Vodafone India Complaints & Reviews

I have recently used portability on my airtel number [protected] and switched to VODAFONE, that was my huge mistake.
Its been more than 4 days Outgoing, sms and Internet services have been stopped because of Verification. I got call from Verification dept on 19 April, 2016 he told me that he will be coming to my place but he never came and on Thursday.
I got message about verification and asked me to call at [protected] and [protected]. I call these number and also call vodafone care. They were very rude.
I was promised that verification will be done on Monday that is today.Its been 4 days my outgoing sms and internet service have been barred.
I am not able to call in case of any emergency as I do not have any other number.I am really frustrated right now. I want this to be escalate to senior level. These people do not care at all.
I am working in Dell International Gurgaon. I am doing night shift 5:30 pm to 2:30 am. Suppose If I stuck in any emergency(road accident or Robbery) at 2: 30 am while going back to my home I will not be able to call as vodafone barred my outgoing services because they were not able to do the verification.PLEASE HELP...

I went to customer support center fro converting postpaid to prepaid and there i cleared all the dues and my number got converted but next month i got bill for postpaid connection, i tried contacting vodafone customer representatives but to no avail, so i wrote a mail and got only automatic response that they will contact me in 1 day, and i have written mails multiple times but they do not even care to contact. And all i have been asking from them is to explain me why was i charged and they have got no time even for that. Finally i have decided to switch to other network as there is no hope left of knowing why i was charged and i don't want to fall into such situation again.
I request you all to give up vodafone connection as they are only money minded people, money is all they care about and do not even want to explain why they charge the amount to their customers.

This is to inform my balance deduction without my consent. Previous week 35 rupees was detected for juice pack and this week 75 rupees for glam pack and & another 75 rupees for channel pack
I did not activate any pack. When i call vodafone agents and nodal executive (Saranya), initially they agreed for refund and then they dint provide proper reply and denied the refund request. I request you to take action on this and refund the deducted amount and also no balance deductions hereon without my consent.

Please reply @ [protected]@gmail.com...

Hi,
I have this postpaid no. And getting overbille from last 5 months.+[protected]
Also bill is not sent on my email id

[protected]@gmail.com

Please arrange to send the bill asap.

Thanks

Vodafone Number : [protected]
Broadband deactivation date : 19 Jan 2016
Note : Deactivation confirmation email from Vodafone received on 21 Jan 2016 and all pending bills has been paid.

Issue : Connection has been reactivated without customer knowledge and bill has been generated for month(s) of Feb/Mar/April .

Steps Taken : Called vodafone customer care and informed the same. Customer care executive said deactivation and billing issue will be resolved with in 48 hours

Walked in vodafone store and escalated the same. But till today issue has not been resolved and legal notice has been sent from "vodafone" on 23/April/2016

I called cutomer support again to resolve the issue but there is no proper response from vodafone side. Issue has been open for the past three months and connection yet to be deactivated.

Please do let me know for any details further.


Regards,
Vijay
+91 [protected]

Hi,
I have already raised complaint so many times regarding high bills. Anyway this time i am getting high bill due to net . Last month i ask customer care to active 3g on my number after that . For 3g also it is showing so much consumption. In every 10 min i get a message that i have used 300 mb, 250 mb etc from you bill cycle. Earlier this much was my monthly consumption. You can check my previous bills from records. Moreover, when i compalint telugu speaking customer care calls to me. I don't understand teulgu so it means that my problem will not get solved. Or its my fault i'm using postpaid. I have also raised complain so many times to remove my post paid i want to switch back to prepaid . But for giving connectin they send there agent to my home but for switching back they ask me to visit there office. Vodafone is worst mobile service provider in india.

I have a post paid connection with vodafone since 6th july, 2011.I was using a local plan of rs 299 till i was in bangalore but when i moved out of bangalore in june, 2014 i started using a roaming plan.
The problem arose in dec 2014 when the network disappeared, inspite of me trying all odds the network was showing emergency calls only, when i came back to my native place from delhi the network reappeared again so i called up the customer care guys who were unable to resolve the issue and after few days the network disappeared again.
I couldn't contact vodafone as neither i was able to send them messages or call them.
Meanwhile the continued sending me the bills on my email id which i rarely check.
In march the filed a case against me and intimated me through an email, accusing me of not paying bills during the time network was unavailable .The sent some contacts to talk to.
I tried reaching out to all of them and even send numerous emails without even a single response.
So i talked to the who was responsible for dispute redressal incase we want to make the payment.I made it clear to her that never before i had defaulted over a payment please clear
Out the issues before i make the payments.
Her tone was thretening and she told they would listen only if i make the payment.
So i made all the payments and waited for their response or emails.
Meanwhile i kept sending them mails and even called them but they didnt responded.

Neither the response came nor the network.
This month they have again sent me out the bills again and even charged me for reconnection, all this time i was having the impression that the connection has been terminated.
The network is still not there and now it is showing no service.

Just to make it clear to you i had similar issues in july and august last year when i simply chose to pay them.But i cant paying them without being able to use their service.

I am a freelancer and i had to incur huge losses due to network unavailability and i had this number almost everywhere in all the bank accounts as well .

I want them to make all the refunds as soon as possible.

Sir my mobile no. Is [protected] suddenly my no. Is being closed/off by vodafone.

Please note that i have taken this connection 3 years ago in mumbai.
When i shifted to rajasthan i called your customer care to please change my circle to rajasthan and i do not need the old plan.

They did not changed my circle and afterwards i also told to customer care that i requested several times to change circle then they advised me to convert it into prepaid i also filed many request to convert it into prepaid but they did not converted it.
After few days they showed me your outstanding amount as[protected] and if you does not we will disconnect your number and they did the same.

Since i did not even use the plan provided to me for a single call in four months time then why should i pay??

Please on my number as soon as possible.

Puk locked my sim [protected] and i visited nearest vodafone store address - nachan raod, 176/167, benachity durgapur, west bengal, 713213 but store man replaced new sim purpose charges rs.300. But vodafone company's rules new sim charges rs. 25. So i request illegal charges, please legal action at that store against.

My complaint number is[protected]. Please check it, i had been calling since 19th april and still my problem is not resolved.
This is the pathetic service ever seen.
I had been making calls on behalf of my friend in australia since 19th april, on an average 30 mins every day i loose with customer care service of vodafone.
I am really feeling good that i use airtel and not bull promises of vodafone.

My friend had activated 1499 international roaming which had 30mins incoming free, out of which vodafone has already used 15 mins, but making incoming calls to him, as he is in sydney. There team is unable to solve this issue. It says outing calls have been barred we have tried every possible solution to this.

I can see we are being cheated by vodafone


http://www. consumercomplaints.in/vodafone-india-international-roaming-outing-calls-barred-c...⇄

Dear sir, my self rajasekhar, from 25/04/2016 onwards my services blocked..
i nevar asked anybody to deactivate my services..
but when visit the customer care they said that your number hasbeen blocked

this is not expected from vodafone..
kindly take action against him
[protected]..

My march Vodafone mobile bill came as Rs.10000. for the mobile Number [protected]. I was in village for a function. I didn''''t even use data. But they are telling I have used the internet on my mobile and charged me 10000 rupees. When I asked for details of the pages or what is downloaded they are not providing simply saying I have downloaded so much. I am sure I am not able to open WhatsApp or viber anything in that area. Even this too much . IF I ask them details they are not providing.

I had been charged with BlackBerry(BB) Internet Services for which i never applied.

In the recent past, i was using BB services & requested them to cancel BB services and activate normal Internet (Data) plan for Android hand set. they activated Normal Internet Plan but didn't disconnect BB Internet Plan and continue charging for both the Internet services for few months.
later it got addressed & they refunded the Money (Only principle amount).

This time, without my knowledge, they again started charging for both the Internet services. I'm fail to understand how they can do it because at any given point Customer can use Only One Internet Plan.
I went to customer service center logged complain, no response.
Did Online complain, but the response is pathetic.
Request you to suggest.

Dear sir/mam,
Mobile number:- [protected]
Name:- Subhankar nath

I Subhankar nath is a corporate customer having billing SIM is facing problem every time of suspension due to dealer related problem I am not getting proper solution from the store also then don't try to help me properly I want the solution as soon as possible please sort out this issue. I want the revert on urgent basis otherwise I have to take this issue at even more higher level.

Thanking you.


Regards,
Subhankar nath.

198 which is TRAI mandated toll free number for all networks is not working properly on vodafone. When I try to call the call customer care using this number, it is not getting connected. When I dial from customer care from number, they give you access. But again the next days you will get same problem. It should increase it's capacity to handle customers. Cheating cusotmers is not a good solution.

Hi,

I changed the circle Delhi to Pune and continue the same Vodafone post paid number . I paid my last bill that I received from Vodafone Delhi circle 1523.06 Rs and I paid 1550 Rs. After that I get new Maharashtra SIM of same number . Vodafone store executive told as per policy you have to pay all outstanding amount of last circle then we can process your same number for different circle then I get first bill of Maharshtra circle 361 Rs that I paid and in second bill they added 470 Rs NMNP charges of Delhi circle for that I did not receive any bill and there is no details also updated in bill against 470 amount and they added this amount after two month however every one knows a particular billing cycle are in system.
My second concern is My Maharashtra postpaid number plan was E_Connect_3G_375 and they added 425 Rs rental in bill . I asked then they reply we increased charges sir so why they did not inform to customer . it is directly added in bill.
I took continuous follow-up by email and call still there is no concrete solution I get from Vodafone . I called many times of 199 number still I am in trouble . Please help on this matter on high priority. My mobile number is [protected].

Regards
Vikrant Sikarwar

I have recently converted my prepaid sim to postpaid which itself take more than a week and now this activation issue, I have already done televerification and your system is showing the same my sim is activated, however whenever i try to call, I get redirected to Televerification IVRS system which also ends with Thank You message, without being contacted to televerication team.

I am in a bad loop and not satisfied with my overall experience of vodafone services.

Hi I have request for converting my mobile number from postpaid to prepaid and i have clear the outstanding balance, I have already paid it at the vodafone store on 18/4/2016 then they have issued a blank sim card(sim no- [protected]) but it will not be activated please sir avtivate my no.

I have not received the deposit made when i was on post paid three months back I moevd to prepaid and i requested for the deposit which you guys did not give me and after multiple visting of your showrooms of three areas(sanath nagar mini store, s.s.r nagar adn chanda nagar ) finnaly they informed that money was dispatched but still i have not received it. If i won't receive it in a week I am going to change my network. However, you will not care loosing customers that is the reason I am going to change the network of my friends too.

Dear Sir

I was using my Vodafone number [protected], but due to over billing and poor internet connection they have stopped connection in on Feb 2016. I have paid my bill and requested to stop service immediately in written mail, on 14 march 16 after payment of INR 1207. ( my balance limit was 1300, without any notification they have changed to 2300 now they are asking for 3500).

Now Vodafone if sending people to my house and making all sorts of call to get money from me. Please suggest me for next course of action.

Regards
Manish Kumar