Vodafone India Complaints & Reviews

Dear Sir,

on 02.06.16 there were two transaction made by some unknown person by paying his vodaphone bill amounting 2500/- each ( this has happened on 02.6.16 at 16.43 to 16.46 ) .
this transaction is not made by me
this is fraudulent transaction made by unknown person . i intimated to bank about the same
There must be record that on 02.06.16 who made these two transactions of 2500/- each at 4.43 to 4.46. I dont have the mobile no for which the amount has been paid
BUT I HAVE THE MOBILE NO FROM WHICH I GOT THE CALL THAT IS [protected]. Whose number is this pl help me in this regard, as i have made a police complaint also.
jatinder kumar
[protected]

I have a postpaid vodafone connection i want to discontinue it. I visit vodafone store 5 times during 6months and pay my whole bill and i gave them written request to discontinue my but they did not disconnect it.. They charge me monthly rent every month. When i go to store to complaint this problem they said pay your rent first afrer we disconnect your connection but they did not disconnect it please sove my problem otherwise i will go to file a conplaint against vodafone

Hi.

I am muthukumar having vodafone no [protected] using for the past 11 years

Last three months, automatically skillderby service activated more than 10 times and i immediately send stop msg to 155223 to deactivated it. I called your customer care talked and they told me we will subtract from your bill, this month also added after your assurance, i need a permanent solution and i won't pay this month bill until clarification and deduction from your side. Waiting for your reply to proceed further to change the my cug connection to another service provider or not

I made a call to customer care to know the plan details of my no [protected], but it ia surprised to note that one of the cuatomer care executives mr. Gaurav katiyar arrogantly replied and refused to provide details. Again and again he has replies arrogantly and finaly not provided the details. After asking details higher authority for resolution of the problem the said executive has the same reply and has disconnected my call and thus couldn't know the detaila of the plan. Also the said person has given information for change of service provider.

Dear helpdesk,

I am facing this issue from last six months, i had requested for discontinuation of [protected] number on 19th december 2015.

Within 8-10 days vodafone issued this number to mr. Dhanajay trivedi from ghatkopar vodafone gallery; i have this much detail only about number transfer. When i come to know from gallery that he is using that number i straight away sent an email that i wont be responsible to pay for this number any more. Mr. Trivedi continued using that number and bill amount went up to 5000 rs.

Now vodafone has barred my existing number from last 8 days. I did not transfer that number to mr. Trivedi infact i have never met this person.

I am getting same response as always that you have to pay this bill as documents shows your name and address unless n until you don't pay this bill we wont restart your existing number.

I am really fed up with this issue; its a mental torture for the mistake which has not done from me. Its not about bill its about truth.

I am sure i will get justice on this; that person used that number made this much bill and not showing courtesy to pay the bill too.

Thank you in advance for your kind cooperation.

I have attached some images of mail communication.

Regards,

Shreekant naik

Jun 3, 2016
Data usage
Data pack cheating twice in vodafone in one day
I have add superheo 3g pack and get 1200 mb and using... But within 5 hrs it showed you have 50% balance which is only 600mb. I have done only 10 to 12 text line what's up text chat and for that they have shown me 600mb which is not possible i have called customer care but no proper reply they r just arguing that i have used it but how can i justify it when i have not used data and still it's reduce please help me. Vodafone is charging rupees 50 for knowing 1 month data usage detail which just harassment of customer. My phone was in purse for half and hour and still it's showing 150 mb consumption in tht time how don't know

I got a message which told me about the tv channel service activated on your phone it cut my balance of 8rs but i did not activate any type of service. This is the fault of the company. I also called on toll free customer care number but it also charged. I want my balance my as fast as you can. These types of faults happened many times before this incident. I am also frustrated from this network. When i activate my internet 3g it takes 10minutes to start and many times it gives 2g instead of 3g. This company did fraud with me. I want my balance back

I spoke to a vodafone agent on 4th april and she told me to pay the outstanding and i paid the outstanding bills and said to deactivate it and convert it to prepaid. She said okay and she didn't process it.
Next month i got the bill generated and i inquired about this and they are saying you have to pay the generated bill and then only we will deactivate. I have a complaint[protected] to them even now they are saying to pay it.

I am prepaid customer of vodafone. Vodafone has been deducting money from my account since long stating that i have subscribed for the value added services. This is a consistent problem. Even if i am browsing through google using my net pack, at times, i end up receiving message telling me that i have subscribed for the service. The amount deducted varies from rs. 25 for 7 days to rs.50 for 7 days.
I once complained furiously to the vodafone customer care and they refunded my amount for that particular service activation.
Also, while browsing net, there is no pop-up notification or message even if i have clicked on some of the links unknowingly.

So i was porting from vodafone to airtel and a vodafone executive called and offered me a scheme which would solve my problem.
Proposed scheme:
250 - 1000 mins free (800 local +200 std)
299 - 1gb unlimited data 3g after 1 gb @60kbps

However all my current packs are dropped and there is no internet pack activated and neither is the other talk time activated.

I have called the customer care multiple times and they have promised to solve the same in 24hrs and now 10 days have passed. Its just frustrating how sad the customer service is at vodafone. Whatever contact center application they are using and i am sure its oracle is the worst they cant manage customers. Kindly resolve this (Hopefully)

I had done this for my 3 numbers [protected], [protected], [protected]

Though sim [protected] is blocked 2 month back, vodafone is still generating the bill without responding to any mail communication.

Asked to pay the due amount of 1600+ after knowing i have blocked the sim. And than generated a new bill for this month of amount 1400 though not for a single minute sim is used and asking in the same way. And when i mention i have done the last payment, they are mentioning like i need to go to vodafone store to block the number.
Than 2 month back how did they came to know i have blocked the sim if so.

I vishal khanduja of bilaspur cg 495001, i requested for a 1 gb internet plan
for a month. For about 3 months this cycle is not working in a correct manner as on a particular day around 500 mb is removed from that data pack without any extra usage.Nor we are getting any support from the customer care office of Vodafone India neither we are getting any support from the local Vodafone store.My mobile no. is [protected].The dates of removing the mb were as follows(near about these dates):
1st June 2016,
21st May 2016,
10th April 2016,
Please take proper actions that I don't face the same problem again and again.

I m sorry to inform you that i m get an offer on recharged 169 and get 1 gb 3 g data for 28 days but after recharged on 29/05/2016 i m still not get the benefits because my offer pack not activated for this issue i m complained on 29/05/2016 at night 8:10 to customer care for two times my companied no is[protected]
Frm the last 6 days gone my internet pack not activated and ur customer care dnt know about the matter what is happening they r just told that ur problem will solved soon but last 6 days gone still not activated now what to do take some necessary action and activate my offer pack what i recharged
Thanking you regards
Gaurov krishna roy

Dear Sir, I am using Vodafone Postpaid sim and I have problem that Value Added services is activated automatically which I don't activate. In May 3-4 times services had been activated automatically. They apply the charges on bill when I complaint customer care for it they told me that there is the new rule of his company from 1 May not to waive the charges on bill.I had complaint in every month for this and in May I had complaint 3-4 times for this.In this month I again faced the same problem. Please Sir stop this.I hope you will take action against it as soon as possible.

I have purchased Vodafone prepaid around 2 months ago. Then i have ask to switch to postpaid. Next day I got a call from number for the same and she sent her man to collect the relevant documents. I have gave him all the necessary documents and within few days my postpaid card has been active. But from 16th May they suspended my services for my number saying that the address I gave they are not able to verify it. while few days back I got the Bill of the vodafone postpaid number. So I have asked the same question to their executives that if my address is not verified than how you able to send the Bill at my address?

They have no answer of it and just saying me that they will sort out my issue. My services is still in suspended mode. Due to this I can't make any transactions because that number is linked up with my account number and without it I can't make any transactions.

Please do the needful.

Hello my name is Bikash Baishya and I'm a Vodafone customer. I'm from Assam. I tried to complaint against my some problem to a customer care man name Rupam Baidya. But he refused to take my complaint and he behaved so rudely. Before that I also tried to complaint against my problem. But that customer care man also behaved rudely to me. I forgot his name but still I can remember his title n his title was saikia. I want to complaint against that customer care man whose name is Rupam Baidya.

I am Vodafone customer and my mob number is [protected]. I saw many aids on media about Vodafone network and I also think Vodafone network is good. But, this all false about networks. I face a big problem due to these false aids, when I reached other station that is Banbasa Uttrakhand. I shocked and face many problem due to bad network and am not able to talk with other also customer care, many times, I try Vodafone customer care on mobile. But due to bad network am not reached their. Every time call drop and am facing big problem. But my major problem is that:-
I have get a data pack offer on dated 28 may 16 that is i[censored] recharge of Rs 497/- you will get 3.25 GB 3G data for 28 days. i activated this plan and get 3.25 Gb data. But many times am suffering internet but am not able to use this data pack in this area (Banabasa, Utrakhand) due to very bad network of Vodafone. In this way, if i not used this pack that’s the wastage of my money due to fault of Vodafone company.

So, I request you pls to solve my problem and tell me earlier what I do and how I get out from this problem otherwise.

Thanking You,

NITIN SHARMA
MOB- [protected]
MOB-[protected]
EMAIL ID [protected]@GMAIL.COM

Dear sir,
my vodafone postpaid number [protected]. I used last 2 year. Now my number is port on airtel on 25 april 2016,
problem is that- last payment deduct to my hdfc bank 167. On 15 may 2016 after number port on airtel. Customer care is told me your amount 167 refund to bank on 20 may 2016. But now bank statement is not show on amount. Bank stament also attch on attachment.
I am also call on vodafone care and also email. But no reply for satistfactation.
More details on bank statement attachment

plase help me and also suggest me. What will i do.

Ajay ateriya
[protected], [protected]
hoshangabad m.P.

On 01.06.2016 a lady from Mumbai fraudulently transferred Rs.5000.00 each from my SBI & SBI Bank accounts.Yesterday i had send a complaint reg.this in the mail id vodafonecare.[protected]@vodafone.com. No reply received yet. Please take steps to verify the credits and refund the same.

Adv.Mohanachandran.P.V.
2nd Floor
NAP Building
Sahodara Samajam Road
Vanchiyoor, Tvm-35
Mob.[protected]

Change in billing cycle and over billing
—

My billing cycle have been changed 3 times in last one year, without consent.

Plus every time the new bill generated is for full month but billing period is less than full month.

Again in april 206 2 bills have been generated - first bill on 5th for full month on 4.4.2016 and second bill on 26th for 5.4.2016 to 25.4.2016. Both bills are for my full monthly rental of rs.666+tax = 762. How can second bill with 19days be for full month rental of rs.666.

It seems like vodafone is in financial crunch and wants to make money by overcharging innocent customers.

When i complaint the complaint was rejected stating "billing is correct". The complaint number is[protected] registered on 27 may 2016 and closed with horrible response, no solution and over charging.

I wish we had class action suits in india, so that all overcharged customers could file a case in court against vodafone in one class action suit.