Vodafone India Complaints & Reviews

In month of December I subscribed a roaming plan of 55 rupee. I said to your to active this plan from bill date 19/12 of next bill cycle. When I received bill I found that your executive starts activation from before 19/12, this is first mistake. Second thing, when I found this mistake I called your executive to deactivate it. In next bill cycle the same charge of 55 is added to my bill. And on 29 of January I made call again to your executive to concession 55 and deactivate it. But it still on, on every bill I am shock to see that you all executive are irresponsible to do there work properly. And now they saying they have no record of any deactivation request.
FROM DEC I MADE CALL ONLY FOR DEACTIVATING THE ROAMING PACK AND FOR CONCESSION.

IF CUSTOMER CARE LINE IS RECORDED PLEASE CHECK IT AND TAKE ACTION TO EXECUTIVE. AND REFUND MY MONEY OF THREE MONTH OF 55 rupees and please don't and thi

Glamdoll service has been activated on my mobile and has deducted 75 rs from my account... This has happ 2nd time.. Without my notice... Plz refund the amt...

Sir/madam
. I had a Vodafone sim from which today (27/2/2016) at 5:00am 90₹ deducted as a charge of activation of social book service which I have not actived .
so I want that they deactivate the service and return my balance

Fraud transaction
This is to inform you that someone has used my credit card fraudulently on[protected] at 11:39 A.M. & made a payment of Rs. 5000/- at VODAFONE BILL DESK.

I have immediately got my credit card blocked and have also reported it to Delhi Police.

The Credit Card was issued by RBL Bank - Master Card - partial number of it was 5415-xxxx-xxxx-x457

This is a humble request to stop the settlement of the said fraudulent transaction and refund the amount to RBL Bank to enable them to credit the amount back to my credit card account please.

Thanks

N. K. Malhotra
e-mail : [protected]@yahoo.com

Ph. [protected]

I am a Vodafone service user and finally want to complain through this website against Vodafone co. I have been using a postpaid service and wanted to convert it to prepaid. For which the co. representatives suggested me to pay all due bill first and i will be sent the settlement documents. I did so, (I have recpt. for the payment as I paid twice) but I recvd. nothing till today rather than repeated phone calls and emails to pay the rentals. I must mention that its been a year almost and I've lost my sim card long before. But the no. Is being used by some other customer and I'm still getting emails to pay the bills with intimation of legal action.
I request through this website to solve my issue. As soon as possible.
Thanks

Dear Sir/Madam,

My name is Ramakrishna and my vodafone postpaid mobile no. is [protected].

I have called customer care on 17th jan for deactivation of my 2g unlimited add on pack. But customer care has told me that no pack is active on the number but i know add on pack is active. Again i have called on 28th for deactivation, at that time plan was available and deactivated accordingly.

I have activated add on pack Rs. 199 2gb unlimited pack and also i have 1gb Internet in my monthly rental.

I have used my add on pack for 12 days from Jan 17 to Jan 28 and eligible data under add on pack till date is 819 mb however i have used only 794Mb.

since i have 1 gb in my monthly rental, i have used around 600 mb. But from 3 rd february onwards i was charged Rs. 1633 plus service tax for the data usage till 8th february.

But i have not even used 600 Mb in my monthly rental of 1 gb additional to addon pack.

I have called several times for resolving the issue and also i have sent mail to corporatecare.[protected]@vodafone.com.

However my request are being closed without my consent. Customer care is not willing to listen to my issue.

This is very sad. i have never been overdue in payment.

Vodafone is trying to cheat customer by doing such practices. please take action on vodafone and process the refund of Rs. 1870. which is extra charged in my bil.

My mobile no. [protected] was debited with 45 rs for glamour pack which was auto activated.as soon as i came to know i called customer care at 11-45pm same day for deactivation and refund of amount.the executive assured me for refund in 24 hrs now on 3rd day when i called for refund again they are denying for refund.this is froud with customer.i want refund of my 45 rs.

Date of Incident : 26th Feb, 2016 at 12.30 AM
Client Name : Sandeep (Sandy) Technical Care Executive
Incident :
This was the 4th time I called Vodafone Customer Care asking to solve 3G service issue. I am getting 3G service ON/OFF on my mobile and 2G network in my house ie., my registered address.

At 26th Feb, 2016 i called up Customer care executive and he directed my call to Technical Dept executive name Sandy. I told him my problem and also mentioned that i am facing this issue from past 1 month, to my surprise he went on arguing with me and proved me wrong by saying I can access 3G and he started giving me the details of time and location I used 3G in other location. I kept telling him that I get 3G connection at few places but not in my home. His response was "If you are not able to use 3G at your home, then it is your problem and not ours and if you had used 3G network 2 hours before means you are still out of house and you have not reached home" This was random and offensive reply I got from executive. I told him I do not wish to communicate further and transfer my call to other executive but he completely denied. He said i should talk only to him and if i wish to talk to other executive, I should disconnect his call and call back. I had already waited to get my call connected to customer care executive for more than 5 mins. How can someone expect me to call back again without providing me proper information

3rd time when I complaint, I received their call On 21st Feb, 2016 with reason there was network issue at my place and the issue is resolved. I have other family member staying in my house using same network of Vodafone, how can they provide me with false reason saying there was network issue.
22nd Feb, 2016 - Due to frustration, I requested to Port my number but this will take a while to switch my number to other service provider

Request you to take action against the employee who misbhaved with me and was not ready to solve my problem or direct my call to someone else. As proof, you will get recording of our conversation happened yesterday night from Vodafone company. Please listen to it. Also, my 3G issue is still unresolved.

Dear Madam/Sir,
I had a postpaid connection of MTNL, i have requested to port in vodafone, its been a mónth but still my number is not activated because of this i am feeling helpless as the number is shared with my maximum contacts.
please do as soon as possible,

My details are:
My number is [protected]
My name is :asha garekar
alternate contact no. [protected]

thanks

Vodafone deducted Rs. 50 against activation of "Vodafone gang of friends" at 3 Am on 26/02/2016. I never requested for any service like this. Vodafone did this for the first time in my account, I always I thought Vodafone never does these type of cheap business but...same it is. I want my balance refund back to me account.

I was using prepaid vodafone sim for 10 years. Some guy called from vodafone and offered postpaid features which I converted from prepaid to postpaid. With the data plan as 750MB 3G and unlimited 2G post that. I was charged extra 160 INR for internet usage stating some content download charge. The guy who called for postpaid conversion said no need to worry anything about internet usage. But charging extra is unacceptable. I lost my good trust which I had on Vodafone. Bill amount should be corrected with 0 internet charges. Else I will leave out of vodafone and change to airtel.

Frequently Y mobi service is being activated on my Mobile no [protected]. Neither I or my family is requested for the above service.Every time I have to call 198 for deactivation of service and refund.On 25 Feb it was also activated and charge has been deducted .Again l called 198 for deactivation of service. BUT till now my balance has not been refunded. Please stop doing all this kind of nonsense things. I m a gov employee and used to busy in office.

I haven't receive any good service from your side regarding my complaint.as a existing client am fed up with your service provided to this no.([protected])
Thanks
L.hariharasudhan

I haven't receive any good response from your side. As a existing client I am really fed up with your service which you are provided to me.this is regret to inform that you haven't provide any good service to clients.
Kindly give some respect to the existing client query.this is also to inform you that I have decided to port my number.
Thanks for the services which you have been provided for me.

I am postpaid user of vodafone no [protected].
Vodafone is looting me for more than one and half year, they are charging me un-necessirily evrytime and due to my busy schedule i prefer to get exploited despite raising voice.Many time they close my incoming too
but its enough now. .
I request you to releive me from these looters.
Thanks
sanjeev
[protected]

Number : [protected]

I changed my plan from SEP 149 N CUG to E_Connect 299 3G but I requested to you to keep intact my two Bill Discounts (Rs.50+15% 2G Volume Discount). I have been given Rs.50 discount so why is another discount is withdrawn ?

I clearly mentioned it on my email dated 27/10/15 and 28/10/15.
Even on telephonic conversation to [protected] on 28/10/15 at 7.44 p.m I forbade him to activate the E_Connect 3G Plan without these bill discounts.

Now my earnest request to you, please add 15% Volume Discount again with my plan which was active from 14-MAR-2015.Chek my Please Subscription for details .
.

I have submitted my application for change of name and address dated on 30 January 2016 (Unique ID CUME390356) and But till date my problem is not solved.
I have submitted all the requisite documents with your Vodafone Store - Ghatkopar West Branch, after that I have follow up so many times, but got no reply.
I am facing so much problem, please solve my problem with an immediate effect

Employee Mobile No. [protected]

Hello,

I do have corporate plan activated on my number and would like to change the plan. I did visited Vodafone gallery and explained the issue on customer care number but they require some official letter from my organisation.

Am not able to get any official letter from my organisation since I left that organisation long time back on which my plan was activated.

Even after explaining the current scenario customer care is not able to help me with any of the solution nor reverting back with any of the findings. I have been following up on this issue since month

Can anyone look into this matter and can get back to me.

Hope to get positive response from your end.

Kindly contact me on [protected]

My mobile no is [protected] on 25/02/16 Vodafone deducted rs90 in name of desi tube pack which I never activated after complaining on Twitter regarding the deduction instead of resolving they again deducted rs 90 in the name o[censored]nlimited video which again I never subscribed kindly look into the matter and solve it..

Good morning
i am mnp customer from airtel..i recharged with 74 as a first rechrge ..when i was call to customer care benifits will we active from 30 minutes after recharge..but till now i dont get any benifits...Almost completed 18 hours...Initially I think vodafone as better service provide network...but my feeling is its a worst network