Vodafone India Complaints & Reviews

My free incoming call facility has been terminated by vodafone india since last month. I am unable to receive calls leading to loss of monetary income.
I wish to know why this has been done when the contract clearly states incoming free for life. I have had this number since 1998 ever since the launch of mobile services in india. I cannot change this number after 20 years o[censored]sing it!
I also have a n and from vodafone india...

Respected sir,
Vodafone has fraudulently activated higher amount plan on my vodafone aim since 29th oct 2018 without my consent.
Even after taking down request by customer care to verse the charges and activate the original plan, vodafone didn't change the plan and since then sending me huge bills even though i don't have any such usages.

My vodafone number: [protected]
My original plan was for rs. 99 per month rental.
Wrong plan activated is rs. 299 per month

I am seeking your help to stop this customer exploitation by vodafone.

Appreciate your quick help in this issue.

Thank you,
Nisha haria
[protected]

Sir,
I'm a Vodafone customer for long. On 21 January 12:09 AM I sent a message from my Vodafone Prepaid number [protected] to 1900 to get the UPC & got standard response from 1900 that ' we have received your Porting Out request and you will receive the UPC shortly...'
But I didn't get the UPC even after that. Next morning I sent another SMS to 1900 & got the same reply ' we have received...' I also got an SMS from 1901 that ' your earlier request for UPC generation is in progress'
I called your Customer care & talked with its executive regarding this & after keeping me on hold for more than 10 min he finally stated me that there was no Porting Request showing in your system from my number [protected]. He then asked me to send another PORT SMS to 1900 & I sent that. Again from 1901 I got the same response that 'your earlier request for UPC generation is in progress'
I called Vodafone Customer Care again & its executive stated me that there was no Porting Request showing in your system from my number [protected]. Getting frustrated, I called [protected] from a different number & on prompting entered my Vodafone number [protected]. After selecting Porting option on IVR, I came to know that Vodafone had received my Porting request well & good & its also activated. I again called Customer care from my Vodafone number and its executive stated me ONCE MORE that they had not received any porting request He even then asked me to go to Vodafone Mini Store ( approx 10km from my hospital/residence ). I went readily leaving my child patients, but Mini Store staff told that Porting issue was not under their control & refused to help.
Susequently, sensing some Foul play & Deliberate Willful Delaying & Harassment by Vodafone I wrote emails to Vodafone, TRAI, DOT & posted in their Facebook, Twitter handles regarding this willful rejection/delaying of Porting by Vodafone.
On 23.1.2019 a lady called me declaring herself as Tanushree from Vodafone & confirmed that they had received my porting request & wanted me to co-operate by giving her 3 days time. She promised that within 3 days she would provide a CONCLUSIVE solution to me. She also asked whether I wanted to press any Charges against those Customer Care Executives, who literally LIED to me. From humane point of view I consented not to press any charges against them, provided I got my legitimate UPC quickly in proper format. She sent me an email also. Already nearly 5 days have passed & neither 'Tanushree' nor Vodafone had sent me the UPC yet.
I'm a Doctor ( Child Specialist actually) & do have a bit of grey matter in my brain. Myself, very well can understand the intricacy & intention of Vodafone that I'm a doctor & they found that my number receives a lot of incoming calls every day. So they are trying to make things difficult for me to change that number to some other service provider & thus compel me to remain attached with Vodafone. My Porting request is absolutely Legitimate & you can't deny/delay it on any ground.
Do you think that you can keep your customer base stuck to you this way?
Dr Dibyendu Chakraborty
Consultant Pediatrician
[protected]@yahoo.com

They have charged me extra from the international pack which as for rs 3999 but i thought a little extra use and taxes ca still make the bill upto rs 8000. After that, even i returned back to india and my charges should have been nominal as per the pack but the kept charging me for international data is what i understand. I ended up paying rs 14800 that particular month of december as they had barred my services but i would like to inform that non of the executives could solve this they just talk to the customer to only inform about they know, they did not even find out once after me talking to more than 4-5 executives as they were continuously calling me for the payment. Again now this month they have a bill for rs15000 for me and i am not paying that bill no matter what as have not used any services like that and would also want them to check and update the services properly and keep a track coz i have heard dozens of me complaining about the same. I have this vodafone number for 9 years now it is the worst service they are offering to people. I want them to check my packs and credit me back the money and also services on my number should be checked and should not torture me with these bills every now and the.

महाशय
सर वोडाफोन का सिम कार्ड है । मेरा मोबाइल नो [protected] मे 90 दिन के लिये रिचार्ज किया है और 17.03.2019 तारिक ताक वैलिडिटी है । कोभी ऐसा प्रोब्लेम नही हुया है । 27.01.2019 तारीख को रातमे 00:00 का बाद मे नया डाटा 1400 mb मिला है मेरा मोबाइल मे डाटा चालू था 01:45 बजे 5 फोटो whatsapp मे सेन्ट किया था और 02:00 बजे जब नेट चालू कर रहा था तो नही चलरहा था डाटा बॅलन्स चेक किया और देखा बॅलन्स बिलकुल नही है जब कि मैन डाटा use किया नही मैंने 03:00 बजे मैने कस्टमर केअर को कॉल किया और उनको बताया उनोने बोला है हमारा पास देखा रा है अप्प डाटा चलाया है । 28.01.2019 तारिक रात में 00:00 बजे 1400 mb डाटा मिला है । 16:00 बजे 300 कुछ mb use किया है 1000+ mb था 10 मिनिट का बाद मे नेट नही चलरहा था । कियर कस्टमर से बताया है इस नंबर में कॉल करने के लिए डाटा फॉरवर्ड होरा हे ##002# फेर भी कुछ नही हुया है । दुबारा कस्टमर केअर को कॉल किया और बताया है फिर सीतल मॉडम बताया है ए नंबर गलत बताया है । डाटा मिले गा 24 hrs का बाद मे 48 hsr होगया है सिर मेरा प्रोबलेम सॉल्व कीजिये ।

थैंक यू
Sumen Mondal
[protected]

I am a Vodafone postpaid customer. Today i decided to change my postpaid to prepaid connection in Vodafone. So i inquired to customer care about the process, they confirm that i can change whenever i want. To change to prepaid connection, they mentioned i need to visit the store and pay the unbill amount and you can request them for new prepaid connection within 3 days new connection will get activated.

So first i visited to my near buy store(Ekkatuthangal store, Guindy, chennai) They told we are not doing postpaid to prepaid request. And they asked me to go to Ashok pillar store, 4th Avenue.

Then i visited Ashok pillar store for change connection, but the store guy denied my request that you cannot able to change prepaid connection now, you have to wait till your bill generation. But i told my bill generation day is 12th of every month i cannot wait for next 15 days and i have already checked with Vodafone customer care people, they didn't mentioned anything about i need to wait till bill generation day.

But still he rejected my request, then he told that call to customer care, i will check with them regarding this.

Again called to vodafone customer care they confirmed that there is noting like that, no need to wait till bill generation day. You can do immediately.

I hand over my phone to the store guy and he spoke to the customer care person, after that also he didnt accept my prepaid request.

So here my question is, who is telling lie?

Store person or Customer care person? You guys didn't have the proper knowledge about your process, because of your lack of knowledge customers are suffering.

From morning on wards i am literally roaming here and there for changing my prepaid connection. You guys wasted my half day to go here and there.

I want to know what is actual process for changing postpaid to prepaid request?

And i want to know who is telling false information?

And why Ekkatuthangal store is not taking request for postpaid to prepaid connection? Usually all store should accept right.

As i already frustrated with your extraordinary customer service, i have already sent a message to PORT for MNP. If i didn't get any proper response for this, i am planning to change my mobile network.

Now the decision is from your side. If you guys really need customer satisfaction then take necessary action on this complaint or ignore this complaint.

Sir,
This is to inform you that i have recharged an amount of rs. 399 to [protected] but the amount redirect to [protected] by the mistakes of the company onr[protected]. Hence i called to the customer service in which i suppose to hold the call for 2.30 hours but no results. So its my humble prayer before you to take necessary steps to refund the amount. Expecting your cooperation

Hi
I am vikas dahiya and i am complaining from last 3 years against network issue at my village but no one can resolve it. They are selling their sim but not updated their network strength which is cause of mentally harrashment. My village 3 km from capital of india but no one look at this. When we want to do a call we have to go on roof. If there is any emergency we unable to do call from ground floor.
Hope you understand and try to resolve.

Vodafone store - rai market ambala has got the worst staff that any store can have. Staff member-ms. Seema n the store manager lady aswell are so rude to the customers.
I had requested to port my vodafone number from postpaid to prepaid. My postpaid services were suspended on my request but the prepaid number didnot start working because inspite of charging me rs500 for the recharge, they didnot recharge my number. As a result of which my number was out of service for 3 days. As i was told by seema that i cannot get the first recharge done from anywhere else.
Today i went to the same store n asked them the reason n clarification about not recharging my number, the answer i get is that i didnot remind them n the manager tells me if it was so urgent to keep the number running then why didnt i get the recharge done from outside.
The manager told me this n just walked away.
The stafd was so rude.
When i asked them to be polite n watch her tone, she says - main toh aise e baat karungi.
This shows the standard of vodafone employs.
The way they behave with customers clearly shows how much vodafone cares for their customer.
I am going to take it to consumet court soon as i am not here to take # from below standard people like this.
Just waiting to see what action vodafone takes
I can be contacted on [protected].

Your service sufferer
Udhay
Ambala cantt

I am not receiving any incoming calls on my vodafone number, however i am able to make outgoing calls, messages.

This is causing a lot of trouble, as people are calling me.. But they are getting a message that the number is not available.. Let me know how soon you can resolve this... As i called on your customer care but they were also not aware about it.

Please let me know what is the issue here

सर,
मैं पिछले कई माह से वोडाफोन के फोन न [protected] पर नेटवर्क से परेशान हूँ। मैने कस्ट्मर केयर, नोडल अफसर, CEO सबको मेल, ट्वीट करके अपनी दिक्कत से अवगत करा चुका हूं। परंतु मेरे से प्रतिमाह जबरदस्ती बिल बसूला जा रहा है जबकि में सर्विस USE ही नही कर पा रहा हूँ।
अब परेशान होकर अंत मे मुझे अपना नंबर PORT करना पड़ रहा है। मेरे पास लास्ट ऑप्सन यही शेष रहता है। में अपने साथ अपने परिवार व आस पास के कई सारे वोडाफोन पोर्ट करवाकर अन्य नेटवर्क में जाने को विवश हूँ। जबकि मैंने यहां तक बोला कि जब तक आप मेरी तकनीकी दिक्कत दूर नही कर पाते हो तब तक मेरे से बिल न लिया जाए।

गिरधारी लाल
फोन न [protected]
अन्य फोन [protected]

Vodafone india has restricted my incoming and outgoing services because i have not recharge it for a month. They are pressurizing me to recharge my account with not less than 35 rupees pack every month. I am facing so much inconvenience due to this restriction. Now i have only option to port my sim into other service provider because i am getting suitable and cheap rate packs by other service provider.

To whomsoever it may concern,

I have been a vodafone customer for the past 5 years. I had pretty okay experience up till now. I am okay with the usual call drops, connectivity issues, slow speeds etc. Recently i went abroad and like a good customer i went your site and activated my international roaming pack, much against the advice of my hubby who told me about getting overcharged or ripped, i believed these things don’t happen to loyal, timely bill paying customers like me (What was i thinking).

My flight to paris had a brief stopover at kiev (Boryspil airport) during which i used my phone for two calls and a little bit of internet. I reached paris and my phone stopped working. Later a message popped in saying i had over spent my limit.

After series of calls to all toll helplines which ended utter confusion as they could not figure out what had happened. My calling and internet was the still barred. From there on things on really went downlhill because the very next day i got a message which said i had raised an unpaid bill of 1.44 lakhs. Yep that’s not a typo. Shocked and outraged, i again tried several helpline numbers none of which was of any help.

Every vodafone telecaller had the same reply ‘ma’am, your billing date is on 20th without the bill being raised we can’t tell you the reason for a charge.’ to which i said then why are my calls being barred to which they put it on some server glitch or something. Through the entire weeklong trip i had to go without calling and internet. I decided to sort it out once i come back to india (Again, what was i thinking). They even refused to change the billing date so that i can get the bill and resolve the issue at the earliest.

The moment i landed, i started calling the helpline even before i reached home or called family to inform we have landed. Every call had the same reply – 1st – they can’t give me any information till my bill is generated and that it could be a server glitch. On asking why can’t they then resume my services, they were a little clueless till i asked repeatedly (Talked about customer care) to which they replied it will be done in the next 2 to 4 hours.

After 2 days of calling and the tele callers at your end raising more tickets than a bus conductor. I had to go to your centre and talk to the executive who had the same reply, though later he gave me some info after escalated my concern along with my decibel level.

Looking at the half-baked information he shared with me, i asked him about my activated the international pack. To which he promptly said was only to keep my services on and not for calling or internet (Are you serious?) aghast but still trying to make a sense of things i asked him about why didn’t they stop at 6400 rs. Which was set by me as my upper limit?, he was clueless (Seems to be part of the crm policy) then he gave some gyan about being on international roaming and all.

Finally he again gave me the line – your bill has not been generated so you have to wait till then. To which i asked to change the billing date so that i can get the bill and resolve the issue at the earliest. The request was obviously refused.

The good news – my bill finally got generated for a whopping 1.74 lakhs that is more than the cost of my entire paris trip (Including my +1).

And now my services have again been barred.

Once again, one calling them i got the same response ‘ma’am, the bill is too high so we can’t do anything about it.

I have had serious business implications because of my phone not working from 22nd january. I hope you guys have a contingency plan in place to repay me for lost business.

So dear (Whosoever in vodafone has an iota of a clue) person (S), please tell me how to solve this issue. Let me reiterate -

-why not specify that you international roaming pack does not include calling or net usage and that it is only for keeping your services on?

-why was i not informed when i crossed my set limit of 6400 rs? (Why didn’t you barr my services then). The messages you sent me attached here with nowhere specify the cost. How am i supposed to know or keep a tab?

- the charges might be genuine as your customer care executive has been trying to make me believe from last one month but they have crossed the limit of billing which was mutually set. So i don’t see it as a fault of mine. Your bank stops letting you make transactions moment you reach your limit. They call and inform you. But i didn’t get any info that i have spent more than 20 times my limit.

-why do you leave your service executives clueless and ill-informed and as lost as a customer in distress? Or why can’t they keep to their words that they will get back to me in 3 days. They rather choose to react in an accusatory manner if i raise a new issue.

-why is customer bill detail such a top secret issue with you guys?

-why are not as quick in activating my roaming pack as you were in barring my services?

I would not even consider the bill generated by you guys legit till you answer of these questions. I am on the verge of taking a legal recourse.

Yours truly,

A deeply annoyed soon to be lost customer

My prepaid vodafone cell number is +91 [protected]. On 25th jan 2019, i had recharged/remitted rs.458/- through net banking. However, it is not working. Many a times, approached vodafone begumpet service branch, but they have not streamlined. On 25th i had contacted vodafone through another cell and i was assured there is some internet connectivity problem and will be sorted in two hours, but no outcome. Feeling frustrated to approach the service branch at begumpet, hyderabad as it costs me every time minimum rs.400/- as i reside in jeedimetla village, near kompally.

Dear fodafone,

I am using vodafone service, contact : [protected], and the plan was changed during april 2018 as per the conversation with customer executive i. E 249/- plan. I was informed that the plan contains unlimited calls and internet. However the internet speed will come down to 3g after 1gb usage.
In december i got the bill of rs 864/- and when i checked with vodafone they said it because of the extra internet usage which is different from the discussed plan.

Point to be noted:
1. Plan was changed based on the conversation with the executive there are no other evidence. Hence i require the recording of the discussion to proceed with the bill payment.
2. With whose permission vodafone has increased the credit limit. There was no confirmation from us and now credit limit has reached to rs 900.
3. Soon after i got the bill i had raised the concern to vodafone then why there was no immediate action took place.
4. I will pay the bill only if the bill changed as per the discussed plan without any late payment fee.

Please do the needful to have better relationship with vodafone.

Thanks,
Benu
Alternate contact no : [protected]

I have a recharge done of 399 for 84 days which provides unlimited calling and 1gb data per day, however after 28 days i. E. From 24th jan 2019 i am not receiving daily 1gb data but unlimited calling is still active till 14th march 2019. Secondly since i am having unlimited calling why i am getting charged to call the customer care toll free number [protected] at 0.50 paise per 3 minutes.

So i want my data benefits but since my first few attempts for raising a complaint vodafone customer care executives are unable to be approached as the call does not go through.

I upgraded my sim to 4g on 24th jan 2019, as per regulations the sms services are barred for 24 hrs, but it’s already 3 days and it’s not yet activated.

On talking with customer service rep they said it would be activated shortly but it didn’t happen.

I waited again for around 1 day but it’s still not activated and i am unable to complete any bank and online transactions as i am unable to get the otp.

Hi team,

After repeated followups there is no response from customer care team to resume outgoing service on my mobile, its very pathetic that waiting time just to connect to customer care is just 30 minutes on call. I recharged with rc 35 but still there is no outgoing service enables and all the time executives says it will be activated with 30 minutes

I had activated international roaming for traveling to the us but the data services didn't work. Calls could be made but the network would get disconnected frequently. It cost me rs 4600 but it was so frustrating to move about the us with out data support. Have a look into the matter and please resolve it as soon as possible. This is not the kind of experience we want to have.

Dear sir,
Iam dilip kr ghosh, pls send me the bill details of my phone no [protected], for the month of january 2019 via mail at suchandra. [protected]@gmail.com. I have already paid the bill amount for the month of december, but it is showing unpaid, and has been added to my jan bill. So pls send me the bill details of january. Pls help me to solve my problems.