Vodafone India Complaints & Reviews

As per the Vodafone iphone 6 scheme I had purchased an iphone from Croma store in Mulund. The transaction date was on 14.03.2015 through HDFC Credit card which was a partner bank. The charge slip clearly mentions an amount of Rs.9333/- as cash back to be received after 90 days. However, this has not been received yet. After followups with HDFC Bank I have been intimated that since the phone was not used on Vodafone number, cash back cannot be given. Contention here is that if there was a precondition to use the Vodafone number on iphone this should have been informed during the transaction. Had this been known, I would have continued to use Vodafone number on iphone purchased and not on the other number. This is an incidence of cheating the customer by not providing complete information on hidden conditions.

I had a very bad experience ever at Kalyani Nagar, Pune Vodafone Store. I made a request for inter state vodafone portability from Gujarat circle To Maharashtra Circle on my no [protected]. I completed entire process, submitted all required documents and was told that it will get done within a week. Where as Ms. Shruti ( A store executive ) lost my form and all documents in first attempt. In second attempt, she forgot to register my port in code in their system. They made me visit the store 10 times unnecessarily and this has been in continuation since past 60 days. Really pathetic service I have ever experienced from any network provider

Dear Sir, I request Vodafone to deactivate my Postpaid SIM card [protected] in 28th August, 2015 Request No is[protected]. I was informed it will be deactivated on 5th of September. To ensure it, i request the status of my Deactivation. I was informed by a customer care that your previous request is invalid so once again the request is raised on the same day so that it will be deactivated by 12th of September 2015. But my connection is not deactivated after that also. So i raised a complaint No.[protected]. I was informed it will be deactivated. But still no deactivation is made. i'm getting cheated by this company by charging unnecessary rentals on me. I'm Frustrated & Tired. I kindly request you as INDIAN CITIZEN to take some severe action against this company. To save INDIAN CITIZENS falling under the prey like this. Regards, S.Damodharan

My mobile number is [protected]. I have never subscribed for Biscoot store pack or unlimited videos pack but still Rs 45+90= rs135 has been deducted from my number. Please stop deducting money from my number illegally and refund already deducted amount asap. Thanks, Saurabh Sharma, [protected]

After my continuous 7 call to customer care (to 198 @ 8:41 PM to 9:44 PM dated 15 oct 2015)and explaining on every call for 10-25 mins all says they transfer the line to retention team and after waiting for 15 min it finally disconnect .
Following are the serious of problem faced by me:
1. I was getting higher bill every months so i visited their office at JMD Gurgaon to change my plan, the agent refused to do so as its 17th of the month and told me to come on 10th of next month
2. Next moth when i visited on 10th they say your bill is not generated come on 14th and when i visited on 14th - i decided to do the porting to new network but again they say that some one misguided you we apologise, please come on next month 10th we will do it and parallel to this they also give request to change you plan into 199 so in case if company charge for full month for poarting it will be less price to you (again one more lie it is always charge as pro data).
3.Finally when i decided to change my network and given the request for porting on 15th Sep-2015 morning, i got the call from Retention Team and given me the plan 999 Fully Loaded plan and i agreed with this plan.
4.Is that was the solution BIG NO the company just waited for a 10th and again changed my plan on 10-oct-2015 to 199 without any request after 15 sep-2015.
6. then again afer so long calls 0n 12th and 48 mins call on 13th oct-2015. checking the fact they agreed and changed my plan from 199 to 999 fully loaded plan which was confirmed by SMS at 7:44 PM, 13 oct 2015.
7. But still Persecution/Harassment is continued re again 15 oct i got the sms that your plan is changed into 199 and when i called their customer care after my continuous 7 call to customer care (to 198 @ 8:41 PM to 9:44 PM dated 15 oct 2015)and explaining on every call for 10-25 mins all says they transfer the line to retention team and after waiting for 15 min it finally disconnect.
What should i do i don't know...i can't change my no. and bill are very high
My email ID sharma.[protected]@icloud.com

Unfortunately my mobile data is On. But I don't search any browsing and I saw a few minute I have lost my talk time balance Rs.18 And I trying to connected to customers care services 7 times but I haven't response to Vodafone customer care services. So I am complaints to Vodafone and get back the my lost talk time. Regards please. Thanks.

Dear sir/madam Sub:-porting issue for vodafone no.[protected] Me vodafone store ADIAMMA MOBILE Section 17 Opp Sangam Travels Hiraghat Road Ulhasnagar ULHASNAGAR ULHASNAGAR THANE VASAI 421003 me vist kiya change of name ke liye par vaha convert sim only for postpaid me hi issue kar rahe the. But me call center me conform kiya ki hooga ki nahi to unone kaha ki prepaid me mile ga. But jub mene port ke liye no. Beja to mera mnp ka no. Ki request blcok kar dii fir vodafne se call back aaya n meri requist accept kar di but fir se unone call kiya ki aap ko apke no. Ka prepaid to prepaid servies millegi fir main gaya vodafone store main fir bhi unone servies nhi di iss karan main MNP ki servies ko apply kiya for airtel main but unone woho bhi request is rejecte kar diya hai Please help mee Mukesh khatri [protected]

Vodafone india has activated Mobile Mela Service without my consent and deducted Rs. 35. This is not a mistake of my side. Neither I requested nor I am interested about such services.Therefore I request you to take necessary step to credit my amount at the earliest. A photo of money deduction message has been attached. Thanks and regards Rohit Sinha c/o- Sabita singh, canning town, 24 pgs(south), mobile-[protected]

Let me be very clear. The problem is that my call rates are too high. I clearly see the overly charged balance. Please let them be reduced or im sorry I have to switch to some other network. Action taken as soon as possible will be appreciated. I am a consumer I know my rights very well and expect some soft and good change. Thankyou. My contact number is [protected].

On[protected] I went to Vodafone Store (located in stadium road, Bareilly-243003, Uttar Pradesh, India) I visit this store as I want to Port my no. from BSNL to Vodafone. It was said to me to fill the form. I said okay. There are certain details required to be filled in the form, Instead of helping me with filling the form the staff in the store was busy playing game and surfing internet on their mobile phone. And when i asked him certain things he misbehaved and rudely answered. I decided not to take the Vodafone network if this is the customer service are there in the local store. And finally, I am satisfied with the customer service of Idea.

Hi, my father is using this Vodafone number for more 6 years first he was using as postal and recently changed to prepaid. Now a days he doesnt know where is balance is going all of a sudden. so am in need of last three months call history of his number to check and his the number is [protected]. please help me to get the call history for his number.

Please stop harresing me for the data services which i am not using i had requested on 1900 to stop data servise in the month of august 2015, still i am getti9ng bill for data uses which i am not using at all still got bill of rupees 249.24 for the month of 07 august 2015, also i got bill for unused data in the month of july 2015, which i paid, please do not do this, and reembass my money which i paid to u in fear of disconnection of services, as i talked to your customer care executive she told me they will solve the issue but still i am getting haressed mentally by vodafone for services which i am not using my mob no is [protected] my name rohitkumar yadav, from mumbai

I'm using Vodafone 666 red business plan and i paid my bill on 13th September 2015 at night 10 pm, and Vodafone services is still not working i had complained about this to their customer care service when they called me to pay the bill, i already told them i had paid my dues lat night and ask them to activate my services, but still i'm suffering from the same situation and waiting for the services activated.

Hello My name is Indira and my num is [protected] I am using this number for almost three years I had no issues previously but for past few months I have issues with the bills.I am being charged extra for data usage which I never exceeded I always use my Vodafone app in my mobile and dial *111# to check my aavailable data balance I have never exceeded but this month and last month I was charged extra for data usage and when I wrote to complaints they said everything is computerized this that.. When I never exceeded my data how your computer says I exceeded its the same computer that says I have data available and also in app it shows I have data balance how come when it comes to billing you charge extra saying that I exceeded. I know even now I will get the same response this a computerized bill thi that. I have track of all my data usage . Charging for usage which was not done and saying you used we charged accordingly is not a proper answer. I never exceeded my data but still you charge and you will continue to charge with fake bills hence if I don't get a proper answer my next step will be switching to a better loyal network provider .

I'm taken new postpaid connection from Daishar Still mine postpaid NOS not active; I call on helpline nos they told yours NOS not actives tell verification pending plz visit near vodefone showroom or service centre why I need to visit and how irresponsible staffs and very worst management of Daishar vodefone corporate staff don't have manner how

Dear Sir,

This complaint is regarding the bill issues with Vodafone, my Cell number was ([protected]). During the month on April-May, I was travelling to US and had requested for international roaming along with the plan just prior to leaving abroad.

The day I returned from US they barred my all outgoing calls due to non-payment. This was done without any prior intimation. When I called them back to check they said my billed and unbilled amount was around Rs. 60, 000 (Sixty thousands). They were unable to give me any further information due to the server issue. They also mentioned that there could be a possibility of an error in the bill as the amount was very high. This conversation took place as soon I landed in India.

Post that discussion, I sent many emails and made many calls to Vodafone to resolve the issue. They were very unhelpful to resolve this; it was due to my persistent following up (three months) with them that they realized their mistake and they reversed Rs. 55, 099.22. Below is the email snapshot I received on Sept 24th.

“Further, we wish to inform you that we have already processed an adjustment of Rs.55099.22/- charged towards data charges in international roaming levied in your bill dated 25/06/2015. The amount has been already credited in your amount due.”

Since over last four months, I followed with them regularly. It was me who was keen to close these issues. However, due to delayed response and frequent changing of relationship managers it became impossible for complete resolutions. I could never have my second discussion with any one relationship managers as they kept changing. Also, recently when a collection executive came to my house he failed to produce his id card.

This is not the first time Vodafone has made such mistake, in the past ( a couple of years ago) they had to tender an apology letter to me for their mistake. Since this is completely vodafone’s mistake and I have to suffer due to it, I had to physically go to Banks, Utilities to changes my number and also spent considerable time changing numbers at various online forum. This has caused be lot of inconvenience

Through you, I wish Vodafone should be penalized for this mess so that other middle income group won't suffer like me. For my benefit, I may get the compensation for physical and mental agony.

Girish Rao
[protected]

Dear sir. I'm user if mob [protected] it is a postpaid connection ..i was purchased this sim card in month of feb 2015 and have submitted all nessary documents along with advanced rs.500 against this sim card. The agent was saying ur number will start with in a 2 days. ...it same activated but sim card not deliver to me ...the salesman was used my number. ...After a month i recvd a Vodafone bill ...than I'm shocked. ...suddenly i had visited to vodafone store. ...he was taken my complaint but not resolved after i revisited again vodafone store and saying that I'm going to lodge a complaint in court. ..than he was resolved my problem. Now I'm using this vodafone number last 2 month Yesterday i have received a bill of rs 1800 that mentioning pervious due is 780 ...but sir as per vodafone bill my pervious bill amt of rs 320 and same i have paid through net banking and same i recvd a confurmation mssg from Vodafone. Now I'm again dispointed that I'm not a free those keep visiting vodafone store and waited my time to talking with fool person. Aur request to u I'm a tax payer citizens of inda pls take nessary action against this vodafone

Sir I'm a user of vodafone network and I saw an offer of RC75= 1GB 2G, 28D .so I recharged with rs. 75 and all I got was 300MB 2G for 10D .tell me what should I do .few days back I got the same offer for rs.97 and then also they chated me with 400MB 2G balance and when I contacted customer care instead of accepting there fault they started fighting

I got transfer davangere to tumkur in karnataka, but in tumkur vodafon store person santosh not able to convence me denied to change my address, so lastly i hav to take decision to disconnect my connection, dueto such kind of people working in vodafon store who are not at all intrested to interact the customer.

Sanjay Gupta

Oct 13 (1 day ago)

to vodafonecare.r., vodafonebillon., vodafone.mum, corporatecare.., nodal.rajasthan
Dear Madam/Sir.

I am waiting for your response i told to you that i have been stoped 7
or 8 August 2015 then how to come bill of downloading .

kindly send correct bill.
mo. no-[protected]
WITH REGARDS

SANJAY GUPTA

On 10/12/15, Sanjay Gupta wrote:
> Dear Sir./Madam
>
> I am not understand when i have been stopped download active service in
> 7August 2015 than who to come of 387 amount and it is your every month
> process for extra billing
>
> *Kindly explain otherwise i will take the legal action against Vodafone *.
>
> Sorry i will not pay of these amount and send again correct bill .
>
> I request to you that this type billing will not be show in my next bill
> other wise i
> *will not give any reminder for you and i will take legal action against
> Vodafone and i will send the mail your MD Mr. Sunil .*
>
> *Again request to you kindly send correct bill with service tax deduction
> on 387 rs.*
>
>
> With Regards
>
> Sanjay Gupta
>
>
>
>[protected] Forwarded message[protected]
> From:
> Date: Mon, Oct 12, 2015 at 3:30 PM
> Subject: (Duplicate)[IMPORTANT]: Your Vodafone E-Bill for Account
> No:1581252
> To: [protected]@gmail.com
>
>
> PRIVATE & CONFIDENTIAL
>
> Hello,
>
> Please find your Vodafone E-bill attached along with this mail. For your
> security, your E-bill comes in a password-protected PDF format. You can
> view it, save it for future reference and even print copies if needed.
>
> *Your Current Vodafone bill amount is Rs.1636.29 due on[protected].*
>
> You will need Adobe Acrobat to open the attached E-bill. To download it,
> click
> here
>
> To open the PDF, you will need to enter a password, which is a combination
> of the first 4 letters of your name (as you registered it with Vodafone)
> and the last 4 digits of your Vodafone number. Examples in the table below:
> Name Number Password (lower case only) Suresh Gandhi 9XXXXX8008 sure8008
> S.K.Gandhi 9XXXXX8008 s.k.8008 Communications ltd* 9XXXXX8008 comm8008 *If
> your number is registered in the name of your company. Please add our
> E-mail id (the From Address) to your address book to ensure that our mails
> always reach your inbox and not as spams. Gmail users, please check your
> various other inbox tabs Chrome users need to check that POP UP is not
> blocked to ensure bill download. If you are unable to view this bill,
> please visit www.vodafone.com and view, save and
> download your bill.
> To view your previous month's bills *On your PC or Laptop*
> Log on to vodafone.in/myvodafone *On your mobile phone*
> Log on to Vodafone live!
> Click on Menu >Info Services > My Vodafone How you can pay your bill *Quick
> Bill Pay*
> Log on to www.vodafone.in Pay your bill from anywhere with My
> Vodafone app. Available on all app stores. SMS *MYVF* to *199* to download.
> *m-pesa™*
> Pay bills with the m-pesa app and
> earn up to Rs. 50/month for 6 months
> for more offer details, click here
> *Direct Debit*
> From your bank/ credit card account. *At Vodafone Stores*
> Pay by cash, cheque/ credit card. Make your bill FREE!! Pay
> using Citi Reward points
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> .
> This is an auto-mailer. Please do not reply to this mail.
> For assistance with your E-bill, contact Vodafone Care by
> Phone : 199 or [protected] | Mail: vodafonecare.[protected]@vodafone.com | Website
> www.vodafone.in.
>
>