Vodafone India Complaints & Reviews

Hello my mobile no is [protected]. Every month i use to recharge for 1251 3g plan of 10gb unlimited. I use to recharge every month prior to my data expiry date... On 30th april my 10gb data got over... Today on 1may i recharge threw paytm recharge got successfully n 3g plan too got activated... But i m not at all getting the 3g speed. I called customer care executive they said that after ur last recharge expiry date that is on 8 may after that only u will get the 3g speed. N this is truly a non proper response to customer. I kindly request u to either give me 3g speed or pay my money back. I will again recharge on 8may after expiry of my data plan . Kindly take this issue seriously.
My email i'd [protected]@yahoo.In

Vodafone is harassing its customers.
Vodafone is using fraudulent ways to charge its customers wrongly and using malicious and illegal ways.
I requested vodafone to de-activate my number 6 months back, which they have not processed till date. They have been sending me mobile usage bills every month, whereas i stopped using any of their services 6 months back. Since i did not pay the bill as i had not taken any services, vodafone is now sending me legal notice through high court and threatening me to summon in court. It is vodafone's cheap and illegal ways to charge customers through wrong means and not de-activate their connection, so they could keep charging us every month. If we don't pay for services we have never used, they send us court orders and legal ultimatums. Banish this company and this service provider. I would start an anti-vodafone movement in india and make sure that masses are discouraged to use this service provider.

I did an online recharge of Rs.59..The offer was full talk time of Rs.59 in Rs.59.
I got a confirmation msg from vodafone's no 140 but the balance did not show.
On checking with the customer care, they tell me its part of a scheme and its Core 2 balance which is not part of your main balance and validity is 7 days.
Now i have free minutes scheme and who uses text messages now, so i asked what can be done, but the company showed zero flexibility on their offers. I cannot use it for caller tune activation or anything else. I asked if they could deduct my call charges from this balance for a week instead of the free minutes but NO HELP again.
I havent seen such an inflexible customer service before. Vodafone does'nt believe in customer satisfaction anymore i guess. About time i think about portability.

Hi,

Myself litesh and i have been charged rs 1260 for mob no - [protected] in my bill cycle 28.03.2016 to 27.04.2016 for calling to 51717 for 90 mins as per the itemized bill which i feel is very ridiculous as i never called such number and least i never expected it from a company like vodafone. I have raised a complaint with vodafone customer care with request no[protected] as i see similar kind of complaints already been raised for the same thing.

I expect vodafone to nullify this charges of rs 1260 asap and also they need to recalculate the service tax on the correct amount. I never expected this kind of scam from vodafone as i have been using this service for a long time and it is very disappointing to see vodafone loop to such extent.

I am a vodaphone post paid customer, i have switched the network from Airtel to vodaphone because i was not satisfied with airtel customer care service, and my friend's advice, i have opted vodaphone. But in first month, i am feeling cheated because in my first bill, i have noticed that one local vodafone no ([protected]) which i added for free unlimited calls ( as customer care representative 's suggestion ), is not included . I have talked with the customer care no regarding this matter, customer care representative behaviour is really horrible, he was treating me as i am a big liar, this type of arrogant behaviour, i do not expect from vodafone .

Kindly resolve this matter asap .

Thanks

Nitin

[protected]

Dear sir,

I am the corporate customer of Vodafone and I requested a change of plan from a monthly rental of Rs 666 to Rs 499 by mentioning the details of what I was expecting in the new plan( 2GB-3G data and 500 local+std min free). The corporate team of Vodafone has activated a different plan of rs 499 which has 1.5GB-3G data and 2000 local min free, which is of no use to me as my calling more of std than local. When I contacted about this wrong activation, they say that the plan is already changed and can not do any thing about this till next billing cycle.
I have wasted two days in requesting them to provide proper plan but they are not responding to the request of mine. The main problem with Vodafone corporate team is that they can be reached only through emails and worst part is that they do not even read the emails properly and activate the whatever plan they want irrelevant to what customer wants.

So I request Indian consumer Complaints forum to look into this issue and help me get proper resolution. My mobile number is [protected] and email id is praveen.[protected]@gmail.com

Hi,
I have activated red 1599 plan on my mobile number [protected] about 3 months back. As the plan allows sharing of calls and data on linked numbers, i purchased a new sim andto link it with the above account to share voice and data.
I tried from my vodafone app, which never worked for linking numbers, the linking works only from next bill cycle even though we do it any time of the current bill period!

Even after my second bill cycle started the linking thing does not activated. Hence i called customer care and they saidit will start from next month! In the next bill i got, only data was shared and calls from second sim was charges in normal rates.

I visited the nearby vodafone store, the customer care executive told the voice benefits will start only from the second month of activation!!

Today i got the latest bill (After 1 month as she told) here again the linked number calls are partially charged.

Kindly explain the hidden charges, this is highly unprofessional attitude from the company having the monopoly in mumbai city. I am planning to port this number to someother operator for ever.

Kindly register my complaint against wrong billing and misinforming a customer.

Thanks.

Hi i rupesh manjule using vodafone number [protected] since last 10 years but recently i received my bill of rs 1800 when called on customer care they say that i called on special number i.E 51717 and spoke for 72 mins first of all 51717 number cannot be called and speak on this number as these numbers are special numbers they are only for activating and deactivating services

Also the vodafone executives are not good in responding they threaten me and said that if i do not pay the bill they wil disconnect all my vodafone numbers

Hi vodafone has been introduced data user prepaid customers have recharge rs.299/- assured gift 1.25gb and upto 10gb gift recharged to all recharged customer., so i could recharged to ( i never expected 10gb but minimum worth of gift data's are not yet arrived) my number is [protected] last four days before i did recharged ₹ 299 /- special bonanza net plan offer as per your app guidance and recharged with same as myvodafone app via, transid tn[protected] ., i had got only1.25 gb not yet received remaining special mobile data can you please provide asap becos my mb is exhausted shortly. Thanks

Mob no-[protected]
I am a regular customer of vodafone .On dt.26.04.16 & 27.04.16 about rs.55/- has cut from my main balance.I have complaint about five times regarding this to your customer care centre, they told the above amount will credited soon but till yet there have no any fruitful action from your site .I have complain ed also in this website but no result came.As a customer i warned again rerturn my cutoff balance soon .If not i will go to consumer forum physically to action against you.

I am postpaid Mobile user . I sent a message to 199 to activate internet plan 650FU to Vodafone on 08/04/[protected]@ 07:35AM. After one minute later I got a message at 07:36AM that your request for activation has been registered. The pack will be activated in 30Minute.You will receive confirmation SMS once request is processed. After three hour I started my Internet .On 07:AM on 10/04/2016 I checked my account about unbilled I shocked to see my unbilled amount 2385.72Rs. Before this date it was null. I called to 198 to solve my problem .she told me that we can not help at this time .we will solve this problem after bill generated on 23/04/2016. I tried by other number to active my services . customer care reply me that your problem will be solved but due to technical problem can not solve .we will solve problem shortly. I have suffered for 20 days .I have no fault & I called [protected] several times. I paid all bill properly before bill time .

I have been a customer of Vodafone kolkata circle since last 6 months. I have an activated 3G Data plan of 1.5 GB in my account. Today Morning i.e. 30th April 2016 i received a message around 4:53 A.M in the morning that i have crossed 90% of my usage limit and i am left with only 97.63 MB of data according to my plan. When i checked my vodafone app i.e a mobile based application provided by the company to know our current bill status it was also showing the same. I have not used any data service since that time. But at around 10.34 am today i received a message that my current bill usage Rs. 1568 has exceeded my credit limit of Rs. 1500 so I will have to pay the same. When i enquired from customer care they told me that there is some problem in the system and will be corrected so i need not worry my complaint No. was[protected]. But again at around 1.34 pm i received a message and mail from the company that my services will be interrupted as Usage of Rs.1575 has exceeded credit limit. I called the customer care once again complaint No.[protected] and received the same reply that there is some fault in the system and they will be able to provide me the exact details on 15th May ie after generation of current month Bill. I have a screen shot taken from my vodafone app at around 2 P.m. which still shows that i am left with 97.63 MB of data in my account which i can submit to your goodself if required. kindly resolve my issue and correct my bill status by waiving off these extra amount. I have faced similar issue in the Bill of March Month where at last I had to bear the entire bill.

Hi,
I got new vodafone connection on last month by paying Rs.300.This is the first time i am using vodafone service. They sell the SIM by telling, there will be 3 months offer for Data service that is 1GB 3G data for Rs.169.Now i need to recharge my data service. But i couldn't find any offer like they told in shop.That dealership office was also in closed around 2 weeks. So, i tired to reach customer care . The lady who response to me was gave answer very irrespective manner.She is asking me whether you called to customer care before you going to purchase the SIM, to ask SHALL I PURCHASE THE SIM??? Is this the manner to answer??? Fake promises and very bad customer service response. Now i am thinking to deactivate my mobile no.

Respected sir,
i am varun from chennai... i paid my vodafone postpaid bill with my indian bank atm debit card ... but the transaction failed and the money was detected from my account ... till now the money is not reversed in my account. ..i already registered a complain in indian bank also and they asked me to register a complaint in billdesk... i request u to solve the problem at the earliest..
date of transaction:08/04/2016
amount detected:1172
acc no:[protected]

I am a vodafone postpaid customer with mob no. [protected]. This is regarding a value added service hotshots activated on my phone which was not activated by me. I received a message which said i will be charged rs 49 for the said service in my next bill. This is an old grievance with vodafone where previously i have twice been charged for services not activated by me. I request for the resolution of this matter and cancellation of the charges levied for the service or i will be forced to discontinue the network service and look at other options.

Dear sir,

I was using the vodafone number [protected] from last 4 yrs but now i shifted to abu dhabi so this is useless to me and when i visited to voda store for the surrender on 16/04/2016 they said number is block bcos it was not in use from 45 days even they charge all the bills.When i was shifted abu dhabhi in feb i requested them to surrender they didn't give me any proper solution and number was not closed and they charge all the amount, but now i will not pay any bill to them
As i am trying from feb to close my voda account but unable to do it please help me for the same

Regards,
Navita rai
[protected]

Dear sir
I am dheerendra kumar mishra my postpaid number [protected] but today my outgoing call close i have call customer care but not good response against my problem i have[protected] live chat to vodafone he saya me not any issue kindly solve my problem earliest.On time verification completed .
And attached conversation live chat.
Good afternoon! I am vidhya. How may i help you?


Vidhya

Hai! How may i assist you?


Vidhya kindly confirm if you are still online?


Dheerendra:sir i have deposited my postpaid number [protected] and exceutive come and verified but received message tomorrow verification not completed
Dheerendra:yes
Dheerendra:all documents submitted
Vidhya
Sure! I’ll help you with this

Vidhya
Are you inquiring for the same number: [protected]?

Dheerendra:yes
Vidhyaplease confirm, our executive came there for physical verification.
Dheerendra:yes
Vidhyadear vodafone customer,
We were unable to complete the verification for your new number [protected] please call 199 for more details and help us serve you better.
Dheerendra:he capture my photo for verification
Vidhyathis is the details mentioned in your account, sir.
Dheerendra:yes
Vidhyathere is no issue in that, sir.
Vidhyathey will come by tomorrow to verify your address, sir.
Vidhyaand no issues will happen in your account for this, sir.
Dheerendra:actually mam why send these message in numbers
Dheerendra:in message upseted mind why already veryfing details
Vidhyatoday only they taken your photo, sir. They have to check your proof of identity along with your photo, sir. So only you got the message as verfication not completed.
Vidhyawhen they checked the details and verified. You will get a message for that, sir.
Vidhyathat your verification is completed, sir.
Dheerendra:it reason exceutive resposibility mam
Vidhyayes, sir. Once he verified all the documents along with your photo.
Vidhyayou will get message as verification completed, sir.
Dheerendra:please send a message mam
Dheerendra:thainks for support mam
Vidhyasure, sir. Once executive verified all the documents along with your photo. You will get message, sir.
Today connect live chat
Winsonthank you for given your valuable information.
Winsonplease be online sir. I will check.
Winsonthank you for waiting sir.
Dheerendra:omsir
Winsonyour number is activated sir.
Dheerendra:sorry ok sir
Dheerendra:thainku so much give me confermation message my number sir
Winsonsorry sir. May i know can you make a call?
Dheerendra:check sir
Winsonokay.
Dheerendra:no sir message is outgoing call barraged
Dheerendra:call not connected sir please sir
Winsonplease be online sir. I will check.
Dheerendra:ok sir
Dheerendra:sir you online
Winsonplease be online sir.
Dheerendra:ok sir
Dheerendra:are you required ihav provided soft copy my identity proof as pan card aadhar card
Fist he says your number activated some he says go to store actualy sir store two going not possibile two three days kindly request to please solve my problem sir.
Regards

My contact number is [protected].
Last night unexpected balance has been deducted from my account corresponding provided number. It's pre-paid connection and approx. 80 rs. Has been deducted.
Also, i am not using mobile data, neither any internet plan is activated on my number. But amount 0.04 rs. Keeps on deducting from my account every 10 minutes. I already raised concern with vodafone customer care on 198, but didn't get any satisfactory reply.
Now, on trying to contact customer care, its not even connecting. Seems, as if my number has been blocked.
I am really very dissatisfied with the service being provided and the complain-response by the company. Expecting to get reply soon and the amount to be refunded.
Thanks

Hello

I am, facing 3g network problem of vodafone till last 1.5 month, i was also complaint in vodafone customer care 2 or 3 time but there is no satisfied replay of them . I am using continue use of internet pack, it takes too much timing or loading . I am annoyed by the use of this network. It needs to be update the location.

Kindly request to you please solve my problem as soon as possible.

Urvil trivedi
Mundra kutch gujarat. 370421

Sir some value added services automatically activated by Vodafone on my sim. Every time I asked for how that happened, they simply answered that sir you did that. Then they deactivate the service manually. On 25 Apr am on roaming and it's around 5:39 am they activated a value added service called fashion Bunny and deducted ₹35 from my balance. No customer care no works in roaming. Even I didn't touch my phone how did that happened. When call to deactivate the service they called no value added services activated on this no. Please help me out from this irritating deductions sir. Thank you.