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Last updated Aug 14, 2022
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A
ansi_in
from Bengaluru, Karnataka
Jul 5, 2022
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Vodafone — International Roaming

I had purchased IR package from Vodafone as I am a post-paid subscriber of Vodafone since last 16 years.

The package was for EU and US. However in 3 countries that I visited in EU it either did not work or never went beyond 3G, mostly on E. Repeated chats with service desk resulted in several hrs across 2 weeks in Europe wasted as nothing changed.

But I could not imagine how much worse it would get in US, where...
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psmakwana
from VADODARA, Gujarat
Jul 4, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Vodafone — Refund Excess Paid Bill Amount to 8141779632

Dear Sir,

My Vi SIM [protected] was converted to Postpaid to Prepaid after clear all due bill.

During prepaid connection I have been paid excess Rs 528 on dated 26 June from my HDFC Bank account

Since I have tried to refund to contact customer care via emails, Chat and Twitter also eventhrough visited Vi branch office also but unfortunetaly not yet received so far

Kindly refund...
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pkjco86
from Dehra Dun, Uttarakhand
Jul 4, 2022
Jul 4, 2022
This thread was updated on Jul 4, 2022
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Vodafone — Cashback did not receive of rs 100

Vodafone vi...
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S
Shashi2u
Jul 4, 2022
Jul 6, 2022
This thread was updated on Jul 6, 2022
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Vodafone — Fraudulent charges deducted from my balance

Several times my phone balance is being used for the subscription for Mazaa games, which I never subscribed. This is clear fraud and Vodafone Idea India is responsible for this for allowing private companies to deduct from available balance. They normally deduct Rs 25 every-time. I am sure several people are affected by this as they take out Rs 25 from lot of phone balances,
Please contact me on:
[protected]@mybharat.com
br...
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W
winkingbliss
from Jaipur, Rajasthan
Jul 3, 2022
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Vodafone — Outgoing Calls Stopped Suddenly

Date- 3 July 2022
My outgoing calls suddenly stopped today morning despite the fact that the validity of my recharge is till September, 22. Now I'm trying to make calls every time it says call ended. I couldn't contact customer care, as I could not dial any number. Can somebody reach out to me for help? what is happening? why other Vodafone numbers are working properly and not mine? this is really frustrating as the customer care number...
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rajabhishek44
Jul 3, 2022
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Vodafone — Recharge 418 failed, amount not rolled back

On 25th June 2022, The amount of 418 rs was debited but, No plan got activated. On inquiry with customer care, i was first told to wait for half an hour, then 3 hours which later became 3 days then got converted to 7 days.

After waiting this long i was told to write a mail. and I will get response, but till date no response has been provided. Moreover, I was told to visit Vi store but there also the store person told me that...
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I
ivanshi parmar
Jul 1, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Vodafone — Billing

My monthly rental is 399.
I have been charged Rs.750+ saying that the "content download'' charges have been added.
When I asked regarding the same, they are not aware of it.
PLEASE LOOK INTO THE MATTER.
THEY ARE JUST SUCKING MONEY FOR NO REASON AT ALL.
BAN THIS COMPANY.

ATTACHING SCREENSHOTS OF THE BILL CYCLE FOR LAST SIX MONTHS AND THE VAS...
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Bhavesh Nm
from Bengaluru, Karnataka
Jul 1, 2022
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Vodafone — Unsolicited Callertune Activation and Charges

This has happened multiple times and below is the latest occurrence. Callertunes are activated without my knowledge and Authorization and amount gets deducted..!! This is day light Robbery!!

****

Hi! We have received & are processing your request for service Callertunes. Just sit back & relax, you will receive a confirmation within 2 hours.

Hello! Your Callertunes is activated. Amount charged is...
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M
Manuna Ralte
Jul 1, 2022
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Vodafone — Recharge mobile twice in a same day by mistake.

Hi I have recharged a number [protected] on 1stJuly 2022 but wrongly i have made same recharge of 299 on 1st July, 2022, I have asked to Vodafone customer care, Aizawl regarding this but they said they will nor refund or carry forward the recharge. Two recharge will process at the same time.
That means the ultimately I have to bear the lost. Kind of cheat.
The UPI Approval Reference No. ONR[protected] (UPI Reference ID[protected]and...
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Prasansa Khatri
Jul 1, 2022
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I’m Prasansa.
Today morning I have wrongly recharged in the phone no [protected] of Rs 199 instead of recharging in [protected].I request you to kindly refund my amount as soon as possible .
Thank you
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    S
    Shubhamjaat0712
    from Ladwa, Haryana
    Jun 30, 2022
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    Vodafone — Refund or re-recharge against wrong number recharge

    Wrong number recharge done on vi app.
    Wrong no.[protected]
    Transactions id.-T2206292115180983069229
    Amount-599
    Correct no-[protected])...
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    M
    mrinmoy sarma
    Jun 29, 2022
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    I'm facing too much network issues in our locality. Especially in rainy days there is no network in my phone.
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      V
      Varinder104
      from Ambala, Haryana
      Jun 29, 2022
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      I received the message following and deducted Rs 25 from my account.

      Hello!
      Thank you for choosing to access Handset Inbuilt Games,
      You have been charged Rs. 25
      Your balance is Rs. xxx

      I haven't requested for any service
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        I
        ianupam
        Jun 29, 2022
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        Vodafone — Compensation for VI Hero Unlimited Data Plan Fault

        Hello! My mobile number is [protected]. I've been using the VI Hero Unlimited data plan for a long time. They show advertisements and written content on their website about unlimited data from 12 a.m. to 6 a.m. However, they never provide timely service. I complained to their customer support several times, but they never resolved the issue. This unlimited plan activated on my network around 1 a.m., which is a their plan that customers do...
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        santoshkrgupta86
        from Noida, Uttar Pradesh
        Jun 28, 2022
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        Vodafone — UPC Required

        Dear Team,

        Plz help to arrange UPC as i want to port my no. with family plan to Jio family plan, when ever I am sending message to port on 1900 I am getting response like below..

        "UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."

        Plz do the needful at the earliest....
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        valliammmai arunachalam
        Jun 28, 2022
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        Vodafone — UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service pr

        Since Vodafone is not able to provide data service to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
        "upc cannot be generated as there are subsisting contractual obligations with your service provider"

        After discussion with idea helpdesk they asked me to visit Vodafone showroom. Showroom people saying that i...
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        Saurav Dagar
        Jun 27, 2022
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        You can help me my official no. Is not work completely used in bank account in this time. Urgent call do in very important meeting in my Uganda office boss please help us to recharge in this month
        Mobile no. Is [protected]
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          anabarai
          Jun 27, 2022
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          I had purchased a new SIM on 12th May 2022 for 2 VI numbers as I had old Vodafone SIM. I recharged IR pack on both numbers on 16th June 2022, before boarding my flight and also received confirmation that IR pack is activated, however when I landed in Toronto on 17th June 2022, for one of the number I got No Service error. The Vodafone team stated that since the Roaming option is not visible in the Mobile Data SIM applications I have to replace the SIM. I asked them to send me a new pre-activated IR SIM as I am abroad but they asked me to change the SIM by visiting Vodafone India store. Is this practically possible? There should be a way to deliver the SIM abroad as it is a fault at Vodafone Idea end. They have sold me a faulty SIM.

          Please help as I am using the same number since 2005 and have all my OTP authentications on that number.
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            S
            Suganya J S A
            Jun 26, 2022
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            I have recently ported my number to airtel and I received bill from Vodaphone . But Im not able to pay the bill from both app and online. Please help me
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              V
              Vimla1997Barwar
              Jun 26, 2022
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              Dear sir,
              My name is Ramdayal and plz my vodafone sim number [protected] on unblocked
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