Vodafone India Complaints & Reviews

Thai is to inform you that I got a vodafone connection early a month ago from your Asansol police line vodafone store. Early I had used prepaid connection ([protected]) and I was moov to postpaid connection on 13.06.20 for 399/- plan from one the the executive Mr. Pawan and as per his verbal confirmation if I used 499/- plan then I got 1 year amazon prime membership and if 399/- I got 6 month Amazone prime membership free but after a month gone I did not get the offer then I called to customer care and lodge a complaint with reference number C003-[protected] and assure me to resolve by 20 jule 2020 at 6 P.M after that I got a call from kolkata office next day morning for explain the complaint & he assure me complaint with resolve today. But after three days complaint yet to resolve a have called again customer care today at 1.58 P.M and told her the everything and she provided me a link where I can click on link to activate the offer but the page cant be opened, massage showing PAGE WAS BROKEN so I called again on 2.50 P.M and a executive namely Ms PAYEL talk to me in a very rough language and tell me what is the issue, I have told every time please checked your system why you ask me, you have a system to to check my complaint status but she did not hear me and use abuse language (AVODRO, BAJE LOK etc) and hold my phone. Then I called Mr Pawan in his number and he assured me today due to talk down he can not help me, call him again on tomorrow after 11 A.M to resolve the issue.Now please let me explain I can manage Amazone prime membership offers by calling Mr Pawan tomorrow but how can your customer care executive use abusive language to a customer? You can check it if you're called in a recorded line. Is this the service to a customer? How you executives use abusing language, what is your checking point. Who is giving authority to use unprofessional language to a customer.

Vodafone India has been auto-renewing my Amazon Prime membership as an add-on plan since July 2019. There is no end to this. I have tried contacting Amazon, they're saying you need to contact Vodafone. Vodafone doesn't entertain people other than their network. There is no way to contact them.

I had activated Amazon Prime membership via Vodafone RED plan on July 2018 and ported out of Vodafone to Jio on November 2018. As per their TnCs the offer should have deactivated (see screenshot) but it didn't happen.

Come to July 2019 the offer ends and they are required to send me a communication regarding the auto-renewal, which again didn't happen. I never got any SMS or email for the same. They auto-renewed it again without my consent. Come to June 2020 (1 month prior to end of July 2020 membership) I contacted Amazon team to cancel my membership and that I'm ready to pay ₹999 for the period July 2019 through July 2020 but they sent me an email stating the auto-renew will not happen from July 2020 and that I should take benefit of the offer. Amazon also said that the payment had been done although I never paid for it. I was okay with it since the auto-renew was not going to happen.

Come to July 2020 I contacted Amazon again few days back and they're now saying Vodafone has activated it as an add-on plan and there has bee no charge associated with it and that I take benefit of it. Why? I never asked for it. Can Vodafone explain what exactly is going on? Why am I not informed about this auto-renewals? Did I ask for add-ons? I'm completed frustrated now as I'm not able to contact Vodafone via any mode. I have been getting scripted replies from Vodafone. In other email they say I should contact my current operator Jio regarding this. I mean does this even make sense?

After i upgraded to vodafone 4g, now atleast 4-5 times a day, minimal balance of 4-5 paise is deducted in the name of data usage.
Once or twice 1.50rs is deducted from balance without mentioning the reason.
I use another sim on the device for calls/internet/sms purposes. So there is no point of deduction. Look into the matter, please.

Upc cannot be generated for the reasons: (1) there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Upc cannot be generated for the reasons: (1) there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Pls solve this.

There is no network coverage and data speed here. Please do something.

Hi vodafone team,

My name is nishita patel (One of your users). It is been a month since complaining about my bill charges and calling your helpline services numerous times and as well escalating a call to your managers.
I have not received any solution to my problem and let me tell you worst service provider.

Since idea and vodafone has merged (Previously was idea user). I am get high charges on my bill. On 10 june 2020 i call your customer care to know about the charges on my bill i came to know about a plan red x which was activated without my knowledge and without receiving any message about it.

I requested the phone helper to change the plan she inform me if i exit from the plan before 6 months, i have to pay rs 3000 as exit fees (Woah!!!). But there was waived if i charged my plan immediately so i did as soon as she inform i have changed the plan to red entertainment.

Now it is july i yet received a bill of rs-3780 (Great). I have not used any offers which red x provides (You can check in your system).
I will not make any payment for services which i haven't used. Will love to speak with your plan makers or managers about the plan. Or let me use the red x plans then will make the payment for bills.

Hope you for response soonn (Please do your job well).

Attaching a screenshot for plan changes to red entertainment. And please even check the system if i have use the services of red x or not or hear the call conservation between phone helper and me on 10 june 2020 around 4-5 pm.

Mobile number - [protected].

Thank you
Nishita patel.

My mother's idea sim has been rejected from march 2020. She is a senior citizen and cannot step out of the house to get it fixed. Please suggest if this can be addressed online and if yes, what is the procedure? Who should we contact? Is there any email id or phone number you can provide?

I am not satisfied with my data and overpriced. I am trying to port out of vodafone. But everytime i send port message i am getting this message - "upc cannot be generated as there are subsisting contractual obligation".
I contacted customer care to find what obligation i have, they could not assist me properly.

I have been regularly complaining through customer care numbers by 198. The customer executive is saying that some technical issue was going on there, so my query is that when vodafone team will resolve this issue. Kindly do needful for the same. Still, in my area (Atul nagar warje, pune 411058), the internet issue is not resolved yet.

I am facing a very critical network issue for internet speed and cellular networks as well.
This is really impacting my office work because i am using vodafone internet on a daily basis.
I request you please try to resolve the internet issue in my area as soon as possible.

I m not able to send sms via vodafone sim since 4 days.

Please be informed that my main balance is showing -113 Rs. without using the sim for call or internet. My Mobile Number is [protected] My Name is Kajal Patel. /my email is [protected]@gmail.com. I have not used my mobile with this sim for around 3 months for any calls. i don't want to wrongly charged by Vodafone again and again.

I recharged rs 299 on july 21 2020 6:51 am and transaction was successful and 299is deducted from my account but the pack is not yet activated in my sim. My mobile number is [protected].

Respected higher authorities of vodafone department

This is my vodafone prepaid number
[protected]

Lattitude and longitude
19.71122 and 75.99468

This is my address
Room 23 pimplegaon mali talkua gasanghi district jalna maharashtra 431207

Indoor and outdoor network coverage problem due to no site available at out village

Registered network coverage problem immediately ans send network team at our location immediately

I have ported my two numbers [protected] and [protected] in to vodafone from airtel on 15th of july 2020 from the date of activation in vodafone i am facing issues on outgoing and incoming calls, every single call is getting failed and no 4g and 3g services. I have raised a complaint C004-[protected] and the resolution Date was 21st july 2020, however today customer care guys tellings its 24th july 2020 and customer care executives are disconnecting my calls in between.

I am really regretting for porting in to vodafone instead of jio

My number is very crucial for my business Kindly help me on this.

Respected higher authorities of vodafone department

This is my vodafone prepaid number
[protected]

Lattitude and longitude
19.71122 and 75.99468

This is my address
Room 23 pimplegaon mali talkua gasanghi district jalna maharashtra 431207

Indoor and outdoor network coverage problem due to no site available at out village

Registered network coverage problem immediately ans send network team at our location immediately

Allternate number
[protected]

Sir,
I recharged my vodafone member on 16th july 2020. They have sent me sms also confirming recharge. Now they are sending sms that my incoming calls are stopped. When i'm trying to call also "no balance message is coming". I have attached the sms. How can this be? Can someone help? They are not even calling to find out. I have the bank smss also.

My father mobile bill came today as 2100 where the postpaid plan was 99rs.
Out the 2100 bill 1700 was of the 51717 vas number. They have mentioned the call was made for 120 minutes in the early morning 5am.

How can someone listens to a vas service that too on astrology for 120 mins continuously and they are charged about 14rs/min.

This is happening for 2-3 times in last few years.
Vodafone is making money to fulfill their debts.

Hugely disappointed with such big service provider with nonsense logic.

Respected higher authorities of vodafone department

This is my vodafone prepaid number
[protected]

Lattitude and longitude
19.71122 and 75.99468

This is my address
Room 23 pimplegaon mali talkua gasanghi district jalna maharashtra 431207

Indoor and outdoor network coverage problem due to no site available at out village

Registered network coverage problem immediately ans send network team at our location immediately

To
Vodafone customer care service.

Sir/madam

I want to disconnect my postpaid vodafone connection & my no is [protected]. I have already paid all pending bill. I don't want to pay more for the connection. So please disconnect this connection asap.