Vodafone India Complaints & Reviews

Additional value added services were added to my post paid bill amount. This was added without y permission and i am asked to pay the entire bill amount.
I an holding off from paying the entire amount.
Awaiting for the response.

While recharging vodafone prepaid number, i have wrongly typed the number and a different number was recharged for rs.379 datapack for 84 day validity on 13Jul20. when i called Vodafone customer care, they informed that the reversal is not possible. Suggest on how to get the amount credited to correct mobile.Regards.

Team,

I am located in darshanpurwa area, not getting a single network on my all mobile numbers in the current situation everyone is working from home my complete work and contacts are by my vodafone number only. There are 6 to 7 numbers we are using in my single house, suggest and help me to fix this it will not take time to switch to some other network

I had vodafone postpaid number which is inactive from long time and in march one of your executive (Female) contacted me and said, mam please pay the bill today and i'll deactivate your sim which i did even after i was not using the sim i paid the bill and now after 2-3 months i'm getting calls and messages on my alternate number for paying the bill of 703rs. Number from which the executive contacted me is [protected] and now she's calling me again the same lady and other executives also. Why should i pay the bill when i don't have the sim.

This is to raise a concern which i am facing regarding the excess bill amount which is started showing on my vodafone app off lately.
Bill amount which is being generated on 28th june was of rs 709.49 but on another screen outstanding amount is showing as rs 815.54, which leads to a utter surprise for me. Screenshot shared for reference
I also tried to connect with customer care for this, but didn't get a satisfactory response.
As per them this amount is applied because in jan i have used one of my mobile number outside family plan for some time.

If amount is pending for january month why they are asking for the money in july.
Secondly they are also not ready to provide me the bill of this amount and forcing me to pay it, why should i pay anything if i didn't get the bill of it, as per government i can ask for the bill of whatever amount i am paying to anyone.

Again balance has been deducted on my number even after blacklisting my number for vas deduction that too at 3 am when i was sleeping. Recieved this message stating - dear customer,
Thank you for downloading ppu_game from telesync_solution.
You have been charged rs. 10. Also had raised the concern with your customer care executive today.. After which i recieved this mesaage - hello! Your request for credit posting with reference number mum-v[protected] is registered. Your request will be processed by 14 jul 20 09.32 am. For further assistance, dial 199. And also a message stating the same has been processed but i havent recieved my refund. Kindly let me know when i will get the refund or else i would have to take serious steps for this wrongly deduction from your end even after black listing my number. Kindly note vodafone agent had blacklisted my number on july 2 2020 from vas deduction.. Still this deduction is taking place that too from their end.

I have recharged my mobile no.[protected] with rs.26 message pack. Recharge is successful but i have not received it's benefits.

Dear consumer complaint team,

Dear respected sir/mam’s,

As i paritosh jaiswal as a citizen of india would like to inform you that past 20days i am facing a huge problems regarding

1- network
2- calls drop

Where i have make a complaint to vodafone company and send a several mails for the same where they only given me a complaint registered number and they always told me that your aforesaid issues will going to solve but but not a single days was available for me where i had not faced the aforesaid issues.

So, i request you kindly help me out to get resolved my issues and pls take an initiative action against vodafone company.

* note:- send some screenshot as an attachment for my aforesaid problem as a prove...

“pls give me a proper justice”

Regards

Paritosh jaiswal
M/s varanasi auto traders {proprietor}
# [protected]

From: "jaiswal"jai. [protected]@rediffmail.com
Sent:sun, 12 jul 2020 10:15:54 +0530
To: [protected]@gov.in
Cc: sushma. [protected]@vodafone.com, sunil. [protected]@vodafone.com, [protected]@consumerhelpline.in, consumercomplaints.[protected]@gmail.com, [protected]@consumercourtforum.in, [protected]@in. Ibm.com
Subject: got fed - up vodafone service facilities_[protected]

dear trai team,

dear respected sir/mam’s,

as i paritosh jaiswal as a citizen of india would like to inform you that past 20days i am facing a huge problems regarding

1- network
2- calls drop

where i have make a complaint to vodafone company and send a several mails for the same where they only given me a complaint registered number and they always told me that your aforesaid issues will going to solve but but not a single days was available for me where i had not faced the aforesaid issues.

so, i request you kindly help me out to get resolved my issues and pls take an initiative action against vodafone company.

* note:- send some screenshot as an attachment for my aforesaid problem as a prove...


“pls give me a proper justice”


regards

paritosh jaiswal

*
dear sir/ma'am,
greetings from vodafone idea!
based on your email, i am summarizing your concern regarding call drop.

i would like to inform you that as per system check, we have already raised a complaint for network issue, and your complaint no. Is [protected], so kindly wait till[protected].

to manage your vodafone account, visit our websitewww.vodafone.in ormy vodafone app: www.vodafone.in/pk1
for vodafone subscribers: click https://bit.ly/2xKGVNf

vodafone care whatsapp number: [protected]

we thank you for your patience and support.

thank you,
rahul verma
vodafoneidea care
website: www.vodafone.in
my vodafone app: www.vodafone.in/pk1

*

on 7/1/2020 2:48 pm; from: jai. [protected]@rediffmail.com; to: [protected]@vodafoneidea.com; ;? Cc: sushma. [protected]@vodafone.com; ; subject: re: network issues_paritosh jaiswal;
Dear team,

Issuing following:-

Since when have you been facing this issue?

Ans-after get poarted my number

• what is the frequency of call drop?

Ans-daily 24 in every second call getting drop

• what is the signal strength in your handset (Number of network bars)

Ans-only one bars

• symbol displayed on handset (E, h, h+, 3g, 4g)

Ans - i have selected 3g as vodafone mini store front desk executive has guided me

Regards

Paritosh jaiswal
M/s varanasi auto traders {proprietor}
# [protected]
*
From: [protected]@vodafoneidea.com
Sent:wed, 01 jul 2020 14:37:01 +0530
To: jai. [protected]@rediffmail.com
Subject: re: network issues_paritosh jaiswal

Dear sir/mam,

We greeting from vodafoneidea limited.

We are sincerely regret for the inconveniences caused to you.

As per email interaction. I would like to summarize your concern regarding network services not working properly on your vodafone numbers is [protected].

Follow below steps to select network manually
Go to ‘settings’
Click on ‘connections’
Select ‘mobile network’
Select ‘network operator’
Click on ‘search network’
Delete cache and cookies from browser settings

If the problem persists, request you to provide us the below mentioned details:
• since when have you been facing this issue?
• what is the frequency of call drop?
• what is the signal strength in your handset (Number of network bars)
• symbol displayed on handset (E, h, h+, 3g, 4g)
• alternate number
• detailed address where issue faced (Landmark, pin code, building name, society name, taluka name, street name floor number)

Visit the nearest vodafone store by clicking on the mentioned link: https://shop.vodafone.in/shop/store-locator.jsp

We appreciate your patience and regret any inconvenience.

Just say “hi’ to chat about anything from payments, offer, data, & more.

Click on https://bit.ly/2xKGVNf

Vodafone care whatsapp number [protected]

Thank you!
Parag gour
Vodafoneidea care
Website: www.vodafone.in
Myvodafoneapp: www.vodafone.in/pk1

*
On 6/30/2020 9:56 pm; from: jai. [protected]@rediffmail.com; to: [protected]@vodafoneidea.com; ;? Cc: sunil. [protected]@vodafone.com; [protected]@trai.gov.in; [protected]@trai.gov.net.in; ; subject: network issues_paritosh jaiswal ;

Dear vodafone company team,

As i would like to inform you that i paritosh jaiswal as your customer facing a huge problem regarding network from the first day when i get port my number from bsnl to vodafone on dated 19th june'2020 in which i got a request a confirmation code from company regarding port approval which is

Be894245

From that days and today i am continuing facing a same aforesaid problem of network where my phone was getting disconnected automatically when i am having my

1- business partners
2- personal

This is not the end of my mail but also i have launched a several complaints (Complaint no_[protected]) for the same where they are (Customer care executives) giving different excuses that from past 15 days there is a network issues.

Not only this but also i am using apple handset and i visit to service center to clear that is there any issues in my phone but service center executive tell me there is a network issues your phone is ok...

So, i request you kindly take an initiative action against my aforesaid issues asap...

Regards
Paritosh jaiswal

# [protected]

Sent from rediffmailng on android
This e-mail (Including any attachments) may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be construed unlawful. Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or may contain viruses. Vodafone idea limited does not accept any liability for any errors, omissions, viruses or computer shutdown (S) or any kind of disruption/denial of services if any experienced by any recipient as a result of this e-mail. This e-mail (Including any attachments) may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be construed unlawful. Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or may contain viruses. Vodafone idea limited does not accept any liability for any errors, omissions, viruses or computer shutdown (S) or any kind of disruption/denial of services if any experienced by any recipient as a result of this e-mail.

Regards
Paritosh jaiswal
# [protected]

The 4g service provided by vodafone is at times slower than a 2g connection and when we get a proper speed it is unstable.
The call dropping rate is high, at times the phone doesn’t even connect to the dialled number.
Sometimes all of a sudden we do not receive any signal.
The service provided does not meet with the service expected.

I didn't used my mobile no. [protected] for about 1 year, now it is deactivated but i want this number back. Customer care executive told me that it can't be issued to you now. This no. Is still not alloted to someone. Kindly tell me the process of getting this no. Back

Money was deducted from my account but the plan isn't activated yet. Please resolve this asap.

My vodafone number is [protected]. Today on 11th july 2020, at 7:35 am, charges were deducted for ppu_game from telesync_solution on my number without my consent and amount of rs. 10 is deducted.
I havent requested any such service. As per trai regulations, request from customer is needed and two time confirmation is required for balance deduction. I want the deducted amount refunded in my balance immediately.

I wanted to bring to your attention that i have used 2 postpaid number ([protected] & [protected]) and paid the outstanding bill 3days before the lockdown and on the same day requested vodafone store rep mounica to convert these 2numbers into prepaid so she responded stating she had put a request and gave me new 2sim cards (Which is attached) and requested me to wait for 6working days (After 3working days lockdown started has everything was closed), so when lockdown was called off and after 3working days was over i was waiting for this migration, as 6working days over when i checked by inserting the sim cards which rep has given, i was unable see the signals
So,
Called customer service they advised me to check with vodafone store,
So,
I went to vodafone store & checked, the store rep said i have to outstanding due of rs.1210/- for the number [protected] and rs.615/- for number [protected] which was billed for the month of march to may and now it is suspended, so i asked them when it was sent to migrate o prepaid how come i have been charged they responded due to lockdown the migration was not done and outstanding due should be paid for further information they asked me to email their higher authorities,
So,
I emailed my concern at (Appellate. [protected]@vodafoneidea.com) on 11 june, 2020 i received reply from vodafone authority by name govarthan stating "we have made post adjustment there is an outstanding amount of 97.73/-."
So,
I went to vodafone store to pay the rs97.73/- but rep stated outstanding balance is rs 293/- for [protected] and rs 743/- for [protected], i showed her the email which i received from vodafone higher authority, after reading it she stated that we can't do anything whatever amount shows on the screen, needs to be paid, if any concern regarding this then email back to the higher authority,
Again i emailed my concern to the vodafone higher authority and after that i received response through email from the vodafone authority by name vignesh. S stating bill has been generated for june-2020 until prepaid migration is done, you will be charged,
I have replied him via email stating in the month of march, when i have requested vodafone store rep to migrate the 2numbers from postpaid to prepaid she told me to clear all the dues then migration will be done, so immediately i paid the dues and asked her to migrate the 2numbers, so she had sent it for migration (When it was sent for migration how will i be charged again)
I received response through email from the vodafone authority by name vignesh. S stating “please be informed that your migration request not yet processed and we are unable to process due to covid-19 pandemic also some regional restriction as per government guidelines.”
I emailed him back stating when i have not used the service why i have been charged & due to covid-19, migration request is taking long than ever, if covid-19 pandemic would have not been then i would have gone then and then only to the store and checked,
Has i have not received any response for the email, i went to vodafone store and checked, rep mounika and manager of that store stated they have not received any response from higher authorities and as of june-2020 outstanding amount due is [protected] is rs743/- and [protected] is rs199/- and this 2numbers are suspended, for further information they have advised me to email their higher authorities so i have emailed, till now no response,
I would appropriate if my problem is solved by migrating the 2numbers from postpaid to prepaid without charging me any amount.
Any questions feel free to call @[protected].
Kindly help
Thanks
Marian rozario

Vodafone is no.1 fraud company. I recharged rs 200 talktime.. They taken rs-134 without proper information. This is number [protected], i tried many times to customer care 198 they didn't respond.in the call the complaint option is not there..# vodafone company.. Such a fraud company... I really disappointed with vodafone sim... Useless sim... No caring about customer.

On 28th june, 15:15 hrs i get a message that:
"everybody is welcome" has been set as your caller tune for all at rs 0/30days. The service will get deactivated on 28th july 2020. To deactivate, sms stop to or call 155223 (Toll free)

Immediately followed by this message, i get another message which reads as follows:
Hello! Callertunes will be activated on your number in 15 minutes. This service is valid till[protected] and a 30 day rental of rs 39 will reflect in your next bill. To deactivate, sms stop to or call 155223 (Toll free)

Since, i did not ask for any such service, no action was taken considering the many frauds that are happening by sending such sms. Also, both the messages sent one after another were contradictory. To my surprise, i find that rs 39 is charged in my bill as vas. Something i did not ask for. The customer care executive (Tkt raised[protected] dt 11th july 2020) told me that systems shows that i asked for the vas services to be activated! He deactivated the vas service but refused to withdraw the unfair charges and told me that no one can withdraw those charges!!

I expect a redress of this illegal practice by the company to force money from its unsuspecting customers. I expect that my vas charges are reversed immediately. Else, i will have to approach the consumer forum.

Confidential
Good morning sir, as a border guarding force, using more than 700 gsm sim of vodafone in the area of kokrajhar on international border (Ibb). Please send your representative or provide signal booster for enhancing network/internet connectivity. Our contact no. Is [protected]

I am getting daily sms for "your re 1 store subscription has been renewed @rs5.00/- valid for 1day. To unsubscribe sms stop to 155223"
I have never requested this and yet they are taking 5 rs from me daily!!! I have unsubscribed many times but nothing changes... How much money will they take from me!! They are blindly robbing us customers. This is very wrong. Vodafone india you need to be accountable for these unlawful charges on your customers!

My outgoing sms services of vodafone number [protected] has been barred without any intimation and now i have done the recharge then also services are not being restarted.

Please provide me smsc no for up west...

We had an outstanding bill in our Vodafone number, so they had barred all outgoing and incoming services including text messages and calls. We paid the full amount of the bill on 7/7/20. Even the Vodafone customer cares says that the outstanding amount is ₹0.00p but yet none of the services have been activated, not even text messages to receive important OTPs. Vodafone customer care isn't connecting me with an actual customer care executive to speak with, but I need that number to be active. Customer care says I have no activated plan.