Vodafone India Complaints & Reviews

Like all other Vodafone Customers, I received a replacement sim for 4G on 3.3.2016. As per the given instrustions in the manual and the directions of the customer care, I sent a sms request for SIM Exchange. Following this, the old sim got deactivated in 20 min and I was asked to insert the new sim in the phone. When I inserted the new sim, it still showed "NO SERVICE". I contacted the customer care via their "Live chat" and registered a complaint. (Complaint No.[protected]I requested for escalation as I had some official calls to attend and I was promised resolution within 12 hours.
The following day, after there was no progress in 12 hours, I went to the nearest Vodafone store, where I was told that there was "Server problem" and hence sim replacement was not happening. I was kept in the dark all this while about this "Server problem".
There has been no resolution even after 48 hours and multiple complaints through different mediums - live chat, phone, email, twitter. I still have a dead network and no phone. I want to register a case of harassment.
Attaching the screenshots of the complaints on email and twitter.

Vodafone Number: [protected]

Roaming pack activated on 26th February although the call was to activate Roaming facility.

The irony is as per your Customer care executive, Roaming facility was not activated due to "Technical Fault" but 35 rupees roaming pack was activated. Basically Roaming pack is activated but my Roaming Services are barred. Isn't it unprofessional?

I have a simple question for you, Should I pay for the services which has not been provided? I'm being charged for Service which is not provided.

I have called again today to get the Roaming Services activated under request number[protected]. Vodafone customer care executive denied to log a complaint for the above case (Roaming pack being charged without activating services).

I am using a Vodafone prepaid SIM. For the past few days I am unable to send SMS from my number. My number is [protected]. I have given complaint in Vodafone mini store but they have not helped me out. Please help.

I had complaint on Vodafone customer care for long days like my internet was not working in my Vodafone roaming sim, which is Bangalore roaming sim. It was not accessible from last 22 Feb and log complaint on 29 Feb by calling customer care in both Guwahati centre several time. But still not able to sortout and they throughing their duties to one customer care to another and throughing the problem. Very bad exercise of work and less knowledge of staff and very poor service. Check the service and sortout it and behaviour should take care by them and be serious on customer problem, and care it.

My postpaid num is [protected]. I paid my bills . My outgoing not active then still . I checked with customer care they took request and said it ll be rectified with in 2 hours in sec 18 Vodafone store . Next day I went to store they said issue is send by mail and then will be solved by 2 hours but still pending ...

Reference: Number [protected]

I have been a customer of Vodafone for the past many years.

They have recently advertised of your launch of 4G services in Mumbai. In this connection I have visited their Churchgate office/centre on 26th February, 2016 to change over to their new 4G service. I was informed that the previous sim provided by them would not support 4G service and I would have to take a new sim at a cost of Rs.99/-. I paid them the cost and they handed me over a new sim. With the assurance that the transfer to the new sim would be seamless and there would be no disruption of service and if any it would be a maximum of only 2hrs. Thereafter on 29th February, 2016 they stopped service on my old sim and till date they have not started service on the new sim and I am unable to make or receive any calls. In the past 5 days I have visited their Churchgate store morning and evening without fail and have also called their helpline [protected] and 198 several times. Each time they have assured me that the problem would be resolved in the next 2 hrs. Till date even after 5 days they have failed to start my above number. I request you to immediately take action and ask them to restore service to my above number. This is totally against their assurance and whatever they led me to believe that the switchover to 4G would be seamless

My postpaid mum is [protected]. I paid my bills and paid extra also. My outgoing was active then. One day later it was barred again. I checked with customer care they took request and said it ll be rectified. Next day I went to store and registered complaint they said there is a server issue at your end and will take a day. Now it's 3rd day and Vodafone care called and said my outgoing is active. but it didn't work even after re insertion of sim or restarting phone. Checked with other mobile also. I want a solution today or I will disconnect service.

Dear Vodafone,

My Cell number [protected] located at dahisar west has serious call drop problem and connectivity is very poor appreciate your help to resolve.

I received a notification on vodafone that recharge for 295 and you will get 10gb 3g. But when I recharged it...it only gives 1.25GB . and when I asked to customer care...they say...it depends on Network. I think it was a cheat to me.
Plz I need my 8GB back...
My details :
Mobile Number:[protected]

Dear Sir/Madam,

Vodafone # (Deactivated now):- [protected]
Relationship #:[protected].

This is regarding the Billing dispute I have already complained to Vodafone customer care and they are not at all helpful and still not correcting the bill amount.
Post Paid connection :- [protected]

I am on international roaming since Mid Aug 2015.
I was regularly paying the Postpaid bill amounts for the same.
In the month of Dec 2015 Vodafone billed me for calls I have never made i.e. amounting INR 9500.
They are incorrectly claiming that I received/called some customer care number at my midnight (in Mexico) where one call was on hold and another I dialed..

I have neither received any call from any customer care numbers (from India) they have mentioned nor I called any Indian customer care number.

I took the screenshot from my dialed/received list and send it across but they are not considering the same.
I also have one call recorder application which is always switched on my cellphone and there also I can't see any such call I have received or made.
More over these are customer care numbers/Sales call which I never pick up.

Please help as Vodafone is not helping here at all.
Also it’s a matter of common sense as why a person who is paying bills on a regular basis and during international roaming will talk to an Indian customer care number for 2 hours.
I am shocked to see this type of billing. This clearly indicates that these telecom companies can fabricate bills for any body and charge whatever they want.

I am ready to face any legal battle but I am now outside India hence I need help from this forum.

Suman Kumar Nanda
suman.[protected]@tcs.com
[protected]US contact #)

My Vodafone prepaid number is [protected], I have tried recharge through Vodafone app and free charge app. I have mailed many rimes to the customer care regarding this. They asked screenshot of the error. Everything I sent them and they had taken three days time after that they are asking again the mode of recharge.

In your hanumangarh jun store, gurpreet singh accounts head taken rs 15000 from me for issuing of a penta zero sim.but later after two months he swithed off his phone..and also hi is not coming in store..pls take nassary action on this person..so that i can take my money back..

I recharged my vodafone no. [protected] with RC298 unlimited data valid upto 16.03.2016.
but today at 18:15:22 i got message that you have been charged for current data session.
I had Rs. 73 as main balance. and now it is reduced to Rs. 90.
already data pack is activated on my number. And they are explaining that you are doing multipage surfing ans blah ...blah...blah.

what is this. Isn't it a means of looting people using technical means.
This is the 2nd time such an incident happened. and there are no regulatory body to stop such things.
I want my balance back.

Hi Vodafone team,

In a sorrow i am informing you i have ported our from Idea cellular to Vodafone and accordingly on 1st of March night service from Idea has stopped but till now( 4th of March at 6:42pm) my Vodafone connection has not been activated. I went Vodafone store more than 8 times and finally wrote a mail to Nodal officer also Srimoyee Dutta. Let me tell you the kind of revert from Nodal officer was shocking and he simply written like i have not tried to dial 59059 for the activation. When i went to Vodafone store only three times they changed my sim and stated that due to network error my sim has not got activated. May i know which sort of server Vodafone use in which they didn't able to rectified server issue in more than 72 hrs. Only funny things are happening rather doing appropriate action. I fed up with this and i am informing you if my connection would not get activated till the mid night i will not ever approach to Vodafone, never and ever. I know this will not affect Vodafone much but for sure i will suggest my friend also not to go to Vodafone. This is something stupid bunch of people work for Vodafone.

Regards,
Ashutosh

Complain (Contact No [protected] ) was lodged regarding wrong billing on 4th march 2016.my billing amout is 1046 and my limit is 800 RS as per my uses i m ready to pay my actual usage but extra what Vodafone has charged me that is totally wrong ... even i am not getting my whole statement i requesting you . Mr Sood that i am getting problem about wrong billing so try to resolve this issue as soon as possible, i hope you do the needful

I got a Vodafone 3G data pack of Rs 497/- on my pre- paid no. [protected] on 27 Feb. I put up in Indirapuram, Ghaziabad (UP). The total 3G data credited to my account was 3511.49 MB or 3.42 MB valid for the next 28 days. Between 3rd and 4th March I may have used the internet data for about 152 minutes. (as stated by the Vodafone customer care itself). At 6:33 am on 4 March the data usage report on My Vodafone App inexplicably shows a huge deduction of 1251.93 MB !! On speaking to the customer care there was absolutely no justification forwarded by Vodafone for this huge deduction. I didn't update any of the apps. The Auto update feature on my handset MI-498 Spice is disabled. Yes I did play a small video clip of about 2 and a half minutes duration on a safe and secured website. Still Vodafone customer care shrugged it's shoulders off the responsibility to explain this massive data deduction! They conveniently passed on the buck and stated that they weren't responsible for the data deduction and kept on blaming my usage for it. I want to know who is responsible if not them?? Besides I have explained to them the usage pattern for the mentioned time frame which they aren't ready to accept. Please register this complaint and take suitable action against Vodafone as this isn't the first time and the only issue that I have faced from the service so far.
Regards
Rajat Kapoor

Respected Vodafone I use your post paid connection last 10months ago I paid every month bill, last two time your service man came to my house and I paid him your bill and 1st time I request him that please block my sim card for my personal problem, and he confirmed. Me he blocked it next month he come again and charge me to paid bill and I again pay bill with with written application. To blocked the sim I told him that I don't use it, he...

I received an SMS on 26/02/2016from VA -611112 stating that I hav a special offer for Rs252. I dint get the benefit after I recharged for the same amount on 28/02/2016. I dialled in 198 to check with them regarding the same. The agent who took the call at around 5 am had no intention to help he was very rude over the call not even a trace of professionalism exhibited. He kept my call on hold for more than 20mins with out even saying a word. Later when I called from a different number while the first call was still on hold some body answered the first line and asked me to check with local store. And yesterday when I visited the local store near Central plaza tirupati to my surprise these guys are more arrogant, impatient and aggressive behaviour. One of the agents named Shiva started abusing me in all bad words and even tried to punch me in the face while we had a high argument around the issue. Then showed up and in charge who asked me to come inside their garage to further discuss about it. I know they would obviously hav assaulted me if I had gone there. This is weirdest ever experience that I had so far from a highly valued organization.

I port my no from idea to vodafone that time your executive told me the benefits.
1500 std +local min free
600 sms local+std free
1gb 3g internet free for mth.

know i use to know that there is no such plan activated in my no .they are charging me my activating different plan .
while idea giving me above plan so i feel vodafone cheated me

Through my SBI debit card some one credited an amount of Rs.5075 on POS 22317740 at VODAFONE BILL DESK MUMBAI under txn[protected]. Kindly send me the address of the payee to Thondapu Gopala Rao, Meeseva Penuganchiprolu 521190