Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 17%
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19020
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
736
down
453
+91 98 2009 8200  (24x7 Support)
up
761
down
372

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
17%
Complaints
19020
Pending
335
Resolved
3069
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (2062)

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Vodafone India Complaints & Reviews

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Vodafone India — received sms with otp for activation of cell number

 Vishal Singh Jaiswal on Dec 11, 2018
I have received an sms from Vodafone Care, with OTP number to activate connection for cell number [protected], need to share this OTP with the retailer.
This looks to be a fraud message as I have not purchased any new mobile connection from Vodafone.
It appears someone has used my documents and my mobile number to apply for New Mobile connection with Vodafone.
Request to please take this issue with Vodafone to discard the connection request and take appropriate action on the person who submitted fake documents and my mobile number....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — sim validity issue

 Ajo Sibichan on Dec 11, 2018
I had purchased a sim from vodafone 8 years ago.  when i am taking my sim they were providing me life time validity and service. 

But now without any notice, they have changed the validity and every month they are forcing us to recharge to extend the validity even if we are having balance in main balance.

This is really cheating the customer. we are purchasing a product with certain configurations and service, then without informing the customer or any govt regulations, they are changing the policy as per their own wish after the date of purchase. We want justice...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — outgoing and message barred

 shriomsharma on Dec 11, 2018
Dear sir/madam

I don't want to use services of vodafone so i was trying to generate the upc to port my no [protected] & [protected] but i am unable to send message to 1900 while i have sufficient balance in my account to generate upc i. E. Account balance for my vodafone no [protected] is more than rs. 24.

As per trai rules 30 days prior information is required but vodafone is doing it in illegal manner.

I request you to please help!

Thanks

Shriom
[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — wrong recharge waiver [Resolved]

 Harihar Raturi on Dec 11, 2018
I have recharge my vodafone number at 6th dec 2018 through my vodafone app. Its showing 100% cashback on 229 recharge. So i will be recharge my number 229 amount and 229 deducted from my bank account. After that i realized something wrong bcoz 229 amount offer only for new customer. I will be call on customer care, and they will be say deducted amount will be reverse on my account after 48 hrs but nothing happen till now.

I will be again call in customer care vodafone but they will be say contact to your bank. Contact to bank but they will be give me vodafone bill desk transaction...
Complaint comments  Read comments [2]Complaint category Telecommunications

Vodafone India — outgoing validity expired not able send sim port message too

 hbkvikas on Dec 11, 2018
Hello vodafone,

I have purchased the sim with lifetime validity and even when my mobile has balance i can't do outgoing calls.
Could you please let me know what kind of regulation is this?
Is it a trai regulation and as per trai norms or simply you have implemented it.

I just want to port to jio now. But i can't even send messages. Well done.
It's a clear case of loot. Don't worry i will just recharge but for sure do porting to better service provider which doesn't have this nonsense. I will also lodge a complaint about it to trai.

Thanks...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — I have recharged rs. 189 but didn't receive any benefit.

 Preetam81 on Dec 11, 2018
On 11th december i received a offer with rs. 189 which gives a benefit of unlimited talktime up to 56 days. But after recharge i have not received anything. Then i raised a complaint on customer care, they tell me that they will resolve it within 24 hrs. But didn't do anything. After one day they told me that the recharge plan wasn't existing in mobile number....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — outgoing calls barred even after recharge

 Prashanth Vish on Dec 11, 2018
I got a message from vodafone saying outgoing will be barred if not recharged with minimum amount. I recharged for 1000 rupees which mentioned validity as unlimited, still my outgoing calls are blocked and now i'm getting messages incoming will also be blocked if not recharged. There are asking me to pay monthly amount to keep my outgoing and incoming calls from getting barred. Called 198 toll free number was not able to connect after 5 mins of ads.
Called paid number [protected] from another sim they say this recharge is not valid you still need to top up with monthly plan....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — vodafone india charged 1680 rs saying that called 51717 and talked for 120 mins at evening 5pm on 13.11.18

 yogesha9488 on Dec 10, 2018
Sir

I also faced same problem and my mother is using vodafone postpaid no () from past one year and rental plan of 125 rs and using basic mobile hand set last november month bill i observed vodafone india has charged 1680rs for calling 51717 on 13.11.18 for 120min at 5pm but no body from our home has called to this number and tried to call this number by other network (Jio) it was showing its a wrong number and from other vodafone network called this number and heard that 14rs per minute will be charged and if we know that call has been charged then who is going to call this number...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — upc code not received and incoming as well as outgoing calls/sms stopped

 WaliaSaurabh on Dec 10, 2018
I want to port my number from vodafone to jio. I had send upc request to 1900 but did not receive it. Now my incoming outgoings of calls as well as sms are not working. What am i supposed to do. Please help. I just want my upc how can i retrieve it. And why has been my services stopped by vodafone despite me still being a vodafone customer and having required balances too....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — expiration of service validity i. e., no incoming and outgoing calls and sms on 8094157262

 amanjndl4949 on Dec 10, 2018
I am using my vodafone and recharging it regularly and now it says out going validity expired.. This is nonsense really. What do you mean by out going validity expired, it was very clear that we bought it for lifetime validity. Worst service, worst network.

Tried reaching their care, worst connectivity, worst response and worst service ever. I really dont understand their logic here. When we bought it for lifetime validity, now why the hell they asking us to buy out going validity again? Meaningless and very fraud they doing. Open source cheating this is...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — outgoing validity stopped

 Subhadeep.das.7593 on Dec 10, 2018
I have Rs 953 in my account. When i recharged with Rs 1000 it was showing unlimited validity. Now Vodafone is forcing me to recharge for outgoing validity. What will happen to my Rs 953? Why should I recharge for outgoing validity? When i bought the sim it said lifelong validity. Their customer care is also bogus. Nobody picks up the calls. There are problems with network coverage also which i complained. My phone number is [protected]....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — unnecessary deduction cut from my balance

 foridur on Dec 10, 2018
Vodafone do cheap thing to their old customer. They deduct 80 rs as dndl dwap vp0080. Even i used jio net. I never used voda net and still on voda i got 500mb and still their is 500 remaining data. I even dont used this sim. I did not get any msg deduction also. I call 2 time to customer care but they wait me above 1 hour but they dont attend my call. What will i do now...
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone — phone bill

 Santosh Dubey1 on Dec 10, 2018
Hi,

I was a vodafone customer a year back. I was using the number [protected] and i have successfully closed that number and paid everything.
I was not aware that there is another number which was a supplementary number to my main vodafone number. I have never used that number ever nut i am getting bills and legal notices for that number. I have sent multiple emails to vodafone but to no avail.
Supplementary number: [protected]
Relationship number: 96016723

I even paid the full bill twice and asked them to end the relation ship but they did not...
Complaint comments  Read comments [4]Complaint category Telecommunications

Vodafone India — false promise by vodafone customer care representative

 Edna Fernandes on Dec 10, 2018
I had an international trip to Srilanka for which i wanted a Roaming pack. Vodafone had a roaming pack but for 7 days whereas my trip was for 8 days.
By error i activated the pack via Vodafone app. I called the customer care spoke to Raunak who said that since i need the pack day after and not today he will cancel the pack from his end and since there is no usage and mobile number is still in India charges will get reversed. Hence as per the solution given by Raunak a vodafone representative i agreed to his solution and let him cancel the pack as he said charges will get reversed. He even...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — not able to send or receive sms from a month

 pega.prpc3 on Dec 10, 2018
I'm unable to send or receive sms from my Vodafone postpaid connected mobile from a month. Raised my concern several times to customer care and came to know that sms had been barred and will reactivate asap. But, there is no change even after 5 days.

Also emailed to Vodafone care several times on this, but received no response. Because of this issue, I'm facing several difficulties and unable to perform my online transactions.

Please look into this as early as possible. Thanks!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — stoppage of service

 nani rock on Dec 10, 2018
Dear sir,
As per indian contract act, 1872 contract is an agreement between two or more parties enforced by law.

As me and telephone operator are entered into contract, how it can breach its promise to provide service for a period stated earlier. So, i have right to force the operator to fulfill his promise or recovery of concessional consideration paid....
Complaint comments  Read comments [4]Complaint category Telecommunications

Vodafone India — vodafone services

 Baiju44 on Dec 10, 2018
Every time i make an outgoing call, i have to listen to their advertisement. It's really annoying when i have to make an emergency call and even without that i don't want to listen to any of their offers and they are forcing to make us hear it. I have an unlimited calling plan so there is no question of low or no balance. Vodafone guys you better listen here, else i am gonna sue you guys and you bet there are millions other user like this with the same issue. Don't you dare ignoring this problem. If airtel people are listening then i am happy to switch to airtel provided they don't irritate their...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — international roaming charges

 Rinki Raizada Dhillon on Dec 10, 2018
Hi,

I just spoke to your customer care centre. I was to travel to london on 22nd oct 2018 - i called your helpdesk on 18th oct asking to activate my 10 day ir pack from 22nd oct. My ir pack was activated at 1:12 am on 21st oct. I immediately called your helpdesk to inform that my trip to uk was cancelled and if they could please deactivate the ir pack. I received a deactivation message at 8:06 am. Your customer care executive told me that the pack was deactivated and i will not be charged. Please go back and check your phone records as you record every call.
To my surprise...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — sms not receiving/sending from my mob no: 7282074048

 chhoturaj on Dec 10, 2018
Dear sir/madam

This is inform to all of you that on[protected], i talked with my problem regarding sms not receiving/sending from my mob no:-[protected].

Your executive assured on[protected], that this problem will be resolved within 4 hours.
But till now my problem is not resolved from your end

Hence request all of you to kindly understand the urgency of matter & resolve this issues immediately.

Warm regards
Chhotu raj
[protected]/[protected]
Emai id:-cmachhoturaj1993@gmail.com...
Complaint comments  Read comments [3]Complaint category Other

Vodafone India — sold postpaid sim not explaining about prepaid or postpaid

 sathakkathulla SHEIK MOHAIDEEN on Dec 10, 2018
Got a sim for free on street side stall in chennai saidapet near railway station, the seller didn't explain about the sim type (Post paid or prepaid) instead told the benefits like 2 months free data and calling.

After using 1 month, got a bill amount 375 rs. I stopped using the sim and vodafone also stop servicing it after 10 days (Approx).

Again the collection agents are calling me and asking to pay the money of 880 rupees.

Please suggest me what to do here....
Complaint comments  Read comments Complaint category Mobile Service Providers

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