Vodafone India Complaints & Reviews

I have been using vodafone from nov 2017 and have been have a terrible experience ever since.

Since nov 2017 till april 2018 i was in andhra pradesh circle and from april 2018 onwards i have been with mumbai circle. I had a long story o[censored]nresolved issues with vodafone security deposit with ap circle not been credited back to my account. Vodaofone kept my money for more than 10000inr for several months and never wanted to return it. Imaging they taking monies like this from 100s of 1000s of customers then how much of cash flows they would wrongly accumulate?

For the last few months i have been facing issues with my billing and a number of my bills are incorrect. There has been no resolution to these issues. I get a reply from jr. Person who either does not understand english or does not have the competence to deal with such situations. A number of times i have got completely unrelated replies and responses which makes me wonder what/who vodafone is hiring.

Background:
I have been continuously been on iroamfree on my account from nov 2017 onwards, as i travel very frequently and use my indian number all around the world.

Issues:
1. Vodafone relationship manger:
I would like to know who the relationship manager is as i am not able to deal with the incompetence and the long waits when i call vodafone customer care. More than the waits, i have a simple problem, i do not understand "hindi" and 90% of the times when i call, the person on the phone only answers in hindi. Being a person who does not understand its my weakness, however being a national services provider vodafone not employing an english speaking person is just horrendous experience to start with!!!

2. Incorrect billing:
As i mentioned that i have always been on iroamfree on my account from nov 2017 onwards, and have standing instructions given to vodafone to keep my iroamfree active on my number continually. However, at the end of 28 days, the pack get deactivated and the new pack gets activated, vodafone system does not activate the pack immediately and there seems to be some lag in getting the new pack activated, may be an hour or so. I am usually charged for data and calls in this lag time.

I understand that as per the system the charges are correct, however, you will have to look at this as a continuous usage of the pack and not like the starting of the pack. I am paying for the entire 24hours in the day and just because of the system issue of vodafone i cannot be charged during the lag time. I understand that if this is the first time i am starting the pack, ie: if i request for pack to be activated on xx date at xx time. However, my case is that the pack (Previous months pack) is active few mins before i am charges and the pack (New pack) is active few mins after i am changed for the calls/data.

In many time, i do not even get an sms stating the pack has ended, neither the sms nor the vodafone app shows that the pack is deactivated. Number of time, the vodafone app does not even allow me to activate a pack stating that the current pack is active. How am i supposed to monitor this in ist time when i am traveling globally? Attached screenshots for your reference.

For the month of nov 2018, i am charged over 150 inr as charges for wrong charges and for the month of dec 2018 i am charged over 5015 inr as incorrect charges.

Every month vodafone charges on a average of more than 1000inr in incorrect billings and does not care to respond. If questioned they terminate the service and block the number.

3. Charging for international roaming service:
Since the time i am using the number i never had the rentals for international roaming service, from the 4th dec 2018 bill i am suddenly being charged for international roaming service rental of 150inr per month. While i was using the service for a long time for the last one year i have not been charged these rental, however, vodafone deactivated my service and i requested to reactivate the service and from this time i am charged 150 inr for rentals for international roaming. Non of the other numbers that we have in the same household has these charges.

I have made a number of calls to vodafone and i have not got any solutions to these issues.

The customer service is so incompetent that there is no resolution to any issues, i am always promised a call back, when the call back comes its met with another call back. I try to reach sr. Officials they just seem non existent, vodafone affiliate desk does not answer calls for hours together.

Regards

Respected sir/madam
I'm sumit dahiya and i'm complaint from last 3 years against network issue at my village kheri manajat but no one can resolve it. They are selling their sim but not updated their network strength which is cause of mentally harassment. My village 3km from capital of india but no one look at this. When we want to do a call we have go on roof. If there is any emergency we unable to do call from ground floor.
Hope you understand and try to resolve.

The complaint is regarding a vodafone number +91 [protected].

My number had not been disconnected till date even though it has not been used in the last 6 months. I have sent requests to discontinue the number from dec 18 (Email attached) but am billed every month and am forced to make the payment as it affects my score and other numbers linked to it, which also et disconnected every month. Please help.

I have applied for porting my prepaid mobile number from vodafone network to BSNL network. I have already submitted my proof with porting code and recueved a BSNL simcard too. Its now been morethan two weeks, that is morethan 15 days. Usual time of porting is 7 days after submitting proof and the recieved porting code. The retailer cgarged 50 rupees for this service and gave me a new sim of BSNL which according to him will get activated within 7 days after disconnection of vodafone network. But now vodafone is not got disconnected and also I couldnt track the status of porting from them. I called customer care many times but there were no any response. The unfortunate thing is that now vodafone blocked my outgoing and incoming service in the number saying that I have not recharged the number and the existing balance remains useless. It is a complete injustice towards the customers. They should have taken steps to disconnect and swap number to bsnl network as per my applocation. Or atleast they have to allow me to use my nunber and the existing balance. I don't know where to contact or complaint about this. So as an initial step I am filing this here. After I will contact legal professionals for further legal proceedings against this kind of irresponsible approach from this network provider. My number and porting code is attaching here for your reference.

From the last few weeks, i am having problem with my vodafone network. Suddenly it loses network and comes back online automatically. This has started in the month of december 2019.
I have submitted 3 complaints per weekly basis but ur service provider speak with me and said that 2 days me aapka problem solve ho jayega...
i have also complent 1st of january 2019 but after 5 days i have again call at 198 but ur service provider provide info he said that 1 months remaining to solve your problem
This is not good service aur ha maine jo monthly recharge kiya he uska kya 199 rs????? vodafone refund karegi kya muze total loss hua he...
finally i have decided to leave vodafone...

Hi team, i am trivendra kumar singh (Retailor). My etop no is [protected]
My distibutor is not provide me proper service. And they also pressurise me
For a huge stock in a week. But we cant maintain a huge stock due to some econmic problem.
Distributor did not visit daily in market they comes only one time in a week.
You can also check my etop transaction for this detail. If they come 3 time in a week then i can manage but they visit in market one time if any emergency then they visit 2 time in a week.. And also they pressurise for a huge stock..

So i requested to team plz provide me proper service by vodafone
I am 10 years old reatilers and this this type i didnt face..

I am waiting for your response.

I have just recharge for the international roaming package of rs 3495 to call urgently in uk. But i am unable to use this pack. When i talked to customer care they told me that it is wrong recharge pack. Infact, i have recharged this pack from vodafone store in rohini sector 3. But the store operator did not told in proper way about the recharge. I am vodafone customer since 10 years. I didn't expect this and i want you to take serious action against the store operators. I lost me money also.

Fed up with vodafone service, earlier i had 299 plan (Unlimited call + 50gb data) which didn't use. So i asked the executive to change my existing plan into voice usage plan & they have given 199 plan with 50 rs discount 4 unlimited voice call & now they sent bill amt 731 inr. Post inquiry they r saying in ur plan there is only free local calls no std & u have 2 pay 731/-. I asked to deactivate my number immediately than their executive called and offered me 299 plan with 100 rs discount (Includes unlimited voice call + 20gb data), see how these operators start cheating their customer. Again they trying to make fool their customer just to retain post that they will charge as per their own.

Last month i got a lot of calls from vodafone to stay in their network. Once they see customer retained in their network then they start sending overcharge billed amount.

We are using vodafone corporate postpaid connections and we wanted to block the number's.
Given below numbers's
We request for blocking this number's ([protected],) and issue a new sim card's.
And another two numbers ' we wanted to deactivate the service permanently ([protected], [protected]). The reason is it is not in use we are paying simply for this every month bill, and [protected] number is one of the employee quit the job the sim is with him hes not answering our calls so need to block this number and issue the duplicate new sim, for this request we are doing past more than 3 months and we called more than 50 times to vodafone corporate customer care also they says do the mail and submit letter head in main to corporatecare. [protected]@vodafoneidea.com we did this also many times but no one is responding to our request

Please do the needful.

My mobile no. [protected]
Address - vodafone office sidhi district - sidhi (M. P.) 486661
Vodafone office distributor charging extra money i have paid 265rs for sim replacement
It's very wrong and there is abso very bad behavior
Please stop sidhi vodafone distributorship and replace vodafone mini store
Customer facing very trouble and irritate behavior

I applied for port-out from vodafone but my request has been cancelled. Your vodafone company not solving my issue already 9 days has been passed.
Kindly help me from port-out because i am fed up with your company and its services.
My phone no is [protected]
Name : rohan kapoor
Port-out request has been rejected
My complaint not been resolved by vodafone store

I use a prepaid vodafone sim in my phone. I want the post call notification to be disabled (By that i mean, the flash message that pops up after my call sayin "your last call charges was xx. Xx and balance is yy. Yy".). My vodafone mobile number is [protected]
This flash message results in switching over to 3g from 4g volte. This needs to be solved
I talked to cc but they expressed their inability. But i m not convinced. Pl help

From the last few weeks, i am having problem with my vodafone network. Suddenly it loses network and comes back online automatically. This has started in the month of january 2019.

Also last 2 days, my outgoing calls are not going through.. I'm also not receiving incoming calls. Everyone is complaining that they are not able to reach me on my vodafone number.

I know that it is not because of a call bar since...

To vodafone network..
What a unethical and pathetic services provider they are...! For last six to seven months i am getting my bill amount more than what i use. Currently i am using red plan of 499 (All incoming and outgoing services are free) but every month vodafone charges me around[protected]rs showing some unraised vas activated on my number. Every time from last 6-7 months i have to raise this issue but till now no permanent solution was provided. Even their executives makes false promises and claims stating that new policies have come which will restrain network to start new service without users consent but ultimately no such policies made or actions have been taken by vodafone.
After so much mental torture now when i raised a port request then they are asking me to pay late fee for jan month which i am not suppose to pay as i already raised my complaint on the vodafone media page (Attached) on 18th of jan'19 but no one responded.
Why a consumer have to a pay extra money when problem is at there end. This is an unethical business done in our country by vodafone.

Sir
I am ashish. L. G from kerala a vodafone prepaid customer my mobile number is [protected]. I have recharged with a data pack of 199 rs for 28 days. But my internet service is not working properly, it works for ten minutes and is not getting on for another couple of hours, regarding this problem i called vodafone customer care first person told me to set vodafone in as network i did it but not working. Second time i got an advice to change access point to vodafone connect, i have alredy on vodafone connect, so i called again they put my call on waiting, next cut my call, next makes voice not clear, next told they cant hear me... Since not i called about 26 times they are not responding, they made a terrible step to cut down me that is now i cant call to customer care when i put 9 to connect for speaking to customer executive call is automatically cutting. This is third day of my internet recharge, my internet is not working. Now i am residing at neyyttinkara where i have a full range for vodafone, but my internet is not working. Trai is the only help for common people like us. Please consider my complaint on irresponsible customer care service and bad data connection of vodafone. Hoping you will do the needfull.

Ashish. L. G
Ashisham
Nellikkakuzhi
Kanjiramkulam. P. O
Trivandrum
Kerala 695524
Mob: [protected]
[protected]@gmail.com

I wish to change my prepaid to postpaid so that I called to customer care he said the offer and activation time takes upto 4hr. And finally I go to Vodafone store and I submitted the procedure but still my prepaid not change to postpaid. I call to customer care they not giving me proper response. I really disappointed and feeling y I chose this network

I had recharged for rs 35 using amazon pay, but it didnt reflect in my vodafone account. Repeated calls to vodafone have been fruitless. Their behavior is casual and treat customers without any regards.
I have called them for at least 10 times, but they havent provided the solution.

Now, they have blocked my number from calling the helpdesk too.

Rs 35 may not seem a big amount to vodafone, but it is to me.. More than that i feel cheated and betrayed. Didnt expect something from a company who uses the most loyal animal as their mascot

Requesting for [permanently deactivation sim's - [protected], [protected] ] & [issue duplicate sim card's [protected] [protected]]

Hi, we are using vodafone corporate connection in the name of propgarden estates pvt ltd. We request you to disconnect permanently the two numbers
[protected], [protected] we are requesting you from past 3months to deactivate this above numbers & another two numbers [protected], [protected] we...

Sorry I don't write in English i am writing in hindi mera internet bilkul bhe achha nhi chal rha h ya to mere es internet ko fix kro ya apni company ko fix kro ye kya h esko internet khte ho kya ye to bekar internet h kya h ye koi mazak chal rha h mena 3month ka recharge krvaya h esko shi kro dhanyawad

I have recharged online an amount of 169 to my vodafone no ([protected]) today i.e. 1 February 2019. I am debited for that amount but yet the amount is not credited to my vodafone number. Kindly make the recharge done. otherwise return the money back to my account. and at the time of recharging it was showing that transaction not complete still why they debited me for that money?