Vodafone India Complaints & Reviews

On 07 Jun 2015 at about 0600 PM I visited Vodafone store located at Ansal Plaza, New Delhi for conversion of my postpaid no [protected] and [protected] to prepaid. Customer care executive Namely Neha completed all formalities and after paying all the dues She gave me a new SIM informing that same will be activated in 24 hrs. However above SIM has not been activated so far. In the meantime I visited Vodafone store at Ansal Plaza on 4 occasion. I have lodged complaint with customer care on phone as well as send mail to Vodafone on at least 8 occasion including their appellate officer. My complaint ID was [protected].The last time I visited Vodafone stores at Ansal plaza the same executive informed me that above no has been permanently deactivated and if I need new connection then I have to apply afresh for new no. This is ridiculous as I need those numbers. Prawin Kumar [protected]

I have vodafone postpaid connection.no is [protected].i want to close it.for that i contact vodafone store but they denied to disconnect it .they provide me a email address to contact company .i make a mail on that email so many times in last 2 month but no reply is coming from the company .as a result of it my unnecessarily bill is increasing day by day .i request to the authority my complain is consider on urgent basis. Thanks and regard lokesh ([protected])

I have incurred sky high roaming charges since call duration was extended due to poor network coverage and poor call quality. Also, calls to CUG numbers and some numbers on Vodafone were charged at a higher rate than calls to numbers on other networks. Moreover, calls made using other Airtel network during roaming (which is beyond user's control and this means Vodafone's network coverage in several areas is poor - if real) are charged at a higher rate for no fault of the customer who is totally unaware o[censored]sing a different service provider's network. If all the outgoing calls are made on Vodafone's network how is it possible that a lot of the incoming calls are handled by Airtel's network in the same area at the same point in time? Call duration extended unnecessarily due to poor network leading to excess incoming and outgoing charges. Moreover, download speed on 3G network was only on par with 2G and sometimes even worse. Frequent loss of signal/downtime/network outage at times of need has caused immense mental agony. Why should customers be made to bear the burden of skyrocketing bills despite such poor service from Vodafone. I seek immediate compensation/relief.

My name is Gautam Patel. My mobile no. is [protected]. I have e mailed for activation of isd plan USA @1.49 rs/m.on 01/09/2015 to Vodafone. They confirmed me by phone that plan will be activated within 48 hrs., but vodafone activate plan on 23/09/2015. I want credit my money from vodafone wich i called between 03/09/2015-23//09/2015. Pl. do needful in matter. My email id is [protected]@gmail.com

My name is Gautam Patel. My mobile no. is [protected]. I have e mailed for activation of isd plan USA @1.49 rs/m.on 01/09/2015 to Vodafone. They confirmed me by phone that plan will be activated within 48 hrs., but vodafone activate plan on 23/09/2015. I want credit my money from vodafone wich i called between 03/09/2015-23//09/2015. Pl. do needful in matter. My email id is [protected]@in.smvs.org

I got charged Rs. 1500 for Surprise 'Value Added Services' I am well educated about how mobile works. I never clicked on any third party(d2c_verse_ipayy_50) link nor download anything. I got bill for following services which dont even make sense from their names. To my surprise executives were not able to explain the details of the downloads for what they have charged. Details are as follows: Value Added Services (VAS) Downloads Downloads 20/08/15-12:27:20 d2c_verse_ipayy_50 - 500 20/08/15-12:28:45 d2c_verse_ipayy_50 - 500 20/08/15-12:30:09 d2c_verse_ipayy_50 - 500 Total 3 Unit - 1500.00 whereas I am using the vodafone sim in a NOKIA E5 symbian series phone with a 2G internet plan. In the internet bill details i have just used 22MB in a month which clearly shows that i don't do any browsing in this particular phone.

I am facing following issue and after so many complaint also not addressed the issue properly and faults commitments given. 1) Network issue 2) Call Drops 3) Voice clarity not good. 4) No proper data service 5) Calls will not connect immediately. 6) Data and Network fluctuation Etc.

Sir somebody has made transaction from my account and paid in ur account from my sbi debit card no.459***7788.he has made a transaction of rs 5000 against ur company.he has even done purchasing of rs 2000 on pos 00021540 ai sbi_buddy_sbi epay in txn#[protected].sir pls stop the transaction and refund my amount.else i will take you to the court of law.my contact number is [protected], [protected].hope for positive response

Dear Sir/Ma'am, My name is Zeeshan Ahmad, by profession I'm Biomedical Engineer and working with German Mnc in delhi. I'm facing lots of problem with vodafone and I just wanna aware you with those problems, below im mentioning same- *3 months back I gave MNP request for my postpaid idea no. [protected] at janakpuri district centre delhi Vodafone store(executive name is Mr. Jasmeet) as I'm outside of delhi I gave reference of my colleague Mr. Atul Kumar(mob. no. [protected])and provided his delhi address as address proof and provided my adhaar card copy o[censored]ttar Pradesh address. But my no. didn't port in vodafone, after waiting long time I again visited district centre Vodafone centre, now they told that due to some reason it didn't port and my no. got closed from idea side as well. After that I gave MNP request for my Aircel prepaid no. [protected](executive name is Ms.Renu), but after waiting 20 days my no. didn't get port then again I visited district centre Vodafone store and ask the reason but they are without any answer, they have no idea how it would happen. Then finally i force to take a new connection(no. [protected]) but they are unable to start this no. as well. On 28th September I got call from janakpuri district centre Vodafone store that your no. started and call 117 for televerification. I called 117 and gave my information, televerification person told that this no. isn't register by your name and he didn't start the no.. I again call televerifiction person and provided my information, somehow he started no.and told that your plan is of rs.300 per month, I told that I gave request for rs. 199 plan. Then finally I again visited on district centre Vodafone store and told problem, there I found my name and plan wrong, somehow they register my problem and provided service request no.(which I already mentioned in subject line), there I first handled by ms.Divya, I was asking these queries and she got frustrated and told another executive Mr.Ajay to handle me. They never provide a no. on which I can ask my queries, the behaviour of employees are very rude (specially Ms.Divya). I'm living in indirapuram and made 4 visits to janakpuri store(because any other branch isn't ready to adjust security money for any other no.. Somehow I got my Vodafone no. on but all things are wrong, name wrong plan wrong. Now somehow they corrected my name but plan is still wrong and now they are not providing my requested plan(rs.199 plan in which 600 L/N mins and 400 sms free), now they are saying that this plan isn't available now and saying that I gave request for other plan. I'm very much feeling harrased I.e. I decided to inform you. Here I'm attaching my adhaar card copy and security deposit receipt slip as well. Kindly take necessary action. Best Regards Zeeshan Ahmad Mob. [protected]

Dear Sir, I took new Vodafone connection from your outlet and the same is activated on 1st October 2015. the same day i recharged for Rs 349 plan and the same amount deducted from my account, but the same is not activated till. the same day Rs 11 is recharged automatically, that is not done by me. So kindly intervene and resolve the same. If not i am ready to go in-front of CDRF and ready to file against you. This is not an issue of Rs 350 but the issue of belief, reputation and value to your customers. I had taken two Sims from your side, Thanks and Regards Midhun .C Advocate. Mysore, karnataka.

I brought the sim on 23/9/2015 . but it wasn't activated. The vodafone agent is not responding to my calls.customer care is also not responding. I bought the sim for rs 50 from srinagar from Vodafone agents. They got my necessary document. But now when i am asking customer care of Vodafone about activation of my sim they are saying my documents didn't reached to them.

I recharged [protected] with an amount of 695 on 2nd of August. The amount got deducted from my account but recharge was not successful. After that I contacted your customer care which told me to contact your outlet. I visited outlet in Anand Gujarat twice with my bank statement and asked them to get that amount refunded to my bank account. So I completed all the necessary steps and even the executive present their told me that your amount Will get refunded to your account within 1 week. But to my surprise I couldn't find that amount in my bank till now.

Vodafone activated Deals pack weekly on their own. I want to stop this service immediately and want a full refund of Rs. 35 My number: [protected] I'm already paying Rs. 1000 for Internet but still they are scamming me. Please fix it asap.

This complain regarding my vodafone number [protected]. Vodafone company close my net plan without my confirmation and generate bill amount rs 9870 (approx). Also customer executive give me the wrong information about net plan. Please look into this matter on urgent basis. Sourabh chaki Ph [protected]

I Milind Bhosale using Tata sky Id No:[protected] M.No. [protected] last one week i am facing problem tata sky is not working they are charging me amount per day repeated complements every day none of they engineers visited to my place if i calling customer care they executive are giving wrong commitments our engineer will come in two hours and your customer care one lady calling form this No. [protected] and she telling me call our local service why should I call she can tell them to visit why should i west my time in this THIRD CLASS SERVICE i am fed up with them please don't by TATA Sky worst service.

I recharge many times 2G and many times 3G but for the same location the the network not properly stayed when I using 3G net. But the the mb dedicated 02\10\2015 no-[protected] No tower range And the vodafone network in our area is neglible. The range of tower is 1/5. 3g works with the speed slower than 1g. I have complained a lot many times about the same to vodafone customer care, but all in vain. I request vodafone to install new towers in my area or fix the old ones...

Dear Concerns I would like to draw your attention towards my Vodafone postpaid plan bearing number - [protected]. I am availing the services of Vodafone number since 2009 to till date, but from last six month i m facing huge problem in voice calls and data usages. I have logged end number of complains to vodafone call center, mini store and nodal desk Guwahati to resolve the issue and fix out a solution. unfortunately each and every time i receive calls enquiring about my problems and after explain all the issue / query it remain same. Only persons assign to me keep changes with a fake commitment that the issue / problem would be resolve within one week or after 10 days and this has been happening through out last six months. My voice call and data usages get suspended and block. I need to call atleast 2 / 3 persons to reopen / unbarred my number. i m continuously interacting with Customer care / Operation team / Technical team and Relationship Manager for solution but it seems they are least bother what i have been facing and struggling. I work in a corporate company and i need to cater / travel 3 states in North East - Assam, Meghalaya and Arunachal Pradesh and there are two/ three instances where my line had been suspended while i was travelling. i had face huge problem as i don't have any alternate number to contact any other person in that tough time. Requesting you to look into the matter at the earliest and urgently. I need help and support from your end, m helpless whom to contact and how do i get justice !!! Thanks & Regards Joy Das Mob: +91 [protected]

Date - 19th September, 2015 Number - [protected] Name - Shamli Soni Data Pack Code - MBB_C_V_650_30d_3GB_FU_3G I was promised consistent internet connection throughout India while i was travelling. I got the connection in Mumbai and it was working up to the mark. But as soon as i moved to Hyderabad It stopped working as no page was loading, not even the homepage. So i E-mailed Vodafone-Mumbai about the problem on 26th September but...

Vodafone India Limited, stopped services of my mobile phone, no outgoing call and no data as on 30 June 2015 without any prior information or approval from my side causing me a lot of distress for a few days, specifically that evening were i could not speak to my family / business contacts, and it was done without any prior information and not they are charging me for the using the phone for next 2 months, when the call center was informed to stop the services from that moment on and also an email was sent to stop the services. the number / sim card was removed and not used since June 2015. Not sure if I am liable to pay for the amount. Also untill then all the payments were made on time and I have asked for the break of the amount a few times but no response from Vodafone

Dear sir, This Is to inform You that Some days ago “Ashish Chandra, business head, Maharashtra and Goa–“Vodafone officialy launched a “Vodafone Ganpati Contest” for Promoting 3G services. This contest was officially launched during Ganesh Festival. And During announcement the higher authorities assured the public That The winners of this contest will get Unlimited 3G data For one year (users of Maharastra and Goa). FIRST PLEASE READ TERMS & CONDITIONS RELATING THIS CONTEST HERE: http://on.fb.me/1Vybipa (Officially Posted On Vodafone ZOOZOO FB PAGE) I was winner of this contest of Day-7 Now they Said That the winners of this contest will get benefit o[censored]nlimited data from 1st October 2015 now its has been already passed. On Contacting Vodafone They Said that we Know nothing about it and some says it will be credited but we don’t know when. I have sent my all contact details to vodafone on their demand when winners announced but till now they have not checked my Message. As a part of big telecom company they promised but they are not fulfilling their promise after completion of this contest. Let me tell you one thing even I am not one who suffering from this problem but the others 100-120 winners also suffering from this. Because Vodafone is not fulfilling their promise. How they can make promise to give unlimited Data for 1Year if they Can’t fullfill their promise on 1st October 2015. If you are in little confusion then just check the official FB page of Vodafone zoozoo i.e http://www.facebook.com/zoozoo and check all posts which was posted during ganapti Festival your all confusion will be clear. And you can aslo check my fb profile for crosschecking the winning entry. Even they asked for contact numbers of winners but till now they haven’t checked the messages. On contacting They just ignoring. This is a Issue of faith And Trust. How a big company can do like this. If it is not capable for fulfilling their promises made to users. I want to request you on the behalf of me and other 100-120 winners please Contact Vodafone (Maharastra&Goa) and make them aware about this issue and tell them to credit the benefit of “Unlimited data for 1Year” to all the Eligible Winners immediately. I hope you will act upon this shortly Your’s sincerely Ankit Kumar MOBILE NUMBER: [protected] (VODAFONE) EMAIL: ankit.[protected]@gmail.com FB PROFILE LINK: http://www.facebook.com/ankit.kumar.17489