Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 21%
Submit a Complaint
20763
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
679
down
423
+91 98 2009 8200  (24x7 Support)
up
687
down
335

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
21%
Complaints
20763
Pending
441
Resolved
4101
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (2129)

Vodafone India Complaints & Reviews

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Vodafone India — created a false outstanding bill of 569.11 rs

 rishank777 on Jun 6, 2018
Sir,
I had a plan of 300 rs per month plan in vodafone postpaid and i decided to switch to jio network my data pack 100 % usage was done in 27/03/2018 and they placed a charge of 176.39 on 26/3/18 and 322.56 on 27/3/18 and no intimation of such charges were given me on either by email or by sms and now they have discarded my services by using law and mentally harassing by such act as i am not able to cope up with my work....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — complaint regarding the worst network in the world & the staff in vodafone store

 Faizan Honadi on Jun 5, 2018
02/06/2018

i am a vodafone user
Name-FAIZAN ASHRAF HONADI
my phone numbers are
[protected]
[protected]
[protected]
[protected]
[protected]
i went to register my complaint regarding network and also the payment of my phone number [protected] i paid rs.1000/- cash at vodafone store located near mohammed ali road, SHOP NO2, LAIBA COURT, 75 MOHAMMED ALI ROAD, NXT TO ICICI BANK ATM, MUMBAI-400003, Masjid Bandar West, Masjid Bandar, Mumbai, Maharashtra 400003 and the staff member named gazala was attending me i gave her...
Complaint comments  Read comments [2]Complaint category Telecommunications

Vodafone India — postpaid to to prepaid migration blocked

 Shruti Chavan on Jun 5, 2018
I am vodafone postpaid customer since 2007. My details
mobile number -[protected].
connection - postpaid
required resolution - complete my migration process asap

Now I am moving out of india. I requested for prepaid migration so that I continue with this number. I started the P2P request 3 weeks ago at vodafoe store kalyani nagar, Pune. Lady there said I will recieve a confirmation call and I will get some code that they can use for prepaid migration. She did not give me any sim or took my documents. I got a cnfirmation call but did not recieve any code. Now that...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — vodafone india porting rejected - 9885863330 [Resolved]

 Meeraj Kanaparthi on Jun 5, 2018
I normally receive bill of Rs. 353 every month. I have ported my number to airtel.
Everytime i receive call from airtel that my porting is rejected due to outstanding amount. I have paind more than Rs 1000 to ensure negative outstanding amount.
Don't how this is the 3rd time they have rejected again that i have outstanding amount of Rs 49.
I told to airtel to go ahead with porting request again and i have paid Rs 1000. Surprisingly Jun 2018 bill is Rs 339. Even after paying Rs 787.
For sake of porting i have paid Rs 1787 and now it is showing outstanding amount as Rs...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — network issues

 Firoj Alam on Jun 5, 2018
Hi dear sir/mam my mobile no-[protected]. I have recently port this no. From bsnl to vodafone. I have already complaint regarding network problem on 28/05/2018. After that i got a call back from your back-end team he told me
Sir aapka network sahi ho gya.. Haha gud joke.
When i am call back on 05/06/18 and someone mrs puja kumari was picked the call and told me my problem is already resolved when i asked them what is network strength of my phone right now she told i don't know and also her language is so cheap. I have record of that call. I never wish to talked to like this people again....
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — complaint for incorrect charges

 Satnamkaur15 on Jun 5, 2018
I am complaining because i have been charged rs. 2548/- saying that i have called to 51717 and talked 182 min., that too for astrology, which is in all the way incorrect.
When i first learned of this problem, i contacted your customer care, and was told that nothing could be done about my problem. I believe that this response is unfair. We as customer don't except this kind of behavior from company like vodafone....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — deduction of money without any confirmation.

 Vinod Nikam 05 on Jun 5, 2018
90 rs deducted from my account for wwe zone on my vodafone number without any confirmation, when i called customer care he said i have clicked one of the ads... How is it possible that just by clicking on one of the add directly deducts money from my account. I clearly remember i have not come across any advertisement related to wwe zone on my mobile phone....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — vodafone sim card replacement

 ramkumar1042 on Jun 5, 2018
Worst ever experience from vodafone store,. Disappointed with the service. Contacted vodafone store 2 times (June 4and june 5) for just duplicate sim activation. Not activated yet. Very careless service. My mobile number is [protected]

Contacted vodafone store address: vodafone store, 95-a, hope college,, opp. City union bank, peelamedu, coimbatore
My application processed person name: mano

I like this to be escalated to streamline the process for simple activities and negligible miss for the same....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — wrong plan activated after port in

 EMU Car Shed Ghaziabad on Jun 5, 2018
Hi,

Earlier i was using Post paid plan of Airtel on my number ([protected]), I got call from Vodafone representative for Port in to Voda with some good monthly Plan as Rental Rs.250 with additional discount of Rs.100 benefit of this plan is All Local+Std incoming+outgoing free in home and roaming +20GB monthly data.

But in my first bill which is generated on[protected] you people charge me as per Plan Rs.399 -15% discount. That's totally differ what your representative comment me at the time of My number Port-In to vodafone.

with this regards i contacted...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — automatic deals pack weekly activation refund..

 Sushil Yerma on Jun 5, 2018
On my Vodafone i came to know that i am currently active on the Deals Pack Weekly service, and that of Rs. 35/- and my balance is deducted as i never ask and wished to active it..It automatically activated on my number and deducted my 35 rs balance..So i kindly request to give me back my 35 rs balance as a refund..Thank You....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — status of account

 Snehal Bastia on Jun 4, 2018
Dear sir,  
I am a holder of uti children's gift growth fund unit scheme, 1986 (Clause 8). My details are:
Unit certificate no.- [protected]
No. Of units - five hundred
Date of maturity: 06/01/2017

I want to know the status of my account. How much amount has been collected on this account so far? This is urgent and i request you to respond by mailing the details to be immediately. Looking forward for your response by the earliest.

Please mail me the details on snehal. Bastia011@gmail.com

Thanks a lot....
Complaint comments  Read comments Complaint category Banks

Vodafone India — internet will disconnect after a few minutes

 mahadevaswamys1999 on Jun 4, 2018
Dear sir/madam I have a Vodafone sim and I am an old customer . in Vodafone sim the internet will be start working for a few minutes and it disconnects and again I have restart the mobile and it happens same I have told to customer but they are careless and I have changed sim, mobile and did all the things as they told but I am facing same issue...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — reg cancellation of unwanted subscription to my number 8884000130

 Vj K on Jun 4, 2018
Hi,
On my vodafone no. I have received sms's saying that "re 1 store pack now active" and charges are being deducted.

As this service has not been requested by me, i would appreciate if someone in vodafone reviews my account, cancel all premium services or service packs and refund me the overcharged amount onto my mobile.

Kindly confirm once this is actioned.
Thanks
Jeffrey kiran...
Complaint comments  Read comments [2]Complaint category Telecommunications

Vodafone India — harassment and fraud

 Deepti Rotithor-Athawale on Jun 4, 2018
6 months ago i had a vodafone connection and an addon number. The service was pathetic and i was forced to move on to another service provider. I had requested to transfer my main number and disconnect the addon. They said that they had noted this complaint. And yet they are still billing me for the other number everytime, promising me that this will be the last payment. They are also calling me regularly at least two to three times a week with their absolutely useless promotional offers, though i am on dnd. I want to formally register a complaint of harassment and cheating against the company....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — recharge

 Jnyanendra Sethi on Jun 4, 2018
I check my offer on my mobile ended with *3232 and found that 159,
159= unltd call+28gb 4g data 28 days. I recharge yesterday and update my phone about 2gb then go to bed. While wake up i saw my mobile data got exhausted, there is no mb available on my phone. Then i tried to complain over customer care but there is no direct facility to talk with customer care....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — settlement of my vodafone bill

 Aakash@00 on Jun 4, 2018
My name is aakash bhardwaj, my e-mail address is baakash3@gmail.com.
I was using postpaid number of vodafone i. E [protected]
I was using plan of rs:-399 per month, later i changed the plan to 299. The sum of bill should be 1097, but when i saw the bill it was 1987.
I asked the customer care agent that how is it possible. He explained me which i did'nt understood later the conclusion was wavinng out 27/- rs from my total bill. And when i have not paid my two months bill my connection was disconwnected then how they added third month bill....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — unwanted subscription

 Neha0087 on Jun 3, 2018
My balance got deducted in the name of some healtho fortnightly pack inevery 15days even when didnt subscribed to any such service. This doesn't stop evn after i requested to stop this. Called this stupid customer care, they did confirm to received my call and message to their said number but still the requests was not generated hence they deducted the amount.. I dont remember clicking any link to activate such service but the executive was saying tht i did hence it got subscribed. My question is can u simply activate a service without confirming that action with the consumer by randomly sending...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — charging money for no network

 addy3 on Jun 3, 2018
I had switched to vodafone as aircel was shutting down its operations in calcutta. I had hoped for a better reliable service, but to my dismay i couldn't enjoy the service at all as there weren't any. There is no tower in my location, absolutely zero connectivity. Forget internet, you can't even call. The only time i used their service was when i was out. All other networks aritel, jio, docomo works absolutely fine at my location. I have to walk 400m from my home just to receive an otp. With such crapy service i kept paying therefor the past 2 months. This month they are charging me rs 600 as late...
Complaint comments  Read comments [2]Complaint category Telecommunications

Vodafone India — deactivation of number

 Riba Ghazal on Jun 2, 2018
Dear sir/ ma’am

This is regarding deactivation of my vodafone postpaid number. I would like to surrender my vodafone post paid connection-[protected].
I don't want to take this connection due to some personal issues. I was asked to mail you regarding this.
Please de-activate this number as soon as possible. Call me for further details.
I solicit your early response!...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Vodafone India — just disgusting services of vodafone

 Sachin Mittal delhi on Jun 2, 2018
My no. Is [protected]. As my sims were not working fine, i visited vodafone store many times for duplicate sim but they did not provide me the duplicate sims. I lodged complaint with customer care and nodal officer but the result is that the store executives misbeved with me. I am now planning to start legal proceedings against vodafone, it's store executives, nodal officer, appellate authority and all the directors of vodafone...
Complaint comments  Read comments Complaint category Telecommunications

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