Vodafone India Complaints & Reviews

I have recharged rs 47 std pack on 1st may, 2016 2016 at 4:33 pm. The transaction was successful but the service was not activated. I got sms from the bank also that money is credited to pur/vodafone/mumbai/vodafone. I contacted customer care service twice. They told that they don't have any record of any transaction related to mine number. They also told me that if the service is not activated, then the money will credited to mine account within 5 working days. Based on their assurance, i recharged again rs 47 std pack at 5:23 pm on on 1st may, 2016. The recharge was successful and service was activated.
Already 7 days had been passed, but still the debited amount of transaction on 1st may, 2016 2016 at 4:33 pm is still not credited to mine account. I contacted customer care service again today. But they told that they don't have any record of transaction done on 1st may, 2016 2016 at 4:33 pm.

They are not responding to mine request

Hi,

Vodafone has deactivated my prepaid connection [protected] on 6th May, 2016 without any reason or prior notice and kept my balance in that and when I complaint they are asking to buy a new connection and they are not ready to provide the refund of balance amount in that connection.
I have not requested for any deactivation but the request is submitted by Vodafone itself with request no. [protected] on 6th May without even mentioning any reason.

I did the porting of the number from Delhi-NCR Postpaid to Karnataka Prepaid number. I already paid the amount due for the postpaid number on 24th April. Once the payment is received, they discontinued my
number on 27th April. Then I visited the Vodafone store and the number started working.

Again on 6th May, they have deactivated my number without my request and knowledge. I called customer care, they don't have any information and asked me to visit the Vodafone store again. In Vodafone
store, they were asking me to buy a new connection and they are not even ready to provide the balance amount of my number which is deactivated by them.

Then I sent an email to vodafonecare.[protected]@vodafone.com on 11th May for which the response should come within 1 working day. But they didn't reply.
This is the worst way anyone can treat their customer.

Kindly help me to get my number activated with the balance in it.

Thanks,
Annapurna Jha

Sirji meana pehla bhe compalin ke .lakin mera Vodafone mobile bill abnormal aa raha hai, jo bill jama kiya uska phir sa aa raha hai.

[protected]
All Order
Recharges/Bill PaymentsShoppingBus Tickets
All OrderRecharges/Bill PaymentsShoppingBus Tickets
Product Description
Status
Price
Order No.
Order Total

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 1, 700
• [protected]
• 04 May '16 1:02 pm
Rs 1, 700

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 1, 000
• [protected]
• 02 Apr '16 11:12 am
Rs 1, 000

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 602
• [protected]
• 30 Jan '16 11:29 am
Rs 602

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 1, 200
• [protected]
• 31 Dec '15 5:00 pm
Rs 1, 200

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 721
• [protected]
• 04 Dec '15 9:02 pm
Rs 721

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 542
• [protected]
• 29 Oct '15 10:40 am
Rs 542

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 468
• [protected]
• 28 Sep '15 10:00 am
Rs 468

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 458
• [protected]
• 08 Sep '15 5:11 pm
Rs 458

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 452
• [protected]
• 31 Jul '15 3:47 pm
Rs 452

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 504
• [protected]
• 31 Mar '15 9:49 am
Rs 504

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 850
• [protected]
• 28 Feb '15 6:02 pm
Rs 850

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 400
• [protected]
• 09 Feb '15 11:43 am
Rs 400

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No information after deduct rs. 250/-from my vodafone prepaid no [protected] through fortumo web app. txn id is 63589256 & pin code is 3156 dt.16/04/2016 at 7pm.
They have deducted Rs.250 from my balance saying that you have requested for iphone 6s winner. We have still not recieved Iphone 6s mobile from Fortumo app. Please look into the matter and send us iphone6s or return our rs. 250 which is debited from our balance.
Please do the needful.

The call is getting disconnected after a few seconds after the call is received by the other side. I have activated a plan wherein the call charges are at 35 paise per min for all outgoing calls. For activating the plan I had to pay Rs.78 per month. When we calculate due to the three disconnection of call the cost increases. I had made calls on 12/05/2016 at 10:51 am. Thereafter the calls kept disconnected 3 times. This has occurred several times.

Hi sir,
I am a Vodafone customer and my mobile number is [protected] that was ported from idea(prepaid) to Vodafone (postpaid)before two week.and there had not any Verification from Vodafone side .But i have submitted my all document near my Vodafone store.My sim had worked 3 day after that my outing stooped and now incoming also stooped .so my request to you that please
take a action to my complaint as soon as possible.
Your customer
Shivam kumar
Mobo-[protected]
[protected]

Ear Sir,

This is regarding my Vodafone Bill for the month of March'16, i have received the bill in which i have Charged Rs. 125/- extra for Usage Chages in my Bill. whereas in last month also they charged me the same amt, bt the same amt got Credited into my account.
In the last month bill they had charged me Rs. 125/- for activating extra internet services, but when i checked there is no service is being activated from my end, so i put the complaint via Phone to customer care & they deactivated my extra internet services and cancel the Amt. but the Next March'16 month again they are charging me the same amount and it is reflecting in my current Bill. When i told Customer Care person ( his name was Ashram ) that Vodafone had wrongly activated the services which has been already deactivated in the last month and the amount is being not charged to me so why it is showing in the month of March'16 bill, he said " Sir as a special case we cancelled the last month amount so it is not possible for every time, and we will not give you the special service again, so you have to pay this time."
then i told him it is being wrongly activated in the last month & i got the refund back and i told them to deactivate this service then why it is charged me again. bt again he was saying the same. then i told him look guy i guess you are not understanding what i am telling you. i also try to speak to Manage bt he didn't transfer the phone and said even Manager is saying the same.
i am fed up with Vodafone services, every time they come up with Extra charges which is not Valid. Even in April'16 they charge me some extra amount for late payment charges. i had a paid all the bill before due date.
So my request you to pls look into this matter & solve this Extra amount charges which is charged to me.

Regards,
Ameya Jadhav

Vodafone has automatically activated Model Mania Pack on my prepaid Mobile No. [protected] without my permission on 11th May 2016 and i havent browsed any page or app to get deducted and a similar thing happened to me 30th Apr 2016 as the amount was 5rs i ignored but its happening often, please refund my amount of 20rs(Model Mania Pack) +5rs(funnyBunny) and stop stealing money from your customers and deactivate me from all your value added service as am not interested with any of those.

I have given a complaint to resolve my postpaid number to close it but vodafone store is not responding well, i have been requesting to close my postpaid number but from one year but they are not closing i have been charging minimum rental, every month i have been charged minimum rental i am fed up with this vodafone service, please anybody help me

I recently visited Vodafone store southern avenue branch kolkata with a query and for the payment for the bill.. when I went to ask my query already 2 fights broke out between the customer and the Vodafone employees .. the employees are very rude towards the customers and arrogant ... when I went to the employee for my query he behaved badly with me too .. for further complaints when I went to the flirt manager he ws so not Intrested to talk and he didn't have any proper answers for my questions .. I offered to leave the service and i got a response Tht I shld pay the bill and leave if I want to .. when I complaint Tht there are so many complaints again the store for behaviour issues then something must be wrong the floor manger told
me all sick people Come here .. I paid my bill and I
left ...

Dear concern person.


Yesterday on 10-may-2016 at 2'o clock i was recharge rs.500/- on my mobile number-[protected] from state bank of india. Amt debited from my sbi a/c but number had not recharged. Ref detail as per below
10-may[protected]may-2016) to transfer
Inb vodafone vodafone payments fsbi[protected]ig0byraih1 500.00
So please credit amount to my account.

With regards
Arjun singh

Dear Sir/Mam

Please deactivate vip game service from my mobile no [protected], it was activation with my information.

Kindly refund my balance which deducted against this service.And please mind the service not activated in my mobile no in future.

i facing problem from two month so please solve problem shortly and tack action quickly.

Thanks

I shall draw your kind attention that my wife mobile number [protected] (Priyanka dey halder) was submitted to the safe custody mode last week of september 2015, but unfortunately i came to know that number is given to any other customer in the month of february (Told by barasat vodafone outlet) yesterday. Apart from this the person who was doing at that time is not cooperating. At present we both are at usa, the above number we are using for more than 10 years. We want to keep the number but unfortunately they took deposit amount as well as mobile connection is given to some other else.

I have some good feeling about vodafone i am using from the early days vodafone was hutch. Please give me the same connection or refund the safe deposit money.

Waithing for a pleasnt reply.

Kaushik

Dear Sir/Madam,

For last many months I am disturbed with receiving calls from the above two numbers calling at any given time of the Day when you in middle of some important discussion or business meeting following up is company Destination Path... Numerous time I have informed that my name is Anil Agnihotri and I am staying at Noida. Nothing to do with that company.

May i request you to look into the matter and have his calling stopped immediately.

Thanking you for quickest action in advance.

Dear sir/madam

I got a message that... Service got activated on your number as requested and rs 75 got deducted from your balance. But i have not requested any this type of services on my mobile number. Earlier also this happened but i did not take it seriously at that time. But they are deducting my money again and again without my knowledge. This is completely not acceptable. Customer care persons simply say this is activated by some third party but who is responsible for this? I am not requesting for any service then why they are deducting my balance. Where should i complaint? I request you to refund my money and please do not activate such type of any service on my number in future. Thank you.

I have done Rs 65 recharge expecting topup with service charge deducted. After payment successful got some about top of 2 Rs added. Then I called customer care asking to cancel the transaction or give me regular topup. They clearly refused to do say citing reason as the plan associated with Rs 65 has already been activated and can not be changed. This was my second frustrating experience with Vodafone. I also ask them to deduct the service charges and return the remaining amount but no help.
Kindly help me to resolve this issue.

As i am a regular customer of the vodafone telecommunication company since 8 years and paying my bill every month. every month they provide us different offers attached in the bill. i have tried it thrice but it is fake and of no use and therefore i request you to please take some necessary actions on this multi national companies which are fooling their customers regularly and unnecessarily we have to face it.


regards

Dear sir,
I was activated my sim card from aircel network port to vodafone network portal at 03.02.2016.
I have received a confirmation sms from vodafone care that is.
(Dear customer you have activated tariff benefit successfully!! Enjoy local v2v calls @10 paise/min, local v2m & std [protected]@30p/min for 180 days. Daily 1st [protected]@75p/min.)
But my tariff offer closed in 3 months, there is no confirmation sms not received from vodafone side.
I have tried many times to customer care, but they are not responding me.
I am very much worried from vodafone customer care handling mentally i am very much affected from vodafone customer care.
I need full clarification from vodafone, there is any confirmation sms will not received from me then how to cut my rate cutter offer.
Yesterday i called vodafone customer care, they told it is a technical issue from vodafone side, you are eligible for 180 days tariff offer, this offer valid to sep 2016 and then i raised a complaint for this issue.
After 24 hours i have received a sms from vodafone, that is (Your complaint has been resolved)
But still now this issue not resolved, again i called vodafone customer care,
They not responding me.
For your reference i have attached screen shot of the confirmation sms tariff offer and mobile number.
Pls consider my complaint against vodafone customer care and resolve my problem.
Regards,
S. Vignesh.


Mobile number : [protected],
Complaint number :[protected]

Vodafone has activated an incorrect plan on my number and have charged me for the same.

During my telecon with their call centre agent, i had clearly asked them to activate only the nominal inr 150 international calling plan and not the inr 1499 one. However, without my knowledge and consent they activated both the plans. I cam to know of this only when i received my bill and i received an automated email from them informing me about the inr 1499 plan being deactivated as it was a one month subscription.

On what basis is vodafone allowed to play around with our accounts like this?? Despite my numerous mails to them about this, there has been no appropriate response and they insist that i had requested for this plan!!

I am travelling and hence prefer not to answer international calls and i have clearly advised this to them in all my correspondence but everytime they reply back stating we tried calling you!!

My last mail to them was on 7th may and i have yet not received any response from them!

I urgently need this resolved, else i will be forced to shift to another service provider!

Deducted rs. 14 from my main balance dated 9/5/16 & 10/5/16 without my consent or any request for any service. A message came that (Hello! Vodafone TV all channel pack is now active on your number..., ...) But i dont request for any such service. I want my balance back. My Mobile no [protected], email I'd - [protected]@gmail.com pin-782001, nagaon (Assam)