Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 18%
Submit a Complaint
18059
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
711
down
437
+91 98 2009 8200  (24x7 Support)
up
726
down
356

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
18%
Complaints
18059
Pending
286
Resolved
3000
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1983)

Complaints with pictures are more trusted and informative    View all

Vodafone India Complaints & Reviews

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Vodafone India — unnecessary harassment from vodafone

 Naina23 on Aug 18, 2018
I have got litigation notice from vodafone for 2 small bills (Rs. 294 and rs. 767) which i have already paid.

All the bills are already paid long time back. You can also find attached screenshot. They are unnecessary harassing me calling everyday from different2 no. S every-time i am telling that bill is already paid. I have also confirmed from bank and bank is saying that vodafone has already claimed these amount.

You can check in the screenshot and credit card that rs.294 is paid on 12.07.2018. And by mistake i have paid twice 767 rs. On 12.07.2018 and 16.07.2018...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — no network at my office

 Kaushalkkk on Aug 18, 2018
NETWORK problems in my office.(at Bhuleshwar) since last few months.
There's only one message on phone
NOT REGISTERED ON NETWORK.
Have sent several complaints emails to various authorities but all in vain.
I am given assurances that it will be done in 3 working days but I'm fed up of your answers.
I'm missing all my important business calls and emails.
Kindly solve my network problems.
Regards,
Kaushal Enterprise...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — billing for a number that i had unsubscribed a month ago

 arunwable on Aug 18, 2018
I had subscribed to vodafone number [protected]. Vide mail dated july 14, 2018, i had sent a mail to vodafone customer care requesting for (1) changing my billing mail id from my official to personal, mail id and (2) immediate deactivation of vodafone numbers [protected] and [protected]. Before sending the said mail, i had attended the vodafone store near my residence at veera desai road, andheri west, mumbai-400053 and the mail was sent as asked by the executives in the said store. On the same day i received a mail from vodafone customer care confirming that, "regarding no. [protected], we wish to...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — to disconnect my sim

 Srinu.H Srinu on Aug 18, 2018
My no is [protected] the sim not working on rural areas and some distrubace occurred when phone talking, with out using the sim card the bii is coming .so please take immediate action on that.i am sorry to say please disconnect my connection . I have a customer with you so please covert post pai to pri paid...
Complaint comments  Read comments Complaint category Institutes

Vodafone India — balance got deducted

 VikasBatra81 on Aug 18, 2018
I am also facing the same problem of balance deduction, without any intimation and doing anything. They are claiming we have downloaded something from third party site, which is not the case. There is some flaw with Vodafone system and they are not agreeing to it. This should be stopped....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — deduction of cash toward vodafone juice up pack without my consent

 Sandamkota on Aug 17, 2018
I have been using vodafone service for last 8 years. But i think the firm turns a profit hunger these days. On 16/08/2018 i was informed through a message from vodafone that rs. 75 was deducted from my account as juiceup pack is activated. But i have never given my consent to activate the pack. I am a keralite and reeling under the throes of flood. Why are they doing like this? Is the pack named so since it squeezes the cash of it's subscribers? I tried to talk to their customer executive but due to natural calamity, their services are down. I strongly ask the firm to refund the amount, which was...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — excessive bills and cheating

 dranshulg on Aug 17, 2018
When I blocked my papa Vodafone prepaid sim after my mobile with papa sim in it being stolen, I asked papa to get the sim with same no. But duty to some fingerprint issue with Aadhar reading from nearby Vodafone centre, my papa had to go far off Vodafone centre sector 14 gurgaon centre.They told papa as sim is not working now for getting the same no. U have to take postpaid sim.as my Paytm with 4000was in that so he took it.then first month without using the sim bill was 250yhen next month again 280 but second month as bill not paid they added 100rs late fees then that way they made 800s bill .so...
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — poor customer support and rude talk by them

 kirubha james on Aug 17, 2018
Your customer support people from [protected] spoke with me in very harsh and indecent manner. I have raised complaint against those people for nearly 10 times and they took my complaint at my final call. They don't care for what I am about to talk. Vodafone cheated me in my internet offers too. Redmi doesn't support is their final answer given....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — outgoing barred to mnp payment of previous operator

 believe on Aug 17, 2018
Email was sent to mnppayment@vodafone.com, 24 hours back and when i call customer care, they say no email received. What systems are they working on?

This is what happens to 14 year old customer. Payment is done and details sent to the email id provided above....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — wrong bill process mobile no 9017633396

 lalit.ganaur@gmail.com on Aug 19, 2018
Dear Team

In my aug 18 bill of vodaphone no [protected], wrong International roaming data charges added, where same were not used by me, Its is just 7 mb data which charges Vodafone levied in bill and not get waive off and not understanding my issues..IR roaming also not activated by me.Pls reduce this charges in bill.
Am harassed from vodafone about this activity.

Pls help...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — network issues

 Errol Pereira on Aug 17, 2018
Pls do solve network issues and number shows switched off inspite of the phone being on pls do resolve earlier too I had the same issue after complaining I received network for nearly a year and again since 6 months facing the same issue at masterji compound, chickoo wadi, malvani church, marve road, malad west, mumbai-95 this is the reson many of t vodafone clients are switching on to jio if the same problem cant be resolved i too will switch all the 3 vodafone numbers we poses at my house pls do revert in regards to this on my numbers
[protected]
[protected]
[protected]...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — the concerned authority who called me from h.o and my bill [Resolved]

 girija kulkarni on Aug 16, 2018
My postpaid bill is way too much... And the concerned person who called me regarding my outstanding bill was very very rude and didn't have the decency to atleast ask me why i had not paid the bill.. I have experienced very poor customer service.. And too expensive.. I will never use vodafone postpaid and i will never suggest anyone to take vodafone number....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — very poor network

 Loviaishwarya on Aug 16, 2018
Hey vodafone company. This is just a request to u guys to kindly get good vodafone network in my area. We have major network issues. We dont even have proper internet networks. Its really disappointing in 2018. Please do something. We cant make calls properly and even if it connects, we rarely stay audible for long time due to the poor network. We cant even browse net as we cant even enjoy 2g here. We cant even think of 4g. Please do something as soon as possible. We really need help....
Complaint comments  Read comments [1]Complaint category Internet Services

Vodafone India — my vodafone number

 Kali Linux on Aug 16, 2018
I lost my vodafone sim card few years ago n now i need my email which is linked to this number i want my vodafone number back what should i do to get it back my number is [protected] i want to get my number back i recently remembered it n now someone else is using my number i have some very important details in the number please tell me what should i do

Thank you,
Prajeeth...
Complaint comments  Read comments Complaint category Other

Vodafone India — vas services are being added automatically

 ShiniGami on Aug 16, 2018
Vodafone postpaid customer from last 2 months.in the last two months i've raised almost 30+ complains about vas being added automatically. My plan is for 399 and the maximum vas added was for 1499. Now calling vodafone for a waiver, is my daliy routine, as it seems i'am calling my mother-in-law's house asking them to solve my problem. It is a routine now, that i'am calling them on regular basis. Every time they say that the problem has been resolved and it will not happen again. Moments later, i see a message that the blah-blah service has been activated on your phone. Before porting into vodafone,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — billed above the credit limit

 Ayushi Nath on Aug 16, 2018
Hi,
I ayushi nath have activated my international roaming on 24th of july, within three days without any intimation i was billed for rs 35, 000/- as per vodafone while i don't my credit limit was rs 14, 000.

1. I was not informed when my credit limit has increased to 14, 000/- when asked they told me this is strange usually the date of increasing the limit is written but in your case its not there.
2. I was billed rs 35, 000 and without any intimation and why someone will charge us above the limit.
3. Data fraud was definitely there.
4. Still after happening...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodofone — postpaid bill

 Vijay Samraj on Aug 16, 2018
I was using your service till last month, i opted for 499 plan initially with vodafone, i tried to port my number to airtel, the moment i ported it, vodofone called me and asked the reason, i said i cant pay that much airtel is giving 399 plan with same features as my current vodofone 499 plan, vodofone said we also give the same plan, please stay with us, literally begging me to stay, i got a call in july month, some one says ur plan will be changed to 499 as your 399 plan is going to expire in this month, we have been giving discount for last 6 months, all these months i have been getting calls...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — getting no customer support

 Adarsh Goyal on Aug 15, 2018
I have several issues with my services but, these guys are not helping. I tried to reach them via email, on twitter, had a web chat with them but, are not replying.

I asked them that i want to talk to the available manager, and they said, "the manager cannot talk to the customer, it's not our policy". I was like what? If the manager cannot talk to the customer then why did you hire him?

Their executives keep lying every time. They must fire this guy name pratik dave. He handles appellate email/ticket. He lies all the time.

No one is helping me in vodafone!...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — unwanted call by vodafone for sale promotion two to three a day

 m d rai on Aug 15, 2018
Sir/madame my vodafone mobile is [protected] i would like to inform to that per day two to three time calling by vodafone for sale promotion on my same mentioned number so i am really sad this call and some time call disturbed in important meeting/driving time that's very risky for me. Please stop to any call this type. And take the saturn action.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — poor network quality

 Rups8891 on Aug 15, 2018
I using vodafone card but i faceing area very poor network, i already complaint in vodafone local service center and customer care on 24 jul 2018 and they provide me complaint regestration no. [protected], but still not resolve my query complaint. Area vodafone users also facing same network problem.

already I complaint many times but not result found, if same type of problem appears then why I using this type of service when I paid lot of money for this Vodafone service

Please do needful as early as possible......
Complaint comments  Read comments Complaint category Internet Services

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