Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 18%
Submit a Complaint
18070
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
711
down
437
+91 98 2009 8200  (24x7 Support)
up
728
down
357

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
18%
Complaints
18070
Pending
285
Resolved
3001
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1984)

Vodafone India Complaints & Reviews

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Vodafone India — very poor network

 Loviaishwarya on Aug 16, 2018
Hey vodafone company. This is just a request to u guys to kindly get good vodafone network in my area. We have major network issues. We dont even have proper internet networks. Its really disappointing in 2018. Please do something. We cant make calls properly and even if it connects, we rarely stay audible for long time due to the poor network. We cant even browse net as we cant even enjoy 2g here. We cant even think of 4g. Please do something as soon as possible. We really need help....
Complaint comments  Read comments [1]Complaint category Internet Services

Vodafone India — my vodafone number

 Kali Linux on Aug 16, 2018
I lost my vodafone sim card few years ago n now i need my email which is linked to this number i want my vodafone number back what should i do to get it back my number is [protected] i want to get my number back i recently remembered it n now someone else is using my number i have some very important details in the number please tell me what should i do

Thank you,
Prajeeth...
Complaint comments  Read comments Complaint category Other

Vodafone India — vas services are being added automatically

 ShiniGami on Aug 16, 2018
Vodafone postpaid customer from last 2 months.in the last two months i've raised almost 30+ complains about vas being added automatically. My plan is for 399 and the maximum vas added was for 1499. Now calling vodafone for a waiver, is my daliy routine, as it seems i'am calling my mother-in-law's house asking them to solve my problem. It is a routine now, that i'am calling them on regular basis. Every time they say that the problem has been resolved and it will not happen again. Moments later, i see a message that the blah-blah service has been activated on your phone. Before porting into vodafone,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — billed above the credit limit

 Ayushi Nath on Aug 16, 2018
Hi,
I ayushi nath have activated my international roaming on 24th of july, within three days without any intimation i was billed for rs 35, 000/- as per vodafone while i don't my credit limit was rs 14, 000.

1. I was not informed when my credit limit has increased to 14, 000/- when asked they told me this is strange usually the date of increasing the limit is written but in your case its not there.
2. I was billed rs 35, 000 and without any intimation and why someone will charge us above the limit.
3. Data fraud was definitely there.
4. Still after happening...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodofone — postpaid bill

 Vijay Samraj on Aug 16, 2018
I was using your service till last month, i opted for 499 plan initially with vodafone, i tried to port my number to airtel, the moment i ported it, vodofone called me and asked the reason, i said i cant pay that much airtel is giving 399 plan with same features as my current vodofone 499 plan, vodofone said we also give the same plan, please stay with us, literally begging me to stay, i got a call in july month, some one says ur plan will be changed to 499 as your 399 plan is going to expire in this month, we have been giving discount for last 6 months, all these months i have been getting calls...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — getting no customer support

 Adarsh Goyal on Aug 15, 2018
I have several issues with my services but, these guys are not helping. I tried to reach them via email, on twitter, had a web chat with them but, are not replying.

I asked them that i want to talk to the available manager, and they said, "the manager cannot talk to the customer, it's not our policy". I was like what? If the manager cannot talk to the customer then why did you hire him?

Their executives keep lying every time. They must fire this guy name pratik dave. He handles appellate email/ticket. He lies all the time.

No one is helping me in vodafone!...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — unwanted call by vodafone for sale promotion two to three a day

 m d rai on Aug 15, 2018
Sir/madame my vodafone mobile is [protected] i would like to inform to that per day two to three time calling by vodafone for sale promotion on my same mentioned number so i am really sad this call and some time call disturbed in important meeting/driving time that's very risky for me. Please stop to any call this type. And take the saturn action.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — poor network quality

 Rups8891 on Aug 15, 2018
I using vodafone card but i faceing area very poor network, i already complaint in vodafone local service center and customer care on 24 jul 2018 and they provide me complaint regestration no. [protected], but still not resolve my query complaint. Area vodafone users also facing same network problem.

already I complaint many times but not result found, if same type of problem appears then why I using this type of service when I paid lot of money for this Vodafone service

Please do needful as early as possible......
Complaint comments  Read comments Complaint category Internet Services

Vodafone — poor service in sms and network

 vinoth n on Aug 15, 2018
I had made several call to customers care regarding sms problem and data, my sms not received by other network, they used to say it is other network problem and in other network they use to say it is sender network problem, i have changed phone of both me and recover and checked for number block setting of both and also sms settings too but no use. They refuse to service, so i have to use 160 by 2 service to get my work done. What else now i had to face v. V. Poor network data speed problem it's 0.01 download to 0.2 for uploading speed. So i am unable to use that app too now. Previously i used to...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — vodafone plan change

 Selvan Poly on Aug 15, 2018
Hello team,

I am very disappointed to write this mail.

As, previously you people had retained by giving 50% deviation some 6 months back ago but again you people have increased charges 499+ GST plan with rental My monthly postpaid rental plan was changed from 249 to 499 without my concern. I am very disappointed with your customer care associate response with the person whom I spoke recently he had promised me that he is taking request but unfortunately no proper response..and she arranged a call back..and said call will be done within 48 hours but till now i'm waiting...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — no customer support

 adiman611 on Aug 15, 2018
I am facing several issues with my vodafone number, i tried to reach them several times even on twitter but these useless guys give the same generic response over and over.

I asked them to arrange a call back from the manager, and they said "manager cannot talk to the customer". If your manager cannot talk to the customer then why did you hire him?

It's been over a year, and i am getting no help! Their executives lie all the time. Especially their one of executives name pratik dave. He handles appellate emails /tickets. Vodafone must fire this liar guys first.
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — I'm complaining about the blocking of outgoing sms

 rebekkal on Aug 14, 2018
My outgoing sms service have been blocked for more than six months. I had contacted the customer service but they said my sms service has been blocked due to sending of bulk messages from my number but I did not send any bulk messages I had complained about it many times but I didn't get rid of this problem please solve my issue and remove the blocking of outgoing sms from my number and pls ensure me a quick response to solve this blocking of outgoing sms...
Complaint comments  Read comments Complaint category Family & Relationships

Vodafone India — change my connection prepaid to postpaid

 raydhriaj on Aug 14, 2018
Sir

this is dhiraj ray using vodafone from last ten years. i lost my mobile, process to getting new sim company change my connection to prepaid to postpaid 399 /month rental.
all my document like adhar bank school attach to this number.

i can't change my number anyway. this is fraud by company change my number to postpaid....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — vodafone roaming billing charges

 ankit.cc10 on Aug 13, 2018
We have raised multiple requests and emails to vodafone customer and nodal officers for roaming billing charges last month. None of the representative or sr. Officers were able to help or give satisfactory resolution to customer.

Vodafone have charged over 4000 inr for around 6 mb for usage that occurred unknowingly while on roaming.

Vodafone auto activated iroam service pack after 6 hrs when they felt the usage went high, but they did not activated when it crossed usage over inr 500 which is the iroam pack rental, and they are not ready to accept that they should have...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — vodafone sim card registration failed

 JhananiShree Raghunathan on Aug 13, 2018
Hi team,

I am using vodafone for past last 4 years, but today i have no network in my

Mobile and the following message displayed

"sim card registration failed".

Not able to use my vodafone number. Calls and messages are not going.

Hence no network access also found.

So i humble request to u please solve my problem as earliest as possible.

Thanks
Janani r
[protected]...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Vodafone India — incoming and outgoing sms are barred

 faisimmu on Aug 13, 2018
Last year i just migrated by vodafone 3g sim to 4g sim. After that onwards there is no incoming or outgoing messages. Everthing got barred. I complained many many times in customer support and even in stores. No response. Now its been 1 year. One of the pathatic service. I cant even change my network. Right now i cant to chnage my network. Please help to clear these out. Right now am not getting any otp. All my banking and government related works are pending....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — billing

 shobhashetty on Aug 13, 2018
To
The consumer court
Sub: mobile no. [protected] - vodafone
Dear sir,
I had travelled abroad to us in the month of end may 2018, where i took a international roaming pack for rs.3500/- for 10 days.in the month of june 2018, i got a bill of rs.5949.00 which was paid by me.
Later in the month of july 2018, i got a bill of rs.20149.00, i was informed by vodafone that the bills were not generated for the month of may 2018, and i had not asked for deactivation of the roaming, such a huge bill was sent.
Where i would like to make it clear that when i had asked...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Vodafone India — unexplained billing amount charged

 Bhavna p mehta on Aug 13, 2018
I was charged flat 2500/- as one time charges for inyernational roaming services by vodafone without my consent. (It has been said as rs 500/- per day charge) on my complaint this 2500/- rs was reversed but again in next month bill it was added. On recomplainting this amount was reduced and actual amount of usuage was quoted which was much lesser than the 500 - per day usuage charges. After almost 50 minutes of discussion i was said that actual due of my last two months of bill is rs 1588+18% tax. To my surprise i have been again receiving the call of recovery with additional 335rs +18% as some...
Complaint comments  Read comments [1]Complaint category Other

Vodafone India — international number displayed on a local call.

 Naveenpatchala on Aug 13, 2018
Hi,
My name is naveen.
Today, my cousin has called me from his number from hyderabad. But my phone displayed an international number starting with +90. I have picked up the call and my cousin was talking on it. But he doesn’t know anything about the number. He just called from his own number which was from india itself. So, i suspect some cyber issue. Can you please respond back to me....
Complaint comments  Read comments [2]Complaint category Security Services

Vodafone India — after payment blackmail to do again payment

 rohit taneja on Aug 12, 2018
My self sateesh Kumar and my mobile no [protected] my bill of July month 353 and I have already pay my bill and bill cycle in 11th of months but my mobile suspend on 8 august when I call them thay are asking for 400 RS more I consumer court no and any loyer no pls give me city address in Gurgaon my updated no is [protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

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