VI has a cheater in terms of deducting money from customers. I was overseas in UK from mid November to mid January and had activated roaming plan of INR 6999 (Unlimited Incoming calls, 120 minutes of outgoing calls) . Around first week of December i was deducted for incoming calls @ INR 70 Rs per minute and call was cut off after exhausting my balance. After that my clients called up and it was out of coverage. My outgoing calls were working fine as I spoke to my client... I then called up VI customer care and they apologized for deduction and refunded money in my account. I asked them reason for same and they reverted to me that I was logged into Jersey area network whereby VI is not covered in international roaming (fair enough it says in their policy) to which i responded that Jersey area is about 600 miles from where i was located in UK. How can I latch onto network which is 600 kms away... it is like I am sitting in Delhi and using Pakistani Network for incoming calls and outgoing calls i am using Indian Network...
Again issue arise in mid December when i was in London and balance deducted for incoming call from India. VI told me same reason that I was latched onto Jersey network. Again Jersey is 400 kms away from London for gods sake... They refunded money to my account...
Third time it happened in First week of January when I had received incoming call and deducted money... When i call got disconnected, I immediately made an outgoing call on same number and spoke to 30 minutes... I then shared all my proof with VI that how can they deduct money stating that I am Jersey. I showed them proof on MAP how far away I am from Jersey (600 kms), Showed them proof that I am being charged for my incoming and outgoing not charged anything for 30 minutes that I spoke to Indian Number... As Per VI I was logged onto Jersey network while making outgoing calls... That means it took me less than 1 minute to travel 600 kms back to where i was in York (I hope Elon Musk contacts me to ask me on how I travelled)... Frustrated I asked VI for their response via email so I can start taking legal actions with VI.. Below is their email.
/////////////////////////////
Greetings from Vi,
We appreciate and value your relationship with us.
We would be delighted if you reconsider your decision to stay with Vi.
Based on your requirement our team connected on your Vi number [protected] earlier today regarding your complaint related to a balance deduction in international roaming for your Vi number 88799_____; your concern has been discussed.
As per the revert received from our team, I would like to inform you that your Vi number is latched VLR- 447781. This VLR belongs to Jersey, and an activated Pack is not applicable for this location. Hence, the charges are valid and unable to process the refund.
If you want to port your services, then you need to utilize your balance and services otherwise it will lapse from our end.
You can also check the Vi app for best-fit offers:
To select and activate the International Roaming plan:
Click on the mentioned link for the International Roaming tariff and tie-up details.
International roaming- https://myvi.in/international-roaming-packs
Further, kindly share a line of confirmation to check the Rs.100/- waiver possibilities from our end in your core balance.
Thank you for your continued trust in our services, and we appreciate your patience in this regard.
Your reference numbers are MUM-V[protected] and MUM-V[protected].
Please log in to Vi App https://bit.ly/GetVIApp4 or visit the website www.MyVi.in for more info.
Thank you,
Vi Customer Care.
Karishma Shaikh
////////////////
As per their email they are doing me a favour and adding balance of INR 100
Absolutely disgusted with VI and their services... After being a Loyal customer with VI for over a decade and my family for over 2 decades we are now shifting to Airtel or JIO...
It has raised me more doubts I have been on VI Roaming for over 8 times in last 6 years and then I was on postpaid so I dont know if they charged me for incoming calls as I wouldnt check bill and just pay VI trusting amount they charged me...
EVERYONE PLS BOYCOTT VI BECAUSE IT IS THEIR MODUS OPERANDI TO EXTRACT MONEY... I[censored] DONT CARE THEN WOULD APPRICIATE IF YOU COULD DONATE THAT AMOUNT TO CHARITY THAN GIVING TO VI...
Vodafone India customer support has been notified about the posted complaint.
