpool Customer care.

    We called them and registered the complaint with your call center by case No: 17422 dated 10/05/2009. On 12th one Mr. Sundar from Maruthi came and inspected and he told us that the fridge has to be defrosted for at least 6 hours, then only he will be able to remove the cover inside the freezer and hence we had to switch off the fridge, even though it is not cooling. Evening on the same day he opened it and told us that some part is not functioning and it may take two to three days to get the parts.

    Today we called up your call center and found they could not get the spare and it may take some more days as it is expected from Hyderabad, quoting the reason that they do not keep spares for these high end models. If that being the case, why you market these products.

    I am of the opinion that your call center people are very irresponsible, right from the call takers till the supervisors. It is very pathetic to see Whirlpool of America is functioning in India like this. When I called your HQ[protected] and asked for the MD, the lady who picked up the phone talks very rough and trying to teach me to be polite and hung up the line as if we are under your mercy.

    I being a CEO of an American Software company lived for 23 years in the US, the business ties we had with Whirlpool, I thought I will enjoy the same quality of service in India, but it is pathetic. This has created a serious mental agony and torture dealing with irresponsible people of your call centre and your franchise.

    In these Circumstances, why I cannot take legal action in the Consumer Redressal forum for the problems I faced with your company, for having bought a product, which you could not support. I will also put up the matter in Internet, Media etc.

    Yours truly,



    SKA Rahman
    Aug 14, 2020
    Complaint marked as Resolved 
    I AGREE 500%
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit