Vodafone India Complaints & Reviews

My vodaphone no [protected] has no data plan for internet usage but still the service provider deducting the amount from my main balance on regular intervel when the matter is reported to toll free no 198 the representative have not registered the complain but insisting that i am using the internet . i have not given any request for any internet facility nor i have used the facility . This is the act of cheating customer.

Hello,

I want to bring into the kind attention of trai that how the telecom companies are cheating the users .7-8 months back i got two SIM cards from Vodafone ([protected] / [protected]) with the plan of 666 as it was corporate SIM taken from Manyata Tech Park Bangalore the plan was that i will be charged Rs.333 for the first 3 months and then it will charging Rs.666 .
i had taken the plan as per the advantages i had in it as there were also plans for 199 and 222.
But after 3 months when the 333 plan was over i got bill amount of Rs. 1700 the then time i had raised a query with Vodafone and i was told that the plan has changed to 199 so i told them i had never sent any request to change my plan as to change plan in postpaid connection i need to have a mail sent to the service provider but they had no such proof of that so they apologized and said that they will change the pan back to normal .but again next month i got the bill of amount 1900 and again the same story and i stopped the using the Sim card so after 15 days they disconnected my connection on both the SIM cards and they kept mailing me and i had the same story to repeat that it is a mistake from their end .
But at last i pad a total amount of Rs 4500 after three months and and asked them to close the connection as well and was being contacted by Mr. Sharukh and Mr Tejus ([protected]) .

Even teh number is not is user for the past six months they are keep on sending me bills and this month also i recived mail for teh bill payment . Alreday i have paid atleast Rs3000 extrea without my fault and then how come i am going through this.

Mr. Sharukh and Mr Tejus ([protected]) he paid a dwaf ear to my request when ever i give call to him to adress my issue as they are contact persons mentioned in the mail thay both neglecting ny calls so this is the way the telecom comapnies are treating teh customers.

Please take some action on this this is just a axse of Fraud and Harrasment.

Thanking you
SOMNATH BIT
[protected]
BANGALORE

Hi support

This is to report a very arrogant and insensitive support from a vodafone representative called balamurugan. He had the audacity to tell me to do whatever i can i do to him. I am hutch/vodafone customer since last 10 years.
Restoring my number was very important to me as i cant lose one min of network loss as i have clients abroad who will try to reach me. Either pack this guy called balamurugan or sending him to some orientation course for customer service.
Finally one nanda was able to help me fix the issue.
Another point - despite choosing english as the option why am i connected to representative who only speak tamil. Please correct this.

Regards
Ashok venkat

Updated by rohit phadatare, Aug 28, 2015
मी दिनांक (06.07.2015) & (१८/०७/२०१५) या network issue साठी mail केला होता परंतु अजूनही माझा प्रोब्लेम सोल्व झाला नाही.

Permanent address :- (कठापूर, सातारा, महाराष्ट्र 415501). येथे 3G सर्वीस मिळत नाही.आपल्या कडून मिलेल्या माहितीनुसार या ऐरेयामध्ये 3G सर्वीस नाही.परंतु, माझ्या गावापासून 1.5 किलोमीटर अंतरामध्ये (जिहे, सातारा, महाराष्ट्र या गावामध्ये- 415004) Vodafone tower असून तो काम करत नाही. माझ्या गावामध्ये सरासरी ५००-६०० कनेक्शन आहेत. तरी यावरती योग्य सोलूशन मिळावे.

या वरती योग विचार करून मला दोन्ही ठिकाणी 3G सर्वीस देण्यात यावी.
- [protected]
- Rohit Phadatare.


Cell number of Vodafone connections affected: [protected]
My alternate contact number: [protected]
Problem since how many days: 1 month
Exact nature of problem: sim card error: 3G Speed connectivity poor
Number of signal bars on the handset: Four (Full)
Signal Symbol:- E
Does it fluctuate- Yes
What error message you get while making or receiving calls: Unable to connect. & Please check your Internet connection and try again. (Loading) & Application has been not open so many time & Couldn’t establish a Secure Connection.
Do you face voice cracking/ call mute/cross connection problem- Yes
Calls affected - Incoming / Outgoing / Both: Incoming
Are calls getting disconnected mid-call - Yes

Exact location / Area along with postal address and pin code: 415501

Landmark: Bhairwnath mandira shejari Kathapur, Satara, Maharashtra.
Permanent Residence address: At Post:- Kathapur
Tal:- Koregaon,
Dist:- Satara,
Pin Code:- 415501.

My no. [protected] is inactive from last 5 months as I was continuously complaining for excess bill charged to me more than my rentals.

First I was given a rental plan of 299 - 100 discount so to pay 199 but from the first bill itself I was charged Rs. 299. and then my call rates were very high 1 re per minute..

I have complainer to nodal officer as well as zonal officer for the bills bt of no use.

So I JUST WANT MY NUMBER TO BE ACTIVE AND TO BE CONVERTED TO PREPAID AS WELL AS I SHALL NOT BE PAYING THE OUTSTANDING AMOUNT OF rS. 797/- AS I HAVE NOT USED THE NUMBER .

KINLDY CONSIDER IT A PRIORITY AS THIS NUMBER IS SAVED AT ALL MY PLACES AND ALL THE PEOPLE AND BANKS HAVE THIS AS MY REGISTERED NUMBER.

MY CURRENT NO. IS [protected] FOR COMPLAINT REGISTRATION

Your agent 1st fooled about schemes and made to port in vodafone then lots of false bill as it was like i was using my 900 free mins in a single day and the after wanting to meet ur store member who didnt reverted even after being ready to pay for my vip no. [protected] as i was using it for long 9yrs and ur company fooled me and planned for that no. Accordingly so much shame management look into it not worried about my vip no. Just pity on ur selfrespect

I am used postpaid sim of vodafone last 6 months.but i want to return my post paid sim.and i met the office of vodafone at srikakulam 1 month onwards.but finally they are told that not processing at here.and told me that meet the main office of vodafone at Visakhapatnam. But that place was 150 km from my place. And I am ready to go consumer court.my no.[protected]

We have a double door side by side refrigerator and it was not working since 23rd apl 2016. We have registered a complain immediately, the complaint no. Being [protected]. A service engineer from tvs electronics had visited on 26th apl 2016 and informed that compressor is not working and he said he will place an order for the same. After his visit, we have been calling your customer care division executives for the past 2 days to know the status of the complain but in vain, no one has informed. Spoke to mr. Deepak on 26th apl who assured that we will get a call before 8 pm on the same day i.E 26th apl, to know the status, but no call received. We once again spoke to mr.Shivam on 27th apl, he informed as a generalized statement that "the problem will be solved 28th apl", because he also do not know the status i.E. Whether compressor is available in stock, in how many days, it will be delivered and fixed. Today 28th apl, i have spoken to ms.Nirmala to talk to any of samsung senior person, but she refused to give any of the numbers and assured that she will arrange a call back within 4 hrs. Again, i spoke to ms.Dinesh of samsung customer service centre to get connected through a conference call to the service station tvs electronics nungambakkam so as to know the status. Mr. Dinesh informed that he cannot make a conference call, but can give a request to the service station to arrange a call back to me for knowing the status of the complaint.
Tvs electronics service station no. 40489555 / 42381027 is always busy and line not getting through due to which we are unaware of the status
The samsung management and the customer service centre should understand that refrigerator being a essential commodity of the home cannot be under repair for indefinite period and the customer cannot be blind on the status of the repair for an indefinite period
It is rediculous that ever after continuous follow up, neither the samsung centre nor the customer is aware of the status of repair and above which, the service station phone no. Is not reacheable.
Please do the needful

I am Using Vodafone postpaid in Kolkata circle. My number is [protected]. In my plan I have been given 750 mb 3G data.Then the speed throttle to 64 kbps though I get 3G network then.According to TRAI in 3G network customer will get more than 64 kbps.But here Vodafone is not maintaining their guidelines. I informed them many times but they neglected it each time.My email id is "[protected]@gmail.com". They requested me to send email.I sent it to nodal and eben appalate desk but no proper response is received yet.Please increase the speed of E_Connect users.

Hi,
I m a vodafone customer with contact nmbr [protected] from last 6-7 years. On 16th of april'16 i have received a message from vodafone regarding the service activation of masti club. I have not opted for any such service. N these people have deducted 75 rs of balance from my prepaid nmber. I have tried to contact cuatomer service of vodafone but was not able to do so. Therefore i have deactivated this service through msg from my nmbr.again i have received msg on 19 april'16 regarding the service activation of follo pack. N again i have not opted for the same service. Vodafone people have deducted 35 rs for this service n my balance of the same amount has been deducted from my number. Same story again repeated tried to contact vodafone customer service but not able to do so.n again i have deactivated by sing the message process. And again the same has been renewed. And balance of RS 35 have been again deducted from my prepaid nmbr n i didnt opted for renewal of any such kind of pack. I contacted customer service, my call was transffering to manager n the same was on hold for 10 mins n den it was disconnected. i again contacted customer service n again repeated the whole story with the person he told me that it will be disconnected with in half an hour and i hav asked for the reversal of my balance deduction of 145 rs. He informed me that it will be transffered in my number with in 24 hours but the same has not been done by them. I just fed up with this stupid services. These people make fool of their customers. You are reuested to please look into it and arrange the reversal of my balance of rs 145 in my nmbr.

Regrds
Payal mehta
[protected]

Sir/mam
This is to inform u that approx one and a half month ago I requested to migrate my sim frm pre to postpaid.which wasn't done yet.i hav submitted my documents 7 times...bt no action is taken regarding for the same.i strictly wanna do complain against u ppl...this isn't right at ol on ur part.u ppl hav below average services.as m planning to quit Vodafone if n ok satisfactory.do take action. Otherwise soon u ppl are going to exhaust frm the market.
Prateek Malik
+91-[protected]

Dear sir,
I m dr narpat singh using vodafone no. [protected], on 26th april 2106 company deduct 150/- rupees from my prepaid balance. When today i call customer care they told that you activate some scheme. But i can't understand. When i asked for refund, executive reply it is possible with 24 hrs only. Why these company deduct our balance without any prior permission??
Kindly do needful

Most unfriendly staff. As if they are doing us a favour. Two persons in particular. Nadeem and Prachi at the Vodafone Store, Central Plaza Mall, Golf Course Road, Gurgaon, Haryana.

No wonder Vodafone is going down. A simple thing like changing a post paid number to prepaid takes up the whole day. They say e-aadhaar is not a valud document! Why is Airtel accepting it if TRAI has issued a notice on e-aadhaar?

Hi,
This month vodafone bill deducted 99/- mconverge fashion [protected]@99, which i never activated. Customer care executive is not giving any valid answer for this bill. They says i clicked somewhere, eventhough i click somewhere how vodafone can bill it??
I never used any of this portal, how can i pay for this??
Do i need to go for consumer court for this or can solve the issue here?

Using a Vodaphone number

They activated a Rs 35 PACK last month and added it to last month bill without my knowledge I registered a complaint which they did not pay heed to

Then they have activated another Rs 35 PACK last night

I ported into Vodafone 3 months back and cannot change to other company because it has not been 6 months

I want to resolve these two Rs 35 amount bill

I balkishan singh rana. I have online vodafone sim card and next day collected sim card and given all document and said that 24 hours sim card activeted, i got vodafone no.[protected] and after one week sim is not active and regully call vodafone store and my problem is contiunusly
Balkishan singh rana

I purchased Vodafone post paid connection in Oct 2015. I am facing the issues with Vodafone as every month they are charging for the services that i had never ever used. Every month Vodafone customer care repeat the same story that you had made call to special number even though i have never made such calls.

In bill cycle[protected] to[protected], Vodafone charged more than Rs. 240 and when i asked for to disclose the number, Vodafone told that sir you have not opted for itemized bill so we can tell you only few digit.

This month (April 2016), it is height of over charge. Vodafone charged me for more than Rs. 1200 and Vodafone repeating the same story.

This time i opted for, itemized bill and Vodafone told me that i made calls to num. 517170 more that 140 min on[protected] @ 4:20 PM. Vodafone, i was in office and no one is so free in office to call for 140 min.

I called the same number from my friend’s number (that is also Vodafone num.) and message from operator is...THIS NUMBER DOES NOT EXIST

As per my knowledge, No phone calls can be made to the number that does not exist and please stop this random bill printing at your own will.

My wife is getting lot of vulgar cheap calls from today from this Vodafone number [protected]. so i wanted an immediate action against this person as per law.I searched about this no on internet then i got, this no is from Gujarat. So, sir i kindly request to you please help me and take a action against that person.

This is irritating and frustrating...

Please help us

Hi,

Vodafone india sold the number ([protected] ) in august 2015 to me (Kuber). After a month i started receiving billing recovery team calls on my registered number for bill settlement for the third person named: alitta dsouza and even mails started flooding every month for this, see the bellow mail details.
[protected][protected][protected][protected][protected]---
Dear mrs. Alitta dsouza,

We wish to inform you that there is an overdue amount of rs 3, 120 against your vodafone mobile phone number [protected] and relationship number 95779357

Your vodafone number is due for temporarily suspension on account of overdue payment. We request you to make the payment for the balance over-due amount at the earliest to enjoy uninterrupted services

To get more details of your account, you can log on to www.vodafone.in and click on my vodafone

Note: you can also make online payment using below link by inputting mobile no and relationship number.

Url address: https://shop.Vodafone.In/shop/postpaid/quickbill.Jsp

If you have already made the payment, please ignore this mail.


Regards
Vodafone cellular ltd.
This is an auto generated message. Please do not reply to this message.
[protected][protected][protected][protected]
I reported this issue to vodafone first on 20-nov-2015 asking help to stop this harassment and correct their data base system. The repeated remainders went without any resolutions and finally i visited the vodafone store to see if something works for me. Instead was shocked to hear from store executives, they said its recycled number and keep ignoring the mails and calls. I decided not to continue the harassment further and stop the services immediately and wrote mail for immediate closer as the will not bear any outstanding dues as they have troubled me for more than six months for fault of vodafone.

They have stopped the services and started talking about telecom regulatory acts for bill payment and sent legal notice.

I would like to ask which telecom rules allows to have two different customers for same numbers and keep troubling customers and making them prey victims of such data privacy issues?

All the above said details are in the mails, looking to make vodafone realize customer values and to follow telecom rules.

I am a vodafone post paid customer with plan bmc 125
my internet service got disconnected on 25th april 2016 at 1 am, i have called around 10 times to request customer care to start my service
they have told me that there is some mismatch in service and it will be activated within 4 hours.
Its 5 pm 26th april now and its still not activated
complaint numbers are[protected],[protected]