Vodafone India Complaints & Reviews

Sir my is RAHUL Mapara
I was used Vodafone postpaid and number is [protected].
I was port out from Vodafone after paid all Bill and also asked Vodafone customer care for balance they no any balnce and u r clear for port out.
Then I was elected aircel network
After 1& half month Vodafone told me u r 962/- payment balance.
They not send me my bill mail ni SMS
I was asked about and told them send me duplicate Bill but till date not send. They send me dimand notce
Please help me

Dear sir Good Evning,

My name Manoj Kumar s/o Sh Jagdish Chander C/O Electronic Emporium SCF 29-30 Rani Talab Jind. Our Mobile Number [protected] and instead this [protected] & [protected]. We are suffering so difficulties regarding network vodafone network. We are using 3G and postpaid plan and also we have costly samsung mob above 20000. When we use data in mobile we face so slow speed less then 2G while we paying for 3G. We all check our mobile in service center no fault found n mobile. We has been calling many times in customor care but they says visit vodafone store. We visited 15-20 time store they says call at customer care. Before This Vodafone network we was using Docomo Network No problem between that time related this. Once They Your Vodafone contacted us and suggest to port vodafone network.We agree and We recently Ported 10-12 number in this network. But Your Vodafone Service bad pacific network services again forcing to us for change other network.So You are requested please solve my problem immegiate.If in 2 or 3 days your company not respond this mail I m porting all my 10-12 number on other network.I m waiting for for revert.

Thanks and Regard
Manoj Kumar
[protected]

My active plan is 375 in which 500 minutes free local & std call & 3 g data free up to 1 GB then 2 is is unlimited my total call duration -686 min mean 186 minutes extra from plan no charges for internet.

Then why my bill so high

[protected]

I am Vodafone Network user with phone number [protected] from Chennai region. I have seen Vodafone activating services many times without prior information .

Yesterday night, i was on a call and the moment i disconnected the call i recieve a message from vodafone stating that juiceup vas pack has been activated on your number and rs. 35 will be added to my bill amount . I never activated this, never recieved any sort of call for this . Nor am i interested in any vas services but they would activate the vas service just to eat up money.

This has happened previously once more . It is really irritating for such a big brand to act in such an idiotic way.

सर
मेरा नमबर [protected] vodafone है जिसका बिल हर बार ४ गुना आता है मैं बहुत परेशान हूं

Vodafone Dittoall service was activated without my permission and 50 Rs. were deducted. However I deactivated just after its activation message came but money was not returned to my balance. So I want my 50 Rs back.

Dear Sir / Madam,

Reproducing below the response received from Vodafone. Despite of assurance from them, as indicated in mail, neither my outgoing call facility has been restored nor anyone has approached me after this mail.

I am completely clueless about how to approach Vodafone as there is no other forum in vodafone to escalate the disruption of services.

I am submitting this complaint with a hope of getting it resolved at the earliest.

Thanks,
Nitish Kumar
nitish.[protected]@icteas.com

Response from Vodafone against complaint lodged by me


Dear Mr. Kumar,
Thank you for your email dated 05/03/16 regarding the outgoing call for your Vodafone mobile number [protected].

We have registered your feedback and have forwarded the same to the concerned department for necessary validation/action.

We shall revert back to you with the feedback within the next 3 working days. Your cooperation and support during the interim period is highly solicited.

The service registration number assigned for your correspondences is[protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help

Trina Chaterjee
Vodafone care

Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: _www.vodafone.in

Get ready for an International 4G experience. To check your 4G Ready Status SMS 4GCHECK to 199.


On[protected]:19; From: nitish.[protected]@icteas.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Highest degree of complaint against Vodafone;
Sir/ma'm,
With utter frustration, I wish to inform that I'm customer of Vodafone for a period close to a decade with name of nitish Kumar ([protected]). Needless to say, it is a post-paid connection.
Since march 02, my outgoing call facility has been barred despite of payment of INR 5500 on March 01 which has been duly acknowledged by ur organization.
I want the reasoning behind such ban. I've brought this issue thrice with ur live chat facility. If required, same can be tracked from my customer profile. All assurances have failed to deliver. Today, I am visiting south city Vodafone centre in Kolkata. Representatives are very co-operative. But they are also unable crack this mystery of banning my outgoing calls.
Appreciate a prompt response followed by immediate restoration of services.
Let me also clarify, I'm not expecting software driven prompt response.
Thanks
Nitish Kumar
[protected]

It is sorry to inform that the vodafone network quality is very bad in area of Kapileshwar Road, Belgaum. Not only this particular area but it seems useless to use this company network. While speaking on call, in between the network falls from 4points to 1point and sometimes nil. When we are paying for the company, it shall be duty of the company to provide good network and other services. Neither the call rates are cheap. I have been using vodafone services since long time but now the services are not satisfactory.

Wats wrong with vodafone.. Why it's automatically deductn my balance activating useless subscriptions like super model club of 50 RS on 5.3.16 & hotshot of 21 RS on 8.3.16..earlier also lodge a complaint against wrongly deducting my balance for activating chakde phatde.I vl really go go customer grievances complaint against this. It's harrasemnent on your part..deductn balance as you wish.I evn opted for dnd..but still this subscription are coming.

Complaint number[protected]
Vodafone is charging fake charges for data usage for the duration when I am connected to wifi.
I have been charged for data earlier so I noted down today specifically to check this - I turned off data and turned on wifi then browsed the internet and I could see the data usage charged for that time on the Vodafone app. Next I spoke to customer care at Vodafone.
They are not willing to share the...

Date of Incident - 27 Feb 2016
Desc - I had raise a req for portability for my number [protected] from Maharashtra Vodafone to Mumbai Vodafone. As per Vodafone records, its smoothly transited and it is in active status since 27th Feb but since then I am getting an error saying "Selected network (Vodafone In) unavailable" and my number is in deactivated status

I have been chasing this with Vodafone care / complaints helpline. Also, I have visited Vodafone gallery multiple times but still noone is able to provide any resolution on this which is very annoying and disappointing.

This is my personnal number linked to personal banking. I can't afford to keep this in disbale status for longer time though already 10 days are past.

Please treat this urgent and take an immediate action

Vodafone sent me a 4g aim via courier and when I activated it.. All my devices stopped working including voice. So many store visits customer care calls but not resolved. I am not sure how many important calls or messages I lost. My anger and tension levels had gone up while talking to the service persons with their response. I should be compensated for the mental agony and loss.

I have made a payment of Rs.4900 via SBI Credit Card of Amount Rs.4900 on 22 Feb 2016 at Vodafone Bill Desk., but I recharged on Wrong number which I didn’t recollect.

Payment made via SBI credit card & TXN Id: VT160550015000790000289

I request Vodafone to cancel the above transaction and reverse the amount.

I got call from [protected] claiming that they are calling from SBI Payback points team Nariman Point, Mumbai. I spoke with 2 ladies on this number. It was a fraud call and they did Rs.4900 fraud with me and used my credit card at mpesa Vodafone bill desk for making the payment.
I spoke SBI helpline and blocked credit card but I am not able to get the amount reversed to my credit card.

I request Vodafone to cancel the above transaction and reverse the amount to my credit card.

I hold a Vodafone connection with number in shimla and I have repeated issues with the billing on this number. Every few days your team activates some services on this number and even I call, they charge the same in next bill. Please understand it is not possible to call and get it corrected as the call waits are approximately 30-40 minutes (call charges are higher than your wrong billing amount), still I took trouble to get your company’s fault corrected and what prompted me to write you is, I was put on hold for more than 8 minutes on first time before the call was disconnected and for more than 18 minutes when the call was disconnected again.
More importantly, your team does not listen and start talking a ready script which is also not acceptable. I would urge you to listen my at least 2-3 conversations before you take any call or revert on my email.

Vodafone india having serious problems in there services ...since unwanted services are automatically getting activated without any customers concern.
kindly view the attachment image.

I am a happy customer of vodafone network but its an unfortunate thing that...i might have to quit using vodafone in future.

Post paid offer internet which is not working nd i not able to excess internet, I have compain for 3 times in a grish park service center but they are just westing my time and not solving the problem and they are just westing my money for wich i have to pay.
the plan for wich i have selected is not working and they are just chaging nd i have also call so may times in a service call center to solve my internet problem they are not responding.
Not only the internet problem their is another problem that is MSG problem which is disturbing me bcz i have activated my DND but sitll i got 500 MSG from CHANNEL 50 in a one day it is really distubing but they are not helping me to solve the problem.
my vodafone no is [protected] in wich active plan is ST_CR_MV_E_Connect_149
In the name of Choudhary Tar & chemicals
This is a corporate sim.

I had applied for MNP from Vodafone MH to Vodafone Mumbai circle and my new SIM is not registering to network(also the old one is deactivated in this process). I am not able to receive and make any calls. Called call center over 6 times and they are completely useless in solving my problem.

Company says they cant do anything. I need to reapply for everything again with documents and proofs and photo and what not! All my contacts are wasted because of these people. I am losing business everyday.

Hi,

I am writing this as vodafone has not taken any action against my complains and neither it is in constant communication with me .I have raised multiple request telling them there is fault in my bill generation . The request raised are multiple the lates one is with id[protected]. The bill had to be generated on 1st of every month however gets generated on 18th and hence all the data charges are being miscalculated i agree to pay what i am suppose to but there are chaarges which i just dont agree to and this wrong bill has been generated twice . PFA are the screenshots to look into this further. Kindly check the bills .