Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 18%
Submit a Complaint
18069
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
711
down
437
+91 98 2009 8200  (24x7 Support)
up
727
down
357

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
18%
Complaints
18069
Pending
285
Resolved
3001
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1984)

Vodafone India Complaints & Reviews

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Vodafone India — vodafone, a notorious cheater!

 VDi on Aug 28, 2018
Vodafone has been cheating their customer for long and i am their victim again (Guess this is 4 or 5th time, i am on their list)!!

I recharged with 6rs local call cutter rate but i since i moved to different state, std charges were applicable (Which is way too high compared to what is provided by other competitive telecom operators!). I did std rate cutter to counter this. But still i am getting charged exorbitantly even after that. Called customer care for reason, instead of finding solution, made sure that he talked with me for sufficient amount of time so that '.5rs/3min' deal...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — balance deduction for activation of unwanted services automatically repeatedly

 tarun thapliyal on Aug 28, 2018
Respected sir/ma'am,

I am a vodafone customer since five years, last month i bought new mobile no. [[protected]] everything is going good but from last 2 week i am calling vodafone customer care daily and complaining balance deduction for unwanted service activation's and they refund the deducted balance very gently back to my account and deduct again the same next day.

After successfully registered in do not disturb (Dnd) mode on my mobile no. Dated 25 aug-18, 12:00 am. On next day they again deduct my balance on 11:50 am dated 26 august 2018. How is that possible.
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — unable to port from vodafone

 Sushant D on Aug 28, 2018
I am using my vodafone no since august 2017. Which i have migrated from postpaid to prepaid on 27 july 2018. Now i am trying to port to another provider. When another provider try to join my no to his network he get error that my no activation not completed 90 days. As per my knowledge goes activation of my no has been done in year 2017 and i have not port no to another service provide, i have just change the plan from postpaid to prepaid. I spoke to customer service and they are saying its trai rule that i cant port till 90 days which i dont think is the case. If vodafone has their internal policy...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — replacement and verification

 bhautik_kothari on Aug 28, 2018
I am from mumbai, my wife lost her phone yesterday. Today i went to the vodafone store located in girgaum, mumbai. I requested them for replacement of sim card. One of the executive talked with me in very rough language she asked me when was the last time i had recharged my number? I answered her that in the month of may or june with the amount of rs. 10. She said no recharges has been made. Later she said that since i haven't made any outgoing calls since long time verification is needed. I asked her what documents do you need for verification. She told aadhar card is needed. I said ok. Later she...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — network data

 anilgadher on Aug 28, 2018
I am using vodafone 4g sim for internet.in my area there is network data problem since long time (One year), i am not getting internet data speed even i recharge for 4g. I have complain many times over 198/199 even i approached to appellate gujarat but still problem has not resolved. All the time they are giving prototype answer. They know what is the problem but not taking any serious actions to resolve the problem. I came to know from local vodafone store that company has dispute with land owner where tower installed but intentionally they are not taking actions to resolve issues and due to that...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — unable to reach customer care

 sivaramraj on Aug 28, 2018
Mobile number: [protected]

I just switched from jio to vodafone. Vodafone service is worst. Each customer care service executives are giving different information for which i had to call vodafone care multiple times. Initially i was told i had to recharge for 56 to get my sim work and i forgot the amount so i called customer care again and i was given different information that 10rs initial recharge is enough. 4g was not working in my sim initially and i was told to recharge with data packs. I did but still it didn't work for which i had to call customer care again. With no help i...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — dispute in the bill on charges on data roaming

 Krishna Subramanian on Aug 28, 2018
I am in usa and i have activated international roaming of my india vodafone mobile number. The purpose was to receive messages and otp s for on line transactions and also to receive calls and the jcalls are missed to be called back using a locally bought go phone. Mobile data is switched off and also all individual apps were turned off in the mobile setting. Despite this i was alerted for data roaming usage and slapped with a bill of about rs 25000/ showing usage for one week split in to two separate bill

I am using an iphone 7 plus with a 4 g sim. But the usage shown in the vodafone...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — 35 corporate cug lines blocked by vodafone on a false dnd complaint since 10 days without any information

 mervyn_gonsalves@hotmail.com on Aug 27, 2018
Vodafone without any prior information has temporarily disconnected our (Aalliance transcare) 35 mobile phones on a false dnd complaint received by them and now are expressing helplessness and not responding to any emails, phones etc. The last self explanatory email to their final escalation (Rm -> team leader - vre escalation -> process manager -> head escalations) as mentioned below:

"hello meghna dube - process manager,

There is no response on below except that your concerned dept. Requires explanation which in spite of extending thrice in writing they are just...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — my bill has been made more than 5702. my mobile bill

 boby khan on Aug 27, 2018
Dear sir

Please tell me this is my mobile number [protected]. My bill has been made more than 5702. My mobile bill has an additional charge of rs 2028, conference call, so please reverse me 2028 rupees more than my bill. Send the bill correctly, thank you

Regards
Md bobby khan
[protected]...
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

Vodafone India — international roaming activation

 Ansh Goswami on Aug 27, 2018
I dont know how they activated international roaming on phone as i did not select the country where i go and moreover i didnt go any where outside the country for any purpose.
So why they are charging rs.2500 plus service tax.
Please help me out as am just able to pay my monthly bill.
I have changed the plan from 499 to 399 in july month.
And they activated this service on my phone and i did not get any message of activation....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — cheat and fraud

 Abhijeet Gupta 04 on Aug 26, 2018
Pre context:
Me and my family using vodafone from the time it was branded as orange/hutch in india. Since then we are loyal to vodafone. Now the story i am the gonna tell should force you to the think about your customers and overall business plan.

Story: phase 1 ~ cheating plot

As like other telecom companies in india, vodafone is also taking help of 3rd party agencies to sell there plans, sims and new customer acquisitions. So roughly approx 2 months ago i got an unfortunate call from one of the agent mrs. Radhika.

Radhika: hello sir, i am radhika...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone — plan activated without any notification

 Iamproudindian on Aug 26, 2018
Dear vodafone operator i would like to notify you that i have been using vodafone since a very long time and i'm always facing problems with your billing however you guys fake promise me that your bill will not exceed this much... This is all rubbish i'm very disappointed with vodafone you guys are activating such # plan on my mobile without notifying me that is called mazaa mobile pack now when did i ask you to activated this plan? And you guys are charging me rs.49/-... Dear vodafone customer please stop using this network this guys should know that there are comparison in the market...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — recharge declined

 Subrat Patnaik on Aug 28, 2018
I bought a prepaid Vodafone sim. After some days, when I tried to recharge my Vodafone number, the recharge. Since then whenever I try to recharge my Vodafone number online, a message is shown "Couldn't recharge successfully, mobile operator declined the recharge." So I'm not able to recharge my number any more. Only incoming is active now.
So if you please resolve this issue as soon as possible, I'll be thankful....
Complaint comments  Read comments Complaint category Utility Services

Vodafone India — otp not receiving

 Apurva Gore on Aug 26, 2018
I am not receiving any otps from any bank or website to vodafone number.in case of banks the otp is received after 5-6 hrs. This problem has started lately, prior to that i used to recieve all otps. The call centre guy said it's due to dnd, whereas all unneceesary messages are received, even my mom's phone has dnd activated but still she recieves all the otp messages.
This is utter nonsense....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — fraud company

 niveerao on Aug 25, 2018
Vodafone is a big fraud company... The biggest cheats of all.. These people only know how to make money and loot people's har earned money... I had recieved a call from vodafone's agents saying that there is a new plan in the market of rs. 250 /- including 20gb data and unlimited calling and unlimited sms. But for that they said i will have to buy new sim in which the plan will be activated at first then within 2-3 days the new sim will be deactivated and that plan will be transferred to my existing number. So these fraudsters came to my office and collected my fingerprint and cash of...
Complaint comments  Read comments Complaint category Business & Finances

Vodafone India — irresponsible company

 aayushpaliwal98 on Aug 24, 2018
About 4-5 months ago a canopy of vodafone is setup in front of my college.
The guy is selling vodafone postpaid sim by saying them as prepaid sim in 50rs.
When i get in touch with vodafone executive they are telling me to pay a bill for 3month while i wasn't using that sim and i don't know that sim was postpaid as i told before.
Then i said to them to deactivate my sim but they said that i have to pay bill in order to deactivate sim else bill will be increasing day by day and they also said that they will sent court notice to my address.
Please help...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone — reference is 1531514384 vodafone

 Mahesh OS on Aug 24, 2018
Please note my mobile no [protected] been blocked for sms service i called your cc executive. Mr. Manjunath he informed me that in my account their is negative balance rs.-600.00 so sms blocked. I am very upset past one week not able use it. Now came to know that you charged me for mms which is with out my knowledge you charged me. My request is to reverse my negative balance to normal and activate my sms service. Which great help please do the needful at earliest thank you sir

Regards
O s mahesh...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — tele verification for sim activation

 jds1ngh on Aug 24, 2018
Ported my sim from delhi circle to mumbai circle.

Got a sms on my alternate no [protected] on 23rd august 2018 to call 59059 for tele verification.

I am getting signal bars but 59059 for tele verification is not connecting.

I tried calling vodafone customer support who were of no help.

I have manually selected the network, restarted my phone, used a different phone but the call is still not connecting.

Any help on this will be really appreciated as this no belongs to my wife who is currently in delhi and now unreachable...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — complaint regarding disconnecting sim

 Soumya Kolluri on Aug 23, 2018
I have upgraded my already existing 2g prepaid sim to 4g postpaid sim and have also submitted all the documents required for it. The sim was activated 2 days later and yesterday i got the message that my number is going to be disconnected due to non submission of the documents required, as i have already submitted all the documents required.
I have gone to the vodafone service centre and asked about the problem, then i came to know that the person who has taken those details and documents didn't submit online even after 7days of sim upgradation,
Because of the vodafone service agents...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — refund my money plzz [Resolved]

 Yash12 on Aug 23, 2018
Sir maine [protected] se vodafone app pr register kya hua h is app se maine [protected] pr 109 ruppe ka twice recharge ho gya h aap chack kr skte ho m jhoot nhi bol rha hu Sir jo iss number ka owner h voo mujhe ruppe nhi de rha because of my falut
coustomer care wale bol rhe h ki nhi denge
Sir m ek poor man hu plzz sir refund kro
Sir vodafone esa nhi ho skta mera vodafone pr he bhrosha h mujhe puraa bhorosha ki vodafone mujhe refund dega
Sir plzz refund itt
Thanks
Yash....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

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