Vodafone India Complaints & Reviews

" Hi! We have received & are processing your request for service Callertune Selection. Just sit back & relax, you will receive a confirmation within 2 hours. " I had received this type messages telling me that the charges are 66rs, 90rs when I haven't issued any such request..! Vi are you so free that you are day dreaming right now.. I'll not tolerate this anymore

I did not request for this handset inbuilt games and yet it notified me that ₹25 has been deducted. So, I want this to stope immediately

Myself Prakash Senapati, currently i am facing A problem on my “VI” Number which is [protected] and the problem is i am unable to Port out my number to other operator because whenever i tried to get the UPC code by Sending message PORT(Space) MOBILE NUMBER to 1900 but i didn't get the UPC Code. From their end i gotcha a quoted message “UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance”.
Please take a look and give me a solution regards my error.
Will be kind towards yourself for the rest of my life

We are senior citzens and had taken family pack consisting of 3 connections.
We have been post paid customer to Vodafone for more than 2 decades.
Recently we been to Australia. While leaving for Australia on 21st Oct 2022, we had requested for IR pack of 28 days. Same day we received a msg that our request for 28 days IR pack has been processed.
Upon arrival in Australia, we found that there is no service though as per VI IR is already activated. We were not able to contact customer service/s however on 23rd Oct 22 we were able to connect VI thru wats up on the local network. VI executive/s as usual beating the bush around and kept saying that IR is already activated. We had to be serious on this and escalated the issue of non service. Finally with the help of back office and their technical team services could get activated only on 27th Oct.
Meanwile we received a bill for the period wherein IR pack was billed.
We spoke to the customer care and were informed that bill has been generated by default but start date for IR pack would be from the day service/s got activated. This means that start date for 28 days Ir pack will be reconed from 28th Oct and last till 25th Nov 22. So we made the payment of full amount.
To our surprise and shock this never lasted till 25th Nov 2022 and IR pack services got suspended on 18th Nov 2022. We being senior citizens were deprived of services for which VI already received payment.
We had lodged our serious complaints thru Wats ups and emails but VI kept beating the bush around. As we didnot want to be disconnected with our near and dears back in India, we kept extending the IR packs.
We have been charged for no serviec/s from 22nd Oct to 28th Oct, 11th Nov to 19th Nov 22.
Finally we returned to India on 6th Jan 2023. Services to our family packs were suspended pending resolution to our issue/s and grievances. As and when we called customer care/Nodal officer dept we were assured that resolution will be provided.
On 16th Jan2023, we were informed that on account of our grievances, VI has waived some amount and asked us to pay. We made the payment under protest so that we can avail services. The charges which has been waived/reduced are unilateral and arbitrary. There has been serious lapses and deficiency in service. this has caused not only the harrassment but frustration to senior citizens. We are ofcouse entitled for reasonable compensation from VI having caused frustrations, harrassment and deficiency in services.
It will not be out of place to submit that we have all the communications in black and white to the above effect and we would strongly advise VI to go thru all the communications to understand the pain and frustration we had to undergo.

Im trying to port from vi as net work its bad but while trying to port im getting

UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Im trying from like 1 year and i cant port my sim

Since Vodafone is not able to provide data service to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.

"upc cannot be generated as there are subsisting contractual obligations with your service provider"

I have been relocated outside of India and I have requested to terminate my other vodafone number [protected]. As per the representative, Shayani Srimani, I have cleared the due amounts and she has also provied me the closure letter for the same and she has specifically mentioned that my number got suspended and there is not such due amount I which I have to pay. But now again a bill of 66 Rs has been generated. Why this is so? I have contacted her and she mentioned that I wont have to pay that amount but I would like to know that why it has been generated?

The vodafone fraud person called me and asked me to cancel the port request. I was put port reques to jio day before. Today vodafone one person called me and told he said calling from jio and asked me to cancel the port request and send asked me to send message to 1900 i believed and sent later understand that he is vodafone fraud person, thank you

The vodafone fraud person called me and asked me to cancel the port request. I was put port reques to jio day before. Today vodafone one person called me and told he said calling from jio and asked me to cancel the port request and send asked me to send message to 1900 i believed and sent later understand that he is vodafone fraud person, pls help, thank you

Transaction Details
Transaction ID: ICI1c47d595c6584eb1afee402e69716c37
Transaction Date: 10 Mar 2023, 04:19:51
Reference Id:[protected]
Mode: UPI ID (COLLECT)
Amount: Rs. 118.00
Status: COMPLETED
Error Message: NA

Payer Details
[protected]-
From: [protected]@indianbank
Remarks: OidViAppPRE[protected]@VodafoneIndiaLimited

Payee Details
[protected]-
[protected]@icici

Dear Customer Service Team.

I am a vodafone India prepaid customer. My mobile number is [protected]. My current balance is -439.88. I wonder, in prepaid service how is it possible to have a negative balance?

I do not want my balance to go below zero amount. Please turn off this negative balance facility with immediate effect.

Thanks,
Johnson.

I haven't activated any service.

I haven't requested for any service..

I visited the Vodafone store on 195, Venkatachalam Street, Mylapore, Chennai, Tamil Nadu 600004 on March 2nd 2023 to 1) change from Postpaid to Prepaid and 2) Change the name registered on the number from my name to my mother's name.

For Changing Postpaid to Prepaid, vodafone store employee asked to pay ₹100 for new sim card
For Changing the registered name, vodafone store employee asked to pay ₹450
For Postpaid bill payment, vodafone store employee asked to pay ₹350

The Vodafone Store employee asked to transfer a Total amount of ₹900 to his gpay 91-[protected]. And no payment receipt was given by Vi store.

When I called customer care, they said that for changing the registered name, it is only ₹50 and the new sim card is free.

I've mailed corporatecare.[protected]@vodafoneidea.com on Thu, Mar 2, 2023 ( service request number is[protected]. But still today refund has not been given. I've also shared the gpay transaction details over email.

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25

Received this message.
Give my money back

They activited game . I didn't requested also and charged for that .many times this happened. Message i got was
Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25 .
Give my money back.
Fraud company.

I don't requested for any games. But the activeted inbuilt games. Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
Give my money back

Unable to generate proting code and we are also submitted doc and noc but still not resolved.

Mobile number-[protected]...

I have converted my Postpaid VI number to a prepaid account a couple of months back as I had relocated to the UAE. I have raised multiple complaints on the chat support (Vi App) and contacted the local store in BTM Branch, Bengaluru. A Customer Care executive has helped in deactivating the Value Added Services Subscription ( Handset Inbuilt Games and Videos). However, I noticed that I am still getting charged for these services even after...

UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.