Submit a Complaint
Claimed

Vivo Mobile India Complaints & Reviews

www.vivo.co.in
4.1
Updated: May 16, 2025
Complaints 1044
Resolved
806
Unresolved
238
Amazing! 🤩 It’s great to see how Vivo Mobile India is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Vivo Mobile India’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to Vivo Mobile India

Having problems with Vivo Mobile India?

File a complaint and get it resolved by Vivo Mobile India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Mobile Handsets
Vivo Mobile India

Vivo Mobile India reviews & complaints page 27

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
rahulraj94
Jul 25, 2019
Resolved
Report
Copy
Resolved

Address: Chennai, Tamil Nadu, 600045

I bought a vivo y17 mobile 1 week back, i bought the mobile mainly to play pubgm but when i installed and tried to play it the gyroscope latency was too high, the sensor keeps moving even after i stopped moving my mobile, and this also affects the google maps where it is highly difficult to navigate since the delay of the pointer moving is too high. Im totally dissatisfied with the product and now i dont want to own a vivo mobile, hence requesting to provide a do certificate so that i can buy some other mobile.
Aug 30, 2019
Complaint marked as Resolved 
Vivo Mobile India customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2019
Vivo Mobile India Customer Care's response Hi rahulraj94, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [protected]@vivo.com
Jul 29, 2019
Updated by rahulraj94 the email id is protected im unable to view it. My number is [protected]
Jul 29, 2019
Updated by rahulraj94 Sent the contact details to [protected]@vivo.com
Jul 30, 2019
Updated by rahulraj94 Any update?
Verified Support
Jul 30, 2019
Vivo Mobile India Customer Care's response Hi rahulraj94, thank you for share your details, we would request you please wait for sometime, our concerned team will coordinate with accordingly.
View replies
My vivo y51L phone rear camera is capturing blur images while selfie camera is not opening. When ever I tried to open selfie camera it shows this message "camera broken cannot switch".
Help me to get rid of this issue.
Sunny kumar
[protected]
[protected]@gmail.com
Reply
Vivo Mobile India Customer Care's response, Aug 5, 2019
Verified Support
Hi Sunny, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your location on our official mail id that is [email protected]
My phone is not switching on after I had kept it charged for 5 hours continuously and my phone is vivo v9 pro
Reply
Vivo Mobile India Customer Care's response, Aug 5, 2019
Verified Support
Hi saiharshita boreddy, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your location and contact number on our official mail id that is [email protected]
I am Bought This vivo Y17 mobile for playing Pubg Mobile. but the Gyroscope Experience is very bad.The sensor keeps moving even afteri stopped moving my phone.i am totally Dissatisfied with this Product.
Reply
Please fix this problem as soon as possible.Thank You
Reply
Vivo Mobile India Customer Care's response, Jun 1, 2020
Verified Support
Hi there. Sorry for the inconvenience caused. In order to assist you regarding your concern, please share your location and contact number on our official mail id that is [email protected]
Helpful
14 other people found this review helpful
14 found this helpful
4 Comments
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    ashutosh.sansare
    Jul 23, 2019
    Resolved
    Report
    Copy
    Resolved

    Address: Thane (W), Thane, Maharashtra, 400605

    Name - ashutosh sansare

    Date of the incident - 22/07/2019

    Contact number - [protected]/ [protected]

    Mobile phone model - vivo y93 64gb

    Contact e-mail id - [protected]@gmail.com

    Incident description -
    Yesterday, when my phone was in my pocket the phone, started heating when i took it out the phone was extremely heated and it almost burned my palm, then i threw it on the ground it started burning and in a few seconds, it was all burned. This could have injured me in a very serious way. This is not expected to happen in such a way for company like vivo.

    Desired resolution -

    I require quick resolution to this. This is my only phone. I request for the replacement immediately.

    Please look into this matter.
    Jul 24, 2019
    Complaint marked as Resolved 
    After this complaint, regional service centre got in touch with me and assisted me to take further action, got a phone replacement from VIVO.
    Vivo Mobile India customer support has been notified about the posted complaint.
    Verified Support
    Jul 24, 2019
    Vivo Mobile India Customer Care's response     Hi Ashutosh, as per the telephonic conversation with you please visit the service center, so that we may help you accordingly. Kindly click on below mentioned link to get the details of service center: https://www.vivo.com/in/support/service-center
    Jul 24, 2019
    Updated by ashutosh.sansare     As per communication, the issue is been resolved and I have got a new replacement phone.
    Verified Support
    Jul 29, 2019
    Vivo Mobile India Customer Care's response     Hi Ashutosh, we are delighted to know this, your handset have been successfully replaced with new handset.
    Thank you for showing trust in vivo India, we are here to provide you best assistance.
    View replies
    Please solved my problem
    Main 3 bar service center ja chuka Hu Lek in meri problem kisi bhi apke ingineear KO samajh nahi aa rahi hai agar meri problem 72 hours main solve nahi Hui to main Court jaunga mujhe meri problem ka solutions chahiye mera hand set change kar dijiya other wise main Court se solutions nikalunga
    Reply
    [email protected]'s reply, Jul 22, 2019
    Please solved my problem
    Main 3 bar service center ja chuka Hu Lek in meri problem kisi bhi apke ingineear KO samajh nahi aa rahi hai agar meri problem 72 hours main solve nahi Hui to main Court jaunga mujhe meri problem ka solutions chahiye mera hand set change kar dijiya other wise main Court se solutions nikalunga
    Vivo Mobile India Customer Care's response, Jul 29, 2019
    Verified Support
    Hi [email protected], sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
    No any security provide on costly device. in theft situation.
    my phone is stolen. company said to track via google manager.
    we are unable to recover your stolen device
    Reply
    Vivo Mobile India Customer Care's response, Aug 5, 2019
    Verified Support
    Hi MobileDevice, we have responded you through Message, we would request you to please check it.
    I have purchase vivo v15 last 3 days ago and now I am facing handset Hang problem during basic game within 10 to 15 minutes very poor performance please resolve the issue and issue DOA sheet
    Reply
    Vivo Mobile India Customer Care's response, Aug 5, 2019
    Verified Support
    Hi MIbanebatuta, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
    Helpful
    Found this helpful?
    3 Comments
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      ravi jakhar
      from Mumbai, Maharashtra
      Jul 20, 2019
      Resolved
      Report
      Copy
      Resolved

      Address: Degana, Jaipur, Rajasthan, No

      My phone vivo v11 pro.

      . Mere phone ki battery bahut jldi. Discharge ho jati. Hai. Jisse mujko. Bahut jyada paresani hoti hai. So please slow my problem. And kabhi kabhi hanging ki bhiii bahut jyada problem aati hai jisse phone. Thik se work nahi kar rha hai... Bahut paresani aati hai mujhee. Fingerprint bhi thik se work nahi kar rha hai kabhi bhi.
      Aug 22, 2019
      Complaint marked as Resolved 
      Vivo Mobile India customer support has been notified about the posted complaint.
      Verified Support
      Jul 22, 2019
      Vivo Mobile India Customer Care's response       Hi ravi jakhar, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [protected]@vivo.com
      Oct 18, 2019
      Updated by ravi jakhar       My. Phone is vivo v11 pro iski battery and fingerprint me issue a rha h
      View replies
      Your company service center in lajpat nagar new delhi
      Today i call sometimes but only answer only busy busy Please contact your service center
      Reply
      Vivo Mobile India Customer Care's response, Aug 1, 2019
      Verified Support
      Hi Shahnawaz saifi, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [email protected]
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        sameeksha gupta
        from New Delhi, Delhi
        Jul 19, 2019
        Resolved
        Report
        Copy
        Resolved

        It had been around 11 months since i have purchased vivo y71. At the time of purchase i was told that there is one year guarantee on handset . My display is damaged and screen is also broken when i visited vivo center for replacement they are not ready to repair it without money.. why shall i pay if my handset is under guarantee period ?? pls rply jasy
        Aug 30, 2019
        Complaint marked as Resolved 
        Vivo Mobile India customer support has been notified about the posted complaint.
        Verified Support
        Jul 22, 2019
        Vivo Mobile India Customer Care's response         Hi Sameeksha Gupta, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivo.com
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          amal020869
          from Noida, Uttar Pradesh
          Jul 12, 2019
          Report
          Copy

          Address: A/8 Shilpa Kanan, Phase-2, Bidhan Nagar, Durgapur-713206 (Behind Bengal College of Engg.), Bardhaman, West Bengal, 713206

          The set VIVO V15 PRO 6/128GB purchase on 26/05/2019 from ASHIRBAD XEROX, Bidhan Nagar, Durgapur.

          Two days back (i.e.on 10/07/2019), the liquid was observed to spread. Now the screen is totally black. The seller is not ready to take the any responsibility, though it is under warranty period.

          I request to the VIVO authority to issue a new set of VIVO V15 PRO 6/128GB on replacement.

          Kindly look into seriously.

          And may contact at the Mobile No. [protected]

          Early action will be highly solicited.
          Vivo Mobile India customer support has been notified about the posted complaint.
          Jul 12, 2019
          Updated by amal020869           Purchase Bill attached.

          Jul 22, 2019
          Updated by amal020869           No response has yet been received on complaints lodged on 12/7/2019.

          VIVO authority is Requested to try to reach the customers, facing problem in using their products and resolve the issue amicably.

          Early action will be highly solicited.
          Verified Support
          Jul 23, 2019
          Vivo Mobile India Customer Care's response           Hi Amal, sorry for the inconvenience caused. As per the telephonic conversation with you, please visit the service center or you may also submit your handset on vivo retailer shop, so that we may help you accordingly.
          Jul 24, 2019
          Updated by amal020869           I visited the Seller. I was sent to the main sales counter at VIVO, Junction Mall, 2nd floor, Durgapur, City Centre, West Bengal.

          The engineer present there inspected and identified that the LCD screen to be replaced. The cost of Rs. 6, 295/= to be borne by me.

          If I would agree, the set was supposed to accept for repair.

          I disagree with the arrangement. I am totally upset with such a high value handset but easy internal damage keeping the glass screen intact.

          It being in warrantee period I am not ready to spend any amount.

          Kindly deal the same suitably in order to keep a good relation with your valued customer.

          Early action will be highly solicited.
          Jul 25, 2019
          Updated by amal020869           No response to yesterday's update.

          Kindly arrange costless solution and make service center to call me to collect the set.

          Early action will be highly solicited.
          Jul 26, 2019
          Updated by amal020869           I am very sorry to say that VIVO customer service is silent against the latest update. I am totally confused on the attitude of the VIVO customer service.

          Kindly arrange costless solution and make service center to call me to collect the set.

          Early action will be highly solicited.
          View replies
          Earphones both side does not working i have purchesed it 14 june and now both side is not working plz resoleved this problem
          Reply
          Vivo Mobile India Customer Care's response, Jul 22, 2019
          Verified Support
          Hi Ranu Meghwal, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [email protected]
          Hi, I'm using vivo Z1 pro new mobile.
          I'm unable to put a call soon hold. I'm not able to make conference calls. What to to do? When I make conference call I'm getting an error Unable to hold the call.
          Reply
          Vivo Mobile India Customer Care's response, Jul 28, 2019
          Verified Support
          Hi Balaji RV, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            amal020869
            from Noida, Uttar Pradesh
            Jul 12, 2019
            Report
            Copy

            Address: A/8, ShilpaKanan, Ph-II, Bidhan Nagar, Durgapur-713206, Bardhaman, West Bengal, 713206

            The set purchase vivo v15 pro 6/128gb on 26/05/2019 from ashirbad xerox, bidhan nagar, durgapur.

            Two days back (I. E. On 10/07/2019), the liquid was observed to spread. Now the screen is totally black. The seller is not ready to take the any responsibility, though it is under warranty period.

            I request to the vivo authority to issue a new set of vivo v15 pro 6/128gb on replacement.

            Kindly look into seriously.

            Early action will be highly solicited.
            Vivo Mobile India customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Ranu Meghwal
              from Mumbai, Maharashtra
              Jul 10, 2019
              Resolved
              Report
              Copy
              Resolved

              Address: Nehru vihar d block 190 ground floor, New Delhi, Delhi
              Website: From your own website

              I have problem with my earphones there is both side is not working that give me troubled plz as soon as resolved this my problem. It does not working from today then i complaint you now only 22 days and condition is that how can you send these type of products plz howewer you do plz resolve this. I am feeling so bad without a earphones. Bt you send me very worst earphones that doesnot working bcause this is my need bcoz i m student and my study very important role played earphones they help me in library and in all places
              Aug 22, 2019
              Complaint marked as Resolved 
              Vivo Mobile India customer support has been notified about the posted complaint.
              Verified Support
              Jul 22, 2019
              Vivo Mobile India Customer Care's response               Hi Ranu Meghwal, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [protected]@vivo.com
              View replies
              No SIM card only network problem ok
              Reply
              Vivo Mobile India Customer Care's response, Jul 22, 2019
              Verified Support
              Hi sk najibul hossain, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
              My Phone Model Vivo Y51L in the recent past facing lot of issues viz. 1) Mobile Apps not updating, 2) New Apps not getting down loaded, 3) Not able to move the apps to SD Card, despite having required space both in phone memory as well as in SD Card Memory. My mobile Number is [protected] - email id is: [protected]@gmail.com
              Reply
              Vivo Mobile India Customer Care's response, Jul 22, 2019
              Verified Support
              Hi Venkatakrishnan.R, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact location on our official mail id that is [email protected]
              Venkatakrishnan.R's reply, Nov 8, 2019
              Sorry for my very late reply. I sent you an email with my contact location.
              Sir i am requsting u for plzz give us a slom camera like i phone has we are buying a 30k phone and not getting a slom like iphone nokia also has that featur but it disoppointing that vivo v15 dose'nt has plzz provide us slomo editing featur
              Thank u
              Mukesh kumar sahu
              Raipur (c.g)
              Reply
              Vivo Mobile India Customer Care's response, Jul 22, 2019
              Verified Support
              Hi Venkatakrish, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact on our official mail id that is [email protected]
              Vivo Mobile India Customer Care's response, Jul 22, 2019
              Verified Support
              Hey Mulesh, sorry for the inconvenience for above message & kindly ignore it.
              In order to assist you regarding your concern, please share your contact on our official mail id that is [email protected]
              Helpful
              Found this helpful?
              3 Comments
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                J
                Jabir T K
                from Delhi, Delhi
                Jul 9, 2019
                Resolved
                Report
                Copy
                Resolved

                Address: Taliparamba, Kannur, Kerala

                Dear sir,

                I am jabir from kannur, kerala.
                I am a user of vivo v7.

                I am puchased vivo v7 11 months ago and assured one year guarantee..
                But now my phone have a problem on display.
                I am contacted vivo service centre kannur. They check my phone amd told me that guarantee nd warranty not applicable on display problem and i have to pay for the display repair.
                They are not behaved in a proper manner.

                While purchasing they assured all guarantee for first one year.. But now they refuse it.
                So i request you to consider my issue and suggest a way to solve it

                Thanking you
                +2 photos
                Aug 30, 2019
                Complaint marked as Resolved 
                Vivo Mobile India customer support has been notified about the posted complaint.
                Jul 09, 2019
                Updated by Jabir T K                 Dear sir,

                I am jabir from kannur, kerala.
                I am a user of vivo v71.

                I am puchased vivo v71 11 months ago and assured one year guarantee..
                But now my phone have a problem on display.
                I am contacted vivo service centre kannur. They check my phone and told me that guarantee nd warranty not applicable on display problem and I have to pay for the display repair.
                They are not behaved in a proper manner.

                While purchasing they assured all guarantee for first one year..but now they refuse it.
                So I request you to consider my issue and suggest a way to solve it

                Thanking you
                Verified Support
                Jul 29, 2019
                Vivo Mobile India Customer Care's response                 Hi Jabir, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [protected]@vivo.com
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  E
                  Er Muthu Kumar
                  from Mumbai, Maharashtra
                  Jul 9, 2019
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: 6a vasantha nagar 3rd street, Palaganatham, Madurai, Tamil Nadu, 625003

                  My mobile mic not working after 6 months now my mobile broken display now i went to vivo service centre madurai tamilnadu receptionist told broken display not covered warranty. I replied ok u change display i will pay. And i told already mic also not working. Now service person called and told your mobile mic fault due to water. I asking why vivo given one year warranty. I want free of cost change mic. Thanking you
                  +1 photos
                  Aug 10, 2019
                  Complaint marked as Resolved 
                  Vivo Mobile India customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 09, 2019
                  Vivo Mobile India Customer Care's response                   Hi Er Muthu Kumar, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivo.com
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    9
                    978913
                    from Pune, Maharashtra
                    Jul 4, 2019
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: D N NAGAR MAINPURI UP 205001, 205001

                    Dear sir/madam,

                    This is to inform you that i lost my vivo y91 today from my nizamuddin railway station with idea sim with phone# [[protected]]. My cell imei # [protected]. Please lodge my fir.
                    I request you to please help me in track my cellphone. It has been stolen on. I purchased it just one months ago.
                    My residence add - khushboo chauhan, dn nagar mainpuri up 205001
                    +1 photos
                    Aug 9, 2019
                    Complaint marked as Resolved 
                    Vivo Mobile India customer support has been notified about the posted complaint.
                    Jul 04, 2019
                    Updated by 978913                     Dear sir/madam,

                    This is to inform you that i lost my VIVO Y91 Today from my Nizamuddin Railway station with idea sim with phone# [[protected]]. My cell IMEI # [protected]. Please lodge my FIR.
                    I request you to please help me in track my cellphone. It has been stolen on. I purchased it just one months ago.
                    My residence Add - Khushboo Chauhan, DN Nagar Mainpuri UP 205001
                    Verified Support
                    Jul 09, 2019
                    Vivo Mobile India Customer Care's response                     Hi 978913, we are sorry to hear this. Kindly visit nearest police station and file an FIR.
                    View replies
                    Crown gold cell phone. internet is on Air tell sim inserted.
                    lost my vivo cell phone vivo1713 may 2017 model
                    colour- crown gold.
                    IMEI 1 : [protected]
                    IMEI 2 : [protected]
                    SN ;A7130E006C00
                    Reply
                    Vivo Mobile India Customer Care's response, Jul 22, 2019
                    Verified Support
                    Hi sennitha, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      Parjapati Rahul Kumar
                      from Gurgaon, Haryana
                      Jun 27, 2019
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Gurgaon, 122001

                      My phone battery backup ki very low, it comes 0% to 100% only in 4 hours max and i am very unhappy with this i have complaned in vivo care of gurgaon, but they refuse by saying its, okay.
                      And it is also under warranty, i have purchased it in october 2018.
                      I use my phone only when it is connected to charger.
                      So, please resolve my problem.
                      Thank full to you.
                      Jul 28, 2019
                      Complaint marked as Resolved 
                      Vivo Mobile India customer support has been notified about the posted complaint.
                      Jun 27, 2019
                      Updated by Parjapati Rahul Kumar                       My phone battery backup has been damaged.
                      Verified Support
                      Jun 27, 2019
                      Vivo Mobile India Customer Care's response                       Hi Parjapati Rahul Kumar, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [protected]@vivo.com
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        H
                        hardeep_singhhh
                        from Jalandhar, Punjab
                        Jun 25, 2019
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: 189-b greater kailash near ct public schol maqsudan, 144001

                        I think its only three month i purchase a phone vivo 15 pro in a back of phone body soms kind of dot occur which is come by dust but, my phone is fully protected with a back cover how its happens due to nill structure i want solution od my problem .otherwise i will sue on that company who pervert customers for giving this kind badly structured stuff .revert back on high priority basis
                        Hardeep singh kalea
                        Handset- vivo 15 pro
                        Phone num -[protected]
                        +1 photos
                        Jun 25, 2019
                        Complaint marked as Resolved 
                        Vivo Mobile India customer support has been notified about the posted complaint.
                        Jun 25, 2019
                        Updated by hardeep_singhhh                         I think its only three month i purchase a phone vivo 15 pro in a back of phone body soms kind of dot occur which is come by dust but, my phone is fully protected with a back cover how its happens due to nill structure i want solution od my problem .otherwise i will sue on that company who pervert customers for giving this kind badly structured stuff .revert back on high priority basis
                        Hardeep singh kalra
                        Handset- vivo 15 pro
                        Verified Support
                        Jun 27, 2019
                        Vivo Mobile India Customer Care's response                         Hi hardeep_singhhh, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [protected]@vivo.com
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          Pitamberam
                          from Mumbai, Maharashtra
                          Jun 25, 2019
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Old Tehsil, Karnal

                          My mobile 's spyker are not given clear sound and given interrupted sound. I go to the service center of the vivo mobile at karnal and told the whole story and saw the phone to the employees of the service center but they did not check the mobile and also not given any response to me and refuse to repair my mobile. Please take action against these employees who did not care any one and taking salary free of fund. They are not responsible to their duty and make corruption in the service center. Please immediate action against these employees. Thanking you.
                          Jul 29, 2019
                          Complaint marked as Resolved 
                          Vivo Mobile India customer support has been notified about the posted complaint.
                          Jun 25, 2019
                          Updated by Pitamberam                           My mobile number is [protected].
                          Verified Support
                          Jun 27, 2019
                          Vivo Mobile India Customer Care's response                           Hi Pitamberam, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number, Job sheet number, IMEI 1 number and location on our official mail id that is [protected]@vivo.com
                          View replies
                          I tried many times..but face lock opened with my brother's face also.
                          Reply
                          Vivo Mobile India Customer Care's response, Jun 27, 2019
                          Verified Support
                          Hi manish girdhar, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [email protected]
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            Dev2211
                            from Delhi, Delhi
                            Jun 21, 2019
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Pooja apartment himantlala parak Ahmedabad, 380009

                            नमस्कार
                            मैंने Vivo y17 अभी कुछ दिन पहले ही मैंने खरीदा है मैं उसे से चला रहा था यह वह एकदम से पूरा स्विच ऑफ हो गया है और मैं मेरे नजदीकी सर्विस सेंटर में भी गया था लेकिन वह ना संतुष्टि वाला जवाब देता है नहीं काम करा नहीं मुझे उन ने बताया कि मेरे मोबाइल में क्या हुआ है यह बोला गया क्या आपका मोबाइल आपके मोबाइल का पूरा हार्डवेयर चेंज करा जाएगा मैंने इतनी मुश्किल से तो आईफोन को छोड़कर विवो लिया था उसमें भी 1 महीने में प्रॉब्लम आ गई मेरी आपसे विनती है कि मेरी समस्या का जल्दी से जल्दी समाधान करें और और सर्विस सेंटर के नाम कंप्लेंट लिखें
                            manager Naresh Patel
                            Vivo service center, 3rd Floor, Turquoise building, Panchvati cross road, C.G road, Ahmedabad- 380009
                            My IMEI NUMBER
                            [protected]
                            My contact number
                            [protected]
                            Jul 28, 2019
                            Complaint marked as Resolved 
                            Vivo Mobile India customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 26, 2019
                            Vivo Mobile India Customer Care's response                             Hi Dev2211, we apologize for the inconvenience caused. As we have checked with the IMEI number which is provided by you, we found that you have visited at service center and they informed you that there's need to be change spare part and request you to wait for sometime, so we would request you to coordinate with the service center, so that they will help you accordingly.
                            View replies
                            Sir I had order with your company through paytm. Paymemt of product has been deducted though paytm transaction for the Rs 1199/- on 13 Dec 18 with paytm UPI Id[protected]. But order has not been received till date. A copy of paytm transaction is att for ready reference please.

                            y17 switch off - Comment #3468220 - Image #0
                            Reply
                            Vivo Mobile India Customer Care's response, Jun 27, 2019
                            Verified Support
                            Hi Vicky14850, we do understand your concern. As you have order from third party seller. We would request you to contact with the seller's support team, so that appropriate solution can be ensured from their side.
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              kap vaid
                              from Mumbai, Maharashtra
                              Jun 19, 2019
                              Resolved
                              Report
                              Copy
                              Resolved

                              I have purchased VIVO Y17 mobile from flipkart 28 days back.It suddenly stopped working since yesterday.I showed it to costumer care, they told there is something wrong with software, so I demanded for replacement of new handset as it was covering guarantee, but service centre person refused for replacement as it was purchased On-line.I can't understand the policy, as it is customer's choice whether he wants to purchase Online or Offline.Please solve my issue.
                              Jul 20, 2019
                              Complaint marked as Resolved 
                              Vivo Mobile India customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 19, 2019
                              Vivo Mobile India Customer Care's response                               Hi kap vaid, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivo.com
                              View replies
                              Hi my name is subhash. I am using v11pro... Recently i was updated my mobile to pie(android 9). After that I am facing the mic problem in my earphones. I used play FREE FIRE... game in that mic is not working properly. When i did on the mic the earphone jack was disabling. Pls clear the problem ASAP...

                              THANKS
                              Reply
                              Vivo Mobile India Customer Care's response, Jun 26, 2019
                              Verified Support
                              Hi subhash nani, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
                              My vivo mobile y 55(s) was lost .Kindly block the mobile phone having imei 1;[protected]
                              Reply
                              Vivo Mobile India Customer Care's response, Jun 27, 2019
                              Verified Support
                              Hi Babulid52, we are sorry to hear this. Kindly visit at the nearest police station and file an FIR.
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Abhilash Rock
                                from Delhi, Delhi
                                Jun 18, 2019
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Wharf Road, N, East Godavari, Andhra Pradesh, 533002

                                I have purchased a new mobile vivo v15pro two months back and having issue with the speakers now and put a complaint on Saturday in vivo service center kakinada.. They gave assurance to me that problem with the speakers will be rectified by Monday but now they are backing off saying that they are already used the speaker parts which we ordered for.. to other customer and asking three more days to resolve the issue... I am very much dissatisfied with the response of vivo service center.. Please acknowledge my issue.. And kindly request you to take appropriate action against that service center kkd...
                                Jul 24, 2019
                                Complaint marked as Resolved 
                                Vivo Mobile India customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 18, 2019
                                Vivo Mobile India Customer Care's response                                 Hi Abhilash Rock, sorry for the inconvenience caused. In order to assist you regarding your concern and contact number on our official mail id that is [protected]@vivo.com
                                View replies
                                I was seating at ujjain bus stop and some room my mobile from chair and now not. Answering my call request you to do needful and help us to find the phone as we are user of vivo and i am sure you will find the mobile,
                                Mobile Num which we lost : [protected]

                                Regards,
                                Kavi
                                [protected]
                                Reply
                                Vivo Mobile India Customer Care's response, Jun 27, 2019
                                Verified Support
                                Hi Kavita Sapra, we are sorry to hear this. Kindly visit at the nearest police station and file an FIR.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  D
                                  Dinoj Dinu
                                  from Mumbai, Maharashtra
                                  Jun 16, 2019
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Indian vivo, 695121

                                  My vivo y69 has not give updation.my phone is still nougat 7.0.and all other mobile companies like samsung, xiaomi, and others phone have recently added pie 9.0.
                                  Vivo has fooled all costomers and not give updation.
                                  My cash worst due to buy a vivo phone.
                                  Vivo is very cheating...
                                  I suggest for all dont buy vivo phones.
                                  Vivo phones have not uptodated.
                                  My vivo y69 has no game mode, no dark mode, and more...
                                  What can i do for my phones updation..
                                  Vivo answer my question and solve the problem.if you have not solve the problem i have not suggest vivo phones to my friends and families..
                                  Vivo😠😠😠
                                  Jul 20, 2019
                                  Complaint marked as Resolved 
                                  Vivo Mobile India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 18, 2019
                                  Vivo Mobile India Customer Care's response                                   Hi Dinoj Dinu, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivo.com
                                  View replies
                                  In last month i bought v15 i faced battery became drained very fastely while using mobile network for 5mins means battery drained 20%.if i didnt use the mobile network means it can withstand for one day.
                                  Reply
                                  Vivo Mobile India Customer Care's response, Jun 18, 2019
                                  Verified Support
                                  Hi Saravana vj, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    navaashay
                                    from Mumbai, Maharashtra
                                    May 31, 2019
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Mandi, Himachal Pradesh, 175015

                                    I bought vivo y91 and after 2 or 3 days it started hanging. When i turn on internet wanna play clash of clans or use chrome at that time there happen so much hanging they show system ui isn't working. What the hell is wrong with vivo. Its brand new phone and am already annoyed with it. 1 star for vivo amd camera also not that much good you guys didn't even give hdr what the hell
                                    Jul 9, 2019
                                    Complaint marked as Resolved 
                                    Vivo Mobile India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 01, 2019
                                    Vivo Mobile India Customer Care's response                                     Hi navaashay, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [protected]@vivo.com
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Arya Squares
                                      from Mumbai, Maharashtra
                                      May 30, 2019
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Korlagunta Maruthi nagar, Near Ravindra bharathi school, Chittoor, Andhra Pradesh, 517501

                                      Very very worst experience with the vivo service center tirupati
                                      They is no warranty for earphones then y u people given me warranty (About earphones) they is 6months of warranty is they in my warranty card book...

                                      I just used 2months only the earphones now it was not working
                                      The service care center person are not responding properly... First they should learn how to talk with the customer...
                                      Jun 30, 2019
                                      Complaint marked as Resolved 
                                      Vivo Mobile India customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 30, 2019
                                      Vivo Mobile India Customer Care's response                                       Hi Arya Squares, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivo.com
                                      View replies
                                      Today I have purchase Vivo v15 night time I have click today on the photo scroll mark on photob
                                      Reply
                                      Vivo Mobile India Customer Care's response, Jun 1, 2019
                                      Verified Support
                                      Hi Gokul King, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number, location & exact concern on our official mail id that is [email protected]
                                      I buy new vivo v15 pro mobile from my nearest mobile shop 3 months before but now my earphones are not working properly the left side work in slow sound please help me asap.
                                      Thankyou
                                      Reply
                                      Vivo Mobile India Customer Care's response, Jun 15, 2019
                                      Verified Support
                                      Hi Param Sachdeva, thank you for contacting online support. We have responded you through Message, we would request you to please check it.
                                      After the update 6.10.1 my Vivo V11's screen is not working before the update infact during the update the screen was working properly but as soon as the phone got updated the screen stopped working now what should I do and my phone is within the grauntee period my mobile number is [protected] I want it to be fixed by today without any data loss
                                      Reply
                                      Vivo Mobile India Customer Care's response, Jun 18, 2019
                                      Verified Support
                                      Hi Harshsaraf, sorry for the inconvenience caused. We have responded you through DM. We would request you to please check it.
                                      Rear dual camera s not camera not working.
                                      Reply
                                      Dual back camera not working.
                                      Reply
                                      Vivo Mobile India Customer Care's response, Jun 18, 2019
                                      Verified Support
                                      Hi G0use Md, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
                                      Helpful
                                      Found this helpful?
                                      5 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        C
                                        Crafterina singhaltanya_
                                        from Mumbai, Maharashtra
                                        May 26, 2019
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: Sj-20 shastri nagar ghaziabad, Ghaziabad, Uttar Pradesh, 201002

                                        I am using vivo v11 from last 6 months and after using one month i faced a lot of issues regaring phone hang. I also go to the service center of vivo where i get a replacement of my phone model but same issue i faced after using 1 month.
                                        By using camera, gallery, playing videos and any of other applictions. I used to face lot of hang issues. Please help me out and give me a solution regarging this hang issue
                                        Jun 27, 2019
                                        Complaint marked as Resolved 
                                        Vivo Mobile India customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 27, 2019
                                        Vivo Mobile India Customer Care's response                                         Hi Crafterina singhaltanya_, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [protected]@vivo.com
                                        View replies
                                        My CPU is heating 70°c and my battery heating 40°c how I could save her heating
                                        Reply
                                        Vivo Mobile India Customer Care's response, Jun 18, 2019
                                        Verified Support
                                        Hi Abhay Mani Tripathi, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Bigsop.com
                                          2.1
                                          (265)
                                          Motorola Mobility
                                          2.6
                                          (1948)
                                          Fonoholic
                                          1
                                          (45)