Vodafone India Complaints & Reviews

Dear sir/madam Sub:-porting issue for vodafone no.[protected] Me vodafone store ADIAMMA MOBILE Section 17 Opp Sangam Travels Hiraghat Road Ulhasnagar ULHASNAGAR ULHASNAGAR THANE VASAI 421003 me vist kiya change of name ke liye par vaha convert sim only for postpaid me hi issue kar rahe the. But me call center me conform kiya ki hooga ki nahi to unone kaha ki prepaid me mile ga. But jub mene port ke liye no. Beja to mera mnp ka no. Ki request blcok kar dii fir vodafne se call back aaya n meri requist accept kar di but fir se unone call kiya ki aap ko apke no. Ka prepaid to prepaid servies millegi fir main gaya vodafone store main fir bhi unone servies nhi di iss karan main MNP ki servies ko apply kiya for airtel main but unone woho bhi request is rejecte kar diya hai Please help mee Mukesh khatri [protected]

Vodafone india has activated Mobile Mela Service without my consent and deducted Rs. 35. This is not a mistake of my side. Neither I requested nor I am interested about such services.Therefore I request you to take necessary step to credit my amount at the earliest. A photo of money deduction message has been attached. Thanks and regards Rohit Sinha c/o- Sabita singh, canning town, 24 pgs(south), mobile-[protected]

Let me be very clear. The problem is that my call rates are too high. I clearly see the overly charged balance. Please let them be reduced or im sorry I have to switch to some other network. Action taken as soon as possible will be appreciated. I am a consumer I know my rights very well and expect some soft and good change. Thankyou. My contact number is [protected].

On[protected] I went to Vodafone Store (located in stadium road, Bareilly-243003, Uttar Pradesh, India) I visit this store as I want to Port my no. from BSNL to Vodafone. It was said to me to fill the form. I said okay. There are certain details required to be filled in the form, Instead of helping me with filling the form the staff in the store was busy playing game and surfing internet on their mobile phone. And when i asked him certain things he misbehaved and rudely answered. I decided not to take the Vodafone network if this is the customer service are there in the local store. And finally, I am satisfied with the customer service of Idea.

Hi, my father is using this Vodafone number for more 6 years first he was using as postal and recently changed to prepaid. Now a days he doesnt know where is balance is going all of a sudden. so am in need of last three months call history of his number to check and his the number is [protected]. please help me to get the call history for his number.

Please stop harresing me for the data services which i am not using i had requested on 1900 to stop data servise in the month of august 2015, still i am getti9ng bill for data uses which i am not using at all still got bill of rupees 249.24 for the month of 07 august 2015, also i got bill for unused data in the month of july 2015, which i paid, please do not do this, and reembass my money which i paid to u in fear of disconnection of services, as i talked to your customer care executive she told me they will solve the issue but still i am getting haressed mentally by vodafone for services which i am not using my mob no is [protected] my name rohitkumar yadav, from mumbai

I'm using Vodafone 666 red business plan and i paid my bill on 13th September 2015 at night 10 pm, and Vodafone services is still not working i had complained about this to their customer care service when they called me to pay the bill, i already told them i had paid my dues lat night and ask them to activate my services, but still i'm suffering from the same situation and waiting for the services activated.

Hello My name is Indira and my num is [protected] I am using this number for almost three years I had no issues previously but for past few months I have issues with the bills.I am being charged extra for data usage which I never exceeded I always use my Vodafone app in my mobile and dial *111# to check my aavailable data balance I have never exceeded but this month and last month I was charged extra for data usage and when I wrote to complaints they said everything is computerized this that.. When I never exceeded my data how your computer says I exceeded its the same computer that says I have data available and also in app it shows I have data balance how come when it comes to billing you charge extra saying that I exceeded. I know even now I will get the same response this a computerized bill thi that. I have track of all my data usage . Charging for usage which was not done and saying you used we charged accordingly is not a proper answer. I never exceeded my data but still you charge and you will continue to charge with fake bills hence if I don't get a proper answer my next step will be switching to a better loyal network provider .

I'm taken new postpaid connection from Daishar Still mine postpaid NOS not active; I call on helpline nos they told yours NOS not actives tell verification pending plz visit near vodefone showroom or service centre why I need to visit and how irresponsible staffs and very worst management of Daishar vodefone corporate staff don't have manner how

Dear Sir,

This complaint is regarding the bill issues with Vodafone, my Cell number was ([protected]). During the month on April-May, I was travelling to US and had requested for international roaming along with the plan just prior to leaving abroad.

The day I returned from US they barred my all outgoing calls due to non-payment. This was done without any prior intimation. When I called them back to check they said my billed and unbilled amount was around Rs. 60, 000 (Sixty thousands). They were unable to give me any further information due to the server issue. They also mentioned that there could be a possibility of an error in the bill as the amount was very high. This conversation took place as soon I landed in India.

Post that discussion, I sent many emails and made many calls to Vodafone to resolve the issue. They were very unhelpful to resolve this; it was due to my persistent following up (three months) with them that they realized their mistake and they reversed Rs. 55, 099.22. Below is the email snapshot I received on Sept 24th.

“Further, we wish to inform you that we have already processed an adjustment of Rs.55099.22/- charged towards data charges in international roaming levied in your bill dated 25/06/2015. The amount has been already credited in your amount due.”

Since over last four months, I followed with them regularly. It was me who was keen to close these issues. However, due to delayed response and frequent changing of relationship managers it became impossible for complete resolutions. I could never have my second discussion with any one relationship managers as they kept changing. Also, recently when a collection executive came to my house he failed to produce his id card.

This is not the first time Vodafone has made such mistake, in the past ( a couple of years ago) they had to tender an apology letter to me for their mistake. Since this is completely vodafone’s mistake and I have to suffer due to it, I had to physically go to Banks, Utilities to changes my number and also spent considerable time changing numbers at various online forum. This has caused be lot of inconvenience

Through you, I wish Vodafone should be penalized for this mess so that other middle income group won't suffer like me. For my benefit, I may get the compensation for physical and mental agony.

Girish Rao
[protected]

Dear sir. I'm user if mob [protected] it is a postpaid connection ..i was purchased this sim card in month of feb 2015 and have submitted all nessary documents along with advanced rs.500 against this sim card. The agent was saying ur number will start with in a 2 days. ...it same activated but sim card not deliver to me ...the salesman was used my number. ...After a month i recvd a Vodafone bill ...than I'm shocked. ...suddenly i had visited to vodafone store. ...he was taken my complaint but not resolved after i revisited again vodafone store and saying that I'm going to lodge a complaint in court. ..than he was resolved my problem. Now I'm using this vodafone number last 2 month Yesterday i have received a bill of rs 1800 that mentioning pervious due is 780 ...but sir as per vodafone bill my pervious bill amt of rs 320 and same i have paid through net banking and same i recvd a confurmation mssg from Vodafone. Now I'm again dispointed that I'm not a free those keep visiting vodafone store and waited my time to talking with fool person. Aur request to u I'm a tax payer citizens of inda pls take nessary action against this vodafone

Sir I'm a user of vodafone network and I saw an offer of RC75= 1GB 2G, 28D .so I recharged with rs. 75 and all I got was 300MB 2G for 10D .tell me what should I do .few days back I got the same offer for rs.97 and then also they chated me with 400MB 2G balance and when I contacted customer care instead of accepting there fault they started fighting

I got transfer davangere to tumkur in karnataka, but in tumkur vodafon store person santosh not able to convence me denied to change my address, so lastly i hav to take decision to disconnect my connection, dueto such kind of people working in vodafon store who are not at all intrested to interact the customer.

Sanjay Gupta

Oct 13 (1 day ago)

to vodafonecare.r., vodafonebillon., vodafone.mum, corporatecare.., nodal.rajasthan
Dear Madam/Sir.

I am waiting for your response i told to you that i have been stoped 7
or 8 August 2015 then how to come bill of downloading .

kindly send correct bill.
mo. no-[protected]
WITH REGARDS

SANJAY GUPTA

On 10/12/15, Sanjay Gupta wrote:
> Dear Sir./Madam
>
> I am not understand when i have been stopped download active service in
> 7August 2015 than who to come of 387 amount and it is your every month
> process for extra billing
>
> *Kindly explain otherwise i will take the legal action against Vodafone *.
>
> Sorry i will not pay of these amount and send again correct bill .
>
> I request to you that this type billing will not be show in my next bill
> other wise i
> *will not give any reminder for you and i will take legal action against
> Vodafone and i will send the mail your MD Mr. Sunil .*
>
> *Again request to you kindly send correct bill with service tax deduction
> on 387 rs.*
>
>
> With Regards
>
> Sanjay Gupta
>
>
>
>[protected] Forwarded message[protected]
> From:
> Date: Mon, Oct 12, 2015 at 3:30 PM
> Subject: (Duplicate)[IMPORTANT]: Your Vodafone E-Bill for Account
> No:1581252
> To: [protected]@gmail.com
>
>
> PRIVATE & CONFIDENTIAL
>
> Hello,
>
> Please find your Vodafone E-bill attached along with this mail. For your
> security, your E-bill comes in a password-protected PDF format. You can
> view it, save it for future reference and even print copies if needed.
>
> *Your Current Vodafone bill amount is Rs.1636.29 due on[protected].*
>
> You will need Adobe Acrobat to open the attached E-bill. To download it,
> click
> here
>
> To open the PDF, you will need to enter a password, which is a combination
> of the first 4 letters of your name (as you registered it with Vodafone)
> and the last 4 digits of your Vodafone number. Examples in the table below:
> Name Number Password (lower case only) Suresh Gandhi 9XXXXX8008 sure8008
> S.K.Gandhi 9XXXXX8008 s.k.8008 Communications ltd* 9XXXXX8008 comm8008 *If
> your number is registered in the name of your company. Please add our
> E-mail id (the From Address) to your address book to ensure that our mails
> always reach your inbox and not as spams. Gmail users, please check your
> various other inbox tabs Chrome users need to check that POP UP is not
> blocked to ensure bill download. If you are unable to view this bill,
> please visit www.vodafone.com and view, save and
> download your bill.
> To view your previous month's bills *On your PC or Laptop*
> Log on to vodafone.in/myvodafone *On your mobile phone*
> Log on to Vodafone live!
> Click on Menu >Info Services > My Vodafone How you can pay your bill *Quick
> Bill Pay*
> Log on to www.vodafone.in Pay your bill from anywhere with My
> Vodafone app. Available on all app stores. SMS *MYVF* to *199* to download.
> *m-pesa™*
> Pay bills with the m-pesa app and
> earn up to Rs. 50/month for 6 months
> for more offer details, click here
> *Direct Debit*
> From your bank/ credit card account. *At Vodafone Stores*
> Pay by cash, cheque/ credit card. Make your bill FREE!! Pay
> using Citi Reward points
> Join us on
> FacebookFollow us on Twitter For terms & conditions click here
> .
> This is an auto-mailer. Please do not reply to this mail.
> For assistance with your E-bill, contact Vodafone Care by
> Phone : 199 or [protected] | Mail: vodafonecare.[protected]@vodafone.com | Website
> www.vodafone.in.
>
>

To whom it may concern I am using Vodafone mobile number bearing Account No :[protected] for the past 3 years now. However, during the past few weeks I am facing particular issues with discrepancies in billing. This problem particularly happened after the technical snag during the month of Aug 2015. Vodafone was undergoing some system updations and as a result they had issued multiple bills the break up and charges were not clear to me. My miseries increased more when suddenly the mobile bills shot to approx Rs 6000/-. During this period I have been interacting with customer care executives over telephone and even have mailed them seeking assistance and clarifications. Surprinsingly, I have been charged for 3700 sms in the above mentioned bill. Out of these 3700 sms as per the bill I have sent 3000 sms to a particular number (which as per me is not known to me). Even before resolvinng my queries they have blocked my outgoing and sms services from today i.e. 14.10.2015.

Main te 3rd complent kar raha hoon do baar main complent kar chuka hoon iske baad bhi koi nahi sun raha hai. sirf vodafone ki taraf se call aati hai aur kehte hai ki main chek kar ke aapko call back kar raha hoon aur phir koi call nahi aati. 3rd complaints Sir/Madam Mera naam ADESH KUMAR YADAV hai maine vodafone ka postpaid mobile number [protected] 22/02/2014 ko liya tha. jiske liye mujhse Rs-250/- SECURITY ke liye gaye the aur kaha gaya tha ki jab aap apne ye number prepaid/close karenge to aapko ye SECURITY ke Rs-250/- 45-60 dino ke andar cheque ke dwara waapas kar diye jaayenge. maine apna number [protected] 02/07/2014 ko close karwa diya tha 3 month ke baad vodafone store gaya to kaha gaya ki abhi aapka cheque nahi aaya hai 15-20 dino ke baad phir main vodafone store gaya phir bhi koi jawab nahi diya main 4-5 baar vodafone store ja chuka hoon aur koi bhi meri baat nahi sun raha hai. VODAFONE NUMBER: [protected] ADDRESS: SHANTI VIHAR SITHOURA ROAD NEAR SACHIN TENT HOUSE BAREILLY-243001 Alternate number: [protected] Email address: [protected]@gmail.com

In my monthly postpaid bill an amount of 448 was charged extra. Upon raising complaint got reply - our system was getting upgraded so the billing system ignored the plans active on the number and calculated bills. Now we can compensate only partially (as a favor) and rest you bear. Why should I bear when the company's system was under maintenance and they did not bother to check the bills before dispatching. How can after committing blunder mistakes in bills preparation the company can shamelessly reply that as a gratitude we will credit partially !! Mobile number - [protected]

Dear Vodafone, Yesterday I had a talk with our customer care to know abt one offer. They inform me one offer but they didn't tell the restriction of the recharge method. After I did a recharge some other pack has been activated. At the same time I try to call the customer service but I couldn't get xonnect. Morning the call has been attended and they are telling the restriction of recharge. What should I except from Vodafone. Thanks

Hi I have been a Vodafone customer for 6years now. My vodafone no [protected]. Vodafone has resorted to fraud and cheat lately for making quick bucks!! I have been using vodafone no for 6yrs and never activated ISD as i never required the same!! Vodafone all of a sudden activated ISD calling on my number and even went ahead and charged 50 for calls and messages!!! I have not even used Vodafone to make any calls or sent any ISD messages!! When I complained to Mr Rajesh from Nodal dept, he said that amount is correctly charged and cannot be reversed!!Not sure why TRAI is not making service providers pay fine, if customers have to keep verifying for monthly bills!! I have found similar mistakes in past 4 months and Vodafone has not learnt any lesson!! Also, Vodafone shares customers no's to telemarketers, Vodafone gives access to all vodafone customer nos for money!! I get 4-5 calls a day and when i raise a complaint Vodafone goes ahead and closes the complaint, giving an excuse!! I need an apology and compensation from Vodafone for cheating and sharing my number with tele callers for money!!

You might have seen, Vodafone is selling SIM cards with 1+1 offer etc, through foot paths. Please don't get cheated. Its a fake campaigning. Here is my experience and many of the Customers say the same. When we buy the SIM cards, they charge you 100 Rs. Even after three days your SIM will not get activated. When you check they say, address verification failed. Then you will resubmit the Address proof again. Again after three days,...