Vodafone India Complaints & Reviews

As per offer made to me thru SMS on 03rd Oct' 15, I charged for Rs 147 on 3rd Oct'15 to get 1GB (3G) data, but I got only 500MB data. Complaint registered on 199. Complaint No is [protected]. I was assured that remaining 500MB data will be charged by 01.14pm on 08th oct. But not updated. Kindly check.

Sir, i logged issues on my dongle not working and no internet is coming from one year but still nobody is fixing this problem. I have been paying the money for this post paid connection without internet. My dongle is absolutely not in use becuase of the internet speed. Every time when i logged the complaint they are closing the case without resolving the problem. Answer is mobile is switched off. this is completely wrong and nobody is calling me or emailing me about the issue. Please help in resolving this issue at the earliest. complaint numbers are :[protected] and[protected]

I have been calling in your customer care since last Two months for Mobile Number [protected], I have complained the i have taken data plan for One Month(July) but they are not deactivating the data plan saying that server is updating, since last to months no data plan is active on my number and charging me extra

Hi i'm veera my number is [protected](Andhra vodafone), my number is deactivated i don't know why but i'm using this number.past 8 years i'm using this number.see without informing why you people are doing like that i don't know and it is post paid number i'm paid my total out standing balance and again i given deposit and identity documents KADAPA VODAFONE store 5/09/2015 same number activation but still they are not activate my number .what the hell you are doing without informing deactivated my line.Actually i activated so many services like bank, job and etc.please help me to activate this number very important.See if there is any problem for my bank accounts then see what will happen.i wont care anyone this is my last request. Best regards, [protected].

I have received a SMS stating "Hello! Glamour Zone pack is now active on your number as requested. This service is valid till[protected]. and a 15 days rental of Rs. 45 has been deducted. Your current Balance post service activation is Rs. XXX.XXX. To deactivate SMS STOP to or call 155223(toll free). " from vodafone. I never subscribed to any packs, this is happening for 2nd time. I have already raised a complaints and never took action. This is some kinda cheat, I have seen many people have faced the same kinda of cheat. Do really vodafone have answer for this?

- I have a corporate Vodafone plan - E_Connect_3G_375_2015 (Mob No. - [protected]). I was informed by Vodafone representative at my company that this plan includes data pack of "1gb of 3g and above that unlimited free 2g".However, from the past 3 months after the limit of 1gb of 3g, I switched to 2G. And this 2G data is not free and I have been charged heavily. This should not have happened. - Secondly, To resolve this issue, I have spoken to customer care (first time-25/09/2015). The customer care representative told me to write an email since I have a corporate package. This is ridiculous as your auto-generated acknowledgment mentions the following numbers thereby giving the option of Customer Care service to Corporate users as well: Vodafone Care Contact numbers Vodafone Care : 199 or +91- [protected] For complaints/requests : 198 (toll free) Fax number : +91- [protected] Website : www.vodafone.in - Thirdly, I have tweeted about my issue over 9-11 times to your Twitter handle @VodafoneIN and they have responded with the same reply "We could not reach you on your number". This is totally false. I have not got a single call from Vodafone. - I again called to Vodafone customer care (2nd time) around 1 week ago, to register a complaint. The representative informed me that a complaint was registered. However, I didn't get a Complaint ID. And the issue remained unresolved. - Today I called twice to the Customer Care (3rd time & 4th time). I spoke to Tushar Thakkar and Gaurav for around half an hour with both. They told me no complaint was registered, no email was sent to Vodafone from my side. They also informed me that a data pack of Rs. 650/- is subscribed on my number. Tushar also directed me to call 55666 which is unavailable. In addition to the above mentioned problems, my outgoing calls were blocked for around 2 weeks. Also, I am getting the "please pay the bill for uninterrupted services". My complaint is not being acknowledged and solved by Vodafone. - A data pack of Rs. 650/- was subscribed without my knowledge and permission. - There is over-charging on using 2G for Rs.375/- package. I do not have time and energy to write/call/tweet to you time and again. Request you to: - Re-calculate my bill and remove the 2G charges incurred - Remove the Rs. 650/- plan and do not subscribe to any plan on my number without my knowledge

I have a 99 Rs rental postpaid plan. they activated my data plan without any message of activation in feb 2014. i came to know about this in july upto which i continued to pay 150 Rs data plan without using the data. i was told that data plan will be deactivted from august after i complained 3-4 times.but i was shocked when i was charged for data plan again in august bill. after complaining to nodal officer (which took weeks to process) i got 171 Rs waiver (which i dont know how it was calculated). now i have got sept bill and again i have been charged 150 Rs + tax and 96 Rs for late payment of august bill (which was paid late because they took weeks to correct their own mistake). moreover when i call the customer care they charge me 50 ps/ 3 min (usually they waste time during call and call goes on for 20-25 mins) and i have to call atleast 5-6 times until i get a concrete feedback. if this is how they loot customers in urban areas think of how much fraud they must be committing against rural customers. i want people of india to boycott vodafone and switch over to tata docomo or airtel or reliance or idea.

I am sharing herewith Vodafone India's Pathetic Customer Service! How they have retained a Loyal Customer;s Money Since Almost One Year! Vodafone India has Retained My Security Deposit & Excess Payment Amount Since 1 Year from The Day I ported Out to Another Network in 30th July 2014. I have game them several reminders firstly over phones calls & then Emails but nothing has helped in shaking their morality much. After failing to wake up their Customer Service Team, I brought This Into The knowledge of their Nodal Team just to see no response from them as well. Then I took the matter to the Elite Vodafone India Appellate Team but they have been turning deaf ears to my complaint since many months! My painful story stands as the brightest example of their so called immaculate "CUSTOMER SERVICE" which could probably prove to be a Case Study for others to improvise on customer service domain. This is really disappointing to state that after waiting for one long year & after making 50 calls and writing exactly 30 e-mails what I have received from Vodafone is only my "Excess Payment Cheque" on 3rd Sep '15 !!! This is the brightest example of how Vodafone mis-treat their honest & loyal customers & make fool of them. Even your brand logo "The Little Pug" appears to be more loyal in all your marketing communications!!! Now, could Vodafone India or anyone from the elite VODAFONE APPELLATE TEAM please explain to me about how many more months shall I wait or how many more mails or calls I need to escalate to awake their morality so that you can send me my "Security Deposit Cheque" ??? Don't they really think that my patience is being tested now??? I think I should also seek an interest on this amount lying with them since last one year. After they have been much ignorant I have decided to take theis matter up with various Consumer Forums and other Social Media platforms to teach them a good lesson!!! Finally, I have asked them over mail to retain the mere amount with them as a donation from my side & have also decided to write a humble letter explaining this pain story to Mr. Sunil Sood, the MD& CEO of Vodafone India Ltd. This is not about a mere amount, it's about ethics and morality which Vodafone India as an Organization should inculcate in it's culture!!! The Link to My Facebook Complaint: https://www.facebook.com/vodafoneIN/posts/[protected]?pnref=story Thanks & Regards, Siddharth Shankar Pradhan

My outgoing call services have been barred from 5/10/2015 onwards for not paying my previous operator's bill. The previous circle was Vodafone Delhi. I paid the same day into the Vodafone website & forwarded the email showing payment to Vodafone back asking for restoration of outgoing call services. It has been four days since then & repeated inputs to their system have failed. If you do not intend to do this anytime soon I suppose I should port out again! The website of Vodafone doesn't allow submission of complaints either

Hi, I have used the vodafone corporate Mobile service in bangalore from December 2013 to June 2015. But the bill which was generated on June 1st for the period[protected] to[protected] was improper and in June 2015 i have shifted to USA and so i asked them to stop my service and make the correction on my June 1st bill and let me know the final amount so that i can clear the final bill. I was using the plan with monthly rental of RS.149 (plan ST_CR_MV_E_Connect_149) which includes 500MB of free mobile internet but vodafone has added some Rs.550 one time charge and Rs.580 mobile internet charge(for 228.22MB usage ) without any intimation to me in the bill which i got on june 1st(for the period[protected] to[protected]. From June onwards i am keep asking them to make the correction in my bill while dropping emails with my registered corporate id to their corporate id (corpcare.[protected]@vodafone.com) but no one has replied to me or no one is interested to understand my concern. From last two months i am getting a bill recovery e-mails from Legal.[protected]@vodafone.com to pay the amount of Rs.1747.79 and in the mail it is also mentioned for any clarification please contact Syed On Mobile # [protected] between 10 am to 6 pm. I have called this guy 3 days back and tried to inform him the complete situation but he is not ready to listen me and was talking in a very unprofessional manner and finally he asked me do you have any proof that you did not ask for the additional services?( in very harsh manner). I said no one asked me for additional service either through e-mail or through phone that is why i am not interested to pay for the services which i have not opted. Hence requesting you to please solve this matter from vodafone and ask them to generate the proper bill as per my rental plan of Rs.149 so that i can pay them and close this matter. I have tried my best to get the proper bill but no one is listening and even the person who responded me (Syed), it is not worth to talk with him. Thanks, Shobhit Email: [protected]@gmail.com Mob:+[protected]

Wrong Billing Hello, I have vodafone corporate postpaid mobile number -[protected]. In my bill of month July, August, September there are extra charges rs-338, 600 and 200 plus taxes for unknown VAS services named d2c_samsung_app_cl, masti_clubw_35, hng_musicview_29.Though I have not activated any of these services.From first time I have always complained at these contacts nodal.[protected]@vodafone.com, corporatecare.[protected]@vodafone.com, vicky.[protected]@vodafone.com, sridip. [protected]@vodafone.com.They refunded only July month wrong VAS charges.Now they are saying that those services are activated by my side.My plan 499 has 100 rs discount, 2000 local call minuites and 1.5GB 3G and unlimited 2G internet.In the above mentioned month's bills no internet is used of 1.5GB.Even when asked them that if they have any proof of my service uses, then they only one thing is telling that I have activated these services.I mentioned them that no extra service would be without my prior email intimation, but it still happening though they told me this would not happen in future again.Now they denying to refund all wrong charges. Even these same thing happening with my other friends also for their vodafone CUG postpaid numbers. Please help me out from these fraudulent things.They are looting customer so easily like this everyday. These thing should be stopped.Telephone companies are implementing with mobile makers especially samsung lowend mobiles some software APIs to activate such theft services without the consent of the user. Thanks and regards, Mahiuddin Khan

They have called on my wife mobile number, which is also in my name and taken confirmation from her for the tariff plan upgrade and they have changed the plan also without my confirmation. Connection is on my name and they have not taken permission from me and how can they upgrade the tariff plan without my permission. This is fraud and cheating case. When I have called to the customer care they said they cannot take the request nor the complain through phone but they can the plan without my permission over the phone. When I told them that I will go the consumer forum they said nothing will happen and consumer will not able to do anything to Vodafone. I have same kind of problem from the vodafone in past also on regular basis. They have to down grade the plan to my previous tariff plan and compensation for the cheating, fraud and harassment.

Such Cheat Vodafone you guys ! Not a single penny worth you guys ! This is how you treat your Corporate customers ! Store Location :- C/O SAI Communication Manish Blitz Building, Pune Solapur Road, Hadapsar, Pune – 411028. 1st Visit :- 18 AUG I have visited Vodafone store in Pune -Hadapsar (executive -Maria). - Me :- I have raised request to change my plan to minimal rental and activation of International Roaming from next cycle - Executive-Maria :- plan 99 will be activated and International Roaming activation with no charge. 1st Cheat, Even after asking to change plan from next billing cycle it was change next day, I lost my current plan 3G data and current month benifits. 2nd Visit :- 19 AUG I have ask to restore my Original plan of rental 666 and apply my above request of Minimal Rental and International roaming from next billing Cycle. Executive - Maria :- No Problem, Will be done. 2nd Cheat, Incorrect plan of rental 999 activated without any reason. 3rd Visit :- 20 AUG again, I have ask to restore my Original plan of rental 666 and apply my above request of Minimal Rental and International roaming from next billing Cycle. 3rd Cheat, Till date no reply, no action taken Even after this I contacted executive Maria and ask her to take action on this request, it is no reply till date. Today I see my billed amount is 2250. I want my original request (Minimal rental 99 and activation of International Roaming) to be taken care immediately, also waive of all the irrelevant rental changes applied on me for plan 999 I never requested that plan.

Vodafone has closed my mobile no. and issued that no to some body else without even neither notifying me nor notifying to the alternate no. provided. As per the vodafone store located at Liluah, Howrah, the representative name Mr. Rakesh said that vodafone can close anybody's no. at any time without notification do whatever I can do. I request you to please take some action regarding this.

I had Vodafone no [protected]. I had gone to US for 5 months. On return on 21 Sep 15, found that calls are barred. I immediately recharged for Rs 150/- . Recharge was confirmed & I made few calls. Next morning my connection informs me that services not available. I contacted Vodafone store west mall, Janakpuri Delhi. They said the sim has gone wrong and would get me new Sim will be provided. Week later said services disconnected for not using the service for more than 3 months.
I agree with your rules. But I was not aware of your rules as I was abroad. But why did you welcome me on return and accepted recharge amount.SMS messages are retained. My all official work was done on this number.
. Having explained my position, I request to restore my no and connection or refund my recharge amount.

I had got wrong charged in my billing, i called to customer care on 4t sep for deactivation 530 min and activation 220 std min, but as per my bill customer care team activated 220 min std on 4th sep and deactivated on same date 4th sep 2015 and again activated 220 std minute on 5th Sep 2015, but he didn't deactivated my 530 min std for mobile no [protected] which i got extra 240 rupees charged and i asked for waiver but they are not providing please resolve

Hi, On my number "[protected]" it was often to have call drops when initially subscribed to Vodafone, But now a days its going so frequent, that even I am paying for those calls as well. I live in heart of city and having very expensive mobile to place sim card for connectivity. But feeling so harassed that vodafone remind me in between important calls. I really don't know how vodafone do advertise on national televisions for great service and a connectivity, when they are not able to full filling the basic connectivity even in single place. I need my refund related to call drops otherwise will claim for waste of time, and doing against the service what they claim Thanks- Shivendra ([protected])

Today (7.10.2015) suddenly I received message at 3.30 PM on my number [protected], states" super model club is now activated as requested, service valid till 22.10.2015 for 15 days rental of rs. 75", from "VT-VFCARE" (Vodafone customer care).How any service can be activated without any consent of consumer. and forced to even pay. I want that to be refunded, an apologize letter from Vodafone. or will claim for my time and pathetic service from providers. Thanks.- Shivendra ([protected])

My name is vijay tomar and my mobile number is [protected]. i am facing network problem from last 5 months.network bar are 1 out of 5.i have to a make a call 2 or 3 times which increase my bill. call automatically drop due to network failure.i registered many complains against this to Vodafone store in sector 50 Noida. they simply registered my complain and say network team will call you in 7 days. our team is working on this pleae have some patience.m facing this problem from last 5 months how much i have to wait for this. how much additional bill i pay to Vodaphone for this problem i charge 30 Paisa for a call but from last 4 or 5 months m paying 60 to 90 Paisa for a call just because of network issues. network team said me to change my handset. i change 4 handset(samsung gt-7562, nokia handset, xiaomi redmi note 4 g, lumia 520). now tell me what to do.

They have harassed me to pay extra money. later they accepted that they have charged extra and promised me to pay back the money. Almost, 2 years that they have not refunded back the money. I have the relevant mails pertaining to it. Please help.