Vodafone India Complaints & Reviews

I got a message from vz-vicms i.e.. Vodafone, i was charged rupees 7/- on tuesday 3rd jan 2023 for choosing to access 'games and videos' which i did not done and on fryday 19th may 2023 i got one more message says i have been charged Rs. 10/ - for choosing to access 'Telsync Games' which also i did not done. i send a cancellation VAS message to vodafone but they replied i did not subscribed to any of their VAS services. Kindly do the needful and get this over as soon as possible.

I am currently residing outside India and I had Vodafone Idea postpaid connection. My mobile number was [protected].

Before leaving from India last year I had submitted a request in VI tp put my number in safe custody paid their charges. Generally whenever my mobile number safe custody was about to expire, I used to get an email from Vodafone saying my number's safe custody is about to expire and they were updating me regarding...

I haven't activated any games portal in my phone.. on the gap of every few days they activate one or the other services without any request on my part. Today Rs. 25 was deducted for some Handset Inbuilt Game. Your customer care is the worst service i have come across.. Im never able to contact your executive for any of my complaints.. Deactivate the service immediately and refund my money

UPC cannot be generated as there are subsisting contractual obligations with your service provider
MOBILE NO- [protected]

My family member sim card is not showing any network for last 15 days.
I tried to solve the problem by restarting the phone, reinserting the sim, changing the phone.

On checking in Vodafone store, they told me that all the services are active in my number but i don't see any network signal because Old IDEA sims need to be upgraded to new New Vi sim as old sim won’t support anymore. They disconnected network without any prior intimation.
I have lodged a complaint APR-V[protected].but i cant see status because they send a verification code to the same number. How can i receive a message when i don't have any network.

I visited nearby store They’re not ready to issue new sim card as there is a typo error in their data base where they entered month in DOB as 8 instead of 9 as per ID proof. I contacted them for 4 days in a row. They kept on postponing everyday without resolutions which is very frustrating. I’m not able to port to other network too as they send porting code to the same number. I’m very disappointed with the vodafone store representative response when I contacted them, they answered me like nothing can be done, U guys made a typo error in ur database and now you’re blaming me as it is not matching my original document. i don't see any options available to solve this issue.

On may 9, 2023 at 3.11 pm, Rs.99 was deducted from my Vi prepaid balance without my consent for caller tune activation when I didn't opt for any caller tune. This is totally not acceptable and I request a reimbursement of the deducted amount.

Internet working and calls not getting connected since 5 months

My service is temporarily withdrawn, call and sms out going isn't working.

But incoming call service is working.
Please help me as soon as possible.

I recently ported my BSNL sim into vi sim.
they say that it will activate in 2 days.
and it's been two days and my sim is still not working.
it say that your service is temporary withdrawn

UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
Mob. [protected]

Since morning today, I am unable to make any outgoing calls. Every number I dial it says the number is invalid. I am receiving calls and my plan is valid till 05th May. Tried calling the customer representative but was unable to reach them as the call gets disconnected as soon as I am transferred to the customer rep. I am located in aurangabad, maharashtra. My number is [protected]. I need urgent assistance please....

Since morning today, I am unable to make any outgoing calls. Every number I dial it says the number is invalid. I am receiving calls and my plan is valid till 04th May. Tried calling the customer representative but was unable to reach them as the call gets disconnected as soon as I am transferred to the customer rep. I am located in Gaya, Bihar. My number is [protected]. I need urgent assistance, please.

I have not raised for below service but my balance deducted and no proper response from Vodafone team
Below given are your VAS deductions:

*Name:* Handset Inbuilt Games
*Dated:* 28 Apr 23 14:20
*Amount:* ₹ 25

*Name:* Games and Videos
*Dated:* 19 Apr 23 15:52
*Amount:* ₹ 7

*Name:* Handset Inbuilt Games
*Dated:* 28 Mar 23 16:25
*Amount:* ₹ 25

I have recharged an amount of Rs. 188 on 26th April 2023, but not activated and the amount deducted from my bank account (SBI) net banking. Please check.

I have been getting this message for the past months but I did not complained but it's enough..today i was again charged for some random services..the message says "Hello!
Thank you for choosing to access Contakt Gaming Service,
You have been charged Rs. 25 "

I have recently applied for porting to vi and have got the sim but I am unable to activate the number in vi. Still the old operator network is available after 3 days and calling 59059 for tele verification from vi is of no use. I also tried the sms way but no use.
I wanna know whether I have to wait a little longer or I am not aware of any other steps.
I called many customer care number to know that they are all AI which cannot give response for sim activation.
I regret very much about joining VI.

[protected] pf not transfer

Hi Consumer Complaint team,

Today I have recharged by IDEA sim for 179 INR through VI(Vodafone Idea) app but after waiting for 8 hours, still the recharge is not successful but amount has been debited from my account.

Attached the debited screenshot and recharge history, please notify Vodafone idea and hoping to get refund so that I can recharge it again.

Thanks and regards,

Prashanth

Dear Sir,

I have paid my post paid bill of my mobile no [protected] on 17th April 2023. But till today it is not removed from your system and while calling, voice record message come as - 'pay your outstanding bill immediately to avoid disconnection' which is very irritating.

On 20th April 2023, I have talked to your Service Manager, STP, Shri Jayat Sen Basak twice on the issue and he advised me to switch off and on the mobile but till the problem was not solved and system was given same message while calling to others.

Again on yesterday, I call Mr Basak twice at 3.22 pm and 3.24 pm but he didn't pick up my call and never ring back me which is not at all acceptable from any service provider. Again in the evening I called him and he picked up and told me to call him after 15 minutes. I told him about my calling him twice in the afternoon and wanted to know the reason for not responding on which his reply was such an arrogant that I was confused whether I am your customer or you are my customer. He replied - 'Why should I give explanation to you for not pickup up your call' (AAMI APNAKE KENO KOIFIAYAT DEBO AAPNAR PHONE RECEIVE NA KORAR)/

I am shocked. Being the era of customer service, how come Mr Basak, holding the post of Service Manager, can replied like this. Due to this sort of people, organization is loosing business and got tarnish their images. I am your customer for more that 7 and half years and now I have decided to port my mobile to other company and for your kind information, there is tie-up between State Bank of India and Vodafone. I will taken up the matter with my higher officials about the continuation of services with you anymore.

Regards
Devashish Nath,
Chief Manager,
Barrackpore Branch

I recharged my Vodafone account with 181 at 8.25 P.M but my account is still not activated.