Viveks India Complaints & Reviews

I purchased this tv on 9th august 2017 at your adyar show room.

After initial few days, the tv had audio problem - the sound will keep going off and on and we have to switch off and on the tv every time and try again.

I called up your service centre, who came and checked and told us that the tv has "mother board problem" and need replacement. The service engineer told us that it will take 10days for the spares...

Worst costumer experience defective product sold.
We purchased aqua-guard water purifier on 25th september2017. Bill no -05483 worth of 14000rupees, we clearly told that the salesperson we going to take this product to bangalore it’s possible to send the installeator to bangalore he said yes. So brought the product from viveks showroom near salem, new bus stand. As we are from salem that’s why we purchased it there. We took the...

Hi,

I am writing this complaint with frustration on the viveks home serve service. I bought a daikin split ac. It comes with free services. I have been awaiting for my ac service for the last one and half month and nothing has been done so far. It has been rescheduling for the last one month but not being done. Though i am mentioning the timings when i will be available, technicians are not ready to come for the service on...

We have purchased 0w800c via bill no [protected] on 5th oct 2015 (Bill amount rs. 96200) from tnagar branch. We were informed we will get 3d glasses 2 numbers and a camera free but free items not in stock. They asked us to collect the free items one month later. After they said due to flood everything ceased and asked to collect after a month.... Finally they said camera not available but will give sound speakers instead and given speakers...

I bought whirlpool fridge from viveks - tnagar.
They promised to deliver and have whirlpool agent to install the fridge.

The sales agent name is udaya (Udayakumar)
He also told me that the person coming to install will also provide the stand for fridge @1500
A person came home, claimed to come from whirlpool authorized agent - unpacked, plugged in and provided the stand as well and collected the cash....

My name is Sudhir. Am based in Chennai. We bought Daikin AC 1.5 Ton from Viveks, and we got this product based on the customer service assured from Viveks. We are not happy with the product as there is more noise and also some times we get a smell from the AC as we get when a wire is burnt. When we complain about it, nobody is turning up for service and also the customer executives response is ridiculous. Even after I said that I would take...

Dear sir/madam
I am writing this letter with great disappointment on the service provided by your customer service department on the complaints raised with respect to ac.
I purchased diakin airconditioner on 05th may from viveks - tambaram, but there was no cooling after using for just 25 days.
I raised the service request with viveks, however i got the response that my name was not listed in the data base and since...

ர.ரங்கநாதன் என்ற நான் Vivkeks Tambaram கடையில் கடந்த 18.6.2017 அன்று இரவு சுமார் 7.30 மணி அளவில் எங்களுக்கு பிடித்தமான தொலைக்காட்சியை வாங்க விருப்பப்பட்டு குடும்பத்துடன் உங்கள் கடைக்கு...

Hi Sir/Madam,

I have requested for my AC service on 29th April. But no body came for the service. Again I have made another request for the same service for 20th May.
Technician came and within 5 mins he told there is an issue with GAS leak.
He suggested to take the AC unit to the service center. Now today (22nd May), i have called 3 times for the same and customer service people are telling they will come on...

I had Booker an appointment for Ac service on 18 may 2017 but the technician did not arrive or called on that day no update from home serve I had to call them next day mrng Several times to get an technician after struggle he came at 12:15 pm
And said ac fine jus cleaned the filter and charged ₹600. The home serve customer care executive said they will check and do all the test including gas leakage The person who came didn't do...

Hi,

I have purchased and Samsung AC they given V-gaurd stabilizer with that but that stabilizer not working properly. Because of that stabilizer i am not able to use my Air-Conditioner.

During the purchase they told Stabilizer is complementary but i don"t know that it was an duplicate stabilizer.

Need immediate help to change my stabilizer...

Regards,
R.Prem kumar
+91-[protected]...

I bought an Voltas split AC in Selaiyur Viveks 09th Apr 2016. As per the policy they have to do 2 free service every six months within the warranty period which is only one year. The second service they have scheduled on 21 April 2017 exactly after 2 weeks of the warranty period. It got postponed again from their side and finally the technician visited on 3rd May and he claimed that theres a gas leakage and would charge Rs.3500 as it is out...

I have purchased a tv and stabilizer by order number :
Order numer soj16_00319337 from viveks expo conducted in the first week of the month of april.

1. I have not received the stabilizer yet after multiple complaints
2. No one has turned upto to install the tv
3. This tv has setupbox as inbuilt add on, for which airtel dtv setup was provided as offer. No one has turned yet for this also.
br...

Am very upset and frustrated with viveks just because i don't see any progress on product installation procedure.

I bought carrier ac on 21th april), and product was delivered on 22 rd, but nobody has come yet to install it,
I called customer care more than 10 times in last 4 days but they did not act on my complaint, they always say that they wouldarrange for installation from carrier compnay but none of them turned...

Hi,

I have taken AMC for my Voltas Inverter AC from Homeserve - Viveks

Raised a request on 15th April 2017 and till date no one had visited or called. I am fed up calling to the customer care team. When contacted the Customer care manager she had assured me to send the technician. But as usual no one had called or visited.

If you guys cant provide service why do you take AMC??...

I am very upset and frustrated with viveks just because i don't see any progress on product installation procedure.

I bought daikin AC on 16th April (Order number:S0J16_[protected], and product was delivered on 18th, but nobody has come yet to install it,
I called customer care more than 10 times in last 10 days but they did not act on my complaint, they always say that they would call me in hour time but never.
i...

I bought water purifier pureit marvella ro uv genereator on 8/4/17. From the company they delivered at proper time and installed. After instalment of the water purifier the machine didn't worked properly. I called the showroom they didn't respond. 14 days since we are complained till they do not come and serviced. Please provide some serivce to me. I attached my bill and product details in photo

Address:
Customer name...

Dear team, i have purchased tv, washing machine and referigerator on 14th april 2017. Along with my tv, i had received as dvd player as a compliment and the same mentioned in the bill. I had received three products except the compliment which was assured... I had make a complaint with the customer care, but still no progress so far.. Please update and send me the same at the earliest possible time.. I had done the purchase at chennai porur...

Dear Directors/ Managers,

I bring this to your kind notice that i faced some issues with the voltas Ac and contacted Viveks HomeServe.

When the customer care attended my first call, i was told as this product was in warranty period, i would not be charged except for gas filling. I agreed.

One technician came home and checked, he said compressor issue and went back without tacking the unit. He...

I haven't received the fridge that was booked on 3/4/17, all the times when i call they are not properly responding i don't know what to do i am about to file a complaint with my bill copy produced by the viveks they are useless making people fools, they have been rotating my money for almost 20 days today it is 18/4/17.these guys themselves without having proper stock how are they taking orders that they can't deliver properly in the said...