Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 21%
Submit a Complaint
20810
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

TwitterFacebook
Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
683
down
424
+91 98 2009 8200  (24x7 Support)
up
691
down
337

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
21%
Complaints
20810
Pending
432
Resolved
4110
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (2131)

Vodafone India Complaints & Reviews

Sort by:

Vodafone India — unexpected balance deducted

 DX MENTIXX on Jun 20, 2018
I was having 125 balance in my account until today i saw it was 40. Where in the hell my 85 rupees gone.
I am on 1.4gb daily pack and unlimited calling never exceeded 1.4gb and don't know how the balance got deducted. Please vodafone india give my refund or else i will case at consumer court.
It is painfull to see big company like vodafone to do chindi chori like this even jio is better you guys don't deserve customer you only loot them and earn.
If you want to survive in india please take care of your customers....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — fake tariff plan and network issue.

 anielsingh on Jun 20, 2018
Dear Sir,

Here are Mine Detail: [protected] (Total Connection we have 7)

City: Mumbai

Name: Anil Singh

It was Six month i have been raised complaint about a Network, Last 50 Days I was facing a problem like hell, many time Visited GALLERY, But found no appropriate action, yesterday again i have visited gallery but found no answer, they charge late payment fees we have to pay. But when we complain we don't get solutions for that then what need to be done.

Found many time that when we complain, they don't take seriously many...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India

 MsrajKumawat on Jun 20, 2018
वौडाफौन कंपनी ने मैरे प्रीपैड बैलैस से गलत तरीके से पैसा काट लाया है | कस्टमर केयर मै काल करने पर काटो हुये 42 रू 24 घंटे मे लौटाने की बात कही पर नही लौटाये| वापस कौल कर पर अगले 24 घंटे मे लौटाने की बात कही| ऐसा 3 बार हौ गया है| मै काल कर कर के थक...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — balance deducted for using internet

 Chetan_stark on Jun 20, 2018
Vodafone tells us that your internet is renewed every midnight.So after 12:00AM, I started using internet and they deducted approx ₹80 balance from my account.Even I did not received any alert message that you are not active on any data plans or that you will be charged.When i called customer care they said that it was a technical fault so we cant do anything.I want my balance back....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — mobile bill postpaid fo 9673533172

 yogita19 on Jun 20, 2018
I'm postpaid customer of vodafone and i've taken a plan of red 499 which was discounted n given to me at 349 rupees. But i was charged vas, extra mobile data when i had already had mobile data left they did this to me 3 months consecutively and after raising concern they agreed to remove the charges and never repeat again but still they have been doing it and it's not convenient to call them each month for bill clarification because they don't take user requirement seriously and also they at times don't even give a call back.
I didn't pay my bill as the amount was not corrected so hence...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — deactivation of vas services for my mobile

 Suresh veeraraghavan on Jun 20, 2018
Today morning I went to the vodafone store situated at Sardar Patel Road, Adyar, Chennai to deactivate the VAS service for my mobile. Mr.Rajasekhar of your Adyar store who attended to my complaint was very rude and didn't attend to my complaint and asked me to wait for 15 minutes. He didn't solved my problem and asked me to contact the customer care centre for my queries. I would like to bring to your kind attention that this man Rajasekhar has been behaving in a rude manner often with most of the customers. One of my friend faced this kind of problem when he visited this store. Can you please shift...
Complaint comments  Read comments Complaint category Other

Vodafone India — loss of mobile with vodafone sim bearing no 8348510217

 Angshuman Adhikary on Jun 20, 2018
Dear sir
Pls note that my samsung galaxy grand mobile phone with vodafone prepaid sim no [protected] (West bengal circle) was stolen while travelling by train at kharagpur on 18.6.18 evening.
Kindly block the sim immediately & confirm on my alternate no [protected].
Also help me to get a duplicate sim at the earliest.
Regards
Angshuman adhikary
Asst commissioner
Medinipur division
Medinipur (W. B.)...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — negligence in service and right to information, wrong charges

 amzsag26 on Jun 20, 2018
I had to travel internationally and while interacting to one of the customer care executive i activated my international roaming but nowhere i was been informed/mentioned about any related packs which i can activate and the cost/ bill i am going to incur.. Had i known this, it would have been much easier and simpler.. I mean is this the job what the executive does just to tell "how to do it" or rather "how and why to have good usage which is fruitful and worth every penny for the customer".. Is it just the postman job??? Just reading offers and job done!!

I have been a very loyal...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — vodafone refuses to disconnect number despite repeated calls.

 vishalbhargava73 on Jun 20, 2018
Re: phone number: [protected]

With regards to above number, we originally converted from pre-paid to post paid (With a credit of ₹ 700). This was done because vodaphone refused to combine numbers for family plan saying that the plan was unavailable at the time.

Despite repeated calls, visits to vodaphone care, they have simply refused to disconnect the number. Meanwhile they have added ₹ 499 monthly plan without confirmation or authorisation and continue to bill so every month. The phone number has not been used for months.

Vodaphone is billing unauthorised...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — international roaming not working

 rahulkotecha on Jun 19, 2018
I am on a business trip to China from 17th June to 25th June. Before travelling, I had activated Vodafone's iRoam-Free 2875 pack and activated international roaming on mi Mi4i handset by sending "ACT IR" to 144.

However, since the time I reached China, I'm not getting any network at all.I tried selecting all possible networks - China Mobile, China Unicom, China Telecom - manually with no avail. Auto network selection did not help either.

I tried all the troubleshooting steps that one could think of- restarting the phone, changing sim slot, selecting network manually,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — international roaming charges

 Chethana venkataraghavan on Jun 19, 2018
I have been charged around inr 45, 000 for accidentally using less than 100mb of data on an international trip. I didn't request international activation, nor did they notify me when i exceeded my credit limit. This is an atrocious amount of money and the customer representative is also not helpful. Further, the tariffs are not disclosed properly and the bill has many discrepancies. Then finally i was forced to put an internet pack in the foreign country (Extra money) and i didn't find their partner signal in that country. Thus i wasn't able to use internet there as well, even with their pack. This...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — not response and my money return from my account

 ShiZam Hemu on Jun 19, 2018
Apki company ne ab tak mjhe 126100 rupye le chuki hai...jo main axix bank k..phool chand ke account m dalwaye hai.Phool Chand. A/c number. [protected]. ifsc.utib0000208...mjhe mere paise wapis chye...jo ki agreement hai mere pass ki 1 hr m ajane chye ...ni to main kanooni karwayi kr ne jaunga ......
Complaint comments  Read comments Complaint category Business & Finances

Vodafone India — problem with network as well as internet * [Resolved]

 amitswara on Jun 19, 2018
Dear sir,

I am facing vodafone network issue as well as internate conectivity issue from last three week.

As all the vodafone customer care giving wrong solution to me
One said please reset your internet setting
Anather said change crome setting
And hit last one said that change your simcard
The custmoer care share me my compalint no and give commitment to resolve this issue within two days but one week pass away but till date no action is taken by vodafone
As the vodafone makes all false commitment to their users and they dont...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — network problem

 SHAMSEER K T K on Jun 19, 2018
I am shamseer ktk, from calicut, kerala, india.
My mobile phone net work is vodafone, now days i face bad incident from vodafone side, such as few days i cant accept any incoming calls in a single time. Only accept calls try to two or more times. Same like out going calls. I lost so many important calls. I try to connect with vidafone customer care yesterday[protected], but i cant get any acceptable answers from vodafone side. I lost my interview calls also. I request to your kind attention for this issue. Egerly waiting for your earlieast replay....
Complaint comments  Read comments Complaint category Mobile Handsets

Vodafone India — number gone deactivated _ 9903142123

 Mirazul Haque on Jun 18, 2018
Dear team,
My number [protected] has been deactivated from your side due to doner operator payment due but i submitted through email noc of airtel at nodal officer & as per your request i have submitted my all required documents at your vodafone store but till now no body help me to reactive my number.
So please reactive my no as it's used in my business pourpose....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — wwe zone pack

 Mp2019 on Jun 18, 2018
Dear All,

I spite of my repeated reminders the WWE zone pack deductions are applicable. I was assured earlier by a customer care executive that the issue would be fixed. However the issue still persist & unauthorized way to deduct balance from my account. If I don't get the refund I would have to port my number to airtel & also file a complaint with consumer court.

Regards,
K.MaheshPunjabi...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — monthly plan

 htmediajitendra on Jun 18, 2018
Dear Sir,

I taken Rs.249/- plan but activate 399/- plan, I talk at customer care no. and tan rectified than I check on voda phone App bill generate according 261/- after some days but bill send my mail ID Rs. 435/- and 20 GB Data zero by you and charge 20GB data .

You do not transfer data of Rs399/- why I am pay Rs. 435/-

I request change bill monthly plan Rs.249/-...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — regarding tower installation in north east

 SapnaMaru on Jun 18, 2018
Hi vodafone,

I want to know whether this email id is valid or not - vodafone4glte@india.com.

They are asking me for my bank account details and pan card details for vodafone tower installation related queries in assam.

Please help its urgent.

Is this real or fake?

Mrs. Ishani roy
Contact no.[protected]
Sr. Operation manager (North east & west bengal)
Vodafone india. Ltd

Please confirm me with this vodafone tower installation process agreement whether it is real or fake.

I...
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — non response of complaint

 ABDUR RAHAMAN Ansary on Jun 18, 2018
Near about a week a complaint was submitted. This is not solved yet. If this is the way to respond to a customer complain then there is no second path but to give up vodafone. Actually i am bothered with the services rendered by vodafone. I think that i have to advice all my inmates and relatives to give up vodafone. I have very bitter experience regarding customer service....
Complaint comments  Read comments [3]Complaint category Other

Vodafone India — bad network and net connection/false promises done

 Rizwan Kalsekar on Jun 17, 2018
This is regarding my phone connection taken from vodafone, i am using this network and same number from last 15 years, their network connection and data connectivity have gone from bad to worse in recent times, the ad which they given that they are added new cell site towers every hour is totally false claim, from more than a year, we are facing problem of connectivity both data and connectivity at mira road, near beverly park – kanakia road where i stay, there are continuous call drop no network and data connectivity in that area, had even complaint to vodafone about the same, a service request...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Recently Discussed

(3 minutes ago)
MSRTC
Refund of Cancelled ticket
(3 minutes ago)
Airtel
I recharged my account and they took my money twice
(7 minutes ago)
Indigo Airlines
refund of cancelled air tickets
(8 minutes ago)
Chennai Airport
very rude behaviour by the lady cop and double standards
(10 minutes ago)
Regarding Refund Issues
regarding refund issues of indigo customer care

Featured Complaints