Viveks at Madras being the No. 1 dealer of all consumer products and appliances AS THEY CLAIM, I have been their customer for more than 15 years. NOW I FOUND THEY ARE USELESS AND EXPRESSED THEIR CONCERN THAT THEY DO NOT SERVICE FRIDGES AND THE CUSTOMERS HAVE TO GO THRU THE MANUFACTURERS, WHICH IS
WHIRLPOOL.
VIVEKS HAVE BECOME VERY UNRELIABLE AND INCOMPETENT BY SAYING SO; MY QUESTION TO THEM IS WHEN MANUFACTURER THEMSELF NOT ABLE TO SERVICE THE HIGH END MODELS OF FRIDGES LIKE FF450, WHY
VIVEKS ARE SHOW CASING THEIR PRODUCTS ?
This is the letter sent to the concernds as follows:
May 14, 2009
The Managing Director
Whirlpool of India Ltd.,
Gurgaon
Haryana. Fax: [protected]
Sir:
We have purchased a refrigerator FF 450 from
Vivek & Co in Chennai on 07/01/2005. We were provided by a free one year warranty. During this time the fridge failed two times and the time taken by your authorized agencies was more than two weeks to rectify, saying that they do not store the spare parts for high end models and it has to be arranged.
Later on after one year we have entered into PMP Plan with Sairam Referigeration from 07/01/07 for five years. Again and again many problems and break downs happened in the past two years. Recently on 05/05/2009 the fridge did not work. We tried calling up the customer service numbers stuck in the fridge and also from the documentation we had received from Sairam Refrigeration but we could not reach any body. Finally we called up the supplier
Vivek and found that Sairam does not exist and we have to call
whirlpool Customer care.
We called them and registered the complaint with your call center by case No: 17422 dated 10/05/2009. On 12th one Mr. Sundar from Maruthi came and inspected and he told us that the fridge has to be defrosted for at least 6 hours, then only he will be able to remove the cover inside the freezer and hence we had to switch off the fridge, even though it is not cooling. Evening on the same day he opened it and told us that some part is not functioning and it may take two to three days to get the parts.
Today we called up your call center and found they could not get the spare and it may take some more days as it is expected from Hyderabad, quoting the reason that they do not keep spares for these high end models. If that being the case, why you market these products.
I am of the opinion that your call center people are very irresponsible, right from the call takers till the supervisors. It is very pathetic to see
Whirlpool of America is functioning in India like this. When I called your HQ[protected] and asked for the MD, the lady who picked up the phone talks very rough and trying to teach me to be polite and hung up the line as if we are under your mercy.
I being a CEO of an American Software company lived for 23 years in the US, the business ties we had with
Whirlpool, I thought I will enjoy the same quality of service in India, but it is pathetic. This has created a serious mental agony and torture dealing with irresponsible people of your call centre and your franchise.
In these Circumstances, why I cannot take legal action in the Consumer Redressal forum for the problems I faced with your company, for having bought a product, which you could not support. I will also put up the matter in Internet, Media etc.
Yours truly,
SKA Rahman
MY VC NO: [protected].
Some people who committ are totally untruthful. I am going to claim damages from them, as i am an advocate from chennai.
I have bought 3 acs before form Ratna Fan House and their service / installation is professional. I made a mistake by buying from Vivek.
We deeply regret for the inconvenience caused to you.
At Viveks we are serious about our customer satisfaction and work hard to get to the bottom of any customer complaint.
Could you please provide with your Bill No & contact number for us to be able to address your situation immediately and keep you posted on the progress of the complaint.
Regards,
Customer Care.
I have purchased 1.5 inverter (Hitachi) A.C. from Tambaram chandra tower viveks on 14.04.2014. The product was delivered to me after so many requests. on 18.04.2014. The mechanic (one Mr.Tamim) came for installation on[protected] around 3.00 p.m. They have try to install the product till 9.00 pm and they unable to install the product and some noise is coming out of the machine. They finally left my house without any word. Then i approached to Tambaram vivek on[protected] and they have told me they will sort it out today[protected]. Mean time yesterday evening[protected] one person calling him self mechanic of vivek and informed that he will come to install the machine around 6.00 P.M., but every 15 minutes he informed that he will come in next 15 minutes and after 9.00 p.m. no call from him and he switched of the mobile. Apart from this today some one from viveks called my wife and informed that the product will be delivered to you today. We just confused that we are frequently complained about non installation but suddenly one call for delivery of new machine.
Our original request of installation is still not attended and we are very much irritated for this purchase from vivek, since no one is either the show room / customer care center or the mechanics are not informing correct position to us. This is highly irresponsible attitude of vivek towards customer and i am ashamed of purchased a product from vivek.
.
Rinitha Juli
contact number [protected] / [protected]
email [protected]@gmail.com
bill number [protected]