Vodafone India Complaints & Reviews

I had a vodafone postpaid connection converted to prepaid and during this i was asked to pay the prorated amount for that connection and also plus the amount to recharge when the number gets converted for which i did. Now the issue here is that i have a bill generated for the same number that shows no amount that i paid and also during all this the executive at the store delayed the process of getting the number converted by which i now have a high bill. Vodafone is not looking upto the issue and says even though there was a delay in converting the number it’s me who’s liable to pay and they’re straight away denying it’s their fault.

Idea-vodafone service is very pathetic in my area. So, i want to port it to others network but vodafone custome is not responding to me at all. I got below msg when i sent it to 1900 for port and they are not responding to any of my query. Below is the message ;
Upc cannot be generated for the reasons: (1) there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Please let me know how to proceed on this and to get upc which will help in porting.

Thanks,
Vikash

Dongle no [protected] is not working. Please have it rectiefied at the earliest.

I want to port out from vodafone, but getting error whenever i send port to the 1900.. “ upc cannot be generated for the reasons: (1) there are subsisting contractual obligations with your service provider. Please contact y 1900 till[protected]:00".”

Kindly let me know what is the problem and when i’ll be able to port out.

I had submitted a prepaid to postpaid connection application on 11th july 2020 in Vodafone Store, linton Street, Kolkata. Upon submitting the request I was given a prepaid sim and was told the connection will be active in 2hours time. But till today the 18th july my sim is not active as it is showing sim provisioning failed. I have visited the Vodafone store Linton Street many tomes but my problem has not resolved. The service personell at the store are assuring it will happen in a day's time.However a week has passed and my problem still persists. I am very offended with the quality of service.

I am postpaid customer my mobile number is [protected] and from the day 1 in Vodafone I am having one caller tune and the caller tune is kandha sasti kavasam from soolamangalam sisters devotional song and I did not change the caller tune even for one time. But for the last 3 months the caller tune is not there and when ever I am trying to activate the caller tune I cannot activate via voadafone app and sms. instead I am getting a sms dear customer we are unable to process your request right now recharge with caller tune pack. but since I am postpaid customer I am unable to recharge. when I am trying with toll free executive they said kind raise a complaint with corporate care.[protected]@vodafoneidea.com. so I had raised a complaint kindly activate the caller tune at warfoot basis.

I have idea no which was changed to Vodafone Company in May 2020. In mohali and chandigarh facing network connectivity, call drop, voice not clear and internet speed extremly slow or internet never connects especially at night since last 4 months. Complained so many times it works fine for 2 days again same issues. Today called at Customer Care 198 their representatives disconnected the call without writing complaint issue. Then tried at Vodafone app their also they didnt write complaint kept on insisting to give alternate no which i dont have.
They dont want to improve and dont even register complaint..Very poor service voice breaks, internet speed slow and call doesnt connects. Then they say we have checked network coverrage is proper in your area..Mohali, Punjab Sector 80, Chandigarh sector 26, 35 everywhere..

How to port out from Vodafone?

My vodafone postpaid number not working from last few days and i have paid due bill amount for my number as per company shown me.
I disappointed that vodafone not resolved the problem.

Dear concern,

I am varun kumar sharma, using vodafone mobile number [protected]. I am not happy with there services. Signal not proper, voice cracking, internet speed issue. So i want to port my number to another operator. But after many times i send "port" to 1900 i didn't get any upc code. I paid my all bills in advance and my current bill shown rs. -56 which due on 31july. I paid my all dues in advance. They replied upc...

Primary number @[protected]

This is really unfortunate that Vodafone denies to accept the billing system issues and causes harassment to customer.

This is crystal clear I have not made 200 sms to a fictitious number 53488 .
July bill - special number charges ~1000/- came as big surprise.

Vodafone charged in May bill for International SMS where none of the numbers are known to me.
Look at the data below
It says on a single day at midnight in the span of 1 min, 39 sms sent. Is it possible for a human to perform this operation ?
In spite of multiple follow ups Vodafone customer service, they continue to overlook on that and continues to pass the blame back to customer claiming everything good in billing system.

03/04/20-23:19:18 [protected] 0:00 5
03/04/20-23:19:18 [protected] 0:00 5
03/04/20-23:19:19 [protected] 0:00 5
03/04/20-23:19:[protected]:00 5
03/04/20-23:19:20 [protected] 0:00 5
03/04/20-23:19:20 [protected] 0:00 5
03/04/20-23:19:21 [protected] 0:00 5
03/04/20-23:19:21 [protected] 0:00 5
03/04/20-23:19:56 [protected] 0:00 5
03/04/20-23:19:57 [protected] 0:00 5
03/04/20-23:19:57 [protected] 0:00 5
03/04/20-23:19:58 [protected] 0:00 5
03/04/20-23:19:58 [protected] 0:00 5
03/04/20-23:19:59 [protected] 0:00 5
03/04/20-23:20:00 [protected] 0:00 5
03/04/20-23:20:01 [protected] 0:00 5
03/04/20-23:20:01 [protected] 0:00 5
03/04/20-23:20:02 [protected] 0:00 5
03/04/20-23:20:02 [protected] 0:00 5
03/04/20-23:20:03 [protected] 0:00 5
03/04/20-23:20:04 [protected] 0:00 5
03/04/20-23:20:09 [protected] 0:00 5
03/04/20-23:20:[protected]:00 5
03/04/20-23:20:10 [protected] 0:00 5
03/04/20-23:20:11 [protected] 0:00 5
03/04/20-23:20:11 [protected] 0:00 5
03/04/20-23:20:12 [protected] 0:00 5
03/04/20-23:20:13 [protected] 0:00 5
03/04/20-23:20:13 [protected] 0:00 5
03/04/20-23:20:14 [protected] 0:00 5
03/04/20-23:20:14 [protected] 0:00 5
03/04/20-23:20:15 [protected] 0:00 5
03/04/20-23:20:[protected]:00 5
03/04/20-23:20:[protected]:00 5

I have been getting calls from strangers saying i called them first. I checked my log and there has been no calls made. I fear my number has been spoofed. Can i get a info on this as soon as possible.

Apparently a vas was activated without my knowledge and an amount kept getting deducted every month. Turns out the service was "activated" in march and i only got an sms in june saying i was getting charged for it.

I called up vodafone cc on june and asked them to cancel the service and refund the deducted amount. The cc person said he will do what is necessary. Turns out he never cancelled the service in spite of taking down my complaint and i got charged even this month.

I called up cc again today and the person on the line said i can send an sms "stop" to 155223 which should stop all vas activated on my number. She also said she will cancel this for me.

I sent an sms to the above number but i got a reply "you are not active on any vas service."

Then what am i getting charged for? I do not understand this scam. Who can tell me who activated the service without my approval and why wasn't it cancelled after my first call?

I ported my number airtel sim to vodafone on 14th july 2020, the porting has been completed and received the signals on my new vodafone sim, but it's not yet activated, had a word with vodafone customer care executive but he gave wrong info, trying to call customer care again but reaching to an executive is a hercules task, still trying to connect with vodafone care executive.

Now, my decision to port from airtel to vodafone, seems a wrong decision due to bad field and customer care executives.

We have been facing too much problems with Vodafone Services regarding poor network since the past 2 months.
Verbal complaints then personal visit to their office and complaints over e-mail have not helped us.
Finally searched their website for contact details of their Customer Care Services Head o[censored].P. East Circle, which displays Mr. Vinay Saxena. We called on the given mobile number and narrated our problem, some person named ROHIT attended the call and assured that our problem would be resolved by 16th July 2020 5p.m. That too was just a false assurance.
Again called on 17th July, but another person answered the call and again wanted me to narrate the whole story once again to him. When we asked for the person (ROHIT) who spoke to us earlier, he was un-available. Every time I have called, the mobile number of Customer Care Head is picked up by different persons and he is un-available.
Really ridiculous and disgusting state of affairs.
We are now left with the only option of porting our connection to another service provider.

Kanpur Municipal Corporation — Payment Charged
neelakshi kapil on Jul 17, 2020Mark as Resolved

Today i was reached out by one of your Associate - Vivan Arya
Phone Number 0 [protected]

He asked me he will guide me to initiate Refund amount of RS 11870 from Shine.com and walked me through process, of Google pay UPI Voucher Redeem code.

he asked me to pay amount
24999 RFCAZ
29999 RFCSHINEREFUNDAZ to [protected]@okicici

and by this i will get refund and no amount will get deducted from my account.

Amount 24999+29999+24999 got deducted from my account and no refund was made.

This is Fraud from your side
I am Going to File FIR if this will not get resolved within 2 hours.

Dear VodafoneIdea,

I have been trying to send request to PORT out for my vodafone number [protected].
But everytime it is failing. I checked my plan's validity and balance, both seems fine and still I am unable to send the PORT SMS.

After a google search, found out that many people have faced this same problem.

If there is a facility provided by the Regulatory Authority (TRAI), you must adhere to that. By not allowing users to be able to send this message OR Blocking 1900 for outgoing message, this is a clear case of Defaulting with the Rules and Regulations.

for your reference, attaching the screenshots of
my account status from Vodafone App as on[protected]:01:00 IST
the error message that I am getting on sending PORT request

Vodaphone network service is very bad.

Vodafone has failed to provide pre-paidinternet service despite several recharges. There is poor internet connection for long 3 months. Vodafone has robbed my money. Despite several attempts to reach out vodafone customer executives for failed service, no connection can be done with them.

See i have done recharge of 149 in vodafone number [protected] after that i couldn't send msg to anyone specially for upi.. I again place your sim in first position nothing happen
Again do recharge for sms
This is worst thing
I pay 149 for my sms service ok please restore
Otherwise i will go to consumers court...
Your company will not able to handle more court case...
Monday saturday i will file complain if you don't allow to send sms... I pay for sms ok [protected]

Hi,

I had the above mobile in my personal name and given deposit of rs 4, 000/- plus to activate my roaming connection. However few years back, my mobile no was converted to corporate account. However i have not received the refund of security deposit placed when it was a personal number so far.

I had placed the complaint at your sunder nagar, malad west, mumbai 400064 store in january for the refund.. However the store has been closed and i cannot follow up with them now.

Please refund the deposit at the earliest.

Regards,

Ashish
[protected]