Vivo Mobile India Complaints & Reviews

Vivo mobile india — liquid leakage-screen damaged (Compl. Repeated)

3 reviews

A/8 shilpa kanan, phase-2, bidhan nagar, durgapur-713206 (Behind bengal college of engg.), durgapur, bardhaman district, west bengal, india

Am
Amal020869 on jul 12, 2019
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The set vivo v15 pro 6/128gb purchase on 26/05/2019 from ashirbad xerox, bidhan nagar, durgapur.

Two days back (I. E. On 10/07/2019), the liquid was observed to spread. Now the screen is totally black. The seller is not ready to take the any responsibility, though it is under warranty period.

I request to the vivo authority to issue a new set of vivo v15 pro 6/128gb on replacement.

Kindly look into seriously.

And may contact at the mobile no. [protected]

Early action will be highly solicited.

Complaint status

[jul 12, 2019]
Vivo mobile india customer support has been notified about the posted complaint.


Updated by amal020869, jul 12, 2019

Purchase bill attached.

Liquid leakage-screen damaged (Compl. Repeated)

Updated by amal020869, jul 22, 2019

No response has yet been received on complaints lodged on 12/7/2019.

Vivo authority is requested to try to reach the customers, facing problem in using their products and resolve the issue amicably.

Early action will be highly solicited.

Verified support

Vivo mobile india customer care's response, jul 23, 2019

Hi amal, sorry for the inconvenience caused. As per the telephonic conversation with you, please visit the service center or you may also submit your handset on vivo retailer shop, so that we may help you accordingly.

Updated by amal020869, jul 24, 2019

I visited the seller. I was sent to the main sales counter at vivo, junction mall, 2nd floor, durgapur, city centre, west bengal.

The engineer present there inspected and identified that the lcd screen to be replaced. The cost of rs. 6, 295/= to be borne by me.

If i would agree, the set was supposed to accept for repair.

I disagree with the arrangement. I am totally upset with such a high value handset but easy internal damage keeping the glass screen intact.

It being in warrantee period i am not ready to spend any amount.

Kindly deal the same suitably in order to keep a good relation with your valued customer.

Early action will be highly solicited.

Updated by amal020869, jul 25, 2019

No response to yesterday's update.

Kindly arrange costless solution and make service center to call me to collect the set.

Early action will be highly solicited.

Updated by amal020869, jul 26, 2019

I am very sorry to say that vivo customer service is silent against the latest update. I am totally confused on the attitude of the vivo customer service.

Kindly arrange costless solution and make service center to call me to collect the set.

Early action will be highly solicited.

I bought a vivo y17 mobile 1 week back, i bought the mobile mainly to play pubgm but when i installed and tried to play it the gyroscope latency was too high, the sensor keeps moving even after i stopped moving my mobile, and this also affects the google maps where it is highly difficult to navigate since the delay of the pointer moving is too high. Im totally dissatisfied with the product and now i dont want to own a vivo mobile, hence requesting to provide a do certificate so that i can buy some other mobile.

Name - ashutosh sansare

Date of the incident - 22/07/2019

Contact number - [protected]/ [protected]

Mobile phone model - vivo y93 64gb

Contact e-mail id - [protected]@gmail.com

Incident description -
Yesterday, when my phone was in my pocket the phone, started heating when i took it out the phone was extremely heated and it almost burned my palm, then i threw it on the ground it started burning and in a few seconds, it was all burned. This could have injured me in a very serious way. This is not expected to happen in such a way for company like vivo.

Desired resolution -

I require quick resolution to this. This is my only phone. I request for the replacement immediately.

Please look into this matter.

My phone vivo v11 pro.

. Mere phone ki battery bahut jldi. Discharge ho jati. Hai. Jisse mujko. Bahut jyada paresani hoti hai. So please slow my problem. And kabhi kabhi hanging ki bhiii bahut jyada problem aati hai jisse phone. Thik se work nahi kar rha hai... Bahut paresani aati hai mujhee. Fingerprint bhi thik se work nahi kar rha hai kabhi bhi.

It had been around 11 months since i have purchased vivo y71. At the time of purchase i was told that there is one year guarantee on handset . My display is damaged and screen is also broken when i visited vivo center for replacement they are not ready to repair it without money.. why shall i pay if my handset is under guarantee period ?? pls rply jasy

The set VIVO V15 PRO 6/128GB purchase on 26/05/2019 from ASHIRBAD XEROX, Bidhan Nagar, Durgapur.

Two days back (i.e.on 10/07/2019), the liquid was observed to spread. Now the screen is totally black. The seller is not ready to take the any responsibility, though it is under warranty period.

I request to the VIVO authority to issue a new set of VIVO V15 PRO 6/128GB on replacement.

Kindly look into seriously.

And may contact at the Mobile No. [protected]

Early action will be highly solicited.

The set purchase vivo v15 pro 6/128gb on 26/05/2019 from ashirbad xerox, bidhan nagar, durgapur.

Two days back (I. E. On 10/07/2019), the liquid was observed to spread. Now the screen is totally black. The seller is not ready to take the any responsibility, though it is under warranty period.

I request to the vivo authority to issue a new set of vivo v15 pro 6/128gb on replacement.

Kindly look into seriously.

Early action will be highly solicited.

I have problem with my earphones there is both side is not working that give me troubled plz as soon as resolved this my problem. It does not working from today then i complaint you now only 22 days and condition is that how can you send these type of products plz howewer you do plz resolve this. I am feeling so bad without a earphones. Bt you send me very worst earphones that doesnot working bcause this is my need bcoz i m student and my study very important role played earphones they help me in library and in all places

Dear sir,

I am jabir from kannur, kerala.
I am a user of vivo v7.

I am puchased vivo v7 11 months ago and assured one year guarantee..
But now my phone have a problem on display.
I am contacted vivo service centre kannur. They check my phone amd told me that guarantee nd warranty not applicable on display problem and i have to pay for the display repair.
They are not behaved in a proper manner.

While purchasing they assured all guarantee for first one year.. But now they refuse it.
So i request you to consider my issue and suggest a way to solve it

Thanking you

My mobile mic not working after 6 months now my mobile broken display now i went to vivo service centre madurai tamilnadu receptionist told broken display not covered warranty. I replied ok u change display i will pay. And i told already mic also not working. Now service person called and told your mobile mic fault due to water. I asking why vivo given one year warranty. I want free of cost change mic. Thanking you

Dear sir/madam,

This is to inform you that i lost my vivo y91 today from my nizamuddin railway station with idea sim with phone# [[protected]]. My cell imei # [protected]. Please lodge my fir.
I request you to please help me in track my cellphone. It has been stolen on. I purchased it just one months ago.
My residence add - khushboo chauhan, dn nagar mainpuri up 205001

My phone battery backup ki very low, it comes 0% to 100% only in 4 hours max and i am very unhappy with this i have complaned in vivo care of gurgaon, but they refuse by saying its, okay.
And it is also under warranty, i have purchased it in october 2018.
I use my phone only when it is connected to charger.
So, please resolve my problem.
Thank full to you.

I think its only three month i purchase a phone vivo 15 pro in a back of phone body soms kind of dot occur which is come by dust but, my phone is fully protected with a back cover how its happens due to nill structure i want solution od my problem .otherwise i will sue on that company who pervert customers for giving this kind badly structured stuff .revert back on high priority basis
Hardeep singh kalea
Handset- vivo 15 pro
Phone num -[protected]

My mobile 's spyker are not given clear sound and given interrupted sound. I go to the service center of the vivo mobile at karnal and told the whole story and saw the phone to the employees of the service center but they did not check the mobile and also not given any response to me and refuse to repair my mobile. Please take action against these employees who did not care any one and taking salary free of fund. They are not responsible to their duty and make corruption in the service center. Please immediate action against these employees. Thanking you.

नमस्कार
मैंने Vivo y17 अभी कुछ दिन पहले ही मैंने खरीदा है मैं उसे से चला रहा था यह वह एकदम से पूरा स्विच ऑफ हो गया है और मैं मेरे नजदीकी सर्विस सेंटर में भी गया था लेकिन वह ना संतुष्टि वाला जवाब देता है नहीं काम करा नहीं मुझे उन ने बताया कि मेरे मोबाइल में क्या हुआ है यह बोला गया क्या आपका मोबाइल आपके मोबाइल का पूरा हार्डवेयर चेंज करा जाएगा मैंने इतनी मुश्किल से तो आईफोन को छोड़कर विवो लिया था उसमें भी 1 महीने में प्रॉब्लम आ गई मेरी आपसे विनती है कि मेरी समस्या का जल्दी से जल्दी समाधान करें और और सर्विस सेंटर के नाम कंप्लेंट लिखें
manager Naresh Patel
Vivo service center, 3rd Floor, Turquoise building, Panchvati cross road, C.G road, Ahmedabad- 380009
My IMEI NUMBER
[protected]
My contact number
[protected]

I have purchased VIVO Y17 mobile from flipkart 28 days back.It suddenly stopped working since yesterday.I showed it to costumer care, they told there is something wrong with software, so I demanded for replacement of new handset as it was covering guarantee, but service centre person refused for replacement as it was purchased On-line.I can't understand the policy, as it is customer's choice whether he wants to purchase Online or Offline.Please solve my issue.

I have purchased a new mobile vivo v15pro two months back and having issue with the speakers now and put a complaint on Saturday in vivo service center kakinada.. They gave assurance to me that problem with the speakers will be rectified by Monday but now they are backing off saying that they are already used the speaker parts which we ordered for.. to other customer and asking three more days to resolve the issue... I am very much dissatisfied with the response of vivo service center.. Please acknowledge my issue.. And kindly request you to take appropriate action against that service center kkd...

My vivo y69 has not give updation.my phone is still nougat 7.0.and all other mobile companies like samsung, xiaomi, and others phone have recently added pie 9.0.
Vivo has fooled all costomers and not give updation.
My cash worst due to buy a vivo phone.
Vivo is very cheating...
I suggest for all dont buy vivo phones.
Vivo phones have not uptodated.
My vivo y69 has no game mode, no dark mode, and more...
What can i do for my phones updation..
Vivo answer my question and solve the problem.if you have not solve the problem i have not suggest vivo phones to my friends and families..
Vivo😠😠😠

I bought vivo y91 and after 2 or 3 days it started hanging. When i turn on internet wanna play clash of clans or use chrome at that time there happen so much hanging they show system ui isn't working. What the hell is wrong with vivo. Its brand new phone and am already annoyed with it. 1 star for vivo amd camera also not that much good you guys didn't even give hdr what the hell

Very very worst experience with the vivo service center tirupati
They is no warranty for earphones then y u people given me warranty (About earphones) they is 6months of warranty is they in my warranty card book...

I just used 2months only the earphones now it was not working
The service care center person are not responding properly... First they should learn how to talk with the customer...