Vodafone India Complaints & Reviews

I am facing with the UPC generation process for my mobile number, [protected]. Despite clearing all payments, I am unable to generate the UPC for porting.The error message states: "UPC cannot be generated for the reasons: (1) Payments outstanding. Please contact your service provider for further assistance." This is inaccurate, as I have settled all dues.My attempts to resolve this with customer support have been unsuccessful. I request your intervention to address this matter promptly and enable the generation of the UPC for a smooth porting process.I anticipate a swift resolution to this issue and request your urgent attention.

False ISD charges have been charged to me by Vodafone Idea Limited. I received messages that my Credit limit is over when I got to know that there have been charges on some unknown account. The unknown charges were to the amount of Rs. 6200/- (approx) which later increased to Rs. 9400/- (Approx). On raising a complaint to the Appellate authority, I have received a reply that they can waive 50% charges. Whereas, I have not utilized any services, then why should I pay for it. Vodafone has disabled my cellular services. I have had to speak with their customer care executives multiple times to get at-least calling facility restarted so as to not be in a vulnerable situation of not having any active phone number to connect with anyone. But the frivolous attitude that Vodafone Idea Limited and the appellate authority has shown is very disheartening. I have been a loyal customer but need this is type of response is not right. They have even stopped all outgoing smses, This therefore does not even allow me to cancel ISD services so as to reduce ongoing damage. This is sort of a looting the customer. Losing trust in a huge name like Vodafone.

Around 4 days ago, my father visited a mobile shop to port his Idea sim to Jio due to consistent signal issues and poor service. He paid a total of 200 rupees, which included the Jio recharge, to facilitate the porting process. Subsequently, he received a call from an Idea customer service representative who offered assistance.Given my father's limited knowledge about phones, he followed the instructions provided during the call. However, it has been three days since the call, and his number has not been ported. To add to the frustration, his Idea recharge expired during this time, leaving him with no means to effectively communicate.Upon investigating, I discovered a "port cancel request" message in his messages. When I asked my father about it, he mentioned that he had received a call from Idea and followed their instructions. It's disheartening to see that he was misled and scared into making this decision.I strongly believe that such practices go against the values of transparency and customer service that your company should uphold. My father's innocence and lack of familiarity with technical matters should not have been exploited in this manner.I kindly request that you investigate this matter thoroughly and take appropriate action to address the unfair treatment my father experienced. As a loyal customer, he deserved honest guidance and support, not misleading information.I am sharing this experience on various social media platforms to raise awareness about such practices.

In my area we don't have proper signal of Vodafone network so I decided to port my number to JIO network when I sent PORT request to 1900 I am getting the following error for my Vodafone number [protected]

"UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance"

I have been sending vodafone at 1901 to send me my UPC code but I received a text saying UPC code cannot be generated. Vodafone services in my area is not good at all. So I want my number to be ported out. Please help me with this.

Not able to make outgoing call and send outgoing sms for past one month even after raising complaint multiple times.

I am writing to inform you that I, Abhijit Sinh Parmar, residing in Borsad, District: Anand, Gujarat, availed the family postpaid plan in January 2023. The plan cost is Rs. 999 + GST and it includes four mobile numbers:
1) [protected]
2) [protected]
3) [protected]
4) [protected].
The relationship between my and Vodafone Idea's postpaid plan started off smoothly. However, we have been facing a few issues lately.

In May 2023, I made the decision to remove one mobile number from a total of four. To my surprise, this action resulted in the generation of two bills. The first bill was for the remaining family plan, while the second bill was specifically for the mobile number that was removed ([protected]). But it happened that, Not only is the usage of the removed mobile number included in the family plan bill, but it is also separately accounted for in another bill. This means that the company generates two bills for the same number to ensure accurate billing and transparency. Despite receiving two bills, I made the decision to withhold payment from the Vodafone-Idea company executive. Unfortunately, as a result of my actions, all the numbers under my family plan have been deactivated by the executive. The amount of the separate bill ([protected]) that was generated has also increased by five times, and I am compelled to call and pay the bill. Furthermore, they switched me to two different numbers but added them to my individual postpaid plan. I am extremely disappointed with the level of service provided by this company.

The problem I have is why the bill is generated after I have closed the number. Furthermore, I am curious as to why two bills were generated instead of just one. Additionally, despite closing the number, it still remains active and not closed. I believe this issue is the fault of the company's executive.
I understand your frustration and concern regarding the billing process. It is indeed perplexing why you receive the bill after closing the number, as well as why multiple bills are generated instead of just one. Furthermore, it is frustrating that despite closing the number, it remains active and not officially closed.These discrepancies are certainly not ideal and may seem like a fault on the company's part. It's important to address these concerns with clear communication to ensure a resolution that meets your expectations.

The executive's decision to place blame on me may be frustrating and unfair. However, it is important to understand their reasoning behind it. They have likely received instructions to deduct money from your salary if the bills remain unpaid. By reaching out to the customer, they are simply trying to ensure prompt payment and protect your financial interests./ Why am I being blamed by the executive? They informed me that if the money/bills are not paid, they will deduct it from my salary. So, why bother the customer for this reason? It seems unnecessary to compel payment of bills in this manner.

My name is Nirmalya Debnath. I am using A Vodafone Postpaid 4G sim card. I want to inform you that again I am facing Slow Internet Speed from 01/05/2023. I did not any work for this problem. And also I am facing another issue that is when I'm calling with any mobile number then Data does not work. Then only shows the G sign. I have multiple complaints of Vodafone Appellate Authority by the letter and by email. They also visited my location but they did not solve my this problem. So I request you please check and solve the problem again.

I hope that you will look carefully at my written statement and take an initiative in this regard.
Thanks & Regards
Nirmalya Debnath

My Vodafone no. Hacked by [protected]. Because when i see to check where my voice call forward then i saw that no. Due to which my entire phone not working properly

UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

I had activated my international roaming. which is at Rs
149 per month or so.
I never made any outgoing call or had incoming call dorected on vodafoen sim. All were on local sim of foriegn country,
Yes vodafone bill is 5x times my notmal bill.
They do not provide any break of international usage.

Iy you open their Vi App -first thing they ask is to update app. You are not allowed to proceed without updating . They charge international download rate for updating their app else you cannot see the bill. These actions amount to fraud.

My number [protected] is used by someone known to me..back in may my ownership changed without my presence, consent, sign and id.. for this I complaint to vodafone idea customer care but they replied that another person only needed sim with them and otp is required with same sim and ownership is changed to new one but how can this happen because in todays time many bank accounts and adhaaar pan car also other documents Linked to them..so why...

I want to revive my phone number, ehich is out of service.

Pl refund 75

Wrong numbar Select Pl 75 transfer...

[protected]@vodafoneidea.com email send
Pl refund 75

Wrong numbar Select Pl 75 transfer

I have not received any upc code visited showroom but they can't help me with this issue please get me rid from this

I recharged a wrong number from my account.
I wanted to recharge [protected]
But [protected] got recharged with the amount of ₹155.
The money is already deducted from my account.
I am attaching the screenshot with all the details....

I've paid security deposit while activation of postpaid services which I didn't wanted to take but the company people told me that I will not get the number . So I went towards postpaid. According to which a security deposit was charged which was to be returned on the termination of postpaid services i.e. after four months. After the completion of four months they(employees ) are not telling clearly how would money be refunded . In clear words I want my hard earned ₹500/- back which I gave as security.

Hi

Hope all going well

This is regarding inappropriate payment demand and harrassment issue with Vodafone idea India
Since two month I have changed my number from post to prepaid so I went to Vi gallery ( thier own authorized company store )

Now we all know
To change this

we need to clear all our due payment otherwise they they don't even start our application

So as per the rule and thier required- all full and final payment made
I paid my dues via online mode

Post my payment REALIZATION

They intiate pre paid procedure and hand over new sim systemically

After two month Now they started asking again due payment as well as harrassment, msg calls...

Since Vodafone Idea is not able to provide data service to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

After discussion with idea helpdesk they asked me to visit Vodafone showroom. Showroom people saying that i have plan with discount so they discontinued that plan too but still not able to generate upc code. I am still getting same issue.

Vodafone Idea service desk is unable to provide any solution and there network service is worst after there coloration with idea.

Please help me to get out of Vodafone Idea network.