Vodafone India Complaints & Reviews

Cannot generate UPC CODE

Dear Vodafone
When I am trying to generate UPC code from my Vodafone prepaid number, getting MSG
"UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."

Kindly resolve my issue ASAP

Regards
Yousuf
[protected] (Vodafone prepaid number)

I am facing problem to generate UPC code on my vi mobile number [protected].

On UPC code generation time showing problem -- #UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."

So please solve my problem and remove any contractual obligations and generate my UPC code.

My...

Had signed up for a new connection in October '23, a data card with the Vi datacard device for which I paid 2000 in addition to SIM charges. In november I did not use it much but in December '23, the data card was not functioning at all. It just connected for 10 minutes and dropped off.
During the flood period I faced numerous difficulties due to lack of service from this data card. I had raise not working complaints and it was auto acknowledged but no rectification was done.

Subsequently, when the bill got generated by end of December, I requested for cancellation of the data card. Again, no response from customer service.

They sent my details subsequently to collection team and started harassing me constantly. I told them how I can pay for a service that never worked properly; complaint was not addressed properly too not responded.

Now another bill had been generated for Jan '24 for which I have not used the device, did not even switch it on. Need them to cancel the sim and reverse all false charges

Since vodafone is not able to provide data service to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

Hello, I have a Vi Prepaid number, and I have been using it for several years. It is the number that is linked with my Aadhaar and banks. Unfortunately, I have lost the SIM card and I am abroad at the moment. I will need a replacement SIM card at the earliest, and I can share a signed affidavit stating that my mother can pick up the SIM card. Could you please share the steps I can take to ensure I get a SIM card with the same number?

Thank you.

Hi sir, iam trying to port out my Vi sim number last 2 month but when I am sending the port message to 1900 then he reply only this message
UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
Please help me
My Vi No.[protected]

Hi sir, iam trying to port out my Vi sim number last 2 month but when I am sending the port message to 1900 then he reply only this message
UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
Please help me

Request you initiate reimbursement or recharge in the correct number .

Meanwhile I have also shared MSG on 51619 for WRR service as follows WRR [protected] UPI/P2M/[protected] xxxxxxx( number share on complaint I'd).

Wrongly recharged mobile number :- [protected]
Correct number :- 95*****#( number already shared on mail..)
Transaction amount :- 2999
Transaction date :- 28/10/23
Transaction details :- UPI/P2M/[protected]

Dear Consumer Forum,

I am writing to express my dissatisfaction with Vodafone's billing practices related to my international roaming plan. I have been a loyal Vodafone customer for the past 10 years and have been using an international roaming plan for the past year since I moved to the US.

Recently, I have noticed that I am being charged for missed calls, which are primarily from various marketing companies...

I was in a text chain on [protected]@vodafoneidea.com. Now it says e-mail can't be found.
Can you please update me on the status of my request. I've been trying for almost a week. Please delink my number ie. [protected] from family plan. I've followed the steps you've mentioned and there's no such option in the app to delete number from family plan.

I'm unable to send or receive messages from my new phone. I took a new SIM with my existing phone number as my new phone was not detecting the old sim.
With the new SIM, I'm able to receive/make calls, but not send/receive text messages. I do have sufficient unlimited balance!

Hello VI,
Kindley look into this, I've made mistake while recharging my phone no I've just chosen wrong no, so help me in reversing my recharge. I've complained everywhere like twitter and Gmail but i didn't get any help from over there.

these are some details

Wrong no: [protected]
Transection id:[protected]
Correct no: [protected]
Recharge cost : 459rs

Hello,

Service has been very bad since last a few days. Nobody is answering properly and don't have any solution to anyone. After multiple discussion with customer care, they only send a message that this will be resolved in 72 hours but nothing happens in fact they message me that your problem has been resolved. When I tried to port my number, I am getting below message.

' upc cannot be generated as there are subsisting contractual obligations with your service provider'

Myself Piu Roy Chowdhury, my mother Mrs. Swapna Roy Chowdhury, contact number [protected]. Her plan is Rs.399 and including GST, the bill amount is 471/- per month and payment (471/-) done by me without any fail. Being a senior citizen, she only utilise her phone for call receive and net shuffle.
But, in the month of Jun’23 video call charges & from Mar’23 onward, late fees charges add with her bill which was not paid by me. Not possible for me to check each and every bill, so, paid only amount of Rs.471/-.
Now, the the bill amount comes to (bill of Aug’23) Rs.1218.7.
On 11th Sept’23, after the payment of Rs.607/-, received a mail of 0(Zero) outstanding.
After 7 years, I ported my no. to another service provider(15th Sept'23), only because of these unwanted elements every time added with bills.
They asking for payment for those and telling that "the waiver given to you only for retention with Vodafone"(mailed on 21st Sept'23), this precondition was not disclosed by their customer care service at the time of waive off.
From 14th Oct'23, another service provider temporarily suspended my mothers no([protected]).
My question is that why should i pay unnecessary element added by service provider.

I have filed a complaint on September 8th with regard to my final year marksheet and I was told that the marksheets will be sent at my home within 20 days with a fee of Rs 850 to be paid to Mr Prince Bhardwaj (Advocate) for the entire process .

I haven't yet received the marksheets and the numbers haven't been picked up which are registered under your name

Idea cellular now called as vodafone idea has become biggest fraud company to cheat prepaid consumers by stealing recharge amount by forcibly adding games and other ### crap add on thus reducing the balance without consent and knowledge of prepaid consumer
trai being the regulatory of telecom is acting like partner in this cheating instead of taking stirct action against the vodafone idea, bsnl, airtel, jio, etc
these companies are charging very high rated packages with less validity which is like leaches sucking blood

why should we pay for incoming validity out going validity seperately and for only 28 days a hefty amount whether used or not

trai should think of poor and middle class people who are the largest prepaid subscribers that pay thousands of crores of rupees for the prepaid recharge packs which expiry even when we dont use the amount paid as validity pack for 28 days
( example: i pay 107 rupees in bsnl for validity of 35 days in which i hardly use 35 to 45 rupees in the 35 days cycle) and again i have to pay 107 for validity of 35 days, if we want longer validity we need to shell down hundreds of rupees just to save our number
this is not limited to bsnl but all the idea, airtel and jio are same to suck poor people blood to make money
and also all the companies spend our money that comes from prepaid and postpaid bills to pay high amd huge salaries to ### who doesnt even CARE CUSTOMERs problems

i request telecom minister and trai to reduce validity charges in prepaid or give longer validity at very minimu charge so that we can keep our number active and topup talk time recharge as per our need

I am using Vodafone prepaid service. But my negative balance shows -2200rs how it's possible. They are saying you need to repay this..

I am using Vodafone number since 2003, then it was Hutch. In the year 2017 Vodafone blacklisted my number for privacy and security reasons.
Today Vodafone activated a Value Added Service named mydelights powered deal and deducted Rs. 47 from my Balance.
I have written several complaint mails to their customer service email id and nodal officer email id. But nobody responded me. I have chatted through WhatsApp with Vodafone customer care regarding this. They said - "No VAS is activated in my number, but Rs. 47 is deducted". What nonsense.

How come they activated mydelights powered deal in my number when my number is blacklisted?
It's a complete fraud service to cheat customers.
I want my 47 rupees back.
Vodafone should make sure that they will never cheat me this way again.

They are allowing anyone to post anything without verification. If anyone has their headquarters webtrace or contact details, pls share.