Vodafone India Complaints & Reviews

I have a vodafone prepaid connection and they are deducting money from my balance without even i using it. I have attached the screenshot of the message that i get from them almost 9-10 times everyday, it clearly shows that consumed volume is 0 mb but still they keep deducting 4 paise almost 10 times everyday... This is ridiculous and looting people like us openly but still nobody takes any action against them, whenever i ask the customer care they say its some technical error which never gets resolved... Lets see what solution i get from here...

Sir this is rajashekar I was using Vodafone for just 2months I had already submitted a complaint regarding not deactivating also on January since I was not using the number I wanted it to be deactivated and the company member came and gave a bill after paying 500rupees +advance 500 on february 21 given initially but now they are asking 1000rupees for not deactivating by the first person please kindly resolve
My Vodafone number was [protected]
My present number is [protected]

Poor signal and voice crake during calling outgoing and incoming time in location of maligaon gate no. 1, goshala, west maligaon, maligaon charali, maligaon shuttle gate and pandu area this problem is from july/2015 to till date. I requested to you please solve and look in to matter.
Thank you.


Gokul pradhan
Railway qtr no. 82/a, west maligaon,
Guwahati - 781011
Mobile no. [protected]

The above mobile number was deactivated in the month of february 2016. The balance outstanding as mentioned to me by the vodafone official on 10th march 2016 was rs. 1496/-.

I made the payment on 10th march itself in 2 transactions of rs. 500 and rs. 996.

I was assured that this was the last payment and no further payment will be raised on this number.

However i have been receiving phone calls on the alternate number provided asking for further bill settlement of 1500.

This is absolute cheating by the company. If we get the recorded transcript of my conversation on 10th march with the call centre official it will clear what was communicated to me.

I am not going to make any further payments for this little scam which vodafone is running.

Also, i receive further calls till date from recovery agents who are nothing else but thugs who have no ettiquets absolutely.

I will ensure to file a harassment complaint against vodafone.

Request your resolution on this.

Hi, I want to make official legal complaint for Vodafone for fraudulent.

Please assist me as Vodafone has cheated on me and started sending me fake/wrong bills since October 2014 till date. For my number [protected]. I signed up a plan of Rs. 149 and suddenly they very smartly changed the rental from 149 to Rs. 199 and I wasn't informed as well. This company has been cheating with me since then and I have been paying a rental of Rs. 199 instead of Rs. 149. Not even did I get any additional benefits of extra charges.

They have been cheating with me since last 18 months. Attachment shows Snapshot from their App giving bill plan info.

I want my complaint to be addressed strongly and seriously. Please ensure action is taken against the company for fooling and cheating with the customers. Please tell what needs to done to escalate my matter to the highest level possible how can a company have such an audacity to fraudulent with people.

I have even logged a grievance on the website :https://wbconsumers.gov.in/HtmlPages/index.aspx

Companies cannot make fun of customers this way always.

Regards,
Iftekhar
[protected]

90 RS deducted from my account for WWE Zone on my Vodafone number without any confirmation, when I called customer care he said I have clicked one of the Ads, but I clearly closed the Ad with the x button.

No WAP consent gateway confirmation was asked, amount just got deducted just like that.

The customer service said they will not refund full amount, they accepted to return 50 Rs.

How come money can get deducted just by clicking on ads by mistake that come from spam sites.

Hi,
I had a vodafone postpaid connection which i terminated in 2015. I received a mail stating your number has been deactivated please fill the remaining balance amount ~2k .
I tried to make the remaining payment but since they had already deactivated i couldnt. So i wrote a mail to them.They asked to deposit my balance amount to a common number which i did . Took a screenshot and sent it to them.

After that i recieved bill for month of November also, the period for which my phone was deactivated. It cannot be for few overlapping days also . Because i got a specific mail stating your deactivation process has taken place along with balance bill amount.
I have sent close to 3 mails attaching entire mail thread and there have been no response. I also called the lady incharge shilpa, she said she will call back but she didnt.
They started sending legal mails to which i replied, now they are harassing my relative, number i had given as alternate.
I wanted to go public for harrasment but after i talked to shilpa she said she is looking into it. Again my relative recieved a call today. Could you guide me as to what will be the course to take legal complaint.

Hi,

I am using vodafone number ([protected]) CUG number since last 4 months.
This month I noticed that charges were made before consumption of free 500 local+std minutes provided.

when complained about it, they waived it off. When I went through the previous bill, the thing was repeated in every bill. They were charging before the free usage and I was not aware of it.

Its been a week I have raised a complaint and no proper explanation is provided yet.

No network connectivity is there inside my new home in the below address:
123, 3A Cross, Shirdi Sai Temple Road, Shirdi Sai Nagar, Munnekolala, Marathahalli, Bangalore - 560037

I am unable to make or receive calls while at home.
I am user of this Vodafone Postpaid number since 2010 (past 6 years).

Moreover, in this entire Marathahalli area (outside my home), there is no 3G data connectivity. Being a 3G user, my money is getting wasted by such poor service offered.
I am facing this issue since past 15 days and missing important call.
Please look into this with highest priority.

Sir i have shifted from airtel prepaid to vodafone postpaid from an offer provided by your customer care.Now after verification they blocked my number saying that i am not capable off paying money.When i made call to vodafone customer care they told me to visit vodafone store from there only i got to know i have to pay 1000 rs as a security deposit to the company to restart my number, but when they called and offered me they told me that i don't have to pay any money.
Please tell me what i have to do to show them my capability and why should i pay 1000 rs to them.
My number is [protected].
Please help me out regarding this my number has been blocked both side no incoming and no outgoing.

I have recharged rs 47 std pack on 1st may, 2016 2016 at 4:33 pm. The transaction was successful but the service was not activated. I got sms from the bank also that money is credited to pur/vodafone/mumbai/vodafone. I contacted customer care service twice. They told that they don't have any record of any transaction related to mine number. They also told me that if the service is not activated, then the money will credited to mine account within 5 working days. Based on their assurance, i recharged again rs 47 std pack at 5:23 pm on on 1st may, 2016. The recharge was successful and service was activated.
Already 7 days had been passed, but still the debited amount of transaction on 1st may, 2016 2016 at 4:33 pm is still not credited to mine account. I contacted customer care service again today. But they told that they don't have any record of transaction done on 1st may, 2016 2016 at 4:33 pm.

They are not responding to mine request

Hi,

Vodafone has deactivated my prepaid connection [protected] on 6th May, 2016 without any reason or prior notice and kept my balance in that and when I complaint they are asking to buy a new connection and they are not ready to provide the refund of balance amount in that connection.
I have not requested for any deactivation but the request is submitted by Vodafone itself with request no. [protected] on 6th May without even mentioning any reason.

I did the porting of the number from Delhi-NCR Postpaid to Karnataka Prepaid number. I already paid the amount due for the postpaid number on 24th April. Once the payment is received, they discontinued my
number on 27th April. Then I visited the Vodafone store and the number started working.

Again on 6th May, they have deactivated my number without my request and knowledge. I called customer care, they don't have any information and asked me to visit the Vodafone store again. In Vodafone
store, they were asking me to buy a new connection and they are not even ready to provide the balance amount of my number which is deactivated by them.

Then I sent an email to vodafonecare.[protected]@vodafone.com on 11th May for which the response should come within 1 working day. But they didn't reply.
This is the worst way anyone can treat their customer.

Kindly help me to get my number activated with the balance in it.

Thanks,
Annapurna Jha

Sirji meana pehla bhe compalin ke .lakin mera Vodafone mobile bill abnormal aa raha hai, jo bill jama kiya uska phir sa aa raha hai.

[protected]
All Order
Recharges/Bill PaymentsShoppingBus Tickets
All OrderRecharges/Bill PaymentsShoppingBus Tickets
Product Description
Status
Price
Order No.
Order Total

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 1, 700
• [protected]
• 04 May '16 1:02 pm
Rs 1, 700

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 1, 000
• [protected]
• 02 Apr '16 11:12 am
Rs 1, 000

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 602
• [protected]
• 30 Jan '16 11:29 am
Rs 602

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 1, 200
• [protected]
• 31 Dec '15 5:00 pm
Rs 1, 200

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 721
• [protected]
• 04 Dec '15 9:02 pm
Rs 721

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 542
• [protected]
• 29 Oct '15 10:40 am
Rs 542

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 468
• [protected]
• 28 Sep '15 10:00 am
Rs 468

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 458
• [protected]
• 08 Sep '15 5:11 pm
Rs 458

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 452
• [protected]
• 31 Jul '15 3:47 pm
Rs 452

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 504
• [protected]
• 31 Mar '15 9:49 am
Rs 504

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 850
• [protected]
• 28 Feb '15 6:02 pm
Rs 850

Bill Payment of Vodafone Mobile [protected]
•
• Your order is successful
Rs 400
• [protected]
• 09 Feb '15 11:43 am
Rs 400

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No information after deduct rs. 250/-from my vodafone prepaid no [protected] through fortumo web app. txn id is 63589256 & pin code is 3156 dt.16/04/2016 at 7pm.
They have deducted Rs.250 from my balance saying that you have requested for iphone 6s winner. We have still not recieved Iphone 6s mobile from Fortumo app. Please look into the matter and send us iphone6s or return our rs. 250 which is debited from our balance.
Please do the needful.

The call is getting disconnected after a few seconds after the call is received by the other side. I have activated a plan wherein the call charges are at 35 paise per min for all outgoing calls. For activating the plan I had to pay Rs.78 per month. When we calculate due to the three disconnection of call the cost increases. I had made calls on 12/05/2016 at 10:51 am. Thereafter the calls kept disconnected 3 times. This has occurred several times.

Hi sir,
I am a Vodafone customer and my mobile number is [protected] that was ported from idea(prepaid) to Vodafone (postpaid)before two week.and there had not any Verification from Vodafone side .But i have submitted my all document near my Vodafone store.My sim had worked 3 day after that my outing stooped and now incoming also stooped .so my request to you that please
take a action to my complaint as soon as possible.
Your customer
Shivam kumar
Mobo-[protected]
[protected]

Ear Sir,

This is regarding my Vodafone Bill for the month of March'16, i have received the bill in which i have Charged Rs. 125/- extra for Usage Chages in my Bill. whereas in last month also they charged me the same amt, bt the same amt got Credited into my account.
In the last month bill they had charged me Rs. 125/- for activating extra internet services, but when i checked there is no service is being activated from my end, so i put the complaint via Phone to customer care & they deactivated my extra internet services and cancel the Amt. but the Next March'16 month again they are charging me the same amount and it is reflecting in my current Bill. When i told Customer Care person ( his name was Ashram ) that Vodafone had wrongly activated the services which has been already deactivated in the last month and the amount is being not charged to me so why it is showing in the month of March'16 bill, he said " Sir as a special case we cancelled the last month amount so it is not possible for every time, and we will not give you the special service again, so you have to pay this time."
then i told him it is being wrongly activated in the last month & i got the refund back and i told them to deactivate this service then why it is charged me again. bt again he was saying the same. then i told him look guy i guess you are not understanding what i am telling you. i also try to speak to Manage bt he didn't transfer the phone and said even Manager is saying the same.
i am fed up with Vodafone services, every time they come up with Extra charges which is not Valid. Even in April'16 they charge me some extra amount for late payment charges. i had a paid all the bill before due date.
So my request you to pls look into this matter & solve this Extra amount charges which is charged to me.

Regards,
Ameya Jadhav

Vodafone has automatically activated Model Mania Pack on my prepaid Mobile No. [protected] without my permission on 11th May 2016 and i havent browsed any page or app to get deducted and a similar thing happened to me 30th Apr 2016 as the amount was 5rs i ignored but its happening often, please refund my amount of 20rs(Model Mania Pack) +5rs(funnyBunny) and stop stealing money from your customers and deactivate me from all your value added service as am not interested with any of those.

I have given a complaint to resolve my postpaid number to close it but vodafone store is not responding well, i have been requesting to close my postpaid number but from one year but they are not closing i have been charging minimum rental, every month i have been charged minimum rental i am fed up with this vodafone service, please anybody help me

I recently visited Vodafone store southern avenue branch kolkata with a query and for the payment for the bill.. when I went to ask my query already 2 fights broke out between the customer and the Vodafone employees .. the employees are very rude towards the customers and arrogant ... when I went to the employee for my query he behaved badly with me too .. for further complaints when I went to the flirt manager he ws so not Intrested to talk and he didn't have any proper answers for my questions .. I offered to leave the service and i got a response Tht I shld pay the bill and leave if I want to .. when I complaint Tht there are so many complaints again the store for behaviour issues then something must be wrong the floor manger told
me all sick people Come here .. I paid my bill and I
left ...