Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 21%
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20801
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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682
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424
+91 98 2009 8200  (24x7 Support)
up
690
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336

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
21%
Complaints
20801
Pending
436
Resolved
4106
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (2131)

Vodafone India Complaints & Reviews

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Vodafone India — unfair mms balance deduction

 Subhratanu Sarkar on Jun 9, 2018
I am an old user of vodafone and i am regularly using their unlimited calls+4g data+ sms plans for a long time now. On 9th june 2018 i noticed that i was unable to send any sms although i had the unlimited pack activated. So i called up their customer care on [protected]. The customer care executive was rude and very unprofessional. He simply told that my balance had become negative because i had sent an mms and due to this negative balance i was unable to send sms. I am very sure that i have never sent any mms to any number so naturally i requested to know to which number was the mms sent. To this...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — non refund of my security deposit for voda no.9999956667

 rajiv133 on Jun 9, 2018
Refund of security deposit of my vodafone no: [protected]
Service request no:[protected] dated 18th may 2018

This has reference to post paid vodafone no [protected] which i got ported to idea postpaid due to consistent network issues at my location at indirapuram, ghaziabad, up 201014.

The porting was done wef from 28th march 2018 as on 11:03 pm.

As i had shifted to indirapuram it was requested to post the cheque for security refund to my new address ie a 1002 antriksh greens, ahinsa khand 2, indirapuram, ghaziabad, up india pin: 201014.
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — I'm complaining about loss of money

 Femeena Muhammad on Jun 9, 2018
I'm a vodafone user, from kerala. Even though am not activated any extra plans other than daily one and half gb of internet and free call. Vodafone itself activating many plans and taking money from my current balance. I had contacted customer care, they replace the amount. But the next day itself they will take the refunded money.in this month itself it happen near to 4 or 5 times. Today i tried to contact customer care. But am not able to contact them...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — no network since 30days

 err mech on Jun 9, 2018
I am rupak nayak from abhijeet group vil-burudih kharsawan dist seraikella jharkhand pin code 833220.in last 30 days we are getting no network.in prevoius experince, as the power goes, our mobile shows no network. This shows you donot have backup of dg or solar or your operating is doing nonsense. Your tower is only 100 mtr far from our company. Pls rectify our problem or we will be force to leave your network.
Rupak kumar nayak...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — 8878817467 he's a spam

 Sonam chermako on Jun 8, 2018
@shopping. Hub_._ this account is totally a fake instagram account which used to seem normal page of selling cloths and stuff nd by seeing some clothes i have ordered some clothes from this instagram account but after payment he just block me from every where and he's having my 1, 544 rs with him somewhere their is my mistake also but he use to do with the other people also kindly requested to take a strict action against him please. He's using [protected] as his paytm number sir please when i'm trying to call him he's not receiving the phone call....
Complaint comments  Read comments Complaint category Online Shopping

Vodafone India — charged for international roaming facility without activating the same

 Apurba Mukherjee on Jun 8, 2018
Kindly note i being a customer of vodafone for the last 16 years was travelling in philippines in the 2nd week of may 2018. I have tried to activate the roaming facility online for a number of times. But it has not got activated it was showing your request is under process neither i could enjoy any roaming facility there, which you can easily check internally. But while receiving the bill for this month i found your company have charged rs 2500 for international roaming facility.
Though i have made the payment in full but would request you to process refund of the same urgently.
I...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — deduction of balance

 Lakshi Gupta on Jun 8, 2018
When i have a net pack and start using mobile data most of the time i receive a notification saying this much of your prepaid balance has been deducted yesterday it crossed limits yesterday around ruppees150 of my balance was deducted.. Also while i make calls vodafone tends to deduct more of my prepaid balance then what is applicable..in this way in no time balance would get over.. Please look into the issue...
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — change tariff plan without my approval

 Dr Hamsapriye on Jun 8, 2018
On 7th june 2018, all of a sudden my mobile plan has been changed without my permission, by vodafone.

Now i have been charged for every sms i send. The data balance accrued to 119gb has been lost due to this

I request everything restored to what it was earlier. Else i have to port the number to another service provider.

Hamsapriye
[protected]...
Complaint comments  Read comments Complaint category Products & Services

Vodafone India — network issue

 krutikadoshi on Jun 8, 2018
No network at my home in vile parle Mumbai. Have complained to Vodafone people. No response.
Customer care people are not able to answer anything. And Vodafone gallery staff at vile parle east is absolutely non cooperative. Fad up with the whole situation. I have made up my mind to shift all my 15 Vodafone no which I have been using since last 20 years to other network provider. Even my family and friends and neighbors are joining me as Vodafone had failed to resolve the problem....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — request to change chennai postpaid to tn prepaid

 vanzi02 on Jun 8, 2018
As of now i have using vodafone chennai circle postpaid number[protected], past 2 and half years. Currently am living in tamil nadu circle.

Still i interested in to continue this number from postpaid to prepaid i am trying to do that past 6 months due to over payment, but i could not change in any vodafone store in tamil nadu circle. They said this only possible in chennai circle here we could not change it. From customer care no proper advice so.

Please help me as of my request.

Thanks & regards,
Vanzinathan t
[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — network issues

 IshankKumar on Jun 8, 2018
Hi,
I have registered a complaint regarding the network issues and the internet speed on 25th of may 2018. They told me that the issue will be resolved with 4 - 5 days. After few days of the complaint i got a call from the technical team. The person asked me about the issue and he also told me to that i will get the call from there side once they will resolve it. Till now i have not received any call or message from them. I am not able to browse it. Instead of resolving they have made it more worst.

The complaint registration number is : [protected]....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — not recharge

 Basil00007 on Jun 7, 2018
I am recharge 458 rupees for my Vodafone number [protected] through my Vodafone app but still it not credited my account my out going calls and data is not working . Coustmer care number not connected from my number
Lot of time I am complaint from my other number but they will not responding what can I do ......
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — network problem

 rakesh akbari on Jun 11, 2018
Hi, i am Rakesh c akbari from vapi.i am your costumer since 2007 and now we have 800+ costumer CUG group and we found network problem since 1 year.we are complained lots of time and the problem is same .Now, we dont understand what will we doing.
I am complaining again and again but every time vodafone get time and then he left that as regular.i am just paid bill and he enjoy it .He don't know what we have feeling for pay free billing .And what he. Effect our business .
Please check this, say what will we do.
Please reply.
Rakesh Akbari
[protected]...
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — deduct balance

 supu29 on Jun 7, 2018
Vodafone is not giving good service to their customer. My balance got deducted in the name of some game is activate. I am not subscribe any game service. This type of messages come to our phone & they deduct the money. Before some time they also deduct 75 Rs from my no. That time also I called lots of time to customer care. It is always busy but I talk to customer care executive 3 times. We have
not so much time to try again & again to give a call to customer care. Yesterday I also called to customer care 2 times at one time they cut the phone & second time they told me only in 24 hrs you...
Complaint comments  Read comments [1]Complaint category Products & Services

Vodafone India — fraud job call

 Purvish Kumbhani on Jun 7, 2018
Hi Team, I am purvish kumbhani from Surat, Gujarat. I got mail from vodafonetowerjobs@gmail.com to conduct interview. They conducted interview at vodafone surat.but then he said i will have to pay 1000rs online for uniform .i asked him if i can pay money personally but he refused.so i have dought that its fraud .could you please cheak information and help me? Please revert me if you need any more information. Looking forward for your reply. Thanks,...
Complaint comments  Read comments [1]Complaint category Job & Career

Vodafone India — false promise and wrong service

 Shubham_saini143 on Jun 7, 2018
A person visit in my office on 6/6/18 from vodafone and told me about a postpaid plan for govt. Emp. Of rs. 99 monthly and i convert my no. [protected] by him on his suggestion but today on 7/6/18 i received a message of activation of plan rs 249. Kindly deactivate my plan and stop my no. I am not interested in that kind of false service. And i also request to take suitable action aggaint that person, i don't know him personally but he can be found with his phone i'd through which he convert my number....
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — network problem, kindly see this

 Kingshuk Bhattacharya on Jun 7, 2018
Dear authority,

I am kingshuk bhattacharya, have been using vodafone service from many years ([protected]), unfortunately i am not getting proper network from the beginning, i have raised this issue to customer care section, they have suggested to change my sim which i did, but still facing the same issue.
Hence this would be my last mail to vodafone, that i will wait for another 24 hour, if not solved i will change my sim into another service.

Some few documents are attached in support of my statement.


Regards
Kingshuk bhattacharya...
Complaint comments  Read comments [1]Complaint category Products & Services

Vodafone India — internet data used automatically and no proper response from customer care

 Tom Shadrock on Jun 7, 2018
Hello sir,

Myself tahir mirza, my vodafone cellphone number is [protected].

I recharged my vodafone 199 recharge around may 27th, yesterday my data pack which i didn't use much still got exhausted and when i had a word with customer care representative i was given reply that i used it. I waited for my new updated data balance for today which i normally get around 12.30 am. But without using any data still it showed exhausted. For the same when i called customer services of vodafone gujarat the i received response as below :

1st call around 4:42 am : call...
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — about recharge

 Harpreet Bishnoi on Jun 6, 2018
Sir good evening, I have recharged data pack of rs 90 on mobile no.[protected] and I have still not get that data so please solve my issue and also urr operator also didn't takes seriously and please sir solve out my all the problems related to my data speed and the feedback of operators are very poor.....
Complaint comments  Read comments Complaint category Electronics & Appliances

Vodafone — poor customer care service

 sanketg on Jun 7, 2018
I have complained more than 30+ days ago, I have changed sim card, and did all the things as per Vodafone online call agent told. But, still, the issue is same.

I need the refund for my wasting time. I am claiming now 1 LAKH For my business loss.

How many days, I have to wait. I raised complain more than 10+ times. But nothing happens.

I lost more than 95% calls every day.. Send me steps to move on another service provider now....
Complaint comments  Read comments Complaint category Mobile Service Providers

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