Vodafone India Complaints & Reviews

Highly frustrated with Vodafone service past several months, primarily due to poor reception and cheating on tariff plans. I had originally requested for
Ker_SME_99_ Plan_2256287 as on 12/08/2017 and this plan has been changed twice without consumer notice on 2 occasions. Cheaters time to port the services.

This is in regard to postpaid connection of vodafone in my name shikha gupta no.[protected]. The bill for bill period 10.01.19 to 09.02.19 invoice number 12wb[protected] dt 10.02.19 for rs.2699.84 p for mobile number [protected].
Further in this bill outgoing isd call is reflecting on 04.02.19.
We are using this vodafone post paid number from last 4or 5years. Regularly paying bill on time. Never done isd call. But this time bill was raised for isd call number [protected] (8 call for 153 min) to country which was not known by me for rs. 2699.84 p in a single day on 04.02.19. After receiving bill i went to vodafone store. They gave me mail id to write complain on this.
I am also confirming that i did not made any isd call to that unknown country, then why should i pay for calls which i did not made. Also my dynamic credit limit which was manually set by me is rs.700/- then why vodafone did not stopped the service. My phone is outgoing service is stopped from 05.02.19 morning. I am afraid about it that if my phone was hacked and misused. Kindly solve my problem.

First of all they cheat by overcharging. After raising the complaint it is closed without listening. Customer care people call and harass you by blaming you and repeating the same thing again and again. Management not available to resolve the issue as no escalation process shared by the team as they don't want to and neither seniors are interested to listen to you. The team refuse to give email id of seniors nor they want to transfer the call to seniors. Shameful. Harassment of customer on phone. Disgraceful customer service. Highly unprofessional

Anup
[protected]

Hi sir/madem,

I received message from vodafone to re-submit photo, id and address proof on 29th jan 2019 even though my mobile no [protected] is linked to aadhar and before i submit proof again my sim got deactivated on 30th jan. I didn't understand why they are asking for address proof again, if they want again atleast they should give some time to re-submit.

So i submitted address proof again at vodafone store and request to reactivate my sim again. They said you will get a call from vodafone and get new sim with same number within 15 day but still i didn't get any call from vodafone and new sim and no proper update from vodafone store.

Name - ganpatlal patidar
Mob - [protected]
Alternate no - [protected]

Please help me to get new sim asap.

Thanks & regards,
Ganpatlal patidar

I ported my airtel number to vodafone and i came into roaming. Now when i call 59059 it aaya that number is incorrect. I have tried customer care multiple times but they don't provide any solution.
I am in trouble as it is my primary number that is used in banking. Please suggest any solution.

I am neither able to find any vodafone store near to my home where i can get any help.

Date - 15 february 2019
Client number - [protected] (Mobile)

Received a message on my mobile "your subscription for funzone pack has been renewed and rs 45 has been deducted".
I never voluntarily subscribed for any such service or asked for its renewal. The message to me came out of the blue.

Resolution - want the deducted amount to be added back along with additional compensation for inconvenience caused.

Hi.
I cannot send port message to 1900 from my vodafone number [protected]. Everytime i try to send it, it says message cannot be sent. I can send and recieve messages from other numbers. But i cannot send sms to any vodafone cc numbers like 1900, 111 etc. I called up customer care twice, but they were not able to solve this issue. My mobile number
[protected]

I m not able to make any calls on my first dial and if in second or third dial it ringed there will be either disturbance in calls or voice will get half heard half not.in this 21st century of digital world we won't able to communicate properly. Can't curse more than this. Kindly find a solution for it as soon as possible. I live in the capital of india and there is a network issue. A shameless job.
I m living in rohini delhi sector 5

I am using Vodafone since more than decade in my family with having numbers [protected], [protected], [protected] but I would like to highlight our dissatisfaction which leads to this complaint and may end our relationship now for all numbers.

In my one of number [protected], I have requested for SIM upgradation two week back .

I have visited near by Vodafone store in Thane, near R mall and took new 4 G SIM and handover request to upgrade. After few days I got sms from your service centre to follow SIMEX process . I did almost 42 times and finally talked to your call Center people and senior authorities. They tried for almost 34 Min but couldn’t hence requested me to again visit Vodafone store to initiate process again .

Foolingly, I did again . I visited your store again on 11 th and they have given again new SIM and logged complaint in system, took our signature over letter and informed us to wait for one more day and it will be resolved!

Today again I got sms for SIMEX Process, i did and found same error . Again I contacted your call center and had a long and bitter talked . They said my new SiM is actividated but sim number is different than what was handover to me !!

Finally again he suggested me that i need to Visit Vodafone store - 3 rd time and do the same process!!

I am senior citizen and your client since a decade but let me tell you honestly, the kind of services experience I am getting, is pathetic and only GoD can save Vodafone from further dip losses basis present scenario!

Expect a prompt response to my query and New 4 G SIM to get active tomorrow itself to avoid further escalation of Harassment.

Pfa for both New sim number issued to me

Hi, i would like to complain against Vodaone India. They are extremely unprofessional and incapable o[censored]sing any intelligence in solving a problem.

I have continuously been following up on e-mails/chats/calls but to no avail.

They just want to extort the money from me and are harassing me day and night. If I complain they don't call me and close the ticket I have raised.

PFB the total details.

1. I traveled on 11th Dec early morning and came back on 17th Dec early morning. Please look at page 5 of my bill where you can see no local calls in same time frame.
2. I didn't use my phone for the first 4 days while I was in Prague 11-13th Dec as I was mostly having access to Wifi.
I picked up a call on 13th as someone was calling me continuously.
3. I activated my international roaming at around 1020 hrs prague time and 1450 hrs India Time.I got a sms confirming the same. The moment I got a sms confirming pack activation, I made the first outgoing call. I also started using data immediately.
You can see I wasn't charged for the call(PAGE 7) or for data usage ( PAGE 8). If I didn't have a pack activated how come my calls/data usage was free?

4. After having used internet for sometime I got a message that my pack had been deactivated. I immediately turned off the data, accessed a WiFi hotspot and chatted with a Vodafone executive of which I have no records. She told me there was a technical glitch due to which the pack got disconnected. You can see the same in the chat history for reference. She restarted the pack and I got a message post which I started using data again.

Also you can look at my app activity to validate what I am saying. Please see the usage details from 11:08 AM to 11:34 AM. (Page 8).

I would request you to please look into the glitch because of which I got charged almost Rs. 5000 + taxes extra and that too using only 9MB of data.

My monthly bill is more that a year's bill. Please help me in getting this fixed as I had done everything correctly and as per plan.

For past three months i'm walking to vodafone outlet at nsr road, saibaba colony, coimbatore for the conversion of postpaid to prepaid of my number [protected].
All required documents submitted and they gave the prepaid sim card also. But till now i'm in the post paid connection and i am paying heavily in the postpaid scheme.in spite of repeated visit to the outlet, the employees who don't care about the complaints i gave so far. Even now, my bill amount till 19.02.2019 is 209/-. Why should i be in trouble unnecessarily for which i have submitted all documents and followed the procedure. I have asked them to change the sim card into my name (Dr. J. Rathinamala) which was in vishnuvardhan's name (My son). They didn't do that also. Hope to get action on this. Expecting my next month should be prepaid.

Namaste..
Maine vodafone manjalpur vadodara store se apna no activate karne ke liye jo address aur ref no diya thha.. Wahan se verification ke liye call aaya... Jisspe vodafone no ke verification ke liye mera naam pucha gaya aur adress confirm kiya.. Usske baad woh police waala hai bolke dhamkaane laga..
Par true caller pe uska no fraud case no bata raha thha.. Woh ladka fraud thha..

Ab sawaal yeh hain.??

1 - mera ref no ussko kaise mila?
2 - maine vodafone ka sim liya hai usse kaise pata chala.?
3- vodafone se bol rahe hai aiaa kyun bola.?

Ek taraf vodafone sakhi shuru kiya jaata hai air dusri taraf vodafone se mera address aur ref no leak ho jaata hai..

No lene ke liye adhaar card lagta hai.. Jab address aur ref no safe nahi raha.. Toh kya adhaar card ka no ya zerox safe rahega kya.??

I am a Vodafone customer from last 4-5 years (Mobile Number [protected]). I have recharge plan of Rs. 509 recently. In last 6-8 months I am experiencing worst 4G network of Vodafone in Pune. Sometimes network is so worst that I am unable to send text message on whatsapp. Wherever I travel in Maharashtra everywhere I am facing same issue. Please improve your worst network else refund our 4G recharge amount.

Paid my postpaid bill on 11th feb 2019 around 6.30pm. My number not activated till now. Complained to customer people not response from the customer care people. They are use less customer care people. They just know the word sorry. Pleas look in to this matter and let my number to get activated as soon as possible. My no [protected].

I look forward.

Dear Vodafone,

it completely pains me to write this email to you in complete displeasure that being a very premium client of your services for more than ten (10) years and yet I am not all satisfied with your conduct and services rendered towards me,

This mail refers to an request made from my Mobile No. (+91 [protected]) online through your app for international roaming and services for the Thailand during my visit in the first week of January 2019. i had made an request for a international service at Thailand to be activated but to my displeasure and complete shock you have initiated a pre-amount of whopping Rs. 8000/- approx for initial two days before the request was activated. i have agreed to pay for the rentals but not the pre amount initiated on your end on automatic basis.
If that was the case you should have not given me any services at all in the first place and given me roaming only if i would have taken an international pack.

To a complete shock and surprise for both o[censored]s none of your services were either initiated nor they were requested during first two days and they should have been activated only on my request. To your information i have made requests to the concerned offices and your executives on call for making an arrangement for talks with the nodal officer in charge on regular basis but no such arrangements have been made till date. I am completely frustrated and saddened with your unruly and rude behavior which I have received from you and your office employee which at times cannot be even defined in words.

I am left with no other option but to file a registered complaint against you over this and moreover a legal proceedings before the concerned Hon' ble Consumer Forum in this regard for the Physical Displeasure/ Mental trauma and agony I faced all day along and all these days

I hereby wish for an early disposal of the matter at your end and I look forward for your support over this before filing an official complaint and take appropriate legal proceedings.

I am surprised that my bill for has increased from 300 to 3000 per month plus charges without intimation and done deliberately to cover the company losses.

Last few months the 1 GB free data was over and when we requested for extra they refused to give data till billing date . Now they say we have consumed 4O GB in a month but we gave no request for extra data

Pease advice how to escalate and waive Vodafone extra charges

It has been 2 long months that i have been trying to reach out to them regarding "unauthorized charges, unethical behaviour, and extortion". Vodafone india activates any service on my number and starts charging me on their own. When i ask them to deactivate they do not deactivate the service, instead they add it in the next bill as well.
The customer executive calls and says that we will remove the extra charges incurred on your number you have to pay this certain amount only. I did, but the extra charges were never removed. They cheat as well.
During a call, while conversing with the customer executive, they do not even listen to the complaint, instead, they disconnect the call while i was talking. How unprofessional and unethical behaviour. No sense o[censored]nderstanding, no manners to talk to the customer.in short, the worst customer service ever.

Dear Sir...,

My mother mobile number [protected] aged @ 65+, She hold Nokia Key pad basic handset but in Vodafone Jan - Feb bill was came Rs.2160.00 (Special Number called charges - 420*4) how its possible, We walk in to store but No proper response, So kindly help as earliest...,

My contact Number : [protected]

I tried to send a message as i want to port to another service provider (Which provides better coverage in my area) with my vodafone no. [protected]. But message was not sent. I registered a complaint by calling vodafone customer care but the issue is not solved even after days.
Many peoples are being treated like this in my knowledge. How can a service provider behave like this going against the laws of trai (Or government)

Please note that i have not been receiving incoming calls and sms on my vodafone no. [protected]

However i am able to make outgoing calls and also i can use internet.

This problem of incoming calls is ruining all my business and customer relationship.

Replies by vodafone are pathetic and they simply se we can't do anything.

Request to immediately sort out the issue.

Santosh singh bisht
[protected]