| Address: West Bengal Siliguri 734002 |
Dear sir/madam
I am a vodafone customer from more than 6 years. Now in my location, lower bhanu nagar, sevoke road siliguri, pin no.- 734002, west bengal. The internet service is very poor as you can see in the screenshot image. As par image upload by me 4g internet i have but i cant open a google page i can not play any online games.
So we recharge more than 1000 rupees plus for me and my family but we can use any internet services i call many times to vodafone customer care but they not responding so i can found any solution for this problem.
Now in my location no internet available. My location is not a tea garden or remote area my recent resident is siliguri a beg city of west bengal. I can expect better service from vodafone but now vodafone network is worst service provider.
Thank you
Sanjok pradhan
Mob - [protected]
Siliguri, jalpaiguri, west bengal
734002
Aug 11, 2021
Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2020
Vodafone India Customer Care's response Dear Customer,
Please be informed that we have raised the complaint under service request number ROB-V[protected] and due dated on 28-JUL-2020. Please allow us to come back to you with a resolution quickly. Appreciate your patience.
Regards,
Snehal
This is really unfortunate that Vodafone denies to accept the billing system issues and causes harassment to customer.
This is crystal clear I have not made 200 sms to a fictitious number 53488 .
July bill - special number charges ~1000/- came as big surprise.
Charged in May bill for International SMS where none of the numbers are known to me.
Look at the data
It's on a single day at midnight in the span of 1 min, 39 sms records . Is it possible for a human to do this SMS typing so many big numbers and then send sms.
In spite of multiple follow ups Vodafone customer service continues to overlook on that and continues to pass the blame back to customer.
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