Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 21%
Submit a Complaint
20770
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
680
down
424
+91 98 2009 8200  (24x7 Support)
up
687
down
336

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
21%
Complaints
20770
Pending
441
Resolved
4101
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (2129)

Vodafone India Complaints & Reviews

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Vodafone India — billing dispute

 shweta sutar on Jun 16, 2018
I am shweta sutar, using number [protected] since long time. I had been to latvia, europe. Activated my roaming on may 30, dint get data services there. When i came back to india, i called customer care on 5 june, the csr told me my internet would be activated in an hour. It dint get activated, then i called on 6th june for the same issues, i was informed that i need to wait for bill to be generated and then only my issue would be resolved. When i called on 7th, i was told i used 2g services in international roaming and i was charged rs. 5000.

I told them i dint data services when...
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — not able to send port message

 Sndpppalethu on Jun 16, 2018
I just want to port my no to airtel there internet speed is awful and when i try to send sms to 1900 i am not able to send port message to 1900. I tried to many times. To another no messages are going there customer care also not solve this issue. I just want to move from this company services please solve this issue [protected] is my no. There services are pathetic...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — network issue

 saurabhgodha on Jun 16, 2018
My mobile no is [protected].

Since i have converted my mobile number from idea to vodafone.
But i facing the network problem worst to worst.

Some times is not reached to receiver and some times receivers voice is not reached to me.

Network towers is not come on completion basis.

Please reimburse my money and i want to again port my number.
Very bad network....
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — network and internet issue

 mAZZA AA JAYGA on Jun 16, 2018
Dear sir slowly it has been almost 40-45 days that i could not use internet in my vod no [protected] properly harldly i can use 100 mb instead of 1.4 gb daily why they are making us fool still my problem of internet is same as before no any progress i got till now i got so many mails from vodafone i apology what will i do comp apology if i give him apology please this month i am not going to recharge my apology.will they think about that than never they will bear a days even and i am bearing this thing from a month...

I can hardly use internet services facebook whatsapp etc you give...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — harassment by your executives to your post paid customer from unknown number

 saravanan sps on Jun 16, 2018
I am your post paid customer having number [protected] since 3 1/2 years and for the last 2 months i am receiving phone call from[protected] from a lady stating that govt courier has come and she is giving one idiotic person number (Who is introducing himself as lawyer). The team is harassing me as if i have defaulted my payments and forcing me to come to the court. Please check my account and tell me any balance is to be paid for my account, i am damn sure my bill is updated on time everymonth. For this reason i have given request to port my number to airtel. But, still these people are torturing...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Vodafone India — extra billing amount

 PrajyotP on Jun 16, 2018
Dear sir/madam,

I have using your services [protected] on this no. I have converted that number from postpaid to prepaid. After 2 months i have received one bill rs. 850/-. My complaint is about your billing services.

At the time of prepaid, your executive told me, if i not paid full amount then it will not transfer in prepaid. So i have already paid my all outstanding with some extra amount, that extra amount also update on my prepaid account.

Now, the problem is, you disconnect my connection saying that you have an outstanding bill. How is it possible?
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — complaint about bill

 Nitin Ranpuriya on Jun 15, 2018
I have sent complaint mail and getting advertisements only in reply.
Is this the you people service and help customers. F
— forwarded message —
From: "nitin ranpuriya"
Date: 15 jun 2018 1:03 pm
Subject: complaint about bill
To:
Cc:

Hi,
I am almost one year old customer.
Last month i changed post paid plan and got informed that i will be charged 199 rs but i got extra 99 rs charged which i was not informed also for two days late taking 100 rs from me.
And when i am insisting customer care to reduce amount...
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — sim mnp

 Ãlïm Üddîñ Æmbæñì on Jun 14, 2018
Dear sir/ma'am,
I submit a request to port my aircel sim at 02/05/2018 on dhubri branch.
My aircel mobile number [protected].
They have no active my sim card.
There have no response employee. They paly with customer. They have no understand and doing proper duty.
After submit the request i am visiting the vodafone branch to till today. They informing me there have link issue so they no checking my sim card activation status. I meet two employee there 1/debolina mazumdar
2/rakhi ghosh
They also inform me they no permission to give boss's official mobile...
Complaint comments  Read comments Complaint category Employees

Vodafone India — internet is not working

 Arjun Tuteja on Jun 14, 2018
My internet is not working since i recharge my internet pack on 8th of this month.. I couldn't enjoy the service at all as there weren't any. There is no tower in my location, absolutely zero connectivity. Forget internet, you can't even call. Other services like jio... Airtel n idea networks r good... But voda networks r very very poor... Solve my problem asap otherwise give me refund of rs 396 for my recharge ty...
Complaint comments  Read comments [2]Complaint category Internet Services

Vodafone India — not able to send sms

 Shailendra19 on Jun 14, 2018
I am from varanasi and i am not able to send sms through my vodafone mobile number even after linking it to my adhaar card. I went to the vodafone store where i got it linked and they are asking me to take my id to some far away vodafone office and get it activated.

Why do i have to take my id if the phone is linked to my adhaar, and i know that it's linked to my adhaar because i got an sms saying so.

Vodafone is screwing their customers in some or other way, last time they pwned me for 200inr because they didn't care to mention that the monthly plan that gives you...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — without information automatically plan change

 rohit2005 on Jun 14, 2018
Dear sir,
आपको सूचित करते हुए मुझे बड़ा दुःख हो रहा है कि इतनी बड़ी कम्पनी में कोई सुन नहीं रहा है., मेंरा न.[protected] जो पहले रिलायंस कंपनी में था, विगत 6 माह से वोडाफोन (आपकी) कंपनी का उपयोग कर रहा है हु.
में 6 माह पहले रिलायंस कंपनी के सरदारपुरा...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — sms blocked

 Shafi88 on Jun 14, 2018
My vodafone number was blocked for sms. I asked to customer care they said that i need to register with trai. Actually i did not do any kind of marketing.
I did speak 3 times to customer care. But result remain same, they said that "we can not help you, you should have register with trai as tele marketer". But i am not a tele marketer and i did not send any marketing message and i used to send messages to well known friends only. Vodafone is not maintaining good relationship with customer. More than 10 years i have been customer of vodafone. But they did not inform and not giving any warning...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — vodafone sim not activated-

 Manisha P Karekar on Jun 14, 2018
Hi, i'm manisha prakash karekar. I am a post paid subscriber of banglore circle of vodafone. Recently i have been transferred to mumbai hence i approached a vodafone store store of vodafone on 28/5/2018 for porting my number. I visited the store 3 times for activation of new sim. My number was ported on 04/06/2018. Now when i call i am directed to tele verification. I think i made a wrong decision to port the number in vodafone. The attitude of support team is deplorable. Their service is below par. My sim is not activated yet. Kindly look into the matter....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — unethical behaviour

 drannu on Jun 13, 2018
Myself had visited on 7/06/2018 to the store cannought place, cidco, aurangabad. Store bearer sonali gaikwad, was not responding properly and kept my work incomplete, saying that it was closing time. Infact there was still time left. Very bad experience in providing customer help & behaviour. She was not good at conversation. Vodafone should look for good and well activated store officers....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — harassment by vodafone employee at park street vodafone store , kolkata

 smumer on Jun 13, 2018
Jun 13th, 2018

Sir,

​ Refer to the trailing mail, as per your requirement we had sent No Objection letter of Company along with it Identy proof, address proof, VODAFONE last bill and GST registration of the company . today on 13 June 2018 at 16.48 hrs
​We very much regret in informing you that, when we handed over the documents at your Vodafone store in Park Street to the representative of Vodafone named Mr.Swarup Ghosh, He behaved rudely with our one of the partner and told him this mail is not acceptable, thus these documents are also not acceptable .
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — discontinued the service

 Sameer Bin Sami on Jun 13, 2018
My name is sameer shaikh my number is [protected]... It has been a year since i have started your service and have been the bill but now when i asked extension for two days to pay the bill you have discontinued my service this was not expected from vodafone... Can you please call me on [protected] or [protected] for more details please call me asap because my services has been discontinued... Thank you...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — vodafone doesn't allow to port/ convert to prepay/ disconnect.

 HameedonIP on Jun 13, 2018
I don't have signal 70% of times in my working hours. When raised a complaint, vodafone doesn't pay heed.

When i tried porting couple of times to airtel, these fellows held my conversion without any reason.

Finally, when i wanted to disconnect, these fellows doesn't accept disconnection request/ convert to prepay request, the reason being every store has their own specific dates on which they accept disconnection/ prepay requests and when we go on that day, the fellow who has to take request is not available.

Vodafone is literally pain in #....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — overly charged

 Kani91 on Jun 13, 2018
I have raised complaint with vodafone customer care with the reference number #[protected] for the data slow issue but vodafone customer care team closed my complaint without my consent saying that it's building blocked area... (Which is wrong information) when i try to call them i don't get proper response from anyone... I have been following this issue for almost 1.5 months with lots of calls to customer care team but i don't even get any alternative... I am mentally frustrated and exhausted with this careless attitude of customer care team...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone — deduction of cash from my number

 Radhi18 on Jun 13, 2018
Your subscription for wwe zone pack has been renewed and rs 90 has been deducted. The service will get renewed on[protected]. To deactivate sms stop to or call 155223 (Toll free). Discover cool games, apps, movies, music & more http://discover.vodafone.in/nf/
This is the message which i got yesterday. The same i got last month also but left it because without knowing might have pressed any button.
But this month am same i have not activated any pack but 90 rupees has been taken from my vodafone number without my confirmation. Even i dont know wat is zone pack. But now am sure the...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — delay in activation of sim

 Sunil Sampat on Jun 13, 2018
I have been using 3 numbers of vodafone. My sister who was using one of them lost her phone and was given a new sim yesterday with a promise that service will be activated in 2 hours. I have a billing plan with them and they have not actovated the service even after 24 hours and asking me to visit gallery. This is an efficient process and a sort of harassment....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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