Vodafone India Complaints & Reviews

I have lodged end number of times complain through call center that I am facing very poor signal and call drop problem from last 1 year since I got this number.
The data speed is also hopeless comparatively with other Vodafone circle.
No one from Vodafone have the curtsey to attend my complain and fix this problem

I'm a customer of Vodafone since 2010 while in Mumbai. I joined a company in Durgapur, West Bengal and ported the number from Vodafone Mumbai to Vodafone West Bengal. But the Vodafone bill was generated in Mumbai as well as Durgapur. I paid the bills in Durgapur regularly. The bill amount of Mumbai got transferred to Durgapur and the amount is 5000.

The value added packs are activated and charges are deducted from my account.. kbut i havenot applied for any of these packs. i want my money back

I have paid all my bills and provided deactivation letter to vodafone person and drafted a mail to Nizar.[protected]@vodafone.com as requested by vodafone. Even after doing, I'm receiving bills every month. Please deactivate my number asap.

I am one of the customer using Vodafone India network from a very long time. Yesterday I received a message around 02:29 PM stating I'll be getting 40 local mins free if I make any call at my current rate and benefit will be received within 4 hours after a call made. I made a call at 04:16 PM which was my first call post which I waited for 4 hours for my free 40 local mins. However I did not received it. I have called your customer care (198) from another number i.e. [protected] and was been fooled around by your CSE by getting my call transferred many time, being on hold for more than 5-6 mins. Atlast I had a word with a floor manager Prem who asked me to wait 48 hours for the resolution. This is not fair. There is no where in the SMS mentioned that I have to make a call for so so minute and no T&C mentioned. I need my 40 local mins free ASAP or else I will make sure this is taken to another level and further to the consumer forum.

ECS,

We are having a corporate connection of about 30 numbers.we wanted to pay by cash and discontinue ECS which was currently active. I sent a couple of mails and spoke to one of their associates. After confirming we made the payments against all the numbers.To my disappointment Vodafone had not actually activated Direct Debit inspite of promising by their side and we ended up as losers because double bill was deducted for all the numbers . Still i am trying to send them mails, contact customer care but all in vain. I think other service providers are much better than this.

Hello ! vodafone is the worst and roguish cellular company i have ever seen till date, just because of their employees' response and third class service. No value of time and extremely dump executives. Cheating customers, wasting their time and giving fake commitments are the company policy. Vodafone is the black spot for all cellular companies.

My number conversion from prepaid to postpaid has been a real pain and counting. I walked into a Vodafone store and submitted all documents and she said the postpaid sim will be activated after two hours. It's been 2 days since I am tired of calling customer care and they keep on posting the record message "Sir problem well be solved in two hours". I asked them to patch me through to talk to a senior most person looking into this issue and the reply came as "Sir your problem will be solved in two hours". I have got a new timeline now that my sim will be activated at 5. I am frustrated and want someone to look up to this issue and need my problem solved ASAP. This number of mind has been my primary contact number and I want this sim activated immediately.
Thanking you,
Aniket.

I have taken new connection but still cant not activate.I have called so many time but no reply.I have got call from this no-[protected].

New Conncetion no- [protected]

Kidly request take a appropriate action against them.
.
Regards
Rishipal Singh
[protected]

I have told so many times, but the problem is still not solved.They send me a wrong Bill.In this bill, due amount was showing Rs.589.But my main concern is as per Conversation with Ms.Radhika (m: [protected]) my plan should be Rs. 299/Month. I don't give any permission to change my plan from Rs. 299/ Month to Rs. 499/ Month thru Mail or Phone or SMS.

My no is [protected] i have recharge my pack woth 3g services but 2 days have passed i had no resolution till yet. I want re imbursement. These guys are useless they dont provide services

It has been nearly 5-6 moment i have been complaining about the network issues and vodafone is such a fraud company that they do not respond now and alwas send the monthly rental as i use a postpaid connection. My complaint number is [protected]. Every time i am asured that the problem will be resolved but now i know that it won't happen and i have to leave this fraud network.

I am user of Vodafone services for 9+ years. I have had the prepaid connection for long time and in 2012 I changed my connection to postpaid and I had 2 connections (CUG numbers) and since then I have been facing network issues on both the numbers, call drops problems. I had raised this issue several times with Vodafone for rectifying the issue and the issue had not been resolved 2 whole years. Every time I check with them on the status of the issue reported I get blunt answer it is getting resolved. I even changed my handset to ensure the issue was not with phone.
There came a point when I decided to change the connection to prepaid again as this postpaid connection wasn’t working as expected, then the customer service got in touch and informed that the issue will be resolved soon and not to convert the connection to postpaid.
Waited till Dec 2015 and the issue was not still resolved and there were frequent call drops and network not accessible and this time I informed the customer service that I would not be making any payment till they fix the issue with my connection or let them cancel in case they can’t fix it. I have not used the connection since 30 Dec 2015.
Here on wards the problem started, Vodafone customer care stopped responding to me and all I get is email on the bill date to make the payment and for every email I had received I responded saying I will not be making the payments as informed earlier and I don’t get any response. This continues for 2 whole month and I have responded to at least 8 different customer care executives from whom I failed to get any response.
On 25-Feb-2015 find an email from Vodafone (Legal Cnc (KAR-NE) Legal.[protected]@vodafone.com) with subject line “Reminder for Appearance at Court” email was sent by Nagaraj Shetty, Dy. Manager, Vodafone South Limited.
The email stated that they are initiating a legal proceeding as they are unable to reach me to get the payment for postpaid connection and they would withdraw the further proceedings if make the payment in the stipulated time. And as per email I had to appear in court on 26- Feb-2015.
I was shocked to see such email from Vodafone also stating that “they are not able to reach me”. I am the one who didn’t get any response from their end.
I made the payment soon as I dint want to get involved in legal proceedings. I was surprised to see both the numbers were still active., if they know the payment is not made the first thing to do is to cancel the number and then proceed with legal stuff but no they want to make more easy money . And since I dint want make anymore charity by making payments for the NO SERVICE provided by them and expecting them to rectify the issue I sent email to Vodafone to cancel the connections.
The email from legal department Vodafone was nothing but blackmail to get the money. They don’t even care why the person has not made payment if there is any fault from their end. Vodafone deserves to lose money for the pathetic services provided by them and why should we do the payments for their faulty network postpaid scam of theirs.
It is really sad to know this is how the branded services like Vodafone
This is just one of the several cases how pathetic their customer services are and they take no responsibility for having such pathetic services.
POSTPAID connection with Vodafone is fraud and way to loot money from people.

Pos[protected] vodafone bill desk .This payment is fraud done by my account no.[protected]. Please refund my 2400 rupees .My contect no. Is [protected], [protected]. Please i required urgently .

Hi, I made my payment on 2nd Mar 2016, although i made payment i could not make calls, I did chated with vodafone customer care & they said it was a technical issue from their side n it would be resolved soon. Next morning I did try making calls but I could not, i got a same response, they said it was a trechnical issue & it would be resolved. I'm a business man & due to this it has frustuated me to an extent that I want to file a case against vodafaone. I'm gonna write reviews on all the website possibe, so that people do not get cheated by vodafone.

I am ported my number [protected] airtel to vodafone but still my number is not active. On 1st Mar'16 My airtel network is gone due to MNP process & then I put Vodafone Sim into my cellphone and getting SIM is not provisioned.
Then I called to customer care 2nd March Morning 15-20 times but no one give proper response to resolve the issue. One executve told me & suggest to go Vodafone store & I did. In vodafone store, they gave me new sim & told number will activate after 3PM. But still I am facing same issue & error.

My office work is pending last 2 days

I am really disappointed from vodafone

Please help me to solved Out this issue

Dear sir

i have made payment through my axis bank credit card on 09/02/2016 to Vodafone through irechargeonline_EBS Rs 314.15/- agst axis card transaction no[protected] which is still not credited in my mobile nos [protected] ..

will you help me in this regards for solving this payment issue

I am a Vodafone customer since a long
from tow days i have some issue with the service which is been provided by my service provider the is Vodafone i am not getting any incoming calls on my mobile no. since 2 days at the same time i called the customer care they are not able to guide me in any sense pathetic service provider and the pathetic customer care Vodafone is with i called Vodafone customer care for more than 4 times and still not able to retrieve this issue at last the phone was connected to the cs and it was transferred for more than 4 to 5 times and in the end i got connected to a person called PRAKASH BHISHE was the pathetic person i have ever spoken to he was from technical department he was not able to help me out in any condition as i told him to transfer the call to his manager he suddenly changed and stared narrating the same thins again and stating that VODAFONE MAI CALL KAR NE K LIYE DHANYAWAD and that was more irritating as i was telling him my issues and continuously he was saying the same things Vodafone has pathetic cs service.

My apartment is ground floor. Everytime, if a call comes, we have to run outdoor to receive the call.This was the issue with Airtel and I had to change the service provider. Now I am facing the same problem. Now the public can hear my phone conversation.This is the same case with my son and wife as well.
the affected number is [protected] (vodafone) working in Shanthi colony Road, AF block, Annanagar, Chennai

HI
i have been using Vodafone for last 8 years . it was all fine till last 2 years . i couldn't understand or explain how could it go such low level of service.
i have been using 3g network plan with 1gb limit regularly and has never faced any issues . In last few months my 1gb limit end up in just 10 days . in fact even i have made attempt not to use anything rather then whats app chat . still i had to recharge in 15 days again, i went ahead asked customer care operator several time to explain this i was said that i have been used all 1 GB and exceeded the usage . i asked for what exactly was net usage was in so they said it cant be told to me( my own data usage was not told me i don't understand this rule .) so i opted for 2g net plan . i then i cudnt receive any net service and had to reboot my sim regularly to receive 2g network ...
the customer care service of Vodafone has fallen to a level where they themselves hang up call if i am asking some questions :(
i get promotional call from Vodafone customer care services that seeing my continues usage of Vodafone service i have been offered postpaid service from Vodafone . i do respectfully reply as always that i am not interested in offer they reply me rudely that why i am not even listening to any offers or just hang up call rudely without even saying "OK". with high amount of rates. and lowest rated customer care agent and services i am very much upset about Vodafone services.