Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 17%
Submit a Complaint
19020
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

TwitterFacebook
Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
736
down
453
+91 98 2009 8200  (24x7 Support)
up
761
down
372

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
17%
Complaints
19020
Pending
335
Resolved
3069
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (2062)

Complaints with pictures are more trusted and informative    View all

Vodafone India Complaints & Reviews

Sort by:

Vodafone India — not able to port out

 Akruti_1 on Nov 29, 2018
My vodafone no. [protected] do not serve me with the expected service, network is very poor, i want to port out of vodafone but am not able to send port out msg, i tried a lot. This is so pathetic. Not expected such small act from this big company. Very disappointing. Will ask others not to ever opt for vodafone, this has never happened in any of my port service and when i surf internet i understood this is how they try to keep there customers as every vodafone customer is facing same issue....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — prepaid service

 avirukt rajeev on Nov 29, 2018
Worst customer care service. Hoping to port out soon. There have been multiple instances of me recharging my data pack and it expiring withing 8 days even though it is supposed to be valid for 28 days. Random instances of them discontinuing my outgoing calls although my talk time balance isn't zero. Customer care operative reiterate the same lines Everytime a call to complain is made. Stressful ordeal....
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — changing plane without knowledge

 yvsiva on Nov 29, 2018
Iy. V. Sivaram, [protected] has changed plane from 399to110 (No net) in august2018. Your people changed my plane again to 399 with out my knowledge in oct2018. I request to currect my bill acording to plane110 only in oct/nov&nov/dec as i this chang of plane is not knowne to me & i have not requested. Iam your custmer from 15 years. Request you for early action....
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — prepaid recharge

 Marc Hermes on Nov 29, 2018
I recharged my prepaid card in mumbai on november 10th for a further 3 months.
After recharging i received a message, confirming the recharge process.
Since im in rajasthan i got a couple of messages, telling me to show my passport and my renewed visa (Wich is impossible, because im still on the same visa)
And since november 27th my number is blocked!
I've been to the vodafone store in jodhpur and asked for help but nothing happened.
I would love to resolve the problem before i contact my lawyer to get at least my money back....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — cheated | wrongfully charged roaming and activated packs without permission

 Gunjan Madan on Nov 29, 2018
I am an 8 year old user of this post paid service and recently feel very cheated by your poor service
I activated i-roam free pack for 7 days via my app before boarding my flight for sri lanka on 17th november

On reaching sri lanka, i switched on my phone and realized that roaming had not been activated. I immediately switched off my mobile data and still have been charged rs 5000 for data usage while roaming.

And then 500/day charges were automatically activated starting 19th to 25th without my consent and while my mobile data continued to be switched off
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — falsely charged for international roaming

 Sagarmallta on Nov 29, 2018
I was on a vacation in India. I traveled to Dawki river and Myllyong village in Shillong however Vodafone claims that I went to Bangladesh and due to which i have been charged international roaming. When I contacted vodafone customer care i have been told that "It is a valid charge, since you were in Meghalaya and it is necessary to have international roaming to be activated in Meghalaya".They also offered a 500 rupees discount. This is matter of principles. I have physical proof on my passport that i havent travelled to bangladesh. Executive even made a statement "Meghalaya to be part of Bangladesh"....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — money deducted from bank and recharge didnt happen.

 sareng.snath on Nov 28, 2018
I did recharge of 509 on 22nd Nov 2018 3.29pm through UPI (my vodafone app) mode and it failed. I called vodafone care and they didn't get the money and recharge didn't happen.
I called bank and they told that transaction was successful from bank.
I did recharge again at 8:30 pm same day and it was successful.

Pl refund my money ASAP. It's 5 business days already....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — prepaid number disconnected without giving sms alert

 alok_aanya on Nov 28, 2018
I am holding vodafone prepaid mobile for last 5 years and continuously recharging it on time. I could not recharge or use in last 3 months and it was disconnected without any warning message to me. I am not in india and would reach back in next 2 months. We are being told that the number is churned and i have to visit vodafone counter with my original documents. My number is given at all banks for my banking transactions and i am suffering a lot. My query regarding non-receipt of sms alert to vodafone remains unanswered....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — 2900 rs are being additionally charged in bill

 Abhay Johri on Nov 28, 2018
Vodafone had crossed all boundaries of unprofessional-ism where I had been charged of Rs 2900 against international roaming that I had not even requested for, They itself added the add-on in my bill of 2900Rs and continuously getting the call for bill payment.

Very insane behavior, If I had not went outside India then why I should be requesting for International Roaming pack. I am thoroughly dropping the mails corresponding to this issue since 24Oct but not get any satisfactory answer.

Initially they did settlement on half of the amount but I refused because the service...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — 4g internet speed problem

 Pravin Rodge on Nov 28, 2018
Pravin rodge from amravati mh my mo no [protected] last 10 years use the vodafone i have face the internet connectivity and speed problem its only 180 kbps to 360 kbps some time goes to 1 mbps during the web surfing kindly solve my problem and give me the better internet speed on my mo. Nos. Track my location and its bandwidith...
Complaint comments  Read comments Complaint category Desktop Computers

Vodafone India — network issues

 sachinpalande29 on Nov 28, 2018
Vodafone is full of illiterate i have sent mail on 7th nov regarding network issue & i had mentioned tht there is booster installed in my house which is not wrking. Since then i have been follow up with your vodafone numerous follow & facing lot of network issues in house i finally spoke to appellate desk (After 12-13 attempt) where i came to know that your network team has replied to my complaint that they need to upgrade the cell site and tat is 3 month. I dont understand how vodafone is managing with illiterate staff my complaint is about booster not working due to network issue in my house your...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — im complaining about my vodafone number

 Amey@ on Nov 28, 2018
I have a vodafone number [protected] which had a bill pending to pay because the payment was not made my other two vodafone numbers were also disconnected from the services. Yesterday i made a online payment of the number full bill was paid. They promise to start the services within 30mins after the payment my all 3 number will be start they said. I made a paid on 27/11/2018 10:00 pm after that when ever i call they say 2hrs more. Now it’s more than 12-15 hr my all the 3 numbers are inactive. They are fooling the people just hogging the money. Even after making payment they are not starting the...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — sms service disabled

 Chandreyee Paul on Nov 28, 2018
My sms service has been disabled since yesterday, 27/11/2018. I had mistakenly sent a mms, instead of sms. I was to copy a few messages from a whatsapp conversation to normal sms. I didn't notice that the copied message has got converted into mms, and i pressed the 'send' button. I realised it later when the message didn't get delivered. And, after that, i can't send even the normal sms. Please resolve this issue....
Complaint comments  Read comments Complaint category Mobile Handsets

Vodafone India — unable connect calls.

 Chandan Sripathi on Nov 27, 2018
Iam chandan sripathi from hyderabad, my vodafone number [protected] has not used for last 4 to 5 months and now when i tried to use it and for making a call it is said that "your services are temporarily withdrawn please contact costumer care". I tried to but unable to contact. So please help me out of it.
My alternate contact number is [protected].
Thank you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — sim card blocked without intimation

 Bane Asmita on Nov 27, 2018
How can u be so careless... Blocking incoming and outgoing calls sims easy for you people but it's horrible and hectic for customers

Have already updated the airtel bill receipt on the mail on 23rd nov and visited gallery vodafone gallery on 24th nov post which my number outgoing calls were working proper.

Now suddenly at 7pm my sim displayed sim not provision error. And everything stopped working.

Kindly justify why this was done without intimation also there is no reason block the sim as data has been updated in airtel last week.

You...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — reducing validity of vodafone prepaid connection unfairly

 ashu903 singla on Nov 27, 2018
Dear sir, i have vodafone prepaid connection no. - [protected]. The validity period for this connection was year 2035, but suddenly it showed that the valadity is 23 nov. 2018. Company reduced the valadity of my connection. I purchased the lifetime valadity (Upto 2035) from the company. When connect to company customer care, they said that company change his policy and reduce the validity, now you have to purchse monthly valadity again. And the remaining balance of my prepaid connection is also blocked. Please look into the matter.
How company can do this? I purchased that product from company....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — outgoing stopped even though I paid red family plan bill

 Nirmalya Chatterjee NC on Nov 27, 2018
Dear Concern desk

I have been holding [protected] from the Hutch days, I have made 2 more vodafone connection as part of Red family plan.

Suddenly my [protected] which is my business purpose number has been stopped for outgoing in the name of pending bill

I have paid regularly all dues under the family RED plan, this month also I paid the due.

This whimsical action from your end is leading to my business loss . I am VP of TATA group company .

I want immediate action to make sure my above number outgoing is functional and...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — conversion of postpaid connection to prepaid

 awadhoot chalke on Nov 27, 2018
Respected sir/madam
My vodafone no is [protected]
Previously i had prepaid connection.
My sim was physically damaged so go to the vodafone mini store to get new sim with same number. But my sim was register on that person who is not alive.
I want same no so your retailer convert my sim to postpaid connection without my knowlege that sim connection transfer to postpaid connection
I want convert postpaid connection of [protected] to prepaid connection...
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — refund of security money

 sumit18082 on Nov 27, 2018
My name is sumit gupta

Security money of my old vodafone number not refunded by the company. Every time i called the customer care or visited vodafone store they say no security money is reflecting in the system, while i have the hard copy of deposit recipt - r. T. No. 20106 dated 06.03.13 deposited at mini vodafone store, civil lines bijnor. On other hand vodafone people keep threatining me for the legal action for pending payments of rs 707/-, now i have cleared all the dues to them. Kindly help to resolve my issue....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — poor mobile internet 4g speed and network

 Karanp3341 on Nov 26, 2018
Have ealier complained the issues regarding slow 4g mobile internet speed and low network problem. This problem was sloved for a period of a week or 10 days, after which vodafone probably withdraw the positive changes made and now again the same problem has initiated.

Have been experiencing slow 4g speeds and low network range for quite a long.!

Vodafone has not bothered to improve service quality and customer experience!
There by request to kindly take action for it....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Recently Discussed

(4 minutes ago)
Reliance Bigtv
connection not provided after ~6 months
(6 minutes ago)
Wvp International Nehru Place New Delhi
immigration/ abroad jobs
(8 minutes ago)
Flipkart
account resolving
(24 minutes ago)
HDIL
Progress of work
(26 minutes ago)
Bajaj Finserv
Emi card not generated

Featured Complaints