Vodafone India — Deactivated my number [protected] without any reason /prior notice

Address:	Bangalore, Karnataka
Website:	Vodafone

Hi,

Vodafone has deactivated my prepaid connection [protected] on 6th May, 2016 without any reason or prior notice and kept my balance in that and when I complaint they are asking to buy a new connection and they are not ready to provide the refund of balance amount in that connection.
I have not requested for any deactivation but the request is submitted by Vodafone itself with request no. [protected] on 6th May without even mentioning any reason.

I did the porting of the number from Delhi-NCR Postpaid to Karnataka Prepaid number. I already paid the amount due for the postpaid number on 24th April. Once the payment is received, they discontinued my
number on 27th April. Then I visited the Vodafone store and the number started working.

Again on 6th May, they have deactivated my number without my request and knowledge. I called customer care, they don't have any information and asked me to visit the Vodafone store again. In Vodafone
store, they were asking me to buy a new connection and they are not even ready to provide the balance amount of my number which is deactivated by them.

Then I sent an email to vodafonecare.[protected]@vodafone.com on 11th May for which the response should come within 1 working day. But they didn't reply.
This is the worst way anyone can treat their customer.

Kindly help me to get my number activated with the balance in it.

Thanks,
Annapurna Jha