[Resolved]  Vodafone — deducting money from balance by sending unwanted games message

10 rupees has been deducted from my account on july 07th, i got an sms saying "thank you for downloading carban_game from carbun8. You have been charged rs.10". Without my confirmation how it will happen, same thing happened on jun16th aswell. When i called the customer care, their representative said they will deactivate the service and not able to refund the money.
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Aug 10, 2021
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jul 10, 2020
Vodafone India Customer Care's response
Dear Customer,

Please be informed that we have raised the complaint under service request number KAR-V[protected] and due dated on 13-JUL-2020. Please allow us to come back to you with a resolution quickly. Appreciate your patience.

Regards,
Snehal
Complaint comments 

Comments

Today, i got a message from Vodafone that thank you for downloading carban_game from carban8 and i had been charged rs.15 for that without my knowledge i had no idea about the game and i had not downloaded it. Help me WTF is happening with vodafone if this continues i'm changing to Jio!
I got a message from Vodafone saying "Thank you for downloading carban_game from carbun8. You have been charged Rs.15" on Nov 22. And another message today saying "Thank you for using VIDEO, you have been charged Rs.15." Alarmingly, both the transactions happened without my knowledge, and without any notification. Please resolve it and initiate a refund, or I will proceed towards changing my carrier.
Today, i got a message from Vodafone that thank you for downloading carban_game from carban8 and i had been charged rs.15 for that without my knowledge i had no idea about the game and i had not downloaded it.
then i got a message thank you for using Songs i have been charged rs 20. i did not use these crap
i am not even aware what these things are
Help me WTF is happening with vodafone if this continues i'm changing to Jio!
Today they looted my money also.

Hello!
Thank you for using CARBAN_GAME,
You have been charged Rs. 15
Your balance is Rs. 16.46

Last time on December 2nd. And it is continuing on every month.

Hello!
Thank you for using SONGS,
You have been charged Rs. 20
Your balance is Rs. 99.93
Vi
Charged me Rs. 20 for using song services but I don't have subscribed to any vi services.

Hello!
Thank you for choosing to access SONGS,
You have been charged Rs. 20
Your balance is Rs. 9.07
Vodafone Company has done same thing to me they have charged for gaming services not for one time it was done twice even I have not activated any such services

Hello!
Thank you for choosing to access Games and Videos,
You have been charged Rs. 7
Your balance is Rs. 61.22

Hello!
Thank you for choosing to access BigWin Games,
You have been charged Rs. 49
Your balance is Rs. 7.32

How many u cut our balance
How many we have to complain
No serious action us taken
I dont access this games and all
Return all money
Hello!
Thank you for choosing to access Games and Videos,
You have been charged Rs.7
Your balance is Rs. 43

Hello!
Thank you for choosing to access BigWin Games,
You have been charged Rs.40
Your balance is Rs. 3

How many you cut our balance
How many we have to complain
No serious action us taken
I dont access this games and all
Return all money.
Hello!
Thank you for choosing to access Games and Videos,
You have been charged Rs. 7
Your balance is Rs. 31.01

I have been getting this message every month, both the transactions happened without my knowledge, and without any notification. Please resolve it and initiate a refund,
Vodafone Company has done same thing to me they have charged for gaming services even I have not activated any such services

I have been charged every month for contact gaming service without my consent. There is no such service I have opted but still I see that amount is being deducted from my main balance. What kind of fraud is this? See below message.

Hello!
Thank you for choosing to access Contakt Gaming Service,
You have been charged Rs. 25
Your balance is Rs. 26

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