Vodafone India Complaints & Reviews

I did rec of rs.176 on 05-03-16 before recharge i have checked offers it show me offers rs.176 3g data 1gb [protected]@28 days then i rec with rs.176 but i rec only 525 mb i have made 2 complains to vodafone customer care 2 supervisors called me back i describe the whole story but still it is not rectified yesterday i visited vodafone store there also i have made complain but no one is ready to accepts vodafone mistake please help me

My Vodafone No. [protected] and [protected] Bil l not delivered in my email id or in my address from Dec/2015 to till date i am problems to paid in my Vodafone bills please arrange the delivered Vodafone bills in my email id or my Home Address.. From :- Gokul Pradhan, Maligaon/Guwahati

Dear
I wish to highlight two very unproffesional approach and treatment i saw from my oldest servive provider.
I had gone to thailand from 5th March to 9th March.
During this period there might have been a slight data usage.
My international roaming is activated.

I had earlier however set the credit limit to Rs 5000. to avoid over usage
But now i get a message that my unbiled usage is over Rs 9000.

so my concern is about
1) what is the point of setting a credit limit if its not there to be applicabe.
2) how can some body suspend my services without informaing me teliphoncally and without the billbieng summarized
i have had to endure losses to the tune of over Rs 20000 just becasue my phone dissconncedted

I need a call asap!!.

I have trying to change my callertune last 3 day via different method with meesage and call but they never change my callertune . i have call 4, 5 time to customer care of Vodafone but they never solve my problem .. Complaint id [protected]

Hi,

Today at 2:47am, rental of Rs 99 was deducted from my main balance. I was shocked because it was demanded by me and this is second time which happened to me.
Iam totally disappointed. I want money back.

Thank you,
Bhargavi

Pls note, I had transferred my mobile no.[protected] from corporate to individual a/c by submitting all the documents on 28th feb and was given new SIM card..I was told that my mobile no will be activated in next 48 hours but it is remained disconnected for last 20 days.I have visited local gallery in Thakur village
Kandivali –east many times ..In the beginning I was told that your systems were down, then again on 5th March that it will be activated on 7th …I was one again told that it will be activate on 9th but when I visited today to your local gallery you person in the Gallery lamely replied that it is IT related problem
Does it take 10 days to solve the problem ..Is this the kind of service level which Vodafone provides
There is no reason that my mobile is disconnected for so long..pls note my no is company paid no I cannot keep the same discontinued for so long..
A VERRY VERY POOR service..Can this be done in next 12 Hours???????

Today I have done recharge for my number [protected] for rupees 60. (3 times 20 rupees ). Every time amount got deducted and no refund had been made nor recharge has been done.

Please work on it.

I purchased new data simcard in afternoon of 9th March 2016 from vodafone gallary at Mulund West, Mumbai, Maharashtra. The number is [protected]. I wasn't informed by the executive that I have to dial some number for activation. He said, he will activate the number by 9 pm of 9th March 2016. At the time of purchase I had informed executive that I have to travel to Bangalore for a week assignment and need the number to be activated on urgent basis to which he assured that your number will be activated. It is 11 pm and still my number is not activated. When called on vodafone help line number[protected], the executive informed me to call on [protected] from the alternate number given by me. When i tried calling from the alternate number, it ends up with error saying, " the number you dialled is not a valid number"

I DONT KNOW WHY THE CUSTOMERS ARE GIVEN FALSE ASSURANCE/INFORMATION. WE GET FEDUP WITH THE RESPONSES WHICH ARE PROVIDED BY THE CUSTOMER CARE EXECUTIVES AS THEY ARE NOT O[censored]NIQUE/SAME NATURE.

I WASTED MY PRECIOUS HOUR OF TODAY'S DAY BY VISITING THE VODAFONE STORE AS AT END OF DAY WHAT I LANDUP IS WITH INACTIVATED SIM WHICH IS OF NO USE TO ME. SO MY EFFORTS GO WASTED. THANKS TO VODAFONE FOR THIS WONDERFUL TREATMENT.

While the card is not for calling i am not able to call on 117 or 59059 to activate this number. Atleast card should have facility to call the tele-verification number.

I hope you will take this complaint seriously and understand the frustration which I'm undergoing and have my number [protected] activated by tomorrow morning 10 am so I can work on my assignment project while I will be at Banglaore.

Waiting for the immediate response. Kalpesh Ganpule [protected]

Ma mobile no is [protected] jus bought a 30₹ voucher it git damaged with serial no[protected] ma email id [protected]@gmail.com

Hi myself Avijit Das I am in Kolkata I have a small land approx. 450 square feet so i want to install a tower in my land my contact number is [protected] so plz contact us

Sir my is RAHUL Mapara
I was used Vodafone postpaid and number is [protected].
I was port out from Vodafone after paid all Bill and also asked Vodafone customer care for balance they no any balnce and u r clear for port out.
Then I was elected aircel network
After 1& half month Vodafone told me u r 962/- payment balance.
They not send me my bill mail ni SMS
I was asked about and told them send me duplicate Bill but till date not send. They send me dimand notce
Please help me

Dear sir Good Evning,

My name Manoj Kumar s/o Sh Jagdish Chander C/O Electronic Emporium SCF 29-30 Rani Talab Jind. Our Mobile Number [protected] and instead this [protected] & [protected]. We are suffering so difficulties regarding network vodafone network. We are using 3G and postpaid plan and also we have costly samsung mob above 20000. When we use data in mobile we face so slow speed less then 2G while we paying for 3G. We all check our mobile in service center no fault found n mobile. We has been calling many times in customor care but they says visit vodafone store. We visited 15-20 time store they says call at customer care. Before This Vodafone network we was using Docomo Network No problem between that time related this. Once They Your Vodafone contacted us and suggest to port vodafone network.We agree and We recently Ported 10-12 number in this network. But Your Vodafone Service bad pacific network services again forcing to us for change other network.So You are requested please solve my problem immegiate.If in 2 or 3 days your company not respond this mail I m porting all my 10-12 number on other network.I m waiting for for revert.

Thanks and Regard
Manoj Kumar
[protected]

My active plan is 375 in which 500 minutes free local & std call & 3 g data free up to 1 GB then 2 is is unlimited my total call duration -686 min mean 186 minutes extra from plan no charges for internet.

Then why my bill so high

[protected]

I am Vodafone Network user with phone number [protected] from Chennai region. I have seen Vodafone activating services many times without prior information .

Yesterday night, i was on a call and the moment i disconnected the call i recieve a message from vodafone stating that juiceup vas pack has been activated on your number and rs. 35 will be added to my bill amount . I never activated this, never recieved any sort of call for this . Nor am i interested in any vas services but they would activate the vas service just to eat up money.

This has happened previously once more . It is really irritating for such a big brand to act in such an idiotic way.

सर
मेरा नमबर [protected] vodafone है जिसका बिल हर बार ४ गुना आता है मैं बहुत परेशान हूं

Vodafone Dittoall service was activated without my permission and 50 Rs. were deducted. However I deactivated just after its activation message came but money was not returned to my balance. So I want my 50 Rs back.

Dear Sir / Madam,

Reproducing below the response received from Vodafone. Despite of assurance from them, as indicated in mail, neither my outgoing call facility has been restored nor anyone has approached me after this mail.

I am completely clueless about how to approach Vodafone as there is no other forum in vodafone to escalate the disruption of services.

I am submitting this complaint with a hope of getting it resolved at the earliest.

Thanks,
Nitish Kumar
nitish.[protected]@icteas.com

Response from Vodafone against complaint lodged by me


Dear Mr. Kumar,
Thank you for your email dated 05/03/16 regarding the outgoing call for your Vodafone mobile number [protected].

We have registered your feedback and have forwarded the same to the concerned department for necessary validation/action.

We shall revert back to you with the feedback within the next 3 working days. Your cooperation and support during the interim period is highly solicited.

The service registration number assigned for your correspondences is[protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help

Trina Chaterjee
Vodafone care

Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: _www.vodafone.in

Get ready for an International 4G experience. To check your 4G Ready Status SMS 4GCHECK to 199.


On[protected]:19; From: nitish.[protected]@icteas.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Highest degree of complaint against Vodafone;
Sir/ma'm,
With utter frustration, I wish to inform that I'm customer of Vodafone for a period close to a decade with name of nitish Kumar ([protected]). Needless to say, it is a post-paid connection.
Since march 02, my outgoing call facility has been barred despite of payment of INR 5500 on March 01 which has been duly acknowledged by ur organization.
I want the reasoning behind such ban. I've brought this issue thrice with ur live chat facility. If required, same can be tracked from my customer profile. All assurances have failed to deliver. Today, I am visiting south city Vodafone centre in Kolkata. Representatives are very co-operative. But they are also unable crack this mystery of banning my outgoing calls.
Appreciate a prompt response followed by immediate restoration of services.
Let me also clarify, I'm not expecting software driven prompt response.
Thanks
Nitish Kumar
[protected]

It is sorry to inform that the vodafone network quality is very bad in area of Kapileshwar Road, Belgaum. Not only this particular area but it seems useless to use this company network. While speaking on call, in between the network falls from 4points to 1point and sometimes nil. When we are paying for the company, it shall be duty of the company to provide good network and other services. Neither the call rates are cheap. I have been using vodafone services since long time but now the services are not satisfactory.

Wats wrong with vodafone.. Why it's automatically deductn my balance activating useless subscriptions like super model club of 50 RS on 5.3.16 & hotshot of 21 RS on 8.3.16..earlier also lodge a complaint against wrongly deducting my balance for activating chakde phatde.I vl really go go customer grievances complaint against this. It's harrasemnent on your part..deductn balance as you wish.I evn opted for dnd..but still this subscription are coming.