Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 17%
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19003
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
736
down
453
+91 98 2009 8200  (24x7 Support)
up
761
down
372

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
17%
Complaints
19003
Pending
344
Resolved
3060
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (2060)

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Vodafone India Complaints & Reviews

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Vodafone India — My services are closed from 10 days

 Tushar Honey Srivastava on Jun 10, 2017
Dear vodafone team,
My name is tushar srivastava and my voda no. [protected].
Near about 1 month before i had port my no. From air tel to vodafone but from 10 days my services are blocked at vodafone side due to address verification. Since three time i had visited vodafone store and call on their customer care no. Lot of time but they didn't help me out. They are always giving a day and hours.
I am fed-up from vodafone client handling services.
Plz register my complaint against vodafone team....
Complaint comments  Read comments Complaint category Products & Services

Vodafone India — Vodafone is giving bad services of customer

 hemantgupta29 on Jun 10, 2017
I was given my request for port my mob no from bsnl to vodafone on 29/05/2017 as per vodafone care centre.
Till yet my mob no is not port in vodafone and today i was went on vodafone store rewari branch and meet to mr hariom for the same. He was check in system and reply me that your no port request is in process and not giving me satisfactory response for my problem.

I want to know that how much time will take for port my no. If vodafone team is not able to port my no invodafone from other network so, please tell me i will choose other network and 2nd time i have bad response...
Complaint comments  Read comments Complaint category Products & Services

Vodafone India — Purposely not converting post connection to prepaid

 vasa reddy on Jun 10, 2017
Vodafone company not changing my postpaid connection to prepaid connection
I already visited the vodafone store at kurnool at 6th june and requested for vodafone postpaid to prepaid connection.
I got an automated message from vodafone on 7th june you have requested for conversion for postpaid to prepaid, we will complete this by on 9th june but which has not happened but that service request has been closed
Again i raised request for same

My number: [protected]...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Postpaid bill and misbehave by cc.e.

 Rao Prem ratan Singh on Jun 10, 2017
Sir i have two postpaid no. Of voda but before 2 days my number was barred suddenly during a connected call and call was also disc.
When i called to helpline 199 mr. Prasad kumar have misbehaved with me and when i req. Him for transfer call to senior regarding his rude behave then he speak loudly that what can do seniors, senior can not pay your bill you should pay your bill self.. And disconnect call and my number is also not continued till today my outgoing is also not working either my no. S bill already cleared and company is not giving the permission of portout mme also as i have upc...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Vodafone charging me in spite of cancelling services

 Ashawari Dey on Jun 10, 2017
My vodafone no. [protected] which i'd requested to be cancelled during my telecon with their customer service, was not honoured. I also made the due payment on feb 18th 2017 towards the same. However, when vodafone started calling me to make payment towards the act., is when i realised that they'd not cancelled it at all. They kept asking me for payments and i kept insisting that it's been incorrectly charged and i would like to dispute it. I sent them an email, as requested for, to cancel my services on april 22nd for which i got a reply that the cancellation request will be processed within 48...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Activating unwanted services..

 alwaysIndian on Jun 10, 2017
Hello! SRK_BLVIDEO pack is now active on your number, as requested.This service is valid till[protected] and a 1 days rental of Rs.3 has been deducted.Your current Balance post service activation is Rs.13.178.To deactivate SMS STOP to or call 155223(toll free).To download CallerTune App click hyperurl.co/vs...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Deduction of money without my permission

 Diganta Mukherjee on Jun 10, 2017
75 rs has been deducted from my number [protected] without my permission. It was for some topdoctors online. I have been using this number for more than 10 years now. I should expect some loyalty from your side and need this useless and annoying service to be stopped immediately and want my hard earned money refunded...
Thank you
Charged money rs 75
Connection vodafone
Date 9.6.2017
Time 22:16
Due to topdoctors online pack being activated without my permission.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Data usage charges not informed and service to the number withdrawn. Service restoration requested regarding

 Ayub Mohammed on Jun 10, 2017
Sir,
I am ayub mohammed, kripa nilayam, r/o, h. No 6-1-127, beside: maxcare hospital, hanamkonda, warangal district, regular post paid customer of your vodafone since more than the period of a decade, if my memory is correct, bearing the mobile no [protected], do hereby invite your attention on the issue which is unbearable for me caused by your company for its redress at earliest.

1. I used the net data connection for a short period of 2-3 weeks, when i was admitted in hospital through my mobile phone bearing the number [protected] in browsing and for some other purpose of...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — Vodafone sim deactivated

 Vishal1585 on Jun 9, 2017
I am using my postpaid vodafone number from last 10 years. From last 6 years i am in usa and still paying monthly bill. My number is registered in all the places including banks. I paid my last bill on may 2017. But vodafone has deactivated my number. I can't lose that number as i need that number for my bank transactions from usa. It is not possible for me to come to india to activate my number. I need to activate my number asap....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — Requesting for calls and messages history

 Gangue on Jun 9, 2017
Respected Sir. Myself Ganesh shankar chavan having Vodafone number [protected]. I have lost some messages. I require all those call and sms history dated from 26 th may to 29 may 2017. It is very important for me. I hope that you will pay attentions. I shall get my call history and sms history . plz thank yoy very much....
Complaint comments  Read comments Complaint category Schools

Vodafone India — Harassment against bill

 Vishwajeet Sethi on Jun 9, 2017
Dear team,
I am facing one problem from last more than 45 days, as one of your executive promised me for waver for rs1231 and from last more than one month they have not given as they have promised. When i asked them about waver mail than they said sir we are unable to send the mail due to server issue. But is this issue still going on in this huge company called vodafone, the same issue has happned with me 3 years back also thats the reason i asked them about waver mail. Which they have not sent till date. And they have barred my no as well due to that waver amount which is a fault of your...
Complaint comments  Read comments Complaint category Other

Vodafone India — My port out request is being blocked and not being honoured

 Apekshashah9 on Jun 9, 2017
I have called vodafone at their call centre, tweeted, visited their customer service but to no avail. I still am unable to port out of vodafone. This is a low and illegal way to retain customers in face of competition.

It has been a month since i initiated this port out request. I have spent hours with their call centre.. I have tweeted incessantly and also spent an hour just waiting for my turn at their customer service store. To date i have not received a port out number.

I wish to be compensated for this behaviour and have my last six bills refunded. Please help....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Fake call

 Manjunath Lagali on Jun 9, 2017
This is manjunath i’m a government employee working in isro.
My mother using vodafone postpaid connection for more than 5 years now and i have paid all my bills on date till now.
My current plan is 99rupee and usually will get a bill of 150 to 250per month.

Last april month i got a vodafone bill of rs 4200/- and was really shocked to see this much amount. Since i m sure that my mother had not used so much, i called cc of vodafone they said will check and get back within 3 working days. And today when again i called they confirmed that it was a valid call and an isd...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Vodafone India — Vas services 9962856410

 ramani v v on Jun 9, 2017
I keep receiving message saying services are active on my mobile which i had never asked for. And it says type stop to deactivate the same to 155223. And everyday i will get minimum of 4 services. It is irritating to send mesaages to stop. And if i ignore, it will add up to my bill amt. If you don't stop this i will go to consumer court. Please stop this nonsense immediately....
Complaint comments  Read comments Complaint category Mobile Handsets

Vodafone India — Deactivation

 Trinh Dang on Jun 9, 2017
I went into a vodafone store last week to deactivate my phone number. I did not receive any paperwork confirming deactivation, they just told me my phone will stop working on monday or tuesday. I called the same day to verify that my line will be cut off because i do not want t pay for another month and the operator said that it will be deactivated next week. I called into vodafone today to confirm that my line will be deactivated and they said they saw no request for deactivation, so i have told them i want it deactivated. I asked for a confirmation for deactivation and the operator told me i will...
Complaint comments  Read comments Complaint category Mobile Handsets

Vodafone India — The telemarketing in your end is problem

 milki on Jun 9, 2017
Fromlast 7 days one no @ you r end [protected] is irritating me can you pls stop that?? Or else i will give a complaint to my nearest police station also. Further they are not listening anything just gioving a call and call again call thats it...

So request youy pls stop doin that otherwise vodafone will pay huge amount...

Vodafone staff is such a irritating person i think?? Is it??...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Unauthorized charges for services that were not requested.

 Debm on Jun 9, 2017
My mobile number is [protected]. I noticed today that i received multiple sms from vk-vfcare in last few days stating that "games pack" and "mobile apps club pack" has been activated on my mobile and a total rs 105 (35*3) has been charged. I never requested these services and its totally unfair to charge customers for services they have not ordered. Please revert this back at the earliest....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Bill and customer care behavior

 Dhruv921 on Jun 9, 2017
Hi,
This is in reference to my mobile number [protected], I had an issue with my bill for April cycle, I raised a query regarding this, the issue as in progress I didn't got any resolutions but I got call from a third party collector who tried to threat me and my friend. I spoke to Vodafone regarding this, at the end I had to pay the total bill what was pending but once after that also I did not got the proper resolutions on the case, Vodafone executives said the call was not from Vodafone but they had all my information including my billing details and friend's number which was updated as...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Access fee.

 juhi rai on Jun 9, 2017
Hi vodafone
Please resolve the issue of access fee. I am attaching pics also.
I recharged for rs.30.. And i get talk time of less than 10paise, how is this fair. What is even access fee? After deducting service tax, u deduct access fee and leave us no talk time. Everytime you keep deducting money for the reason i don't even know... And there is no way one could know even they try

First resolve the matter of access fee and give my money back. Or talk time....
Complaint comments  Read comments Complaint category Tax Services

Vodafone India — Unauthorized deduction from balance on name of clipskaart

 Sageer Puthiyaveettil on Jun 10, 2017
Vodofone deducted irs 75 from my account claiming they have clipskaart on my request. I have not knowingly done so, neither do i know what cipskaart is.

It is really unacceptable from vodofone to deduct any amount with or without any specific confirmation from me, and such confirmation should include the both name of the service i authorize and the charge i agree to pay for that service. Equally objectionable is habit of automatically continuing a service once authorized, unless it is again authorized during following periods....
Complaint comments  Read comments Complaint category Mobile Service Providers

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