Viveks India Complaints & Reviews

Don’s shop at Viveks, you will end up paying more sans service guarantee
We bought Samsung AC 1.5 T from Anna Nagar Viveks showroom in May 2009 thinking that after sales service would be excellent in Viveks. People who came to install the Window AC were not trained as was evident when they drove all screws using hammer and did the work unprofessionally. They promised to come and check the AC one in three months, which they never do. When we shifted to another nearby house in April 2011, we realised that they fixed the AC horizontally, making the water stagnant inside the AC and corroded the inner parts. When we bought the AC the sales person told us single booster premier stabilizer would be more than sufficient to withstand the power fluctuation. Last month, our compressor conked off and Samsung came and replaced it and charged us Rs 2000 for gas filling. The engineer told us we should have used double booster to tackle power fluctuation instead of single one, and that is the reason why the compressor gone faulty. Had Viveks sales person advised us correctly, we would have saved this money and also would have paid less for double booster stabilizer which cost less then. Yesterday ( May 10, 2011), when I visited the Viveks’ showroom in Anna Nagar Viveks, the gentlemen in the reception asked me to bring the single booster Premier stabilizer and promised to exchange it with the new double booster Premier stabilizer and informed me that the balance money only I should pay[protected]. He did not even ask when the purchase was made. When I went back to viveks Anna Nagar immediately taking the stabilizer, then they were saying that it's two years old, they cannot exchange it. It was horrible. I came all the way from home just because Viveks’ staff promised to change it. I did not have any option but to opt for the new double booster AC stabilizer, which they said would cost Rs 4300. I agreed to pay and asked for the new stabilizer. Then came the reply that they did not have stock and I should come back next day to collect it. I lost my cool and immediately left the Viveks’ showroom with the old stabilizer. I went to nearby the NEXT showroom in Anna Nagar from where we bought Samsung automatic washing machine and Samsung double door fridge last year after realising that prices in viveks are little higher. Even all LCD and LED TVs cost higher compared to other showrooms.I got Syscom double booster 4KVA for Just Rs 3600. I also managed to sell my old stabilzer for Rs 500. Thank god I did not buy stabilizer in Viveks. Had they got the stock yesterday, I would have bought the stabilizer for Rs 4300! I am happy that I saved more than 1200/ and also got a lesson that I should never shop at Viveks.

I purchased a mixie in november as they told that they have diwali offer plan for preethi mixie. the offer was Free Big TV dish connection. So i changed my mind and purchased that mixie. Till now i didn't get any response from the Viveks and from the Big TV operators. Its been 6 months since i purchased..,
Its ridiculous customer service by both organisation..,

This is Devasahayam contact number ([protected]). We purchased a air-conditioner from vivek adyar1 by bajaj finance on Nov4th 2010. For past two months the product not working we have complained viveks service centre and called them also personally still we didnt get any recovery for our problem.poor service we have ever seen in the showrooms we have seen till now.we kindly request to neccessary action immediately otherwise take away your product by refunding my full cash back.otherwise we have to go for legal services which will be affecting your brand name

I have purchased a LG washing machine from Viveks Indiranagar on 5.11.10. A gift coupon for Big TV Network connection was issued on purchase of the said equipment.

Unfortunately, I am struggling since one month to get the Big TV connection. I am not getting any proper response neither from Viveks nor from Reliance Big TV.

I brought an LG colour TV from VIVEKS, T.Nagar branch.i paid money and they told its door delivery.

they delivered the TV next day, the packed box is an damaged,no books related to TV operation and service warranty report.

i called twice the sales people they didnt respond properly and booked service complaint to LG.

So people who buying any appliance from any branches of VIVEKS, chennai please get confirmation about your delivering product, they may cheat by send the displayed one with damaged box what i got.

Happy buying........

Bye
Arjun.

I recently faced a problem with Viveks Store, Chennai. I have ordered for LG Split AC 3star on 31st March'10 and product delivered only on April 4th 2010 in my home. Also they said the installation will be done on 5th April, where i have taken leave and waited for the technician, he never turned-up that day.

I took leave on 6th April 2010 and after lot of follow-ups the technician came late evening (after 6.30 p.m) and finished his installation of Split AC by 10 p.m. The AC didn't work and he said we have got only economy stabilizer and we need to buy Double Booster to feel the AC.

Then there is no follow-ups from the technician or from Viveks whether the product is working fine. Yesterday (8th April) i have installed Double Booster on my own and then the AC didn't work because the Installation from VIVEKS team was not properly done and the compressor didn't work. Even we followed many times they didn't attend the fault immediately.

* To install a AC, why there is lot of confusion and Delay?
* There is no Team Co-ordination between them.
* Every time if we have to convey anything to the technician we have to undergo a customer care number where we have to wait for so long time in 'Q'.
* Since the Customer Care people is also not the direct employee of VIVEKS they don't know what to answer for our fault and it takes time to reach the message to proper person.
* Buying AC is no more Luxury now, it is coz of summer and my 6 months kid suffering from Sun's heat.

* I personally feel that there is no Customer Care where i have taken 2 days of leave and they don't feel the urgency and importance of retaining the customer.
* If we have delayed in paying for the product would they have encouraged us? but i have got the product very late and still the installation is not complete after 9 days billing.
* Only when people bill they are behind us and once after billing we are behind them.

The greatest comedy was from VIVEKS;
They had sent a message that i will get a technician named Ezhilarasan on 6th Morning 9.30 am, but no one turned up.

Then i got consecutive messages that he will come at 2 p.m and by 4 p.m i am getting a message that he will come by 2 p.m. How can it be possible when i get a message by 4 p.m that a person will come at 2 p.m (2 hrs before) where no one turned up by that time.

But i only got Karuppian as a Technician late evening, but not Ezhilarasan. Why there is so many Wrong Info sent to the your customers?

Is it the way should a customer been treated? I FEEL THERE IS NO CUSTOMER CARE IN VIVEKS STORE, CHENNAI.

Hi

This is sivakumar

I hvae entered in to AMC with you for my Samsung 1.5T AC unit.

AMC inv.no.111/ac/ch/000660 dtd 11/2/2010.

Before entering in to AMC the AC unit was working normal.Your people suggested to go for fixing up of the Outdoor unit in Angle instead of Keeping it Laft. As per their suggestion i accepted and paid Rs. 750/- extra for fixing up.we were out of station for 10days after this.

After that the cooling effect is very low. regarding this i booked a complaint in your customer care, ref.no283889 dtd15/3/2010.

But there is no resposnse up to this time, i called 4 times to your customer care, and booked in net , i tried to (chitra kala) customer associate she never picked the phone. then i tried to level 2 Mr. Arul -Manager marketting his number always engaged.

As a customer i am helpless. pl depute your person atlease at this time once, after that i will never turn back to viveks even fof AMC service


pl HELP HELP


TS SIVAKUMAR
[protected]
23783146

I bought a LCD TV Sansui costing roughly 20000/- and it has been delivered today. This has been properly installed by Mr.Ashok Kumar of Sansui whose service was very good. I gave a tip of 50/- on my own to the person who delivered it from Saidapet depot to my residence at Besant Nagar, but one Mr.Vijay Kumar of Mylapore branch spoke to me over telephone and insisted on a delivery charge of 150/- for which there is no receipt. When I wanted an explanation, he repeatedly said that ( no doubt very politely) that it is company's policy and I have to pay the amount. I would like to know your company's policy on delivering such costly electronic goods. If the policy is to deliver free of cost, please arrange to send me a cheque for 150.00.


This is not a complaint against Mr.Vijay Kumar.

Hi

I have a job number pending with you, it is, 239007, it was booked on Friday, the 17th and customer care said it would be fixed in 48 hrs and I can expect the technician on Sunday. I don't understand what he meant by 48 hrs, it is Wednesday and nobody has turned up or bothered to call from the customer care. Is this what you call as "Customer Care"? What does this mean in your language? Infact I am paying for all the services and why the hell some don't work? Why should such people be given a job when there are thousands, professional people jobless on the streets?
Are there any supervisors or managers who control such people? or the service centre is in the hands of such ? or even the managers / supervisors are like these unprofessional ?

I spoke to Ranjith Kumar, Kanakaraj, Mercy and they all said the technician will be arriving before 8pm on 7/22 and this has not happened. Now, how many more days do I have to wait for a service? Don't you beg for customers to sell a product? and when it comes to service are you such an unprofessional? I spoke to Irfan finally and he just disconnected the call, when he knew the technician won't be attending this call. Do you have any valid reason for this behaviour? Are the customer centre guys not trained to handle a customer?

I got the numbers of the supervisor, Velmurugan,[protected], I hope he is the supervisor and this being his number. He just said the technician will be attending today after which his mobile was switched off!

I got the service manager's number, [protected], the number of Jimmy George. I guess he is the manager with this number, he never bothered to pick up. If the managers and supervisors are this way what more can we quote on the people down the line.

The service Vivek's offer has degraded to such an extent it stinks which has never happened in the previous years. They don't understand the mud under their feet has began to erode!

Are there any professionals left in Vivek who can respond to this?

I Purchased an A/C from Vivek & Co on 21/04/2009. The company guy (Called Technician)had installed the A/C in my house . You can find the installation in the picture. After installation there was a power trip for few times, It took 30 mins to get the room cool. We were not aware that the A/C should be fixed 2 ft away from the wall. After 20 days the A/C noise level increased and disturbed the sleep, so reported to Vivek Service Centre & Show room, they came and checked after many calls and many complaints. Also visited the show room (T.Nagar, Chennai).They said that their senior engineer will visit the site and give the report. But after 10 to 12 days they visited and said that the A/C cant be fixed in my house due to unavailability of the space. And asked us not to use the A/C further.

I have purchased the A/C and the guys from Vivek & Co did the experimented in my money. Earlier Vivek & Co Supervisor said that they can only change the faulty spares(if it is faulty). After so many discussions they agreed to change the A/C but they won’t change the cabinet. This shows their cheating stuff.

I am afraid whether I got the New A/C or Faulty one.

I have spent 1000 Rs for installing the window A/C. And purchased the A/C for 23000 (1 ton) which is 1400Rs. extra When compared to other showrooms.

Everything has gone waste, the final result, I cant use my A/C .

* Service will be done by Vivek & Co ( No-one will pic the call if you call the service centre)
* Technicians from Vivek & Co will look into the issue if you compliant any fault ( You can see the pictures how they work and how they care about the customer.)

Now a days consumers were cheated like this for the money.

Viveks at Madras being the No. 1 dealer of all consumer products and appliances AS THEY CLAIM, I have been their customer for more than 15 years. NOW I FOUND THEY ARE USELESS AND EXPRESSED THEIR CONCERN THAT THEY DO NOT SERVICE FRIDGES AND THE CUSTOMERS HAVE TO GO THRU THE MANUFACTURERS, WHICH IS WHIRLPOOL.

VIVEKS HAVE BECOME VERY UNRELIABLE AND INCOMPETENT BY SAYING SO; MY QUESTION TO THEM IS WHEN MANUFACTURER THEMSELF NOT ABLE TO SERVICE THE HIGH END MODELS OF FRIDGES LIKE FF450, WHY VIVEKS ARE SHOW CASING THEIR PRODUCTS ?



This is the letter sent to the concernds as follows:

May 14, 2009


The Managing Director
Whirlpool of India Ltd.,
Gurgaon
Haryana. Fax: [protected]


Sir:

We have purchased a refrigerator FF 450 from Vivek & Co in Chennai on 07/01/2005. We were provided by a free one year warranty. During this time the fridge failed two times and the time taken by your authorized agencies was more than two weeks to rectify, saying that they do not store the spare parts for high end models and it has to be arranged.

Later on after one year we have entered into PMP Plan with Sairam Referigeration from 07/01/07 for five years. Again and again many problems and break downs happened in the past two years. Recently on 05/05/2009 the fridge did not work. We tried calling up the customer service numbers stuck in the fridge and also from the documentation we had received from Sairam Refrigeration but we could not reach any body. Finally we called up the supplier Vivek and found that Sairam does not exist and we have to call whirlpool Customer care.

We called them and registered the complaint with your call center by case No: 17422 dated 10/05/2009. On 12th one Mr. Sundar from Maruthi came and inspected and he told us that the fridge has to be defrosted for at least 6 hours, then only he will be able to remove the cover inside the freezer and hence we had to switch off the fridge, even though it is not cooling. Evening on the same day he opened it and told us that some part is not functioning and it may take two to three days to get the parts.

Today we called up your call center and found they could not get the spare and it may take some more days as it is expected from Hyderabad, quoting the reason that they do not keep spares for these high end models. If that being the case, why you market these products.

I am of the opinion that your call center people are very irresponsible, right from the call takers till the supervisors. It is very pathetic to see Whirlpool of America is functioning in India like this. When I called your HQ[protected] and asked for the MD, the lady who picked up the phone talks very rough and trying to teach me to be polite and hung up the line as if we are under your mercy.

I being a CEO of an American Software company lived for 23 years in the US, the business ties we had with Whirlpool, I thought I will enjoy the same quality of service in India, but it is pathetic. This has created a serious mental agony and torture dealing with irresponsible people of your call centre and your franchise.

In these Circumstances, why I cannot take legal action in the Consumer Redressal forum for the problems I faced with your company, for having bought a product, which you could not support. I will also put up the matter in Internet, Media etc.

Yours truly,



SKA Rahman