Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 18%
Submit a Complaint
18062
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
711
down
437
+91 98 2009 8200  (24x7 Support)
up
726
down
356

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
18%
Complaints
18062
Pending
285
Resolved
3001
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1983)

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Vodafone India Complaints & Reviews

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Vodafone India — vodafone data network issues

 Tarun1009 on Aug 23, 2018
I have two sim's from vodafone and mobile data is not working on either of them in lodha palava - casa rio from last 4-5 days. I am not able to access my emails and other web services and also it is affecting my official work. I need urgent assistance with the matter or advise when it will be resolved.

Please look into this matter. This is the same issue with my friends who stay in lodha palava city, nilje, dombivalli east....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — credit card fraud transaction

 Satya_Das001 on Aug 23, 2018
Dear sir/madam,
I got a fraud call from one lady introducing herself as sbi employee saying they are calling from sbi bank and told me my credit card details as well and asked me to read out the message that i got from sbi. She convinced me by providing some other details also where i had to believe that she is actually calling from sbi. Then she told that my credit points has expired and needs to be credited in my account immediately.
The message was one time password message and i thought that the call is from bank and told everything mentioned in the message. She sent this message...
Complaint comments  Read comments Complaint category Credit Cards

Vodafone India — my number was issued to someone else without acknowledgment and the phone was linked to adhaar card and banks

 drnarendraji on Aug 22, 2018
Good evening,
I was holding [protected] number in the past. Being a nri it could not be used for some time and was issued to some one else. It has almost more than 1.5 year back when that was issued to some one else. By doing that you have put my reputation and security in unsafe hands. Kindly remove my details from that number as it is not at all belong to me. As per true caller it is still shown under my name. This person tried to get money from my tenant and was sending religiously offending messages to my friend. I hope you will do something actively....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — 51717

 VishalShet on Aug 22, 2018
Hi All,

My number is [protected], This number I have taken as a backup number and not my Primary number. Also I am not using this for any purpose.
Even the Bill plan is basic plan of 199 without any Data service.
You can even check the usage of this number from the date of its inceptions.

Last month I see that I have been charged 2000 Rs for making call to this 51717 number, which is a surprise for me. As how come a number which is kept switched off for months is making a call to this unknown number and talking for 2 hours.

Please share...
Complaint comments  Read comments Complaint category Other

Vodafone India — deduction of balance

 Rohit Sehrawat on Aug 22, 2018
May kindly see the complaint regarding unnecessary deduction of balance. I am valuable customer of vodafone having cell phone no. [protected] in my vodafone account balance is more than rs. 50 before 10-15 days now i suddenly check my balance i was shocked that available balance is rs. 0, for the deduction i have contacting customer care representative at 198. My call is attended representative of customer care. She told me we have no information before 1 week for that your balance was deducted. She told me that i have complaint against this my mail and told me that your balance will be refunded...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — automatic addition of vas

 vs2 on Aug 21, 2018
Random 'extras' are being added by vodafone out of nowhere and the money gets deducted as well. First, there was a game pack that was activated for rs.35 with a message asking me to send 'stop' to 155223 to deactivate but when i did that i got a sms back saying no extras are active on my mobile. A week later rs.35 was deducted again as 'renewal' for the same game pack. The sms still says i have no extras active but it shows up in the my vodafone app. However, there's no way to cancel subscription. Now again rs.35 has been deducted for a new 'whatsmob' pack. How do i permanently stop vodafone from...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Vodafone India — wrong bill

 Vipin Vij on Aug 21, 2018
Hi
In february 2018 vodafone india, charged me 9, 146.15. At that time i paid the entire amount because they blocked my number due to which i was not able to get any otp which was causing me huge problems as i moved out of india.

During this time i checked with many of my friends who also have vodafone and came to know about how they have wrongly charged them higher amount also. When they checked on their itemised bills and questioned vodafone they adjusted the amounts.

Thus i also want to open my case as they have made me pay huge amount close to 10000. When...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Vodafone — data charges

 nir2594 on Aug 21, 2018
Since last week vodafone has been charging me for data consumed for 0.002mb. The amount that gets reduced is pretty significant around 0.04 rs.

This is happening every few minutes and i've lost over 20 rs just because of this.

I've not enabled the data or made a recharge specifically for data either.
I
Would appreciate if whatever talktime i've recharged for, is being utilized the way i want it and not snatched away by corporation for unknown reasons.

(This is happening on the handset - iphone 5s)...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — vodafone -huge amount billing

 venugopa180984 on Aug 21, 2018
I have been charged 1800+.. saying that I called to 51717 and talked for 120 mins, that too for Astrology, which is in all the way u realistic. talking for 120 mins is not at all possible without charging Guys please be aware of this kind of fraud, if you face the same problem then complain about this, at least other people will come to know about the same issue......
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — showing high video duration

 vodfram_compliant2018 on Aug 21, 2018
Sir,

I am using your vodafone services for the past 7 months.
My number is[protected]. Name: c. Ramkumar.

Today on (21.08.2018) suddenly an amount of rs.30.34 is showing as my balance amount from the previous balance of rs.68.83 for my 2 minutes talk.

I am experiencing this for third time.

Kindly take action and rectify my prepaid account....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — reg-outgoing call restriction of my vodafone sim no. 9886277124

 Prabhudevaru on Aug 21, 2018
With regards above subject i am using my prepaid sim no. [protected] from past 10-12 years. But outgoing calls was restricted by vodafone co., as i'm using the above said no. To all the govt. Essential services. As and now the no. Was restricted to make a call, iam facing lot difficulty in my daily life. If it get enable im going to use the above number for the my business. Kindly request you to enable my phone number to use for calls and internet for the daily usage. I am very thankful if you do favourable to me. Thankigyou,...
Complaint comments  Read comments [1]Complaint category Business & Finances

Vodafone India — reg-outgoing call restriction of my vodafone sim no. 9886277124

 Prabhudevaru on Aug 21, 2018
I am having a Vodafone SIM no. [protected] from the past 10-12 years. As my outgoing calls was restricted by Vodafone Co., so I could not be able to use same. I request to enable my number to use for calls and internet purpose. I am very thankful if u do favourable to me to use above no. For daily usage. Thanking you,...
Complaint comments  Read comments Complaint category Business & Finances

Vodafone India — internet issue

 saurabhsaluja85 on Aug 21, 2018
Hi team,

I again moved to vodafone from air tel on 15th aug when my sim got activated.
I was given this sim by a vodafone person- karan solanki - mobile no -( [protected]) who is offering sim saying this sim will have 0% network issue and its guaranteed because this sim is of some xx mbps or some xx type of sim.

I am facing the network issue the same day when sim got activated and now as checked with vodafone agent - karan, he told if its less than 15 days you can convert it back to airtel without any issue and we can do it, but you need to call airtel and ask...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vodafone India — call details

 Rajesh bana on Aug 21, 2018
Sir actually i want bill summary of my connection: [[protected]] outgoing & in coming detail of july-2018 please do the need full....
Complaint comments  Read comments Complaint category Wedding services

Vodafone India — disgraceful customer handling regarding number reactivation

 Rubens Fredrick on Aug 21, 2018
Regarding my number [protected] (Original circle mumbai), no circle in india is able to help me out and all they are doing is playing the blame game. My number is currently deactivated as i am not in country for some time now.
Last my number was active in bangalore (Karnataka) - ported in september 2017. Before this the number was in up east circle (Lucknow) ported in april 2016. Before which the number was in mumbai circle for almost 10 years. All this while my number was used properly and bills paid on time. When converted to prepaid, same was working in bangalore till last year. Now karnataka...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — pf

 Ashu vaish on Aug 20, 2018
Please help me to release my provident fund, many time i m Cordinate with apex hr Deepak sitting in Sarita vihar New Delhi but no one help me to release my apogee of my emp code is-1115, my name is Ashu vaish, cont no-[protected] please help asap.please help me in unable to withdraw my provident fund many time i tried to communicate with apex hr but no...
Complaint comments  Read comments Complaint category Employees

Vodafone India — charging 3g/4g without giving network

 Rojer M on Aug 20, 2018
I send a complaint threw e - mail, before 3 months, but till no improvement. Mob no:[protected]. Charging 3g/4g without giving network.

My complaint:
Rojer m
Jul 14
To vodafonecare. C.
There is no 4g network in my house. It located southwest side of govt medical college nagercoil. Asaripallam.
Address.. Johnson nagar, near johnson saw mill. Asaripallam. Indra street last.
Take the necessary.
M. Rojer

Reply from vodafone:
Hello rojer,
Thank you for contacting us. My name is vinoth, and i will be assisting...
Complaint comments  Read comments Complaint category Other

Vodafone India — barrier on my postpaid no. 9911778127

 dilli kaaa londa on Aug 20, 2018
I am vodafone postpaid user from last 1 year. But recently from last 3 months vodafone has blocked my incoming and outgoing call and sms because of unpaid balance but vodafone have sent me several messages that they had converted my sim to prepaid and suddenly they started sending bills on my no. Due to which i have being facing problems related to net banking and getting otp on my registered number and this no. Is also attached to my gas connection that's why i m facing several problems...
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — billing issues

 Sinika Goraksha on Aug 19, 2018
Hi
I contacted vodafone regarding my mobile number [protected]. My bill has been high. I was told i exceeded messages. Prior to this when i had called regarding high bill i was told 180 charged incorrectly will be reversed. Which wasn't done. I requested cancellation of this number without port out. I was told i can't cancel unless i pay my bill....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — activating packs without my consent and charging me for the same

 dhirenlalwala on Aug 19, 2018
Vodafone has been charging me for value added service very hefty and in bill they show as usage charges and wen asked by me for a summary, convinently their server ia always updating or is down and they cannot access the data and i have to call them later and the cycle keeps on going.
I don't understand if u cannot compite with other service providers, u give cheaper plans and charge customer by such means. Well played vodafone.....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

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