Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 17%
Submit a Complaint
18723
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
736
down
453
+91 98 2009 8200  (24x7 Support)
up
761
down
372

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
17%
Complaints
18723
Pending
335
Resolved
3049
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India Complaints & Reviews

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Vodafone India — staff misbehaviour

 Mito on Dec 4, 2018
Excellent customer service by your sonarpur centre kolkata 700150
* (

Sir, being highly pleased and overwhelmed with the serviced rendered by your sonarpur service centre i am going to express my high level gratitude to the company in general and staff members of your sonarpur centre in particular.
Sir, i am a senior citizen of above 65, retired from a service sector unit after active service of more than 34 years, during the course of service had come across many instances but never seen such type of pro customer service which your above noted branch people are rendering...
Complaint comments  Read comments [2]Complaint category Telecommunications

Vodafone India — mobile number portability

 Gopu R Nayar on Dec 3, 2018
It is utter shame and disappointment that a new customer have to suffer like this.

MNP done more than 2 weeks and my existing BSNL connection got disconnected 3 days before. Still now from my dear vodafone no service.

How can a person who is a public servant can serve society without mobile connection this much time.

My dear Vodafone we trust you so we came. But don’t disappoint us.

Customer care service is utter failure and non productive. We request your good office kindly train your team how to solve the issues. They are much more...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — network problems

 Nawal Berwal India Motor on Dec 3, 2018
Sir iam sad your network.last 80 days iam use your network but not good i thik bsnl is tha best network in our area. Vodafone only made for city not for village. Please not chit Villagers. Reply must iam waiting your response. 90 days complete i am switch another network left your network.Very bad experience from your network.i give you 0 Number in your network...
Complaint comments  Read comments Complaint category Car Driving Schools

Vodafone — about outgoing call

 Kunalna03221295 on Dec 3, 2018
Hello, I hace recently got a message that my outgoing calls are deactivated.They told that you have do recharge of at least 35 rs .But I don't want to be recharge 35 rs, I only wanted to give a missed call to book my gas cylinder.It very urgent to book.Please activate outgoing calls on number([protected]).If it is possible to activate it as soon as possible...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — sms barring

 karn Verma on Dec 3, 2018
In my vodafone mobile phone, outgoing sms is barring. Please help me and activate the outgoing sms.
I have purchased a new mobile phone in the last week, i inserrtefd vodafone sim in my new mobile, it when i checked​ sms, outgoing sms not activated.
My name iskaran verma mobile number is [protected]. My address isbaddupur barabanki pincode 225306. Please help me and activate outgoing sms....
Complaint comments  Read comments Complaint category Other

Vodafone India — threatening to stop mobile services

 Advocate Sandeep Soni on Dec 3, 2018
The company threatened & harassing again & again that the will stop services when not recharged with minimum of Rs.35. Earlier the sim & services sold by them with lifetime validity and now the restrict consumers to avail the service you have to recharges again & again. Telecom operators are in order to increase their money, harasses consumers always and imposes uneven plans on consumers. This is clearly like a British Rule. Consumers always bind to pay to those creep companies. Recently TRAI also declares that the telecom operators not stop any services when there is minimum balance...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — outgoing calls stopped.

 Aparnna James on Dec 3, 2018
Outgoing service has been stopped on my vodafone number from 24th november 2018.
Also i have received a message saying incoming will also be stopped from 8th december 2018 unless i recharge with a certain amount.

I have been using the number from many years and has lifetime incoming and also outgoing.

If my problem is not solved i will surrender the number....
Complaint comments  Read comments [3]Complaint category Telecommunications

Vodafone India — fake offer by representative and extra bill

 geeta_bapat on Dec 3, 2018
My father has vodafone number ([protected]) which is not in use since last one year. I kept paying bill for initial few months.
Post that i could not pay for few months. Customer care representative called me and said your bill is due which was i knew.
I said "yes" i know, i will pay but i need to close the connection as my father is too old now and not in condition to operate any phone.

Representative suggested i can use number. I said i already have number from another vendor and i am satisfied with it. Moreover, i don't need such costly plan as i would use this sim...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — invoice not made available

 PK on Dec 3, 2018
I did a prepaid unlimited vodafone recharge for which invoice should have been made available to me by vodafone.in spite of my request, they are openly denying to provide the softcopy invoice and asking me to pay inr 49 per month for procuring hardcopy invoice. What a way to loot customers!

Being a consumer, getting an invoice copy for any payment made without any charge is my right and i am shocked at vodafone's response. Shame on you vodafone. "happy to help" just seems to be a show-off slogan, you actually care a damn about your customers. Will port my number soon.
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — net speed-merging with idea won't help you voda

 Bipin Kumar Yadav on Dec 3, 2018
Voda. No - [protected]- i have recently moved to vodaphone which is absolutely useless and #. I am repenting now. I changed it from airtel to voda thinking that you people will provide good internet speed. I am not the first person to complaint about its network.

After 3 months, i will certainly change to other provider.

My net never works better where i live currently.

Dont tell that a complaint has already been raised and you will reply me in 5 days or dont tell that you # of # have been trying to figure it out.

The world has got advanced...
Complaint comments  Read comments [1]Complaint category Internet Services

Vodafone India — deactivate postpaid number

 AryaSarya on Dec 3, 2018
I am trying to deactivate my vodafone post paid number from a long time but my request is not been taken care and every month i am getting the bill that i have to pay without using any vodafone services. I am out of india and can't got to any vodafone customer care service center.

I want to refund my last bill or rs. 930 that i have to pay without any reason and want to deactivate the number....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — lifetime validated getting deactivated

 nkeni on Dec 3, 2018
Hello trai,
I have received sms from vodafone stating "hi, you are on new plan wef 23oct18. To extend service validity by 28days recharge with rc24 or above"my prepaid plan was under life time validity wherein i only had to recharge for talk time. Now my validaty is showing 13/01/2019.
[protected].
Requesting you to please look into this asap thanks....
Complaint comments  Read comments [6]Complaint category Mobile Service Providers

Vodafone India — trai vodafone withdraw validity after make a life time recharge scheme

 abidkhan192 on Dec 2, 2018
Dear sir,
I am a customer of vodafone india prepaid holder. My number is protected. I was port prepaid sim card in year[protected] as a life time validity.
But recently i am received sms from vodafone that the you will recharge for every month to active your connection. And my outgoing call barred on 02.12.2018.. I called to 198 for my complaint but customer executive told me u have to recharge minimum 35 rs for continue my services
Why should i recharge for validity because i
My number is with lifetime validity. Company provide me life time validity at that time committed
Complaint comments  Read comments [6]Complaint category Mobile Service Providers

Vodafone India — fake calls initiated and non request made but charged value added service - my mob no: +919884058325

 keyanvani on Dec 2, 2018
I am surprised to see vodafone bill for this month. For the last one year my payment was lessthan 500 now it is increased to 770

I checked with the phone no in thebill, the international call [protected], [protected], [protected] and outgoing no calls received from these no and it was

Attended and the opponent says this is vodafone no friendship. And says we are calling from delhi and they were speaking tamil, hindhi.

And vodafone is cheating with propmeted customers by calling from this no and charges raised 150 from incoming calls.
Complaint comments  Read comments [4]Complaint category Unsolicited Phone Calls

Vodafone India — poor vodafone service

 Sayyed Wasim on Dec 2, 2018
Mobile number[protected]
Dear apellate & vodafone team
Awaiting revert and solution
Reminder 6
Mr shahrukh from vodafone what happen now it is more than 3 months i am following on for just small network issue now what the excuse
You all said in 3 months time new tower will be coming in my home address area what happened it is more than 4 months now???!

This is seriously pathetic service form vodafonre now you people even have stopped responding

I regret that we have given a chance to vodafpne at our seawoods grand central mall...
Complaint comments  Read comments [5]Complaint category Internet Services

Vodafone India — re issuing of my sim card

 Shivendra27 on Dec 2, 2018
My sim card [protected] is not yet started working of vodafone company which i got misplaced in my village deokhal post roopgarh district basti and i visited the vodafone centre near me in faizabad niyawa which is 40km from my home and i have submitted all the documents with signature and everything i was asked for but they want me to again visit there one of its executive named ved prakash srivastava told me to come again
This travelling already costs me 1000 rupees now again they are calling after issuing a sim so now pls help me out from this type of misconduct happening to me and this...
Complaint comments  Read comments [2]Complaint category Telecommunications

Vodafone India — outgoing calls and outgoing sms has been stopped

 Abhiverma10 on Dec 2, 2018
As i'm using a vodafone company service and i'm having a balance of rs 150 in my vodafone account then also they have stoped my service of outgoing call and sms as i have to do a port my number into another service but they are saying you have to do a recharge of rs 35 than only your outgoing call and sms will get started
I'm receiving a message again from the vodafone that now your incoming call will be stoped if you have not done the recharge of rs 35. It's like they are the dictator and ruling like a king and we can't do any thing. They are not ready to take my complain and saying that...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — postpaid number activation request - denied by vodafone

 Swagat Tripathy on Dec 1, 2018
Unprofessional behavior and response from Vodafone as an corporate.I am using this Vodafone number approximately 10 years till date and Vodafone has suspended my number without even a single email communication to myself..Then why Vodafone take our email id while purchasing a postpaid SIM.I have requested just to activate my Postpaid No....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — deduction of my amount without my knowledge

 Nitin Mahawar on Dec 1, 2018
I am a vodafone user since from 2007 with the number [protected] and this is the first time i am having a complaint like this. I got message from vodafone saying that juice up pack is activated as per my reques. I have never requested or claimed to activate this service. Without customer knowledge how can a service provider activate a pack. I was having more than 400 rs. Balance in my prepaid, however slowly slowly they have deducted all the amount which i just realized. Now when i am trying to deactivate this crap juice up plan, it is not happening. Kindly take an action and ask vodafone to refund...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — network issue

 chiraglakhani on Dec 1, 2018
Hi
i apply postpaid to prepiad on[protected] and suddenly on[protected] @ 3 clock afternoon my post paid connection is not working and i insert new prepaid sim @ 3:00 after noon on 01/12/2018 but more than 4 hours as i type this message @ around 6:45 evening still no outgoing or incoming calls
my number is[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

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