Volkswagen India Complaints & Reviews

I would like to Introduce myself as Siddhant Tomar Presently working with jet airways.
I will be highly obliged if you kindly pay attention to my complaint which is as follows
Make/Model:Jetta Highline-White A/T
Owner's Name:Siddhant Tomar
Dealer's Name- Viraj Automobiles Pvt. Ltd.
A-18, Sector 6,
Noida - 201301
New Delhi & NCR
Date Of Purchase : 11th nov 2012
Date Of Expiry Of Temp. Registration:22nd Dec 2012
Email I.d: [protected]@gmail.com
i have purchased a VW JETTA HIGHLINE model from the above showroom on the 11th of nov 2012.i was promised by the sales head team Mr.Sharad and his sales executive Mr.ajay that i will be given all assistance from the dealer's end to obtain the registration of my car as i was outstationed customer based in meerut-U.P and not putting up in noida.He also promised me that a choice number can be arranged and wont be a problem.I am sorry to inform you that the even after a great deal of efforts and argument from the entire team of VW noida including the Sales head Mr.sharad their is very little help which has been offered to me obtain R.C of my car.the fact that my temporary registration has expired and i still dont have been any other document of legality in hand , leaves my car worth lakhs to bite dust in a garage ever since 22nd of dec2012.Inspite of my regular complains to the sales head regarding his team not taking enough interest in my case nothing has been done to aid my case.They are not even receiving my calls these days which forces me to travel all the way from meerut to noida everytime i have to know the status of my documents.i have been given all sort of execuses in past 15 days.i have personally been to meerut RTO to ensure that the series of my number required has opened up where as in the dealer is still trying to take me on ride by telling me that the series is yet not available or you will have in a day or two's time every time i call or visit them personnally.what hurts the most is that inspite of my complaints to all top bosses no one is even ready to keep me informed regarding the progress of my case.now they have stopped responding to my calls all together.if required i can even go ahead and present VW my call records to press my charges against the dealer and its team.
And if its of any help let me mention this across to you that even the temporary registration was offered to me as much as after 10-15 days after the purchase of my car.till then i was running the car on a TC number and i was given the story by Mr.sharad that because the car has been arranged from some other show room in delhi hence forth the delay!!!!the car itself was arranged after the due date of sale as the showroom never had the car in stock but none the less they convinced for booking.
the enitre team of VW noida has mis treated/misguided me in all possible ways( in particular mention to MR.AJAY-sales excutive/Sales head -Mr.Sharad/Mr.Neeraj-Registration Department).it took them more then 17 days even to mail a receipt of confirmation of my number which was done on 12th of dec.it took me more than 100 calls and a lot of argument with the entire even to have the receipt of confirmation of number.finally i was given the receipt of number on 29th dec which if required can be confirmed to VW as i have the forwarded mail with date and email i.d in my inbox.ever since then i have been struggling to obtain My R.C from the dealer.every new day i am given a new story new thoughts/new commitments only to last till the next day .
the least i expect is not to see the car lying in the garage and that to because of sheer negligence of dealer.not only this causes inconvenience to me as a customer but also compromises the brandname and integrity of VW.the odd hours in which i am writing this email should present you my due consirn for my car and lack of faith in the dealer.In such time of crises i look up to you and the team of VW to aid me and to take strict and prompt action in this case so as enabale me receive my required documents as early as possible.

Pathetic Sales Team headed by a Careless and Non Customer friendly Sales Head Mr Chandan Singh ([protected]), He offered me 0% Scheme and after taking booking amount and loan approved, refused to deliver car stating dealer is making loss. I was forcibly asked to take my money back. The junior team members kept on tracing sales head of showroom and he went absconding, Shame on dealership for defaming Volkswagon Brand , I decide not to take the car , If first interaction (Sales Team) is pathetic how would be service.

Moreover he refused to provide Company (RM number) for any further feedback for behaviour.

SHAME SHAME Volkswagon for such dealers

My car, volkswagen polo(KL 58 F 6633) got breakdown on 17th oct 2012 near bangalore international airport. i contacted the tool free no of pick up vehicle and my car was taken to the near by showroom(PALACE CROSS(JALAHALLI). they told will inform you after checking. the next day they called and told me that my oil sump has got leaked and it has to be changed. i told them to replace it and give my car ASAP. on 26th oct 2012 they called me and told my vehicle is ready and u can come and take. i went there paid the estimated bill of amount around 19000 rs. after i paid d bill took ma car and started coming out if the showrum. nearly 200m ran i found that there is no pulling for the vehicle and i returned back. d guy from there told me,wait let me check. another guy came and took my car for test drive and got breakdown n d way. the car which has been totally repaired from the showroom got breakdown again. the guy was saying sorry and all and he told will check and let u know. the next day he is telling that it has got some engine problem. and also said its the company fault, once the manager comes will help u out ASAP.

Till now, from the above mentioned date my vehicle is still der. there was no response from thier side. i used to call them and ask wot happened and enquire. also they gave me a estimation of around 4 lakh rs to repair the vehicle. that too when i went to the showroom when there was no response from thier side. i also compaint more than 5 times to the volkswagen through phonecall. but no response from thier side.

I just want to register complaint agianst the PALACE CROSS service centre and against VOLSWAGEN for poor service, response and no proper feedback

Regards

HISHAM MOHAMED TAHA
MOB NO - [protected]
EMAIL - [protected]@YAHOO.COM

Dear sir,

I have been complaining to VOLKSWAGEN on various issues in my car POLO HIGHLINE purchased on 8th Feb'12 from S.Delhi Volkswagen Dealer and their after the problems has been still unresolved and currently the car is stationed at W.Delhi Volkswagen dealer where the service engineer and the RBM has visited and confirmed the issues that are there in the car. However they are not responding to the queries as manufacturing...

I had purchased a brand new Volkswagon Vento On 23rd Oct 2012 from BHARAT MOTORS. Two weeks before i met with an accident and damaged the right mirror of my car. I visited the showroom with my car insurance papers to claim my damages. Its already been 15days and still the dealers are unable to get a new mirror.
I regularly call to inquire about the product, but the sales persons or the customer care representative either don't receive the phone or else talk in a rudely accent.

I would like to let everyone that the BHARAT volkswagon dealer is the worst service provider. They neither attend the customers properly nor fix the damages, claims on time.

R.C.Mahapatra
[protected]

Regn No: OD 02B 2954

In my vento(petrol) when i use to drive the car with airconditioner on water comes out inside the car from the place where a filter has been fitted in the dashborrd on the other side of driver. I have told this problem in jallandhar ( lally motors) as well as in pathankot volkswagen also .but both of them could not rectify the samr. I am very much disappointed with the services of both the dealers and planning to go to the cosumer court .

This complaint is regarding the improper and unsatisfactory servicing done for my volkswagon polo in the service station located in agra. there is a lot of noise coming from the right hand front side of the car and it is yet not founded that what the problem is actually. I have given this complaint on my first service and it is not yet solved. the people at the service station told me that it is a manufacturing default by the company. If this is a manufacturing default then i want the company to check the car properly and do the required for it. I have also found that they don't do the complete sound check of the car as my doors make noises and other sounds are also there even when i am not a rash driver rather i drive very carefully. I am very disappointed by the service of my car .

Praveen Kumar Saxena
Shreyas Gramin Bank (Chief Manager)
H-20, Gyan Sarovar colony, Aligarh
[protected]

I had given my car to Vidyut Motors Pune in August 2012 for monsoon checkup and Engine oil + filter change.
The Service Adviser - Kiran (Phone number [protected]) took my car and made the job card and took my signature on it.
While handing it over to him, I had strictly instructed him not to change the oil till the time in am in front of the car. He agreed to it and said that once you are back, we will change the oil.
When i returned back to the service center, i was delivered the car while i was waiting for him to attend to me while we change the oil together.
But to my horror, he mentioned that the oil was changed. When i asked for the job card, there was no mention about the oil change on it.
Then he called the service technician who had to do it. The technician said, that he had forgotten to put it in the job card once done. So he updated the Job card after i asked for the Job card.
I demanded to speak to a senior personnel over there.
Then i was introduced to Mr. Shriraj (Contact Number [protected] / [protected]) who refused to prove it to me that they had changed to oil.
I demanded to him that they remove the oil and show me that the oil is new. He refused and said that we are sorry sir, i can't do that as we have a lot of load and no ramp is free to do a job again.
I was upset and unhappy so i took their numbers and left after paying the oil change bill amount of approx Rs. 4600.00
now when i gave my car for 1st service to B.U. Bhandari, Wakad, they said to me that it is impossible to find out whether the oil has been changed or not as it is a diesel vehicle and so there is some carbon present in the engine which doesn't allow the engine oil to be clean.
now, what i am concerned about is that the engine oil today (not even 15000 kms done) the Engine oil is jet black and contains a lot of Burr accumulated in it.
This proves that Vidyut motors had not changed the Engine oil at oil, but MAY have only topped up with a few ml oil.
what do I do to take them to task and may someone hand over the Customer Relations Manager for Pune West Zone.
Regards
Vinay Panchang
[protected]
Pune

I am writing this email to you as the last resort . I had purchased a 1.6L
Red VW Polo number MH 02 CL 1289 in the first week of april ,2012 from
Tornado Motors Andheri Link Road through sales executive Mr. Paresh. After a
month or so my car started giving problems which was mostly about an
unidentifiable noise. I had to visit the workshop located in Andheri (East)
atleast 6-7 times but to no avail. My car had barely run 900 kms by then. Mr
Milind your ex head of the workshop stands testimony for that. The MOUNT was
changed 3 times apparently. I was assisted by Mr Prashant and Mr Amit. Even
then I wasn't satisfied but I had no option but to take the car home Again
after some time the noise persisted and I had to go to the workshop to get
it sorted. Last tuesday AGAIN my dashboard started giving a rattling noise ,
the brakes made a very weird sound and I was promised that I will get the
car in proper condition but obviously even after a week they did not live
upto their promise. I had to test drive the car with 3 drivers namely Mr
Alfred , Mr Balaram and Mr Imran who are working with different wings of the
workshop. Plus I had to test drive other 2 VW polos and one Vento to prove
my point. I spent a good 4 hours on a working day doing something your
technicians should have sorted a week ago. Again Mr Amit asked me for day
more to solve the problem. Next day Mr Amit made me pay Rs.787 because
according to him the brakes needed skimming due to dusting. I did what what
asked to me to do. Its been 2 days since I've taken my car and the dashboard
is still rattling and the brake is still making a sound and there is another
new sound in the trunk. I have wasted thousands of rupees in petrol for all
the worthless test drives your techncians make and my commuting from Juhu on
working days waiting at the service centre for 3-4 or even 6 hrs sometimes.
Plus I have to shut my office and come. Its a 4400 kms run car barely 8-9
months old and I am SICK of your so called " GERMAN ENGINEERING" and so
talked about HORRIBLE CUSTOMER SERVICE. On top of this your new workshop
head Mr. Dipak Singh asks me for one last chance. This is proposterous. The
most shoudy thing I have ever witnessed. I have purchased a 7 lakh top line
vehicle to go through so much physical and mental trauma. I have send plenty
of complains to your customer feed back calls but to no avail. 9 month old
car - 13-15 visits to the service centre - and still the car is making all
the noises possible. I have had it very frankly. So this is my last resort .
I either go to the consumer forum and the press to get my due because and I
am sick and tired of this non sense or I get a replaced vehicle as soon as
possible. If you do stand for any bit of trust and support and help I hope
you will look into this matter very seriously.
Thank you
Shaad Usmani

Sir/Madam,

I, Shri. Arun K. Raikar owner of Vehicle Volkswagen Vento Highline diesel, registration no. GA-08-F-6515 was on my way to attend an important function with my family at Kolhapur on 29/11/2012 at around 8.00 a.m, on the way somewhere near Sanquelim the car started giving jerks and then stopped in the middle of the road. I was shocked with such a poor performance of your vehicle. I missed an important function due to the negligence in services of your company. This caused great difficulty and mental harassment to me and my family . I had to face the same problem earlier with the same vehicle while I was going from Canacona to Margao with my family when I reached Karmal ghat, it started giving jerks and showed an error in orange colour on the screen of the car and then stopped in the middle of the road in the afternoon. I was held up with my family on Karmal ghat in the hot sun for almost four hours. I was again held up in the middle of my journey. This caused great difficulty and mental torture/ harassment to me and my family members. Now within a span of just two months this is the second time that this vehicle of mine has given this problem. This shows that your staff didn’t attend the problem of this vehicle properly when it was brought in your service centre. This is clear cheating on part of your company, you take the vehicle for repairs or services and don’t attend them properly. It is very sad to say that a reputed company like yours is cheating their customers by giving them false promises and false assurance of good service and quality. My client has suffered a lot of trouble, mental and physical torture because of your company. This clearly shows that my client has been given a defective vehicle instead of a new vehicle by your company. When I called up in the service centre asking for the problem in the vehicle, one Mr. Swapnil from your service centre attended my call and told me that some part of my vehicle need to be changed and it is not available right now in the showroom and it will take 8 to 10 days time to get that part. I tried calling your Manager Shri. Ashok shenoi to tell my grievances, but he did not attend a single phone call of mine, neither he was available in the office when I went to meet him personally.
I request that my grievances be attended at the earliest as I purchased this Vehicle from your company having great faith in your name and services. I am in great difficulty now and none of your staff are cooperating properly. I am very sorry to say that your company didn’t live up to the promises it made.
Regards,
Shri. Arun K. Raikar.

Dated[protected]

From
M.SRIGOPAL BAJAJ
53, KUPPU MUTHU STREET,
TRIPLICANE,
CHENNAI 600005

To
The Managing Director,
SUNDARAM MOTORS,
7, Whites Road,
Chennai 600014

Dear Sir,

Ref. : Your Job Card S. no. NIL dated 15-10-12, 4.30pm.
Sub. : Our Vehicle no. TN 06 E 2440 – JETTA TDI.

This is to bring to your kind notice that my above vehicle got suddenly breakdown on Sunday 14th Oct. 2012, while proceeding to Hotel Ashoka at Egmore, Chennai. Immediately it was brought to the notice of an Emergency Volkswagen service and after their inspection it was clearly seen the only a small belt was broken in the enigine and due to Sunday it was towed and brought to the service centre.

Till my father went and enquired about the position of the vehicle, it was neither taken for check-up nor the job card prepared. When enquired, one Mr. M. Venkatesh attended and said we would not undertake the said vehicle for check-up or for service for no reason in my name.

After pleading several requests, Mr. Prakash agreed to take up the vehicle under certain conditions and the job card was prepared in my father’s name at 4.30pm on[protected].

Till 5th of November 2012, nothing was carried out on the vehicle, and after several calls and pleading requests, Prakash after cutting a sorry figure, promised to deliver the vehicle before deepavali.

Again when contacted, they said, due to rats bitten the wires and we are unable to locate the exact fault that why it is not starting. Again after a week, when contacted it was stated Sorry! Sir we are still unable to locate the exact fault. Because till than nothing was done to the vehicle.

All of a sudden on[protected], Prakash called up and reported that the vehile many parts of the engine have been bend and all the parts we have requested the management for Warranty, as the vehicle was just 10 months old. This will take some time.

Again on 16th Nov. Prakash called up and said they have received a mail asking all the photographs of the vehicle to clear the spares under warranty. And the same has been sent and we are expecting a favourable reply. In the meantime we have also placed the required parts to be supplied by the factory under Warranty. No sooner we get the parts from the factory, under priority we shall get ready the vehicle in 2 to 3 days time.

Till the last enquiry on 23rd Nov. and personal visit to the service centre, it was reported that all the parts have come and we would deliver to you by the coming Wednesday / Thursday.
Suddenly, to-day i.e., 26th Nov. my father received a call from Mr. Prakash saying that the vehicle is ready with all the parts fitted and test drive taken, and it is fit for delivery, but we are sorry that you may have to pay a sum neary 82000/- being the parts and serv ice charges, as the management have refused to give Warranty for the spares which were actually twisted due to manufacturing defects.

Still Mr. Prakash promised to give one day and I shall again check with the management people for Warranty and let you know tomorrow the exact position. We had asked him to deliver the vehicle in complete running condition with all the services, water wash and buffering by tomorrow, so that we eould file a claim and damage suit against your company for such a wonderful service for a German based company.

Their was previous service of the vehicle given to same sundaram motors in july and their was huge delay from mr.venkatesh on inspecting the vehicle and it took nearly 14 days to deliver the vehicle that too only after my personal visit to workshop and after huge complain I got the vehicle back that too one late and with out wash and polish.

For this I had complain to Volkswagen to take proper action but till date their has been no reply to my mail also. I suspect some kind of foul being played by workshop people on the vehicle and wanted delay and over billing this seems like clear cut unwanted malpractices. I sincerely want all the parts replaced and to inspected by Volkswagen head office as I suspect huge foul play. If no proper action is taken I would rise a criminal complaint against sundaram motors and official incharge.

Everything happens in your company all of a sudden, without any reason, mistakes at your yard are built up on the customer such as rats bitten, spares twisted and bend due to rats bitten as all the Engine parts are plastic made and so on and so on etc.

Hope you understand the situation of a customer, after dumping 22 lakhs on a vehicle and praying God for the goodness of the vehicle for the past 42 days.

Now we shall meet at the consumer court for a claim amd damage suit which follows shortly.

Thanking you,

Yours Sincerely


M.SRIGOPAL BAJAJ

Had given My VW Vento Petrol (KA03MP6303) for the first servicing (on 15,000km) to Bangalore Motors-Hasserghatta. The car was given in excellent condition boith mechanically and physically. The average mileage at that time was between 11 and 12km with AC in city. now, after servicing it gives only 8-9 km in the city!! Overall, I have lost heavily by giving the car for servicing, though hard to believe!!

Firstly, the booking for servicing was done one month before. No booking code or number was given. When called, they said the number would be given one day before. When called again, they said no number is given as a matter of practice. Anyway, I gave the car but the car came back with bad rattling of the body, suspension and engine. Outside, it did not look even if it had a basic body wash!! Bangalore Motors charged me Rs.8.634/- (Rs.1,752 labour and Rs.6,881/- for parts). In fact, I got the car washed and treated again at 3M giving Rs.4,700. I was upset at the way my beautiful car was spoiled by the Bangalore Motors that in my anxiety, while driving, the tail lamp was broken by a two wheeler. I had to go back to B.M. to replace it after a few days. This, they did a good job because their Mr.Vishwanath supervised it personally. Overall, my car is now in a bad shape with rattling of the body, engine and suspensions.

I do not have any idea how to go about rectifying the bad treatment it got from Bangalore Motors.

Dear sir,

I have purchased my Vento Diesel car on 18th oct'2011 from Bhasin motors Delhi. After completion of 6 months of car the wear and tear of car started. We are regularly servicing the vehicle by Faridabad dealer named Broadway. In that sometimes turbo got faulty sometimes some pipes leak.Now the Broadway people are saying the injectors are getting faulty. I have asked them to replace the injectors, but from last 10 days they don't have injectors too. Can vokswagen explain me that do they manufacture this type of quality cars?? Cant they change the vehicle.


Thanks
Raghav Jindal
Mob no- [protected]
Email ID- [protected]@gmail.com

PLEASE CHECK THIS MAIL WHICH HAS BEEN WRITTEN TO "VOLKSWAGEN CUSTOMER CARE" AND TILL NOW HAVE NOT GET ANY REVERT FROM THEM.


REMINDER 1

Dear Concern,

I have got the calls from your side from Mumbai head office but still
the problem which has been raised to you has not solved as yet.

Ok let me tell you the instances how VW has failed to deliver.

1) After completion of 2 years warranty with regular services my car
has been detected with the problem of EGR cooler (Ezier Cooler)
However you pronounce it. It has been replaced once. Now, after one
month I got to know the same problem has been occured and I have to
pay again for the same part. This is so annoying that Is that kind of
product is VW is manufacturing / or taking from their vendors..??

Even if the part cost near about Rs 28000/- ( which is quite high in
price ). Price would have not been issue but the kind of capacity and
durability which I am seeing in the product is really shocking and so
poor.

for an instance, If again i replace this part and after a month same
problem has been occured again then what does and where does company
stands ?

Firslty, I do not wish to pay because I didnt know that the company's
engine and their parts which it has been made are of so much low in
quality.

2) My car was in workshop from Sunday itself and now its Wednesday
still I have not received it. Means after 4 days the Bhagat's
employees has not able to search where the fault is and now, today
only I have got to know the same problem of EGR cooler needs to change
again.

3) Company like Maruti or company like Fiat if is doing so then I
could have understood because Maruti has cheaper in prices and Fiat
harly people buy.. but where company like VW sells by its brand name
only is facing such kind of problems are hard to believe.

4) Even revert from your customer care is so slow that Bhagat Patiala
has not asked me even that what Kind of serious problem I am facing
that I have mailed to customer care of VW. Means I think they dont
even aware of such mail.

5) Its not only the engine problem there is problems like in power
window, noise in braking system and auto cut of A/c outside wind Vent
gets open automatically so that it gets closed. So the car has
nemourous problem and planning to GET THIS MAIL PRINT TO NEWSPAPAER.
so that other may not get harrassed by VW anymore.


Again at last, I request you do consider it on TOP PRIORITY as no one
has so much time to get their car place for 4 days in workshop and
write a mail to you. Everyone has their own time is precious.


Regards

Upinderjit Singh









On 10/26/12, Upinderjit.[protected]@***********<Upinderjit.[protected]@**********> wrote:
> Dear Concern,
>
> It is so much unwilling mail from my side to Volkswagen, One of the most old
> n Best brand in Car automobile industries is failing to resolve one problem
> which has been detected in my Polo TDI.
>
> The car I have been bought in 2010' with high hopes that what ever the
> conditions maybe the Engine will tell the success of Brand(Volkswagen). One
> of the Major reason for me to Buy this Car was its highly performing
> and long lasting Engine capacity. When polo get launched I was so excited to
> buy and please note I bought this car which was 2nd in the town Patiala,
> Punjab.
>
> Over a period of time, I regularly done the car services from authorized
> Bhagat motors, Patiala. Now, what I have found near 55000 kms the car is
> showing some indication of out of 2 indications one was some yellow spring
> along with yellow engine light. This problem has been showed to Patiala and
> Bathinda authorized dealer for five times and still facing the problem. No
> one is able to get it rectified and they even dont have any idea from how
> and where this problem has come ?
>
> They do the temporary settings with the car and same problem has
> been occurred. I am so dissatisfied with the After Sales Services. I
> have Maruti and Hyundai with me.. Still didn't face any such kind of poor
> service or problem from them.
>
> I am getting married next Month so obviously was planning to Volkswagen
> Jetta, but now things has turned up this way that I could not able to think
> over to VW again. My high spirits and hopes were with VW which is ending up
> with just rust of an ASH.
>
> I am not very sure I will get rid of this problem or not but I have told the
> car broker to sell off the car. But mind you, because of my car suggestion 3
> friends of mine have bought this VW polo. But I am afraid that they probably
> will get the same problem and which might not get effected to our
> friendship.
>
> Anyhow, this is the true feedback from myside which I think need to take
> very seriously by VW for its reputation in the market and for better
> customer service. I hope things will get fine after the honest feedback and
> if not then surely GOD BLESS You guys.
>
>
> Polo TDi
>
>
>
>
>
> Best Regards
>
>
>

Respected sir,
SUB- MANUFACTURING DEFECT IN MY VOLKSWAGEN POLO CAR.
This is to bring to your kind notice that I had purchased a Volkswagen polo car on 25th August 2011 from Bhasin Motors South Ex. Delhi. Since the very first day there had been one defect or the other. On 31.08.2011 after driving just 198 KM within five days of the delivery of car I faced a problem in the meter of the car as it constantly showed a signal that the hand break is up when in actual the hand brake was down . I took the car to the workshop of Volkswagen where they accepted the fact that there is a defect in the meter, they issued a job card and kept the car for whole day. The car was delivered to me with the assurance that the said defect has been rectified.
Than interestingly again on 10.03.2012 another defect in the car occurred when the air conditioning of the car had a problem. I took the car again at the workshop wherein the company again accepted the defect in the air conditioning. They again issued a job card and kept the car till the evening and delivered the car back, again assuring that the defect has been rectified. I with the false assurance that all the defects has been rectified took the delivery.
That to my utter surprise I had gone to Alwar, Rajasthan on 7th august 2012 .While driving back to Delhi i suddenly heard a noise in the engine. I rightly stopped the car and called up the company helpline number and a tow away van was arranged and it took my car to Dhingra motors Gurgaon one of the authorized workshop of Volkswagen. The car meter again didn’t showed any kind of signal of fault. Next day Mr. Ganesh a supervisor called me saying that the oil chamber of the car is broken and there is no engine oil in the car. I told Mr. Ganesh that the car meter never showed any kind of signal of Fault/ low engine oil status . It was only after I heard the noise I immediately stopped the car. But the company didn’t accepted their fault and forced me to take an insurance claim to repair the car as the cost of the damages were very high. For approx. a month I requested the company to repair my car and deliver it to me as it was again a manufacturing defect in the car signal of the meter but to the utter surprise the company didn’t bothered to take a care of it.I wrote more than 20 mails to their head office in germany but surprisingly they replied me by saying that I am from INDIA and it is not possible for them to take care so they told me to contact their india office. Sir in the job card dated 8th august 2012 is also annexed in which the company has clearly mentioned that “the oil chamber found damage , no engine oil in the car and no warning in idle starting condition”.
So finally after a lot of harassment I have filed a case against the company in Consumer Court Delhi.
Sir, I bought this car for Rs. 6,06,930/- with my hard earned money and since three months my car is standing in their workshop. Sir my car is still under warranty.
This is my humble pray to you to kindly help me as I am suffering heavy loss in the absence of my car.

Thanks,
Rishi Shah
B-136 PREET VIHAR DELHI-110092
MOB- [protected]

Sir
I buy a car of Volks wagone Jetta last year. My experience is very bad with company and there customer care. Cars parts quality is very poor. Having many problems. Its tyre and disks are not sufficient for indian... we got this ans by service manager of aurangabad service center. I change my cars tyre twice in a year. And spend 100000 rs in one year for maintenance. Its cluch plate also changed. No one hyire authority person available to talk with us... i log my complain 5 time but result is not good. I chang my cluch plat and my car is in service station till now... its parts r not available in aurangabad service station so they r not able to solve cars problem.
Requesting that if any one know the hyire authoritys ph no pls mention it ... we r redu to talk with them.... other wise w decide to submit a case in court for claim of maintenance..
Prakash agrawal
ph [protected]
[protected]
Thanks

sir...ma name is saneesh...i have a polo...taken from volkswagen branch thiruvanathapuram..car met in an accident...then i went wid ma car to volkswagen thiruvanathapuram branch...at that time some executives o[censored]r branch fight with me and cal abuse languages...they hit ma car also....their name is jibi and ashwin...sir is this is the way 2 behave 2 the customers...shame on u sir...shame on the entire volkswagen...i[censored] didnt take any action against them...i wil inform to police...ma name is saneesh...and ma cntct no: is...[protected]..

One Polo car no. 2090 was purchased by me from world class automobiles Delhi on 7th Sept.2012 the same was damaged in an accident on 20th September2012, but the company has not repaired it till date as they have taken the amount of insurance from me but not paid to the insurance company, which is not my fault. The car has not been repaired in spite of several visits.
Through the reliable source of the company I came to know that the cheque of insurance amount given by the company to Bajaj allianz was dishonoured that is why the insurance company is not providing claim to world class automobiles.
Please tell me to whom should I complaint.
Sangeeta Bothra
[protected], 7 P.M

Sir/madam,

I have purchased a Volkswagen polo OR02BZ1343 from Bharat motors, Bhubaneswar (INDIA).

The purpose of investing the money (which was beyond my wallet) to get your company's vehicle was to get a quality car (German), looks like to be a foolish idea.
My car has failed to start after 3 months on last Sunday night (07/10/12) and the first thing i did , i laughed on myself on investing 7 lakhs to get a quality car.

The car was taken by recovery van and given to showroom on Monday (08/10/11) 10 AM.
MONDAY : The service center people were unable to find the problem. Testing was going on.
TUESDAY : They found it was a wiring problem. Full wiring has been taken out but not getting the problem.
WEDNESDAY : No clue about the wiring problem. Still hunt is going on. At 1:00 PM problem found ----- Dust in the fuel injector. The vehicle has started.
Promised to deliver tomorrow.
THURSDAY : Following are the response after giving call from my side.
Morning:
The report has been send after the reply vehicle will be delivered.
Afternoon:
Irritated response (like i am asking about his vehicle). Report has been sent. We will inform you after reply.
Evening:
Reply has not come. May be will deliver tomorrow.
(Response after my argument) There are many things to be done. These reports are to be done by computer. 20-30 reports are to be generated
so it will take time and the vehicle will be delivered tomorrow.

So after all this i really regret to purchase this car.

Amit Jha

I own a passat petrol TSi variant. The electronics and air con in the car have been malfunctioning for past 6 months. The car is under warranty and the local dealer/service personnel have a carefree attitude when ever the car is taken for service. The complaint still persist and I had tried mailing VW customer care in the past 2 months and all I got was nothing but a phone call assuring me that the next time they will make sure that the car is serviced properly. I bought the car based on the reliability of VW but all I got was only mental trauma and hefty service bills.