Vodafone India Complaints & Reviews

I placed an order through foodpanda.The amount was deducted but order was not placed.I have bouncing back here and forth.The ticket number is[protected].


Nobody has taken any action on this.I have sent multiple e-mails but nobody is bothered to take care.I speak with their agent and after listening they says we cannot help.We will reach out to you.But when.Poor service and worst os worst.Pay u money is much better.


request all users to switch to that.This is getting worse day by day.

I got an inform miation of 697rs recharge to get benefit of 4.5GB INTERNET from your customer care representative on 6/3/16 today. I recharged my number by 697rs, But I got the benefit o[censored]nlimited data browsing plan at the place of 4.5 GB plan. and I don't want unlimited data plan. this plans are not having carry forward facility to next month. also my 82 MB data laps by this unlimited data plan. kindly revert back my data and amount. do need full as soon as possible.

Regards,
Kuldeep Sharma

[protected]

Vodafone India —
I am also having same problem Deduction of money at regular interval without using Internet /data
There is continuous deduction of 0.04 INR for 0.00 MB data download everytime.Even if handset is off then also deduction of balance.Kindly resolve this issue at the earliest. My phone number is [protected]

You have deducted RS 35 against service GLAM WORLD without any request so please refund my wrongly deducted amount Rs 35 under intimation to me. If amount not refunded I will suit file against you for my mental harassment. Immediate action required.

This is a second time I am facing this issue of extra bill charged from vodafone... I am using vodafone data card from last 1 year. And within this year this is my 2nd experience of bills getting over charged.

When we put a complaint to vodafone customer care about extra charges they keep saying that that much of has been used from ur data card..they said they have a proof..when we ask them to produce those proofs they dont.. 1st time I paid that amount but 2nd time it was clear that they are lying..

I was using 250rs 1gb data plan, in this plan if we want to extend the data pack we can use booster packs..so when I had reached to 900mb limit I had stopped using internet and tried to activate my booster plan..but was unsuccessfull bcoz it was automatically got switched with another 250 rs 1gb plan in which one can not extend their data packs.this fault was from vodafone's side.

After talking to customer care executive, she suggested me to go for 450rs 2gb plan..and after 1 month come back to 250 rs 1gb plan..as they can not switch my plan between 250 to 250 ( well, how how that possible then to switch it automatically then??) and I agreed to the same in condition of getting the internet activation on urgent basis.. but they took around 4 days for activation...

After a month, When I received a bill for month of Jan 2016 they had charged me rs750 for using a net between bill cycles... how was that possible??? I was not having connection coz of data pack change.. was not even able to surf on internet for 4 days till the new pack activates..

I got same answers on both incidents, that u have consumed internet accordig to our system's records. When service provider says that how a customer is going to prove that he has not used it..

I am not alone on this planet who is getting such fake bills from vodafone. These chindhi are making huge money even out of call drops.. so we can imagine how much profit they can gain by issuing such fake mails to customers... If they can cheat an educated youth then what will happen to our parents who are not familiar of data packages and mbs n gbs calculations...

I have filed a complaint at vodafone customer care..complaint no[protected] Somebody pls help me on this.. This is a high time now..we must sack such companies..

Today on 6th'mar'16, my special PLAN with activation no.[protected] no. under special Plan 299 which involves unlimited free download and browse after 1GB data gets consumed and this plan will replace my feb'16 month data plan @250.
But with new month cycle resumed on 6th, mar'16 I.e. Today, no special PLAN @rs.299 has got activated as offered by retention team and later cross confirmed with Vodafone customer care and feedback team as well.
I also well in time informed Vodafone in writing via mail and sought after response at nodal level cross consent on commited offer from 6th, mar'16.
Now if special plan not gets activated, it means Vodafone retention team with customercare and feedback team cheated on customer which is this time me or if these departments of Vodafone are right, then now I am being cheated by not activating this special plan @Rs.299 in new cycle and am forced to continue with my usual data plan @Rs.250. On this query of mine to Vodafone nodal office in Delhi, nodal office seems least bothered to act correct and help me in this matter.

Mail communication on this matter with Vodafone is sd under for the reference:


[protected] Forwarded message[protected]
From: Varun Kaushik
Date: Sunday, March 6, 2016
Subject: Re: Customer grievance of no special plan activation on[protected] activation no. of Plan 299 activation provided and offered from Vodafone retention team and cross confirmed by customer care & feedback team as well
To: "nodal.[protected]@vodafone.com"


To whom it mat concern,

Today on 6th'mar'16, my special PLAN with activation no.[protected] no. under special Plan 299 which involves unlimited free download and browse after 1GB data gets consumed and this plan will replace my feb'16 month data plan @250.
But with new month cycle resumed on 6th, mar'16 I.e. Today, no special PLAN @rs.299 has got activated as offered by retention team and later cross confirmed with customer care and feedback tram as well.
I also well in time you at nodal level cross consent on commited offer from 6th, mar'16.
Kindly withstand your commitment to activate Rs.299 special plan at unlimited download and browse after 1gb consumption and revert me accordingly on priority basis.

Rightful prompt action expected from the authorized Vodafone body, thereby fulfill commited offered plan of Re.299 to activate on my no. [protected] given by retention team with unlimited download n browse after 1GB data consumption and henceforth replaces wrongly activated Rs.250 data plan for cycle starting from 6th, mar'16, which otherwise should be replaced by special data plan with specifications stated by me as above.


Varun
[protected]
Special plan @Rs.299 activation no.:[protected].


On Tuesday, February 23, 2016, Varun Kaushik wrote:
To whom it may concern,

Refer the mail below.
Many a times I have apprised nodal office of the special plan to be activated on 6th, Mar'16 and it's specifications shared by retention team and accorded by customer care and feedback team.

Nodal office being senior in escalation matrix should be informed by customer which I have done and related communications I have had with Vodafone other various departments namely retention team, customercare and feedback team. Also I expected your nod as well on this special PLAN and related queries on it as provided by abovestated deptts.
I have already put this into your knowledge, so that plan to be activated on 6th, mar'16 and it's monthly invoice to be raised on 6th, Apr'16 of bill cycle will include special PLAN specifications shared and committed to me and in case of lack or insufficient information with you, I don't run after nodal office at any stage in future.

Still I expect your response.

Thanks & regards
Varun
[protected]

On Friday, February 19, 2016, Varun Kaushik wrote:
To whom it may concern,

Refer my trail mails below.

Even today I received a call from Vodafone feedback team, who alis confirmed this special plan given to me and will be activated from 6th, Mar'16.
Feedback team also told that this special pack of data @Rs.299 will give you free unlimited download and browse after 1GB data is consumed and told that this pack is different from usual data pack of rs.299 which Akshay, Sonu, Rimi are sharing with me despite I have told them many a times that my plan is special plan from retention team and not usual plan with free growing and download at either 50p/mb or 4p/kb.
Kindly reply me on my query as in below mails based on special data PLSN given to me and not on usual data plan.

My query recap under special plan:
summarize my query,
A data eg. video from xyz website consumes 50mb data from my1GB data leaving me with 950mb and no other charges for download.

Now if I download same video data from same xyz site after 1GB is consumed, then under special pack being offered @Rs.299 charges levied upon me will be zero I.e. free downloading or will it cost me at 4paisa/kb or 50p/mb.
Retention team, Feedback team and customer care replied on this query is as under:
Yes it will be free unlimited for both browse & download from same site beyond 1GB which was consuming only data which in my case is presumed to be 50mb in query for browsing n downloading within 1GB.

Your one liner reply would also work for me as :Yes as per situation above in query download and browse will be free under special plan to be activated on [protected] from 6th, Mar'16.

Cross confirmation is awaited from you on query and to make it more easier for you, as intimated, my special plan activation no. is
[protected].
I am proactive on my cross confirmation on this query, as I don't want any unjustified invoice from you to be generated on 6th, Apr, 16 and delay in its payment from me due to any unacceptable reasoning from Vodafone at later stage.

It was so simple to answer and due to lack of information at your nodal office end, it has become awkward for both o[censored]s.

Still
Thanks & regards
Varun
[protected]


On Wednesday, February 17, 2016, Varun Kaushik wrote:

Good Evening Respected,

Refer the trail mails below and kindly take this mail as my feedback and complaint towards your concerned officials at nodal office, Delhi.
Take my complaint to right channel and resolve my grievance mentioned in trail mails below at the earliest in reply msil from Vodafone as my query is pending for long and special plan confirmed to me will be activated from 6th, Mar'16 and it needs to be taken care of before this time.

Regds
Varun kaushik
[protected]

[protected] Forwarded message[protected]
From: Varun Kaushik
Date: Wednesday, February 17, 2016
Subject: Fwd: Customer Complaint and grievance of cross reconfirmation on query about confirmation provided by special plan offered from Vodafone retention team and customer care
To: "vodafonecare.[protected]@vodafone.com"


To whom it may concern,

Refer the trail mails below and kindly take this mail as my feedback and complaint towards your officials at nodal office, Delhi.
Take my complaint to right channel and resolve my grievance in trail mails below at the earliest as my query is pending for long and special plan confirmed to me will be activated from 6th, Mar'16 and needs to be solved before this time.

Regds
Varun kaushik
[protected]

On Wednesday, February 17, 2016, Varun Kaushik wrote:

To whom it may concern

&

Cc: The Head of Vodafone Nodal Office, Delhi

Have you people clarified with retention team and customer care who have confirmed me this special data plan of Rs.299 and I can't repeatedly put one thing again and again like you, who are replying me the same reply on my mail as if it is same electronic automated reply every time with just sender name changed at end of your reply mail.
Now I am not even sure that these Abhay, Sonu, Rimi senders really exist or it is just an automated reply.

TALK TO RETENTION TEAM AND CUSTOMER CWRE TO GET YOUR FACTS CORRECT AND I SM NOT ASKING YOU FOR ANY APPROVSL OF SPECIAL PLAN, BUT WANT YOUR CROSS CONFIRMATION ON SPECIAL PLSN ALREADY COMMITED AND PROCESSED IN MY MOBILE NO.

Next time I want humanly reply on my mail trails with proper information shared with me.
FYI, I am convinced and assured and also assure you that I have supportings with me of commitment given on my query under the special PLAN given by retention team after which I agreed to take special data plan of Rs.299 plan and later confirmed the same plan and query clarification with customer care. Customer care told that Yes special data plan from retention team is in your no. and not the usual data plan of Rs.299 which Sonu, Rimi and Sonu repeatedly replied to me. Further I have been shared that special plan will be activated on my no. from 6thmar'15 with unlimited free browse and free download and no charges be applicable after 1GB for the situation I put myself in the previous query example while in conversation with both retention team and customer care and reply his always as YES from both the departments and speed will be reduced to 64kbps. What else do you want to hear from me.
Get in touch with your retention team and customer care and I want reply from you because in no circumstances my invoice on 6thmar'15 shall include foul charges on browse and download done after 1 GB and stop harassing your customers and my payment doesn't get delayed because of your incomplete information with you.

Now you are putting me in discomfort and irritating harassment situation either from retention team with customer care if they cheated me or your nodal office Akshay, Sonu & Rimi if they are playing with me by cheating me with their same repeated replies and it seems that despite my repeated urge to them that they need to talk to retention team and ccustomer care with no efforts and pain is being taken by them before putting a reply to me as in none of their mails they have mentioned that whether they have conversed with retention team and customer care.
My time, mental peace, and resources ate getting wasted due to this situation I am put in for last 20 days.


Varun
[protected]

On Wednesday, February 17, 2016, wrote:


Dear Varun.

Thank you for your email dated 16/02/2016 regarding the query for your mobile number [protected].


We would like to inform you that as per our process, if you activate 1GB 3G data [protected]@299, the rental will be charged at Rs. 299, the usage of which would be 1GB.


You will be charged at 50p/MB after free usage.


Free usage is applicable only for surfing, if you download any content such as wallpapers, ring tones etc. you will be charged as per the charges mentioned on the website.


You will be charged fixed monthly rental for the 3G service.


The service request number for your reference is[protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Akshay Kaushik.

Nodal Office
Vodafone Delhi
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)
For complaints/requests: 198 (toll free)
Nodal office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax : [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in

Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu
for information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched My Vodafone App.


On 2/16/2016 6:06 PM; From: [protected]@gmail.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Customer Complaint and grievance of cross reconfirmation on query about confirmation provided by special plan offered from Vodafone retention team and customer care;
To whom it may concern,


I got reply on complaint and cross confirmation by you on query clarified orally by retention team and customer care. The reply is all the same as sent by Sonu earlier, only name of replying person is changed to Rimi.

How many times do I have to type that it is not usual offer of Rs.299 offered by customer care or Vodafone store, but SPECIAL OFFER given to me by retention team and later it's activation with plan specifications on 6th, mar'16 is re confimed by customer care by tele communication and revert me accordingly.
I want the cross confirmation just to avoid confusion at later stage at the time of raising invoices, which you are creating already before start of this SPECIAL PLAN.

I don't understand whether Vodafone has some communication gaps between it's inter departments and this time it is between nodal office, customer care and retention team. Just to remind Mr. Ankur of retention team has got my special plan in place and later special plan specifications offered by retention team has also been confirmed to me by customer care in various calls to customer care with different Customer care executive each time, but with same answer that it's a special plan to you from retention team and NOT that usual data pack of rs.299 on your no. and will be activated from 6thMar, 16 with clear answer to my query that browse and download after 1GB usage will be free in the situation I put myself in earlier query of mine, cross confirmation on which I am seeking from you as well.

Still cross confirmation is awaited on SPECIAL PLAN of Rs.299 OFFERED TO ME and NOT Rs.299 USUAL DATA PACK.

It is for this reason only, why I am looking for cross confirmation in advance through mail Next time and see myself paying wrong payments due to some error at your end.

I am sure about what I have been committed by retention team and later by customer care 3-4 times and now I expect reply from some more serious employee who is more serious towards their work of Vodafone and not by employees like Sonu and Rimi sitting at nodal office of Vodafone ever in future.

I hope you get this time right and reply with an urgency with correct facts as my special plan will be applicable to me in next 15-20 days.

Varun
[protected]


On Tuesday, February 16, 2016, wrote:


Dear Mr. Kaushik,
Thank you for your email dated 14/2/2016 regarding the data query for your mobile number [protected].

We would like to inform you that as per our process, if you activate 1GB 3G data [protected]@299, the rental will be charged at Rs. 299, the usage of which would be 1GB.

Post free usage is over, your speed will be up to 64kbps

Free usage is applicable only for surfing, if you download any content such as wallpapers, ring tones etc. you will be charged as per the charges mentioned on the website.

You will be charged fixed monthly rental for the 3G service

Your service request number is[protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Rimi Kundu Ghosh

Nodal Office
Vodafone Delhi
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)

For complaints/requests: 198 (toll free)
Nodal office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax : [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in

Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu
for information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched My Vodafone App.


On 2/15/2016 5:27 PM; From: [protected]@gmail.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: Fwd: Customer Complaint and grievance of cross reconfirmation on query about confirmation provided by special plan offered from Vodafone retention team and customer care;
To whom it may concern,


Refer trail and previous mails of mine on related subject mentioned.
I am writing this mail as pending grievance and Complaint against your employee Sony Adhalka, who today replied to me on my standing grievance of cross confirmation on query put by me against the special plan of Rs. 299 assigned and processed to be activated on my mobile no. from 6th, Mar'16 I.e. next bill cycle.
Under the situation I raised as example in my query in trail mails, it has been confirmed by retention team and customer care every single time in verbal tele reply as Yes, it will be free browsing and downloading after 1GB with speed of 64kbps and you would be charged no extra browse and download charges except monthly charge of Rs.299 under special plan and will be activated from your next bill cycle.

It seems, Mr.Sony replied me on this cross confirmation on query bluntly without any seriousness and without going through my mails completely and in away tried to mentally harass me with his casual reply without actually knowing the facts. I am already fed up with your late replies and the reply I get from your employee Mr.Sony is so out of the box.
The thing is that he is not saying I am wrong or liar, but he is straightaway putting your retention team and customer care officials in fault position, who have already given me oral confirmation on my stated query as Yes as explained above.

Kindly revert on this complaint and cross confirmation on my standing query/grievance.

Thanks
Varunkaushik
[protected]


[protected] Forwarded message[protected]
From: Varun Kaushik
Date: Monday, February 15, 2016
Subject: Customer grievance and clarification on special offer from Vodafone retention team
To: "nodal.[protected]@vodafone.com"


Kindly update your information wherein special offer is already confirmed to me to me and same will be activated from my next bill cycle I.e.6th, Mar'15.


After that delay in response, you have come up with tactless point.

Kindly go through my trail mails for an appropriate reply to me and query still stands.

FYI, do not waste your and my time with your such irrelevant replies, where retention team and customer care confirms this special plan to me and you reply me with completely different point.
I am not enjoying writing you mails on this special pack already confirmed to me with its related query.

regds
Varunkaushik
[protected]

On Monday, February 15, 2016, wrote:

Dear Mr. Kaushik,

Thank you for your email dated 14/2/2016 regarding the data query for your mobile number [protected].

We would like to inform you that as per our process, if you activate 1GB 3G data [protected]@299, the rental will be charged at Rs. 299, the usage of which would be 1GB.

Post free usage is over, you will be charged 4p/10KB.

Free usage is applicable only for surfing, if you download any content such as wallpapers, ring tones etc. you will be charged as per the charges mentioned on the website.

You will be charged fixed monthly rental for the 3G service.

The service request number for your reference is[protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,

Sonu Adlakha

Nodal Office
Vodafone Delhi
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)

For complaints/requests: 198 (toll free)
Nodal office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax : [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in

Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu
for information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched My Vodafone App.


On 2/14/2016 12:45 PM; From: [protected]@gmail.com ; To: nodal.[protected]@vodafone.com ; ; ?CC: ; Subject: Re: Customer grievance and clarification on special offer from Vodafone retention team;
To whom it may concern,


Refer the mail below.

I have been waiting for your reply on my trail follow up mails. I have seen for the first time that customer is aggressively doing follow up on its grievanc. which is otherwise eexpected from service provider.
Nevertheless, I have already put into your notice, my conversation held with retention team and customer care which I have mentioned in my previous mails too on the same subject of new special data plan to be activated on my mobile no. from 6th, Mar, 16 alongwith their verbal clarification on my related query by both retention team and customer care.

To summarize my query,
A data eg. video from xyz website consumes 50mb data from my1GB data leaving me with 950mb and no other charges for download.

Now if I download same video data from same xyz site after 1GB is consumed, then under special pack being offered @Rs.299 charges levied upon me will be zero I.e. free downloading or will it cost me at 10paisa/kb.
Retention team and customer care reply on this query is as under:
Yes it will be free unlimited for both browse & download from same site beyond 1GB which was consuming only data which in my case is presumed to be 50mb in query for browsing n downloading within 1GB.

Now you can spare some time on this query of mine and if find it necessary to check at your end as well for the reconfirmation to commited clarification on my query from both retention team and customer care, so that services goes well as per commitment in accordance with special plan of Rs.299 and related query clarification described to me by Vodafone.
I am getting tired of writing in length mails to you on this and I still expect your reply on my grievance mail by mail only and this mail and associated mails on subject is for your kind information.
FYI & NA.

Thanks
Varun Kaushik
mob:[protected]


On Friday, February 12, 2016, Varun Kaushik wrote:

Good Evening,


Please refer the mail below and your reply is still awaited.

Thanks
Varun Kaushik
[protected]


On Friday, February 12, 2016, Varun Kaushik wrote:

To whom it may concern,


Gentle reminder!!

I have got checked at customer care and special offer by retention team is forwarded and will be active from next bill cycle. You can check from them and explain on my understated query below and in trail mails.

My Query is:

Under this Rs.299 special plan offered to me, A data eg. video from xyz website consumes 50mb data from my1GB data leaving me with 950mb and no other charges for download.


Now if I download same video data from same xyz site after 1GB is consumed, then under special pack being offered @Rs.299 charges levied upon me will be zero as in free unlimited downloading or will it cost me at 10paisa/kb.

This query of mine is left unattended for a while. Kindly post me in reply on query clarification. This clarification is must and is a preventive measure before it put me and you in any unwanted situation in future and services by you to me goes clean as before.

Thanks & regds
Varun kaushik
[protected]


On Thursday, February 11, 2016, Varun Kaushik wrote:

Dear Mr. Jay,


Please refer the mail below.
The confirmation and clarification received by Ankur is verbal and clarification on query of special offer from customer care is again verbal. I don't have this special offer specifications in writing and also clarification on my data related query after 1 GB is not addressed through mail put in my previous mails.

Customer care and Mr. Ankur of retention team were not in position to communicate with me about offer alongwith its specified details and clarify me on my data related query in writing.

For data details Ankur told that I will receive sms before activation.
So once I receive data activation with data pack specifications details, that will work for me.
But when it comes to query, I expect to receive it's reply via mail and not through any verbal communication.

Just to give quick recap of my query, please do refer the below mail trail of mine.
To summarize my query,
A data eg. video from xyz website consumes 50mb data from my1GB data leaving me with 950mb and no other charges for download.

Now if I download same video data from same xyz site after 1GB is consumed, then under special pack being offered @Rs.299 charges levied upon me will be zero I.e. free downloading or will it cost me at 10paisa/kb.

I expect you or any other Vodafone deptt. to inform me via sms or mail
and query clarification via mail so that everything in offer is in black and white.

Regds
Varun
[protected]


On Thursday, February 11, 2016, wrote:


Dear Mr. Kaushik,

Thank you for your email dated 10/02/2016 regarding the data pack related query for your mobile number [protected].

As per the telephonic conversation dated 11/02/2016.

We are happy to know that you have already got all the confirmation related to the data pack offered by the retention team from agent Ankur on call dated 11/02/2016.

Your service request number is[protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Jay Bhaskar

Nodal Office
Vodafone Delhi
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)

For complaints/requests: 198 (toll free)
Nodal office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax : [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in

Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu
for information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched My Vodafone App.


On 2/10/2016 8:06 PM; From: [protected]@gmail.com ; To: vodafonecare.[protected]@vodafone.com ; nodal.[protected]@vodafone.com ; ; ?CC: ; Subject: Customer grievance and clarification on special offer from Vodafone retention team;
Good Evening,


Gentle Reminder!!!

Please refer the trail mail below.
Regds
Varun kaushik
[protected]

[protected] Forwarded message[protected]
From: Varun Kaushik
Date: Wednesday, February 10, 2016
Subject: Customer grievance and clarification on special offer from Vodafone retention team
To: vodafonecare.[protected]@vodafone.com
Cc: nodal.[protected]@vodafone.com


To whom it may concern,

I am Vodafone postpaid no. holder I.e. [protected] received a call from a no. stating that as I take Rs. 250 data plan every month and consume it very quickly, so I am being offered a special Rs. 299 plan by retention team with 1GB @3G speed and unlimited browsing and [protected]@64kbps after that and not 10paisa/kbps for both browsing and downloading.

I have told the guy to call me tomorrow 12 p.m.
Meanwhile I confirmed with Vodafone cuts care @198 that whether there is any special Internet plan going on. I was told that there is Rs. 299 plan available with 1GB @3G speed and unlimited [protected]@64kbps but [protected]@64kbps with 10paisa/kbps after 1GB data consumption. The Vodafone representative told me to put a mail to your mail id and clarify that is there any special offer with unlimited free downloading and saving(not limited. to only browsing which otherwise has been told by both Vodafone retention team caller and Vodafone customer care to be free) or downloading and saving any data(video from suppose fzmoviez website or any other free downloading site)after 1 GB is going to cost me @ 10paisa/kbps.

Kindly respond on priority, because I have been told by that Vodafone caller of retention team that it's a special offer of rs. 299 with unlimited free browsing n downloading after 1 GB and not an usual offer of Rs. 299 of free browsing n [protected]@10paisa/kbps after 1GB data consumption.
Kindly clarify if it is true or not that after 1 GB data consumption, downloading is going to be free as the same is there till 1 GB data consumption wherein suppose If I download and save(not only browsing) a video of 100mb from a website say fzmoviez, my data of 1 GB gets reduced to 900mb. So if I avail this special offer of Rs. 299 from retention team, after consuming 1GB internet data if I download n save 100 mb video from say same website fzmoviez will cost me no money but only monthly plan charges of Rs.299 or will I be charged @10paisa/kbps for download n saving(not only limited to browsing a site) it.

Waiting for prompt reply.

Thanks & regards
Varun kaushik
[protected]

The Vodafone India making Guinness world record in WORST consumer service. They are extremely pathetic & disgusting in mobile services. Its start about 9 12 days before. I got a call from Vodafone agent about to get Postpaid plan. I told them that I am a Prepaid customer of iDEA (Really Good) and I am happy since 5 years I have been using iDEA. They told me that they can port me in Vodafone without change my number, still I said no but wanna know what kind of better service they can provide. After long conversation and request of agent I said Yes Okay. I am ready to port in Vodafone. They send their execution to receive my documents in my office same day. I had my document copy in my office so I gave them. They told me it will take 24 to 48 hours. I got a call from iDEA about why I am porting in Vodafone, sadly I said that I am not getting proper 3G service so I decided to move in Vodafone (very sad).

Finally I got a message to port successfully in Vodafone and after 5 days I got a message to submit my document again in near Vodafone store or cal 199.
The same day I got a executive call to verify my address I told her what I had submitted. She said that the address what I am telling is wrong. I said no its absolutely correct please check again. She again said I am wrong. Then I asked her what is my address mentioned there She told me bla .. bla... I requested her to correct my address whatever is wrote in your data is totally wrong. My Flat no is 302 and they had written 392. It was totally executive typo mistakes whoever punching my data. After 2 days my service had been discontinue then I called to 199 to know why I am being block. They told me its about document not submitted or not verified. I told them that's your problem writing wrong address and going wrong place not mine. They said I have to submit my documents again.

I said okay no prob (I am decided to go with Vodafone). Next day I went mini store to submit my document as soon I reached there and tell them why I am there they said Sir you have to visit head office they cant do anything regarding that.

I went around 3 4 stores an everywhere they stupid said same thing, Sir you have to submit your document where I got sim, I asked them then why you open these stores?. I move Vodafone Head Office and submitted my document they said it will take 24 48 hours to start your services again because I am a ported connection.

I got extremely angry because I have only one number thats bard from 3 days, No body can call me and same. My services start next day early morning and next day its disconnected again. Just because of address verification.

OHH!! CRAP!! VODAFONE...

Now I have to visit Head Office Again... and after 3 month I decide to use iDEA again by port from Vodafone.

Sincerely Request To All Consumers, DONT USE VODAFONE EVER, IT HAS WORST SERVICE EVEN YOU CANT THINK...

Connection: [protected]
Plan: 399
Name: Neeraj Kumar Singh

Sir,
I am writing few fact about inconvenience of porting Vodafone to Vodafone operator&same zonal U.P WEST
I am post paid customer allotted No [protected] .
Issued post paid sim from Dehradun(U.P WEST) . Plan A 49
I shifted from Dehradun to Noida on 23/12/2016.
I submitted my all concerned document to VODAFONE STORE Sector 18 Noida (U.P) on 26/02/2016. I hand over due amount 1200 to staff of sector 18 Vodafone store for paying my due bill.staff paid Rs.1100 and return rupees 100 and inform remaining small amount about 38 will be adjusted as outstanding in your bill. Porting CODE VW148472 recive my mobile
for porting my above number .
I received verification call twice 28&29 Feb 2016.
I receive message Hellow ! your porting request VW148472 DATED 05/03/2016 has been rejected by your current operator due to this post paid subscriber has outstanding payments due.pls contact your current operator for further details.
After the message I paid Rs.50/- online on 05/03/2016 and shown Rs -11.
I always paid the bill in time and have allowed credit limit 2000/pm.I am army officer.
Due to small amount outstanding my porting request rejected.What is my fault? I was ready all due amount at VODAFONE STORE SECTOR 18 NOIDA but they informed round amount Rs 1100 to be paid.
Small amount less than Rs.50 can be adjusted in my next bill.
SECOND ISSUE
My family another pre paid Vodafone number [protected] is still pending for port -all document submitted on 26/02/2016 at same above Vodafone store sector 18 Noida.
Shortly, I will go to consumer form for not providing port facility by VODAFONE, U.P WEST
Therefor I submitted my grievances to your concerned for short out above issue urgently.

Thanking you

JAY KUMAR DWIVEDI

No. Not activated and Services of earlier network stopped after portin from Airtel prepaid to Vodafone postpaid([protected]). Airtel network stops its service on 02/03/2016 and number not activated till time. Its my official no. I am going through heavy financial loss due to this. I am complaining continiusly for this problem but till now there is not any solution.
Plz resolve an issue on urgent basis and provide compensation of my heavy loss

Regards
Prashant Tyagi
[protected]
[protected]

Hi I am local of Lucknow, I have to register a very serious complain about Telecom Companies Issuing Sim's to Fraud and Cheats.

On Date 4 March 2016 I received a call from a mobile number stating that they are calling from SBI Main Branch from Bombay Office and they want to transfer me some Bonus Points which will be in form of Money directly into my saving account.
As they Insisted again and again and they called...

Like all other Vodafone Customers, I received a replacement sim for 4G on 3.3.2016. As per the given instrustions in the manual and the directions of the customer care, I sent a sms request for SIM Exchange. Following this, the old sim got deactivated in 20 min and I was asked to insert the new sim in the phone. When I inserted the new sim, it still showed "NO SERVICE". I contacted the customer care via their "Live chat" and registered a complaint. (Complaint No.[protected]I requested for escalation as I had some official calls to attend and I was promised resolution within 12 hours.
The following day, after there was no progress in 12 hours, I went to the nearest Vodafone store, where I was told that there was "Server problem" and hence sim replacement was not happening. I was kept in the dark all this while about this "Server problem".
There has been no resolution even after 48 hours and multiple complaints through different mediums - live chat, phone, email, twitter. I still have a dead network and no phone. I want to register a case of harassment.
Attaching the screenshots of the complaints on email and twitter.

Vodafone Number: [protected]

Roaming pack activated on 26th February although the call was to activate Roaming facility.

The irony is as per your Customer care executive, Roaming facility was not activated due to "Technical Fault" but 35 rupees roaming pack was activated. Basically Roaming pack is activated but my Roaming Services are barred. Isn't it unprofessional?

I have a simple question for you, Should I pay for the services which has not been provided? I'm being charged for Service which is not provided.

I have called again today to get the Roaming Services activated under request number[protected]. Vodafone customer care executive denied to log a complaint for the above case (Roaming pack being charged without activating services).

I am using a Vodafone prepaid SIM. For the past few days I am unable to send SMS from my number. My number is [protected]. I have given complaint in Vodafone mini store but they have not helped me out. Please help.

I had complaint on Vodafone customer care for long days like my internet was not working in my Vodafone roaming sim, which is Bangalore roaming sim. It was not accessible from last 22 Feb and log complaint on 29 Feb by calling customer care in both Guwahati centre several time. But still not able to sortout and they throughing their duties to one customer care to another and throughing the problem. Very bad exercise of work and less knowledge of staff and very poor service. Check the service and sortout it and behaviour should take care by them and be serious on customer problem, and care it.

My postpaid num is [protected]. I paid my bills . My outgoing not active then still . I checked with customer care they took request and said it ll be rectified with in 2 hours in sec 18 Vodafone store . Next day I went to store they said issue is send by mail and then will be solved by 2 hours but still pending ...

Reference: Number [protected]

I have been a customer of Vodafone for the past many years.

They have recently advertised of your launch of 4G services in Mumbai. In this connection I have visited their Churchgate office/centre on 26th February, 2016 to change over to their new 4G service. I was informed that the previous sim provided by them would not support 4G service and I would have to take a new sim at a cost of Rs.99/-. I paid them the cost and they handed me over a new sim. With the assurance that the transfer to the new sim would be seamless and there would be no disruption of service and if any it would be a maximum of only 2hrs. Thereafter on 29th February, 2016 they stopped service on my old sim and till date they have not started service on the new sim and I am unable to make or receive any calls. In the past 5 days I have visited their Churchgate store morning and evening without fail and have also called their helpline [protected] and 198 several times. Each time they have assured me that the problem would be resolved in the next 2 hrs. Till date even after 5 days they have failed to start my above number. I request you to immediately take action and ask them to restore service to my above number. This is totally against their assurance and whatever they led me to believe that the switchover to 4G would be seamless

My postpaid mum is [protected]. I paid my bills and paid extra also. My outgoing was active then. One day later it was barred again. I checked with customer care they took request and said it ll be rectified. Next day I went to store and registered complaint they said there is a server issue at your end and will take a day. Now it's 3rd day and Vodafone care called and said my outgoing is active. but it didn't work even after re insertion of sim or restarting phone. Checked with other mobile also. I want a solution today or I will disconnect service.

Dear Vodafone,

My Cell number [protected] located at dahisar west has serious call drop problem and connectivity is very poor appreciate your help to resolve.

I received a notification on vodafone that recharge for 295 and you will get 10gb 3g. But when I recharged it...it only gives 1.25GB . and when I asked to customer care...they say...it depends on Network. I think it was a cheat to me.
Plz I need my 8GB back...
My details :
Mobile Number:[protected]

Dear Sir/Madam,

Vodafone # (Deactivated now):- [protected]
Relationship #:[protected].

This is regarding the Billing dispute I have already complained to Vodafone customer care and they are not at all helpful and still not correcting the bill amount.
Post Paid connection :- [protected]

I am on international roaming since Mid Aug 2015.
I was regularly paying the Postpaid bill amounts for the same.
In the month of Dec 2015 Vodafone billed me for calls I have never made i.e. amounting INR 9500.
They are incorrectly claiming that I received/called some customer care number at my midnight (in Mexico) where one call was on hold and another I dialed..

I have neither received any call from any customer care numbers (from India) they have mentioned nor I called any Indian customer care number.

I took the screenshot from my dialed/received list and send it across but they are not considering the same.
I also have one call recorder application which is always switched on my cellphone and there also I can't see any such call I have received or made.
More over these are customer care numbers/Sales call which I never pick up.

Please help as Vodafone is not helping here at all.
Also it’s a matter of common sense as why a person who is paying bills on a regular basis and during international roaming will talk to an Indian customer care number for 2 hours.
I am shocked to see this type of billing. This clearly indicates that these telecom companies can fabricate bills for any body and charge whatever they want.

I am ready to face any legal battle but I am now outside India hence I need help from this forum.

Suman Kumar Nanda
suman.[protected]@tcs.com
[protected]US contact #)