Vodafone India Complaints & Reviews

My mobile number is -[protected]
i had done a recharge of 150 at 8pm on 19/04/2016 and had made a few calls and at around 10pm when i checked my balance 40rs was deducted from my main account .i had not made any extra usage for so much deduction. i had called the customers care for complaining about it . the executive SUBASH misbehaved with me as well as my brother, executive used abusive words . so finally had put a complaint for porting the number to some other service provider for that i got a call from a lady executive and and she asked me the reason for porting for which i told her that my balance has been getting deducted lie this previously and she started raising her voice and giving some lame excuses about my deduction. now they have closed all my customer care services calls

Hello, Pathetic irresponsible behavior of Vodafone continues... I had submitted my Phone numbers to safe custody when I travelled outside India, Now when I came back, I went to vodafone store to activate my Sim cards, and I came to know that they were blocked and then were issued to some other users. They mentioned that safe custody was for 6 months and then after some time period they issued the numbers to someone. I did not receive any information from Vodafone (on my registered e-mail ID)that my safe custody is expiring and they will issue the numbers to someone. This is very disappointing and very irresponsible behavior. Vodafone has been proving that they do not care about existing customers. I had a large network in India and now I need to inform them that my number has been changed. Also there are many portals \ accounts where my Vodafone number was stored as registered mobile number. I have to followup and call everywhere to stop sending information to my number as it is being accessed by someone else. Kindly look in to this ASAP and resolve the matter.

Respected sir/madam,
I am trying to make call to your customer care complaint cell via dialling 198 and further pressing 2 but all in vain as each time from past 15 days i am being told that "we are currently unable to proceed to your request" even after using some other source for calling and registering my complaint to customer care it was bad experience to see that now from that no. Too i am unable to call and register my complaints. This creates a lot of bad impression for a reputed company like you to not attend your customers and making them suffer in their busy life as it is not at all easy to take time every now and then and call and try to connect with your service provider.
Moreover, if you will continue to pose these kind of problems to me i will be definitely forced to change my service provider and also it will force me to recommend to everybody not to buy vodafone no. But as since it's been a long while that i am with you so i hope that you will reply me postively and you will never want to lose your customer base who are with you from such long time.

Vodafone service is not trust worthy, it’s horrible and cause to monetary and reputational losses to user.
Hi,
I’m facing internet data issue since yesterday and due to this I suffered major financial and reputational loss.
I had activated 2GB booster plan on 11th April 2016 which ended (consume all data till afternoon of 19th April).
Then on 19th April 2016 I have submitted one more request for 2GB booster plan after confirmation received from customer care executive that I can use this booster plan multiple times and that executive even confirmed that this service will get activated within 30 minutes which not happened.
I followed up with customer care executive talked to many and one of them has submitted the complaint and he said it will be resolved till 27th April, which is totally impractical so I called again to customer care and this time I surprised I have been told that I consumed all my data I was stunned.
Then again I call to customer care and followed up with a senior guy and he raised a second complaint for my issue and gave respond time till 20th April 2016 1:00p.m. and assured it will get resolved which is not yet done and when I called the customer care executive today after listing to me he just putted me on hold and then line disconnected.

Note:
1: My first complaint no:
Service registration number[protected] is registered on 19-Apr-2016 07:12p.m and given respond time was 27-Apr-2016 06:00p.m.
2: My second complaint no:
Service registration number[protected] is registered on 19-Apr-2016 08:04p.m and given respond time was 20-Apr-2016 01:00p.m.

Because of all this horrible services and responses from all vodafone executives I faced damaged to my reputation, image and as well as monetary damages because I couldn’t complete my task as I was depended on Vodafone and Vodafone was supposed to provide services on time which they couldn’t.

I need answer, who is going to compensate my losses?

Hi,
My registered number is 97261#####
This is not the first time that its happening..but actually its just a practise that u guys are doing so thought of putting it here.

I made an internet recharge of rs 143 validity 28 days..None of the services or applications were on in my mobile, still within 5 mins I get a message your 50% internet pack is exhausted. In another 30 secs i get a message that your 90% internet pack is exhausted.
And surprising thing is that by the time you open settings in your mobile just to put your mobile data off balance of amount 100INR is deducted..
Amazed to see that @vodafone consumes balance faster than the battery charge consumed by the phone..

Just a piece of advice why dont u sit on roads and start begging rather than using all these ways to loot people..

Its a serious warning from my side, just refill the balance in my account back or else ill not spare u in any case..

Sir/ madam, I lost my Mobile phone one week ago. Please block my sim card with number [protected]. Name is G Karthik Reddy. Hope u will resolve this matter asap. So i sincerely requesting to block my sim card so that no misbehaving things might not happen. Thank you so much

Yesterday (19th April 2016) at 5:55 pm, I got the following message from Vodafone stating that Rs.75 was deducted for gamifive service.

"Hello! Gamifive service is now active on your number, as requested.This service is valid till[protected] and a 15 days rental of Rs.75 has been deducted.Your current Balance post service activation is Rs.xx.x.To deactivate SMS STOP to or call 155223(toll free).To visit the site click http://gamifive.mobivillage.in/siteasync"

I didn't subscribe for this service and it was activated automatically.

I contacted the customer service center and explained the issue. But the customer service rep declined to reimburse the amount stating that I would have activated the service unknowingly. Like I have mentioned above I didn't activate any service.

Kindly provide relief from such acts from Vodafone asap and prevent them from forcing their services on their customers.

Dear all users of vodafone mobile services,

I have launched a campaign against the inflated bills/erroneous bills of vodafone india limited as well as for its erratic service track record. I exhort all the end users of vodafone mobile services to send me their respective grievances/complaints on my email id [protected]@yahoo.com to enable me to monitor and process all such grievances/complaints in close coordination with vodafone india limited. I have already started a communication line with the senior management team of vodfaone india limited.

With warm personal regards,


Rakesh s. Shetty
President, ekta-the power of youth & unity (Ngo)
Cell: [protected]
E-mail: [protected]@yahoo.com

1, priyesh industrial estate, opp. Vishal industrial estate, subhash nagar, nahur (West), mumbai - 400 078

I have a service which i didnot opt for and when i called vodafone they said it has been removed/ deactivated from my bill since october 2015. The add on service name is mi_cap_1000_30d_r_e2promo_3g and charge is 1000.

Till now every month i have ot call vodafone to ask them to remove this charge and they say this is the last time the charge is appearing and this will not happen again.

This month i called them again as i saw the same charge and asked them to remove it and send me the updated bill long back and till date they have not sent me the bill. Also, they have barred my outgoing for no fault of mine. When i called 198 complaints no. They didnot transfer me to any supervisor and my issue was not addressed. I didnot see any urgency to assist customer.

I want them to pay me for this hassle and tension i am going through every month and the embarrassment of call barring. Such cheaters.. I am so angry with vodafone that i can go to any extent to teach them a lesson by contacting a lawyer.

I use Vodafone prepaid service with mobile number [protected] and continue to face issue with the provider. On 17th April, I tried to top up with BC195 typing *121*195#, but ended up getting message that new package BC93 with 1 GB data is available and I was required to select 1 or cancel to continue with original recharge option. I was hesitant and hence timed out. I tried again by typing *121*195#, yet again I got the details about BC93, this time time I pressed 1 to chose the BC93 option. After some time, 1 GB was added and amount rs. 93 was deducted. But, soon after, amuont rs. 195 was deducted and the net pack available was around 675mb. I don't understand how come recharge of 195 got activated while I selected to chose BC 93. Further I don't understand why the net pack was just 675 mb? Either it should be 1 GB or 1.8GB or 800mb. Looks like Vodafone never ceased to swindle gullible customers money.

Sir,
I beg to state you that i subham baid having [protected] of west bengal circle, that vodafone has deducted 14 rs from my vodafone no. Which is according to me is a wrong deduction and your customer care executives are not performing as good response to me.
I request u to pls solve the problem as soon as possible.

Yours
Subham Baid
[protected]

I am vodafone user since you people launched your cellular services in india.My vodafone post paid number is[protected] which is having a 3G connection and i am having another add on number[protected]. Despite giving complaint n number of times regarding the poor signal quality in our billing address area to your customer care department and our relationship manager no body giving positive response and resolve the issue.My latest complaint number is[protected].This is fourth time i am receiving a call from your customer care by saying your are filling a complaint and it will take another 72 hours to resolve. No body to bother to visit at my billing address to rectify the problem nor from your technical department.I am really fed up from your customer services and i do not wish to continue the services with your company because my business is suffered.
This is my humble request to you people kindly resolve my complaint from immediately effect other wise i will stop using your number/services and switch over to another cellular company under number portability scheme.
Looking forward the prompt reply from your side !

Regards,
Ramnik Sharma
M[protected],[protected]
Billing Address
House No.929
Phase-7
Mohali-160062
Punjab(India)

My vodafone number is [protected]. I received a message from vfcare for glam dolls pack activation and deduction of rs.5. When i called vodafone customer care they told me that i have requested for this service during using internet connection. I have never requested for any such service. They had started it without any prior information or permission.

I had suscribed to Rs 5 2G data pack ( 20 MB). On data pack fully exhausted I received no sms from Vodafone.

Further Rs 50 was deducted as data usage charges 10.12 MB for which I receive your sms only after Rs 50 deduction.

I receive a sms at 1.05 am stating that you are left with only 1.33 MB data left . Suscribe to data pack.
No satisfactory response from Vodafone executive . 3 calls made . 1st one ignored . Second said not our fault. Third one is giving suggestion how to avoid such excess deduction in future.

Later I suscribed to Rs 14 2G pack . Which is active now. I cannot be held responsible for your system fault .late delivery of sms . I want Rs 50 Refunded at the earliest. I will pursue this matter to appropriate forums and social media further.


Mihir Ashar
[protected]

I never opted for this pack, how can you ppl deduct amount from my balance. Deactivate the pack and credit the amount. Else I need to proceed further to complain against this.
INR 35 deducted from my account.

Sridevi A S
[protected]

I am charged with wrong bill from since jan16, i am using 1299 red family plan, with in that i should get 3 gb data, 4000 mins of local/std calls and 2000 local/std sms but i am not getting any of the free usage as per plan and vodafone is charging me all usage.

Every month i need to chase the company through phone calls, mail, personal vist to vodafone store then after they use to correct the amount but again next month they charged wrong.

I think they should change the tag line form "happy to help" to "happy to fool you". Worst service i am getting from any operator.

On 9th Apr. I had lodged a complain explaining the situation that the company unduly charged data charges during the billing month of Nov. 2015 and from that the payments were held up by me with the request to revise the bill and payment shall be made thereafter. the company took no step towards resolving the issue rather disconnected the connection. From then the company is sending bills every month with late payment charges. I also requested to deactivate the connection if the complains are not attended by the company. It also went vain.

I am chetan hullur, i am using vodafone sim from last 5 years and my mobile number is [protected]. I am not getting any network and internet connection inside the home. As being in the center of city (Vijayanagar, bangalore) there is no network coverage. But i can see other brand network (Airtel, bsnl etc) are having full coverage. I have raised two complaints on this issue by calling vodafone customer care, but they didn't responded properly and they just postponing the end date of complaint. I request you to please help me to solve this problem.
Below are the two complaint number which was raised:
1).[protected]
2).[protected]

Asked for duplicate sim on the 15-april-2016(Friday) at around 6.30 pm. The vodafone store at sakinaka, mumbai provided me the sim and promised me it would get activated withing 24 hours. It did not so i went to the store on 17-april-2016(Sunday) at 3pm and found that the sim number sent (The one written behind the sim) was sent incorrectly. So again they sent a mail and promised me it would get activated in 4 hours. Its now 18-april-2016 12.14 pm and still the sim is not activated. I really don't know how many times i need to go to the store for the same. Is it really fair to expect the customer to wait for so long to activate the sim number?

The vodafone number in question is [protected]. This is really pathetic service and work done by you people.

Hi,

I had port my number from Airtel to Vodafone but at that time amount 292 was due of airtel and I have paid that amount on 2-april-2016 and emailed to vaodafone and airtel. But since last 3 days vodafone stopped my outgoing services and they are saying I didn't pay the previous mobile operator bill however I have shown them proof.

Please take strict action on such kind of customer harassment.

Please check bill payment proof -


Dear Customer,

Bill payment of Rs. 292.0 towards your airtel mobile [protected] has been processed successfully. Your transaction ID is[protected]. This amount will be credited to your mobile account within 48 hrs.

For ease of payment, you may opt for online SI (Standing Instructions) facility for auto debit of bill from your credit card account. To register for SI in three simple steps, click www.airtel.in/si

Warm Regards,

Airtel - The Smartphone Network

Thanks,
Bhanu Shukla
Mb - [protected]