Vodafone India Complaints & Reviews

Postpaid bill for the month july 2020 includes a charge of rs 162 against vas services which i have not availed or aware of. Please takeaway this charge and issue a fresh bill so that i may pay in time.

Hi, i am using vodafone postpaid number since long, dnt now why but vodafone is getting worst not in terms of adding money in mobile bill.

They have added rs. 800 as as vas in my current monh bill and saying they have renewed prime membership, i was not aware and they didnt even ask or send any confirmation message or call. Its being processed automatically, this is really ridiculous.

Without confirmation how can they even renewed prime membership, for first month it was free and i didnt even aware or used ther free membership and now they have renewed it without asking.

They are saying this is auto renew service.

Am really not happy with this voda service.

I will not pay and please remove this vas extra rs 800 something from my current month bill and confirm.

Hope my this issue will resolve.

Hi

I'm using Vodafone postpaid since long and dnt know why but vodafone is getting worst day by day by the tricks of getting or making money from its customers.

In this current month they have added VAS subscriptions renewed - prime membership charges which is Rs. 800 and I don't subscribe even aware of it.They have provided 1 year free membership, i donot even use that and now without asking they have renewed it and added amount for Rs 800 with my current bill, it's being done by the service provider itself.

They have cheated me not once many times.

I dont want to pay this VAS added with my mobile bill. Really not happy with Vodafone services.

For renew membership, i havent received any message or call, they didnt even ask before soing this.

Hope this complaint gets me a solution.

Hi, i m order the sim in website at 22 july but i am not receiving sim till to day everyday i m call to customercare they says already asaign delivery to executive but not received, every day same thing happens, what the issue i m not understand, i m asking to vodafone management if not able to perform this service please remove online order service in website,

I need proper answer why the sim not delivered

My vodafone sim got deactivated due to non usage.
I wrote it to vodafone customer care email and they told me to visit the vodafone store.
So i visited the store but they told me that my number is only available in postpaid.
So again i complained on mail and told again to visit store. And again same thing happened in the store.
There is lot of confusion.
I visited the store 3 times but got the same response.

Consumers are facing a lot of problems due to lack of vodafone network in khankhara village pin 325220 of chhabra area of ​​baran district. Due to lack of the same net connectivity, schools and government employees are unable to work online.
Mobile number : [protected]

I am using Vodafone since past 3 years. However, from past 5-6 i have notice all sorts of troubles with Vodafone network. I am at my home town Bhubaneswar now and having a lot of troubles with the network in my area since past 7 days. The network was perfectly fine before that. One of the towers of vodafone i guess was removed from the area due to which i am facing such issue. I have Vodafone Super net 4g dongle thats also not working. I want a refund of my phone recharge as i am not able to use 4g service of vodafone. Additionally, i raised a complaint in Vodafone customer care and it was raised and automatically closed without consulting or confirming with me.

Complaint No :- MUM-V[protected].

It's been almost 2 months since i requested vodafone team to provide me zee5 subscription as i am unable to do so from my end which is free with postpaid plan.

This thing is going round and round for the past 2 months and i get only reply from them we are working on it and can't see any visibility of this issue being resolved with the way it is been handled.

Why am i paying the total bill amount when the services are not provided.

Strict action needs to be taken on this.

Sim number [protected] has -213/- and sim number [protected] has -114/- as main balance. I have not use nor suscribed for any roaming services. On both sims i am recharging with package offers all the time. But i am seeing the main balances as negative.
Yesterday i received a msg from vodaphone by saying rental charge of 99/- has been deducted from [protected], and the main balance has been deducted futher to -213/-.
Need correction for both the numbers

//what a stupid organization it is and to such organization why should we pay for unethical and wrong charges??

I am sending this case as complaint to trai including that no nodal authority detail are available

It has been over one moth following your stupid and unethical organiation and no wonder why supreme court is also not leaving you guys on agr

Over last 3 month i have tried all modes at least 10-12 calls, visit to branch, through email, through collection agency,,, etc.. Still there is no hear to your organization,,, are you running a service organization???

Your data never works, call gets dropped, bill charges enhanced during lockdown without intimation???

Pl. Ensure both the numbers [protected] and [protected] are activated and adjusted of wrong charges are waived off..

Thanks
Manish
[protected]

Sir, i am using vodafone sim for the last 4 years. I have never faced a network issue then. But now i cant use 4g network.
No calls or messages are received while on 4g network.
Only if i change from 4g to 2g only i can receive calls and messages.

No range or if there is range when i on my data it will be in 'e'.

Me my brother & sister are having online classes. We cant use internet because of this.

My number is [protected]
Brothers number is [protected]

Our region: cheenkalthadom p. O
Mylapra
Pathanamthitta
Kerala

Hello,

It's been few weeks now i don't have any network at all on my phone.
I did everything mentioned on vodafone official website to try getting network but failed.

I drop mail to vodafone but still my network problem persists.
Vodafone care says, they are unable to contact me on my phone.
I said them repeatedly to call on my another number because vodafone network is not available at all.

So, if they can't solve my problem, vodafone must return my recharge amount with interest.

I need your help to progress on vodafone problem further.

Thanks and regards,
Rahul ravindra chiddarwar

I have been a vodafone customer for over ten years now and vodafone postpaid users have always faced some of the other billing issue during their usage. I’ve faced more than 10 such errors from vodafone’s side. This time they’ve gone too far. They’ve charged an unbilled amount of ₹780 citing it as voice charge on an isd number. During an era of internet, if anyone needs to make an isd call, one would easily do so using whatsapp calls etc. I’ve called customer care but they’ve failed to give any explanation apart from “its there in my system”. I am thoroughly disgusted with my experience with vodafone for the nth time.

I requested for conversion of Vodafone postpaid to prepaid.
I paid all dues.
The Vodafone store near my location provided the prepaid sim card.
But even after 2 weeks it isn't activated.
My phone number is [protected].
Please kindly solve the problem.

Heloo,
There is no internet service in my area which is urban area.Network is fine but internet is not there and we have been using JIO internet service for quite long now. Since we have been using Vodafone sim for years, now we feel we should make use of its internet as well.Hence there is an urgent need of a tower or good connection in my area.

Hello,

On 12 jun 2020 i went to purchase vodafone wifi dongle. But the vodafore store people said vodafone dongle is not available but they opt me to purchase idea dongle saying both vodafone and idea are same now. And they confirmed i can use vodafone sim in idea dongle. Hence i purchased a idea dongle and vodafone sim. But once reached home the sim was not working, i have tried another vodafone sim in donge which as well not working. I call the mini-strore and enquired and they asked me to buy on idea sim which i didnt agreed. Also i tried the vodafone sim which i bought there also not working and the person said there is some problem in activation. I said i want to return the product and the person agreed. Next day i went to shop to return and shop was closed. I called them they didnt picked my number. I tried with another number and they picked and asked me to come next day. Without opening the shop they asked me to come to shop later they are not picking our call. It happened for a week and later due to covid-19 there was a complete lock-down. On 24jul2020 i saw shop opened and went to return the product. After 1 hr of waiting they asked me to come on 28/jul. Their clear intention is to cheat my money. As i asked them to settle today, they said they cant get return as its already 2 months and i was using it.
I never used the product as it wont support vodafone sim. Also the sim he gave also not activated till now.

Please arrange to raise a complaint and get my money back.

Dongle price - 2500
Sim cost - 100
Recharge cost - 200

Ministore details

Ssa communication
No.2, 110, mount poonamalle high road, kattupakkam, chennai, tn - 600056

Regards,
Hariharan s

I am unable to talk over phone as facing lot of disturbance while talking. Voice is getting crack in between... Sound not clear...

Respected higher authorities of vodafone department

My name is yusuf pathan
This is my vodafone postpaid mobile number

[protected]

My card had been not working from 2 month i had done card swapped almost 10 times i had lost my job also due to vodafone harrasment

Vodafone is not taking initiative to activate my card and my number also vip i had purchased in airtel and i had ported into vodafone

But vodafone is know for happy to help but for me vodafone has not done any help no response no action nothing

I m requesting to higher authorities please look into this concern of card swapped and activate my card on urgent basis

I m providing my allternate number

[protected]

Yusuf pathan

Even though the network coverage is not bad, I can't place any call and incoming calls are also disabled. When I place call it shows dialing, not in coverage area, can't place call because mobile number not registered.
This happens randomly and on other days calling works fine.
I have tried inserting SIM again, airplane mode, turning off other em devices. But nothing works.
I have Vodafone sim card.

I have been charged an unexplained ₹47 in my Vodafone postpaid bill for June-July 2020. The charge is displayed under Value added services as "WWAP_DLS0047_PPU_KINxxxxxxx"
The amount was added without prior confirmation (no SMS was sent or authorisation given from my end) and repeated customer service calls have been fruitless. No executive have been able to explain the charge and all of these calls have ended with the customer support team hanging up when asked for clarification.

I would like a full explanation of the charge and the amount deducted from the bill with a proper apology from the Vodafone team.

I may be contacted on [protected] for resolving this issue at the earliest