Viveks India Complaints & Reviews

Dear Directors/ Managers,

I bring this to your kind notice that i faced some issues with the voltas Ac and contacted Viveks HomeServe.

When the customer care attended my first call, i was told as this product was in warranty period, i would not be charged except for gas filling. I agreed.

One technician came home and checked, he said compressor issue and went back without tacking the unit. He said another person would come to pick.

After a few days two persons came from HomeServe, checked it and said the issue was with compressor and took the unit.

I received some sms from the company as the spare part was raised and awaiting for it.

After few days some one called me and told as there were problems with contenser too!??

The horrible thing is they forced me to agree to pay for the repair and replacement even though its in warranty period.

I reached again with HomeServe guys regularly in recent days. They ( Rajkumari, Priya, and Punita) attended and their altimate answers were "tech will call back" and finish the calls even though i brought it as this was repeatedly the same reply.

Recently your tech called me and confirmed me that he was repairing my uniy and would be ready in one day (17th april 2017). Today[protected] i called again for the status. To the utter most shocking, i was told as no tech had informed me like that¿¿!

I have the recorded conversation had with the tech and customer care. I have attached in the mail.

Finally, i want to know that WHEN CAN YOU SOLVE MY PROBLEM?????

Please send me the higher level of escalation matrix to talk to or mail them.

regards,
Anantharaaj
[protected]

I haven't received the fridge that was booked on 3/4/17, all the times when i call they are not properly responding i don't know what to do i am about to file a complaint with my bill copy produced by the viveks they are useless making people fools, they have been rotating my money for almost 20 days today it is 18/4/17.these guys themselves without having proper stock how are they taking orders that they can't deliver properly in the said time u guys have to give me proper resolution to the problem faced by me pls do the needful..

We booked a washine machine 10 days back in the warehouse sale but we are yet to get the machine delivered. The person named Kabali, who we contacted was very rude in his words and we have been forced to decide not to opt for Viveks products anymore. When the product cannot be delivered on time, why we have been told time limit. Is Viveks trying to cheat the customers. If we take the produce and dont pay for a week, will Viveks keep quite. Such a rude service from viveks. We have started hating viveks. You are ZERO in customer service. I want my product or money to get returned. Otherwize, Vivkes TIN number will be cancelled.
Irony is, the demo people have called us thrice for enquiring demo. Seems Viveks does not care about their customer. Its a whole crap

Item Details

Parthasarathy
LG TOP Load Washing Machine
Amount : 17300

Hi i have ordered for fridge goorej 331 liters from warehouse sale. At the time of sale ppl from your side told me they will deliver the product within 4 - 5 working days. But till this date i have not received and if i call customer care ppl saying me your product will delivered soon and asking for time. So how long i can wait. No were such shop do like this really so embarrassed with viveks feeling very bad that y i have purchased from viveks. Kindly help me in this regard and say me the final delivery date.
Details below,
Order no : soj16_00297304 in the name of s. Rukumani
Mob no : [protected]

Modelno : gorej frost free fridge - 331 litres eon 331 p4 silver mea - silver meadow

Raised a complaint for Washing machine service. Almost 3 weeks, since not fixed.

Getting a call and informed it will be fixed but keeps on postponing .

This is not the first time, already had faced the same kind of issue and after several phone calls/escaltions it got sorted out.

Now the same thing happening for washing machine as well.

Service is not good and no timely feedbacck

Dear sir/madam
I have came to your Poonamallee showroom on 07/03/2017 to buy led tv 40inchs in instalment I have waited more than 6hours for approval and finally they appeared an told me make a initial amount an I made it through by debit card an got tv delivered to my home. On 08/03/2017 they came to my home an told to my wife that your approval for the tv has been cancelled an taking back our tv and my wife asked about repayment and documents they said evening come to showroom an collect. And evening i went to showroom an asked my repayment an document, they said we will give it by cheque so come an collect it after a week an I went. And after a week I got only cheque and i asked about my document, they told that is with banker an they are not hear an come an collect it tomorrow but now the date is 27/03/2017 still now i dint get my documents back, so pls kindly help me to get my documents soon

1. Daikin ac purchased bill in the name of harsith kumar 20/10/16 - [protected], have not installed properly entire gas was leaked, from january we have complained and they have taken unit for service on job no 962690 dated 14-2-17.
Till date they have not responding on the customer care and you are requested to give reply with a detailed letter so that we can go for consumer court.

2. On the same day 14-2-17 job no 962513, they have taken samsung ac also, kindly give the updated reply. It has been the worst service and updating system.

Kindly give the earliest reply so that i can take neccessary legal action.

Regards
T. Ashok raj
[protected]

Dear i purchased a double door fridge from Vivek chennai. the fridge fan was making some noise i made a repair request on 5-3-3027 and their rep came and removed the fan and told us it will take three days time and the cost involved also Rs 1000/= which i agreed. after 3 days i called to know the status of the work and they told me they ordered parts and on 13th with out fail they would fix the fan. When i contacted their reply was they yet to procure parts and since it is getting delayed they will fix the old fan and asked me to find out other repairers

What kind of service they are providing. It is not a shame on the part of vivek& company to say like that. Then how they expect me to buy any items from their showroom in future.The management should take a corrective action immediately to avoid loosing the customer like me and reducing the business volume

With ref to complain 962924.. Panasonic A.c. PCB board repair.. Fed up with you people.. almost a month .. dismantled and assembled for 4 times.. not working still.. have u got engineers with brain in your team?? If you have one, ask him to check it now.. my new complaint no is 966538.
Can u ask the engineer who repaired and checked it for 4 times and claimed each time that it was working to call me and speak in detail whether the major problem was with that electronic board or with his engineering skills???

With reference to my complain t number 963340 . I have complained that my AC gas ran out due to leakage problem which was caused during installation time ..It's been more than two months but no action has been taken .It's still in its warranty period only .I'm ready to go even with paid service but service center is not even facilitating with that service ..What kind of service you people running??? Try to solve this issue as soon as possible.

My friend cum Brother Sabapathy - Saidapet has brought LG LED TV from VIVEKS - North Usman Road on 13.11.2016 vide their invoice no : SOJ[protected] for Rs.32300.
This TV got issue 3 times before end of January 2017 - i.e before 3 months from the date of purchase. LG has repaired it repeatedly and finally on 29.01.17 they inspected and confirmed that LED PANEL (picture tube) is defective and needs to be replaced.
We clearly understood that it is an sub standard product manufactured by LG INDIA. LG India is not understanding the customer's pain instead arguing to avoid replacement of TV which is totally not acceptable. If they cant replace the TV, let them give it in writing stating their products for failure free. So that all LG customers can be aware of their quality level and raise the concern if situation arises. VIVEKS is not showing much interest in resolving this issue even after it was escalated to their product head

Dear Sir,
Yesterday I purchased one 10 Ltr Water Purifer (Pure it - Hindustan Levers) for Rs. 17000/- from Vivek and Company Nanganallur, Chennai 600 061 vide Bill No. SOJI6_00249441 dt .7.2.17 time 01.17 pm.
The sales person name is Mr.Arul Das and his mobile No.[protected] . After giving a beautiful demo he convinced us to purchase the water purifier and finally told us that there is no stock of that model and he has to get it from vadapalani branch godown and deliver at our residence for which dellivery charge of Rs. 300/- has to be paid extra. I told him that it is their internal issue of stock unavailable at their Nanganallur shop and to be brought from Vadapalani for which we are not liable to pay dellivery charges. However finally i agreed and to my surprise he brought the machine in his own byke and took Rs.300/- delivery charges in cash without giving any receipt.

Today, for installation one person named Mr.Vijay Mob No. [protected] came for installation of water purifer at 6 p.m and while installing he noticed major problem of circuit board not working properly and all lights were blinking in Red. He told that that machine has been by mistake not fitted with fuse and hence all lights are blinking in RED. Hence he discontinued the installation and left the machine and spoke to Mr Arul and informed him that the product is defective and could not be installed.

I also spoke to Mr.Arul the sales person to immediately replace the defective water purifer delivered by him and he has not assured me for replacement but told that he will speak to his management and revert.

I regret for having purchased a defective product from Vivek and company and Mr.Arul sales person not taking responsibility for replacing the defective product delivered to me. I hereby request Vivek and company management to immediately intervene and arrange to replace the defective machine with a new machine and also arrange for installation of the same

With regards
V Kumaresan
Mob [protected]

I brought 2 split samsung AC from viveks. and got AMC for the next year. everything was good for one year. the next year i had a complaint for 1 of the AC for no cooling effect, so they send some engineers and took the outdoor and indoor unit to mylapore work shop and rectified in 10 days. they reinstalled and with in 2 days i faced the same problem so again they took outdoor and indoor unit to their work shop and fixed it after 10 days. Now almost after 6 months i faced the same problem. they came and took both outdoor and indoor unit, after i week they called me and told we need to spend 10, 000/- as they found that the coil is damaged.when i asked the reason they are telling we cannot explain everything to all customer, very rude behavior. there is no proof with them that actually the coil is spoiled. i know they are selling it to other shops/customers outside their company. Even they told me for the other AC that the GAS has been leaked but i told them not to touch it and i request an local AC specialist to verify and he told everything is fine. no issues...Now it is very clear that they are trying to loot the customer as much as they can... Now i want to complain to police and want to file a case in consumer court. kindly someone assist.

Job order no - 946817

Since our ac is not working we registered a complaint with viveks.

Mr. Inayathullas -6464 has come 0n 20 oct 2016 and taken our ac (Outdoor and indoor unit) to address the breakdown issue. Viveks committed that with in 2 weeks they will address the problem and install it.

Almost 2 months over. Weekly twice we are following up with viveks customer care. The reply from customer care is spare is not available.

Viveks is dealer of og ac. Why it is not possible to get the spare parts in time.

Kindly analyse the situation with your technician and update us exactly the spare parts availability and rectification of our ac.

If viveks is not able to get the spare parts and do the rectification of the ac, kindly send back our ac (Indoor and outdoor unit) without any damage.

Regards

Hi all
I have brought TV last month date 23rd 2016 Nov,
After a week they came installed the TV and its worked fine for 1 day after installation gets over, suddenly got cracked in display planel and i have complaint about this issue,
Sony service person ( Dont knew he had well knowledge or not ) came and checked, he said physical damage, really god how come its physical damage i dont knew because i have brought week a ago, i am sure viveks sell damaged TV and if i ask they replied this not our problem,
Can anyone explain how could sec day of installation TV gets cracked .
Take it as serious issue and need to replace it.

Hi my voltas ac is not working when i called them and they verified and told that my compress has gone.They have taken my outdoor unit on aug 18th 2016 and till now it is not fixed it is almost more than 2 months and when i call the customer care they told me that voltas compress needs to be replaced with toshiba compresssor and after that they told me the compressor not available in local and they update me almost after 1 month and they told me the ordered compressor has been replaced with some other compressor and they update me that the specific compress not available in local, i do not know what they are doing for almost for 1 month and they told me they have outside chennai and after 1 month (2nd month) only they are telling that they have received the compressor even after receving the compressor they are not ready to return and they are telling it will take another 1week as monitoring is going on they keep on telling the same thing again and again but they are not able to resolved the pblm.It is very difficult to be without as the climate is very hot.

Very very irresponsbile Call center and not able to understand the difficulty of customer

We have booked and paid for for lg 49 inches tv on 22nd oct and they confirmed that will deliver the same on 26th oct.. today is 29th oct but we didn't get it yet.. see we have booked this tv for diwali but we didn't get it.. i have bought many things from different viveks show room and other show rooms too.. but this is the very very worst response i got which is from adyar branch. i called the customer service too but they can't even deliver the product on time.
Very worst service ever!

Vivek ltd,
Corporate office
150, (68) 2nd floor,
Luz church road,
Mylapore,
Chennai – 600 004

Show room
Vivek private limited
Vc-mylapore
133 royapettah high road
Mylapore
Chennai - 600 004

This is in regarding a washing machine which i had purchased on 11th september 2016 at above said show room,
Bill details order no: soj16_00088950
Whirpool semi automatic 6.5 ace sup plus,
Amount 11775/- discount 875/- payable amount after discount 10900/-
Delivery charges 200/- total amount paid at counter number as mentioned in bill 112-t1, at 03:22 pm,

1. When ordering the machine sales executive said it will take two days for delivery which i accepted and called up your call center third day on 14/09/2016 to check the status of the product, they informed me stating that they will make show room people to get in touch with me, i received a call from show room saying the delivery of the product is possible only by 15/09/2016 as when i asked the reason behind the delay, they gave a pathetic answer saying the delivery person tried calling up my mobile number and it was not reachable so he has gone for some other delivery and i replied saying i have given alternate number, the executive said it was also not reachable, i quickly replied saying i had given landline number and i don’t think landline number never be unreachable at any cost, finally i had told the executive if i don’t receive the product by 14th evening i will be forced to cancel the order due to delaying the order, finally i received the product at night on 14th september 2016 by around 08:30 pm,

2. Second supervise the machine which i ordered and received were same, but when i looked at the label on the box it mentioned as 10775/- inclusive of all tax, i called up customer care on 15/09/2016, and complained saying i have been charged higher than a mrp value, again the call center executive said he will get the show room people to call me back, i received a call back form show room people and the executive said he want to visit my home and check the machine, which quickly he visited my home and took a snap of machine and called me stating the product which i had ordered only i had received but regarding the price difference he requested for two day, which i agreed, and told him please get back to me with a valid reason that why i have been charged higher than the mrp,
I called up again to call center on 20/09/2016 five day after the executive who request me only for two days to get back to me on price difference, call center said the same thing stating they will get back to us after checking with show room people,
Finally i myself visited the showroom on 20/09/2016 and meet the manager personally,
Was supervised with manager as when i explained everything, manager just said sorry and he is waiting for the replying from his corporate office, i asked him i am being suffered for the unfair trade practice which you people have done, but manager clearly said it was not a show room people mistake as whatever appears in the system they have charged accordingly because all the update is been done by corporate side,
So finally i asked him why i have been charged higher from mrp value for that he had no answer and said they are awaiting reply from their corporate office, he was not guilty of me being charged higher, in spite i told i have no option then to knock district forum court for filling a case against vivek’s, as this is unfair trade practice charging more than mrp value to the customer, he gave me a green signal stating sir, you can go-ahead,

I had sent two mail to their customer care i just received just a acknowledge emails and few phone calls stating they are still awaiting for the reply from corporate,

I have been calling call center and calling your show room and visiting your showroom, but from dealer side i get a pathetic response,

How vivek’s going to answer my questions and going to compensate and refund the amount,

Why i have been charged higher than the mrp, what so ever the reason could be,
It’s straight away a unfair trade practice which is been done by vivek’s,
I wonder if i am only the sufferer, is this the vivek’s business ethics,

I demand a genuine compensation by your organization and a refund of my balance amount, because of your negligence and unfair trade practice and the amount of pressure and metal agony i had gone through,

This is to inform you that i had bought two 1.5 ton inverter ac from viveks showroom at t nagar in chennai (Tamil nadu) this jan 2016.

Ever since i have bought it on of the acs is continuously having problems. First it was the sensor panel not fitted properly, then the sensor light not working, then ac not cooling, ac making excessive noise and lastly now the ac not working. The second ac fortunately is not having any problem so far (Touch wood).

I fail to understand that how a reputed company like yours can make such sub standard piece, that to the model is the top of your line model.

Furthermore, the services of home serve from viveks is also pretty slow. I complained regarding the ac on 22 aug (Mon) job no 937972 and the ac was only collected on sat (26 aug) job no938469, that to after reminding then on three consecutive days and getting after them.

I am now without an ac for the past 10 days.

I hope you shall inquire to find the issue/ problem with home serve/ viveks and resolve it.

I am not sure if it would too much to ask for a complete replacement for the defective piece, but i do hope so.

Please make sure i have an ac at the earliest which runs without any problem.

Regards,

Antony grossy

Hello sir, we have purchased ac from warehouse of vivek located in mugalivakkam main road opposite to dlf on[protected]. The order number is s0jl6_00047536. While purchasing ac, at that tym mr muthu (Vivek executive) promised us the ac will be delivered in 3-4 working days. But as of now[protected] ac has not been delivered. I keep on tried to call his number but the response was very poor, he did not bother to receive my call. After that we went to omr vivek show room again they told we need to contact ware house and customer care, i paid whole amount at that time. Now vivek executive are saying the order is out of stock. Is this my fault, last 20 days i am suffering for this things. Please take apporopiate action