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Vivo Mobile India Complaints & Reviews

4.1
Updated: May 16, 2025
Complaints 1045
Resolved
806
Unresolved
239
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Vivo Mobile India reviews & complaints page 21

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B
binesh bala
May 23, 2020
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Address: Binesh b b gopi nivas r k junction opposite akshya center harippad alappuzha

I have purchased vivo v15 pro blue aqua blue 64 gb mobile phone through flipkart all[protected] and under warranty period pop up camera of my mobile is not working. Service centre they told me that it is not repairable. For replacement to pay around 6000 rupees for front camera and motor. I am already paid rupees 15990 for the mobile phone under the warranty period there asking me to to pay, it is simply ridiculous and the companies has cheated me hence i registering a complaint against vivo mobile india in this regard and i request you to refund my amount for replace a new handset thank you
+1 photos
Aug 7, 2021
Complaint marked as Resolved 
Verified Support
May 25, 2020
Vivo Mobile India Customer Care's response
Hi, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your complete details with a contact number on our official mail id that is: [protected]@vivo.com
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    D
    Ddependra
    May 17, 2020
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    Address: Thirod Nagaur Rajasthan 341026

    Dear sir kal maine ek mobile sell karne ka liye facebook market par ek ads dala tha tha uska ek ladke ne reply kiya or bola ki me army me sarvice karta hu or mere bhai ka liye ek mobile purchase karna h isliye usne bola ki the online payment karega isliye maine apna phonepe namber de diya to or mere mobile ka socdha 11000 me huaa tha usko muje 11000rupee ka payment kana tha to usne muje ek qr code bheja or usne bola scan kro or aapko pament mil jayega to maine aisa karne par mere account se 10150rupee debit ho gya
    Please sir help me
    Maine ek solior hone ka karan maine visvas kar liya
    Please fraud ko paklo or ek solior ki chevi mat kharab mat hone do
    +5 photos
    Aug 12, 2021
    Complaint marked as Resolved 
    Verified Support
    May 20, 2020
    Vivo Mobile India Customer Care's response
    Hi there. sorry to know this. Please share your concern with a contact number on our official mail id that is:- [protected]@vivo.com
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      2
      22kush22
      May 16, 2020
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      Good evening
      I purchased a vivo mobile phone worth 29000rs in march last year 2019. Its screen is not responding properly. I visited the service center today since it is still in warranty. I asked the service center in dehradun please replace screen as it is manufacturing issue. They said pay 6000 rs and get new.
      I need help as this covid era forcing me to work from home and this chinese company named vivo is not servicing its phone screen in warranty period.
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        V
        Venu Karlapudi
        Apr 26, 2020
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        Address: Ponnur Mandal Guntur Distc Jadavalli Villege

        Very argent delivery my mobile phone
        +1 photos
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          A
          Arjun Kore
          Apr 19, 2020
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          Address: Gandhi vikas nsgar galli no -2 kabnur ichalkarnji 416115

          Hedphone is ded
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            B
            Bilal Rza
            Apr 18, 2020
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            Resolved

            Address: India Mp tarana laldas gali
            Website: Alfej

            Hello garena
            Hello sir my name is alfej im using free fire heva been last 7 months, my account has been suspended

            4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hake).

            But i can't control my angry... I'm tried to download a mod apk... I'm using wall hack in 2 days... I knew it is illegal then i'm uninstall the wall hack apk... At. Last its working... I got a wall heck apk.. And download original from google play store... Next day i'm opening free fire but it's not responding... It will show my account is suspended...

            Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account nickname is mmam2903y

            Free fire...

            Please give me a last chance sir,

            Nickname=mmam2903y

            User id (Protected)

            Please sir give me i'd please please
            +1 photos
            May 22, 2020
            Complaint marked as Resolved 
            Verified Support
            Apr 20, 2020
            Vivo Mobile India Customer Care's response
            Hi Alfej, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your concern with a contact number on our official mail id that is:- [protected]@vivo.com
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              B
              Balkishan Kachhawa Saini
              Apr 17, 2020
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              My mobile front camera not working please give me some hint how can i use my camera
              +1 photos
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                S
                Sudhakar mani tripathi
                Apr 17, 2020
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                Address: Village BHELAYA post CHANDRAUTA thana turkpatti district KUSHINAGAR Pin 274401

                My phone is facing the sound problem, only during the making or receiving call.
                I'm looking forward for your valuable helps..
                +1 photos
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                  D
                  Deepali khandagale
                  Apr 23, 2020
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                  I forgot my mobile pattern of vivo v 15 pro during this lock down period please help me to unlock my device for assurity of my phone you can contact me please help me regarding the issue.i forgot my mobile pattern lock and after rebooting the device first ask for lock pattern then it get fingerpinrt access please help me for this problem
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                    S
                    Shivi Rajput
                    Apr 14, 2020
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                    Address: 1/1Sudhamanagar Ujjain

                    My vivo v15 pro mobile problam is front camara not working
                    Our lockdown issu so not come to servicenter
                    +1 photos
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                      D
                      Deepak Krishnamurthy Amaravati
                      Apr 12, 2020
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                      Address: Head Post office Near Gandhi Circle. Vijayapura

                      It's not getting charged even though, kept for Charing since from 6 hours. Now I am unable to contact my parents in this India Lock down period. Hence it's requested to rectify the problem as soon as possible.
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                        C
                        CA Gurpreet Singh
                        Apr 4, 2020
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                        Even after making all changes in setting as informed by your website, i am still not getting reminders notification of third party app installed on my device
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                          V
                          Vinuttan
                          Apr 1, 2020
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                          Address: Mothi mahal, Nellankara, thrissur., Thrissur, Kerala, 680651

                          Already will submitted a complaint for flipkart and vivo mobiles cheating. So that time will not give you my concern contact number.

                          That will attaching here.

                          My phone number is [protected] vinay kumar. V.

                          So please please take an action immediately and please contact me... I'm waiting here for your sinceare replay. Immediately.

                          Thankyou.
                          May 2, 2020
                          Complaint marked as Resolved 
                          Verified Support
                          Apr 01, 2020
                          Vivo Mobile India Customer Care's response
                          Hey Vinay, Please share your concern on our official mail id that is:- [protected]@vivo.com so that our team will help you accordingly.
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                            M
                            Muthaiah Arulantham
                            Mar 31, 2020
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                            Address: Kottai street Seevalaperi, Tirunelveli, Tamil Nadu, 627351

                            Actually i bought vivo v15pro mobile before months.in between i had display problem that was resolved by your team.

                            But still some my display is not visible, after that the mobile itself get switch off and on itself. Again the display came.

                            This not acceptable, totally i unsatisfied with the mobile give some permanent solution for this. Some urgency time if it happen means what i will do.
                            +1 photos
                            May 4, 2020
                            Complaint marked as Resolved 
                            Verified Support
                            Apr 01, 2020
                            Vivo Mobile India Customer Care's response
                            Hi, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your concern with a contact number on our official mail id that is:- [protected]@vivo.com
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                              V
                              Vinuttan
                              Mar 28, 2020
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                              Resolved

                              Address: Mothimahal, nellankara, po. Nettissery, thrissur - 680651, Thrissur, Kerala

                              Sir
                              I'm vinay kumar from kerala, thrissur. I'm ordered vivo v17pro phone on few minitues. Name, adress, and phone number will give. Price already paid through online google pay. But will not send the order confirmation message or call in my number. Actually wots that? Reply and take an action. Its selling through flipkart offer sale. But in flipkart site that offer is not valid. Please please take an action immediately and please refund my cash. 1799/-.
                              +3 photos
                              Apr 29, 2020
                              Complaint marked as Resolved 
                              Verified Support
                              Mar 28, 2020
                              Vivo Mobile India Customer Care's response
                              Hi Vinay, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your concern with a contact number on our official mail id that is:- [protected]@vivo.com
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                                S
                                Sourabhg007
                                Mar 26, 2020
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                                I am constantly facing issue with my new Vivo phone.
                                All the apps like youtube, hotstar are crashing after a minute of playing amd restarting.

                                I tried uodating the software, resetting phone, re installing apps, but nothing works.

                                I tried all the measures of resetting but to no avail.
                                Please look into it and resolve asap
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                                  P
                                  psingh1996
                                  Mar 6, 2020
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                                  Resolved

                                  Address: Indore, Madhya Pradesh, 452012

                                  Vivo v11 moble software crashed with calculated warranty time passed just over 30days.
                                  The issues noted when screen were keen on booting and off, when i were trying to look for messages.

                                  Later a day after discovering service centre, technician told the water stane noted on front camera, which might hv happened 6months before due to humidity in indian environmement.

                                  The reason of failure explained is not justifiable, the service technician told to replace the mother board of mobile. Also i the data in mobile cant be recovered.

                                  Its verypainful for such a special instrument we are keeping with us and become fully dependent.
                                  Now company is raising their hands, with unresolved. Asking money 12000/- for mother board.

                                  Its not acceptable at all.

                                  After function stopping / scrap of instrument.. The instrumented coasted 2538/- monthly.. Which is very high for normal person.
                                  Also in two days the loss of busininess i made is unpredictable.

                                  I suggest not to purchage such a instrument which is not having after market service.

                                  Regards;
                                  Pradeep singh
                                  [protected]
                                  Apr 7, 2020
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Mar 06, 2020
                                  Vivo Mobile India Customer Care's response
                                  Hi Pradeep, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your concern on our official mail id that is:- [protected]@vivo.com
                                  I need new phone this phone is always complaint this phone 6 days old
                                  All services center closed in Corona
                                  How to change my mobile
                                  ente keralam's reply, Mar 26, 2020
                                  Display complaint
                                  Vivo Mobile India Customer Care's response, Mar 28, 2020
                                  Verified Support
                                  Hi, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your concern on our official mail id that is:- [email protected]
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                                    KamalK124
                                    Mar 6, 2020
                                    Resolved
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                                    Resolved

                                    Address: Thane, Maharashtra, 401207

                                    I've recently installed pubgm in my vivo v9 device and when i tried to play it the gyroscope latency was too high, the sensor keeps moving even after i stopped moving my mobile, and this also affects the google maps where it is highly difficult to navigate since the delay of the pointer moving is too high. Im totally dissatisfied with the product and now i dont want to own a vivo mobile. Literally vivo devices are just too poor for gaming it just provides those # cam filters with the lowest poor performance
                                    Apr 8, 2020
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Mar 06, 2020
                                    Vivo Mobile India Customer Care's response
                                    Hi KamalK124, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your concern with an active contact number on our official mail id that is:- [protected]@vivo.com
                                    Earphone of s1 pro doesn't work properly
                                    I purchased my phone on 5 january 2020
                                    Vivo Mobile India Customer Care's response, Apr 9, 2020
                                    Verified Support
                                    Hi Pradhyum, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your concern with a contact number and location on our official mail id that is:- [email protected]
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                                      S
                                      Sourabh Naidu
                                      Feb 27, 2020
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                                      Resolved

                                      I just brought the phone two to three days back and the app are crashing all the time.

                                      I am getting wierd sound in pubg game. Can you please resolve this issue. The google chrome closing as soon as i open it. The camera app fails to open.

                                      The app are not working properly in this set. Vivo app is also not opening. I am very very disappointed by this phone i
                                      Apr 28, 2020
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Feb 29, 2020
                                      Vivo Mobile India Customer Care's response
                                      Hi Sourabh, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your concern with the location and active contact number on our official mail id that is [protected]@vivo.com
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                                        A
                                        Agr Rohit Patil
                                        Feb 12, 2020
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                                        Resolved

                                        Address: A/p- Koulage Tal-Kagal Dist-Kolhapur, Kolhapur, Maharashtra, 416235

                                        I m selected for your lucky number contest and company send vivo y 15 mobile but i didn't receive mobile, instead of that i received wallets of 100 rs. But i had pay 3500 rs. For mobile. I complained to particular company officer. More than 10 days passed but still i didn't get my money back or not receiving mobile. It's completely cheating with us. If my problem is not solve, then i should go for further action.
                                        +1 photos
                                        Mar 14, 2020
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Feb 12, 2020
                                        Vivo Mobile India Customer Care's response
                                        Hi Rohit, thank you for reaching out to us. In order to assist you regarding your concern, please share your concern and contact number on our official mail id that is [protected]@vivo.com
                                        My mobile phone is lost. it was vivo (vivo 1901) IMEI no. [protected]..
                                        please help me to find it..
                                        Vivo Mobile India Customer Care's response, Mar 11, 2020
                                        Verified Support
                                        Hi mittalmittal, sorry to know this. In order to assist you regarding your concern, please share your concern with an active contact number and address on our official mail id that is:- [email protected]
                                        I am using Samsung wireless earphones. Till yesterday using Bluetooth I connected it. But from today morning Bluetooth unable to connect earphones. I reset all settings twice, but no use.I checked earphones with other phones.It is working properly. Problem is in vivo phone of me. What to do? Please solve it
                                        Vivo Mobile India Customer Care's response, Mar 17, 2020
                                        Verified Support
                                        Hi, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your complete details on our official mail id that is [email protected]
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