Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 17%
Submit a Complaint
18723
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
736
down
453
+91 98 2009 8200  (24x7 Support)
up
761
down
372

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
17%
Complaints
18723
Pending
335
Resolved
3049
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India Complaints & Reviews

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Vodafone India — sold postpaid sim not explaining about prepaid or postpaid

 sathakkathulla SHEIK MOHAIDEEN on Dec 10, 2018
Got a sim for free on street side stall in chennai saidapet near railway station, the seller didn't explain about the sim type (Post paid or prepaid) instead told the benefits like 2 months free data and calling.

After using 1 month, got a bill amount 375 rs. I stopped using the sim and vodafone also stop servicing it after 10 days (Approx).

Again the collection agents are calling me and asking to pay the money of 880 rupees.

Please suggest me what to do here....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — false promises of restoration and activation of my previous postpaid plan

 Anmol_Gupta on Dec 10, 2018
Hi, i'm a vodafone india postpaid customer from 2010. I've been using the same plan since the date i joined the service provider. I was being charged as a rent an amount of 596 inr annually.
Now suddenly they change my plan without my consent and they start charging me inr 298 per month. When i tried to contact them about the change of plan, they tell me that your previous plan would be restored. I pay them 596 inr on the basis of their assurance of starting my previous annual plan. I also have a mail about their assurance. The screenshot of it i've attached with the complaint.
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — outgoing call validity expires

 Yogesh1000008 on Dec 10, 2018
Hi, i have sufficient balance in my vodofone account, but still received a message stating, outgoing validity expires. And now infact it got stopped and am not able to make any call.

Can somebody help me understand, how come the lifetime validity be expired? This is really pathetic and worst service i could think of. Simply company is making fool of public....
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — post paid to prepaid

 hserus85 on Dec 10, 2018
I have decided to convert my postpaid number to prepaid and visited avadi vodafone store on 24th of nov (Arundhatipalaiyam, avadi, tamil nadu 600071).

I was asked to pay my outstanding amount and rental amount up to dec 03rd - rs.439 and rs. 178 for prepaid sim activation. I have paid all the due amount and conversion fee and submitted all my proofs for the prepaid sim activation. I got the new prepaid sim card and i was informed that the process will start only on dec 03rd (Not sure why that much delay). Adding to this, i was informed that the postpaid sim will be de-activated and...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — service expired

 Azizuddin Surkhi on Dec 10, 2018
I brought this 2 sim which had life time validity, and now why my services showing as expired.
If you are not able to fulfill customer service then why are you selling sim or running business on false promises.
Incoming and outgoing calls are blocked on both sims.
This is ridiculous, please have this resolved asap or i will port my number.
[protected]
[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — unwanted sms being sent to me at midnight.

 Walty on Dec 9, 2018
What is this madness. Has vodafone gone mad??? Sending sms to clients at midnight and this is not the first time. Vodafone should first learn basic courtesy and manners and know when to send sms or calls.

Sms sent to my phone with no subject at 2.48 am. Date sent 12/09/2018

Please send me a clarification as to why sms are sent when i am deep asleep. Phone service is meant for the convenience of the customer and not to be a nuisance to them....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — my balance is getting eroded without any valid description of charge/deduction

 Aditya Ray1 on Dec 9, 2018
Last few times, i have been discovering that my balance is getting removed without any valid reasons. I had recharged on 20th oct, 2018, rs. 204, giving my phone balance to rs. 260. Suddenly, i discover that my balance is negative and my outgoing is blocked. When i try to get details of deductions, those details are never made available. If vodafone continues this practice, i will have no other option but to migrate to another service provider. I need to see how my balances are getting erased every now and then. For international roaming, you can deduct only rs.90 per calendar month and not every...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — outgoing & incoming barred

 Hemant K Parmar on Dec 9, 2018
Dear sir,
I am a customer of vodafone india prepaid (Gujarat). My number is [protected]. Many time ago i have recharged with a life time validity.
But recently my outgoing calls are barred & incoming will also barred from 21 dec 18. I am receiving sms from vodafone that you have to recharge for every month to active your connection. I called to 198 for my complaint but customer executive told me that i have to recharge with minimum 35 rs for every 28 days to continue my services. As of now i am having the balance of rs.97 so there is also no problem of some minimum balance, how can...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — services provided

 Karishma Sukhija on Dec 9, 2018
This is to inform you that from past 6 months i have been asking vodafone customer care to deactivate my extra services but there is no application to it. You have a really bad staff right now i received a message stating my vodafone health service is activated. When i haven't activated it. Every month i have to call for a refund. Every month i call they say we have putten your complaint but next month its the same. My no. Is [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — outgoing validity

 Chandana Girish on Dec 8, 2018
I have a balance of 82.22 rs in my vodafone number provided below, but not able to do any outgoing calls, as the message says "outgoing validity expired". Please do the needful.. I do have enough balance to make an outgoing call, they did not even inform about the validity thing through any means.
Thanking you
Chandana
Vodafone no.- [protected]...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — validity

 bhoj kumar Sanmbhy on Dec 8, 2018
A few years back i had paid a few thousand rupees around rs 3500 for life time validity, so the msg i used to get was service validity till end of licence period 2034
Now the new management does not want to honour that and want me to pay validity extension every month or my outgoing will be terminited
I raised a complaint but they did not give me the docket number, without which i can not take the matter to appealete
Is this not cheating...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — disconnection of outgoing calls, even though having balance in my vodafone number

 Sumanchintu on Dec 8, 2018
Hi, from yesterday my outgoing call facility is barred, the ivrs voice message is tell to recharge immediately, in spite of having balance of rs.70 in my account. Contacted customer care he is tell to recharge has to be done monthly or outgoing will be barred. Probed him their is any rule from trai, he told yes trai as passed a rule, informed him to take compliant regarding this but he denied and informed me to compliant directly to trai. Is this right way to disconnect one's outgoing facility? What is trai's condition / laws says? Please help me out to get this information. It is a new harresment...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — about network problem

 Devki nandan Shukla on Dec 8, 2018
Customer ko chutiya bnane ka kam bnd kr do complaint call kitne time m reciv krna h koi regulati h ya fir ghnte bhr tera add sunu haramkhoro ki hd sala network ni bat kt jati h bar bar paisa kt jata h kb tk lootoge nikkmmo bhut preshan kr diye ho mere no ki prob solve krao jldi tmhari nautnki bhut ho gyi ab case karoonga 1 ghnta wait fir b koi solution nhi giddho...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — delay in obtaining complaint at vodafone store at vadodara

 Jatin Saglani on Dec 8, 2018
Respected sir,
I m a vodafone postpaid consumer living in vadodara, gujarat. & there is so much delay in attaining customers at vodafone store, gotri, vadodara. Thare is 8-10 desks to attain customers but there is no executive on desk to attain customers. This is a regular scenario that i have seen always at vodafone store & due to this there is so much crowd at store & they have to wait in queue to solve their problems & its a totally waste of time due to improper management at store & there is need to improve the system to attain consumers. Kindly consider this complain & hope u will resolve...
Complaint comments  Read comments Complaint category Products & Services

Vodafone India — fraud payment made from my hdfc credit card to vodafone no 9706239529 [Resolved]

 Deeptidp on Dec 8, 2018
Please take action on [protected] as this no call me on 7 dec at the evening and made payment from my hdfc credit card payment of 8999 and 999 rs.
Need to file complain.

Need my refund asap. Called vodafone customer care they didnot help me on this
Fraud name - amit sharma as told by him but vodaone care tell me name (Naveen alom) from assam. Please help me to refund same amount from vodafone team....
Complaint comments  Read comments Complaint category Credit Cards

Vodafone India — high bill for international roaming

 Ms. Poddar on Dec 8, 2018
I have been an avid user of vodaphone for almost 4 years now.

And had a a credit limit assigned to my number ([protected]) of rs 4000. I had requested for international roaming from 6th oct. I reached the said location on 7th oct. I have been exorbitantly charged for data services, for which i have the following pointers:

1. I have not used the same.
2. My credit limit was rs 4000 as according to all the bills given by vodaphone.in that case, how can the bill increase more than that?
3. I had taken a screenshot on 9th oct, at 10.16 india time (Brunei...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — fraud/cheating/mental harassment ticket# 1543191913

 cfa_tarun on Dec 8, 2018
Hi consumer complaints team,

Please help me against these mighty fraudsters "vodafone", we should throw them out of our country, they are looting us every day. I have been harassed so many time month after month by them that i can't tolerate anymore. Please save me.

Message to vodafone goons via consumer complaints platform:

1. There is not third party service on my party and still, you deduct balance on every month even after contacting you and your team again and again.
2. Last month, sowmya from appellate team also confirmed that there is no...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — cannot send or receive messages

 tabrez haider on Dec 8, 2018
I am not able to send or receive messages from my number, pathetic service from vodafone they even charge for calling customer care just looting the customers and the customer care executive can't even resolve the issue, just pathetic i am not able to receive important messages related to my bank account on my number i even went to the vodafone office they didn't even bothered to look at my issue and told me to wait.. Looking forward to port my number... Pathetic company...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — vodafone minimum recharge plan of 35 rupees

 DD Ghevariya on Dec 7, 2018
Trai approve law of vodaphone 35 ruppes plan for continue service? In my account i have 195 ruppes so why i am giving extra money for this telecome service company. I know about should trai approved this law either yes or no? If they refund my balance? Could i registere court case aggainst this telecome provider for this plan if trai not approve vodaphone law...
Complaint comments  Read comments Complaint category Mobile Handsets

Vodafone India — vodafone postpaid poor service

 Div10011991 on Dec 7, 2018
Hi my name is divya. I have been using 2 mobile numbers from vodafone and one sim i was not able to use it for long time as my mobile was under repair.
When my mobile started working i inserted the sim to find out the services was disabled as sim was not in use.. I went to vodafone store and they told me to convert the sim into postpaid so else i wont be able to use the same number, so i said okay and went futher with postpaid service ever since i have not been getting network on my postpaid sim while at home or at my work place and i have made couple of entries to vodafone store they gave...
Complaint comments  Read comments Complaint category Mobile Service Providers

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