Volkswagen India Complaints & Reviews

VOLKSWAGEN — Delay in Delivery and no response of queries

Hi,
I have booked Volkswagen Vento Trendline Petrol Black on 3rd May 2011. I was told that delivery will be done in 15 days. Now its more than a month and there is no update on delivery of car. I have contacted Volkswagen on their website also but no response.

This delay has caused me lot of tension as I had promised my daughter to take her in new car during her summer vacations. I have also paid advance and EMI's have started, am paying interest on something that's not delivered yet.

booking was done at dealer-Maa Sheetla Autowheels Pvt. Ltd, Haldwani.

Dear Mr. Arun Choudhary,
The current status of your vehicle is, we are painting the car and the delivery date will be mid of Feb 2013.

Thank You,
With Warm Regards,

Karan S. Gajebasia
ASM Service
M/s Bhagat Automobiles Pvt. Ltd.
Volkswagen Passenger Vehicles.
Contact No.[protected]



From: Arun [mailto:[protected]@yahoo.com]
Sent: Thursday, January 24, 2013 9:30 PM
To: ASM SERVICE PAT; customer.[protected]@volkswagen.com
Subject: Re: Compliant regarding poor service -SLF15156



Sent from my iPad

On 24-Jan-2013, at 8:39 PM, Arun <[protected]@yahoo.com> wrote:

Once again , i am writing this mail regarding my Car Status( which met with an accident five month back ) , Now this is my final warning to you & if won't get any satisfactory reply from you or Final Deleviery Date by tomorrow day end , i am force to opt to sue you in Consumer court as harassment Case & Delay in providing After Sales Services

Is this a way to treat your premium Coustomers ???? , i am shocked to see that a global company don't bothered for any after sales services !!!!

Need an urgent revert on this or be ready to face the concequences for Harassing me !!!!


Sent from my iPad

On 02-Jan-2013, at 2:59 PM, Arun <[protected]@yahoo.com> wrote:

Sir

Myself Arun Choudhary need to know my latest status of my vehicle as soon as possible and also let me know on which date you are giving my vehicle

Arun Choudhary.
[protected]

Sent from my iPad

On 24-Dec-2012, at 2:34 PM, "ASM SERVICE PAT" <[protected]@vw-bhagat.co.in> wrote:

Respected Sir,

We would like to update you that cutting and wielding is in progress and by the end of this week we would communicate the date of delivery as well.

Regards
Vandana Kaushal
CRE Volkswagen Patiala
[protected]


From: Arun [mailto:[protected]@yahoo.com]
Sent: Saturday, December 22, 2012 6:55 PM
To: NSCI R: Mumbai, Customer-Care
Subject: Fwd: Compliant regarding poor service -SLF15156



Sent from my iPad

Begin forwarded message:

From: Arun <[protected]@yahoo.com>
Date: 22 December 2012 9:42:09 AM IST
To: Crm VW Patiala <[protected]@vw-bhagat.co.in>
Subject: Re: Compliant regarding poor service -SLF15156

Sir

Myself Arun Choudhary need to know my latest status of my vehicle as soon as possible and also let me know on which date you are giving my vehicle

Arun Choudhary.
[protected]

Sent from my iPad

On 17-Dec-2012, at 11:27 AM, "Crm VW Patiala" <[protected]@vw-bhagat.co.in> wrote:

Respected Mr. Arun Choudhary,

This is in regards to your complaint to Volkswagen for the status of your vehicle, we would like to clarify that as communicated to you by our ASM (Assistant Service Manager) we have received the required parts and the denting work is in progress.

Regards
Amanpreet Kaur
Customer Care Executive
Volkswagen Patiala
[protected]


From: Arun [mailto:[protected]@yahoo.com]
Sent: Saturday, December 15, 2012 8:48 PM
To: NSCI R: Mumbai, Customer-Care
Subject: Re: Compliant regarding poor service -SLF15156

To Whom It may Concern
It is very shameful on ur part that no body has bothered to response on email till now as almost a Month has past,

I am feeling like that i have purchased a local made product but that companies too takes care of their customer & in ur case no body even wants to reply on my email

If i don't get any response on my query by 20 th Dec , i may opt to go to consumer Court for my Solution


Sent from my iPad

On 16-Nov-2012, at 10:59 AM, Arun <[protected]@yahoo.com> wrote:

To whom it may concern

My car was accident on 28/09/2012 and next day I gave my car to Volkswagen bhatinda and after four days they shift my car to patiala and told me to collect car in this month but after passing 1.5 month ,spare parts still to reach at oem
We heard about Volkswagen as a service oriented company but this type of poor & unresponsive service makes us unsatisfied & also shifts all our future purchases to some other brands
We need an urgent reply on this .


Sent from my iPad

On 15-Nov-2012, at 4:22 PM, customer.[protected]@volkswagen.co.in wrote:

Date: 11/15/2012

Concern No: SLF15156

Veh Regn No: PIK17

Name of Customer: Mr/Ms. ARUN KUMAR

Dealer Name: Volkswagen Patiala Dealer Location: Patiala

Kind Attn…..

Dear Mr/ Ms. ARUN KUMAR

Greetings from Volkswagen passenger cars!

We acknowledge the receipt of your concern to us and have noted the contents of the same.

We wish to inform you that we have forwarded your concerns to our dealer M/s Volkswagen Patiala(Patiala) and have advised them to attend to the concerns. Please be assured you that your concerns will be resolved under our supervision and as per Volkswagen standards.

If you need any further assistance, kindly feel free to call "Volkswagen India Assistance 24x7. Anytime. Anywhere" on toll free[protected] /[protected] OR write to us at customer.[protected]@volkswagen.co.in.

We thank you for choosing Volkswagen and assure you our best services always.

Best regards,

Customer Care

After sales

Volkswagen Passenger Cars India

Shaman Cars Pvt Ltd — transfer of name

i habe purchase th house in dec-09 in kamothe & i already submitted the all documents for transfer my name on mseb eletric bill in may name i.e.Raju tikare from kantilal gangar,my consumer(Bill-Meter) no is[protected]

Please do the needful
Regards
Raju Tikare
[protected]

VOLKSWAGEN — Dealer services

I had purchased Volswagon comfortline POLO by Haldwani dealer. It was worst experience to deal with them or to get their services commited by executive.

promet replay sir

Polo service

I had given service in salem tamilnadu . thay have not done the service properly. i have given them car back. but the same problem is there.. very bad service. pls reply us. thanku. pls solve the problem.

Volkswagen Vento — FAULTY NAVIGATOR

MY CAR WAS RUNNED FOR 5200 KM ,MODEL VOLESWAGON VENTO TDI,AND NAVIGATOR SUPPLIED WITH CAR IS NOT FUNCTIONING,I AM REPEATDLY FOLLOWING UP FOR REPLACEMENT,BUT NO FEEDBACK RECEIVE.EARLY ACTION REQUESTED.

Volkswagen/Polo — Service

My car (POLO) is only 1 yr old,
It has developed Manufacturing Engine defect (vibration on neutral) .
It has been in the workshop(Volswaken meerut) for more than 2 weeks and they are not even able to figure out the defect/problem.
I want the car to be replaced as it is in warranty period.

Volkswagen Polo — Worst Product & Services

I have Polo TDI. It is the worst car for Indian Roads. Its Oil chamber is broken thrice in 1 and a half year time and the services of its dealers are worst.

RUSTY CHROME LOGOS AND FRONT GRILL PARTS

I own a volkswagen vento trendline dec.2010 model car. The chrome logo on the rear gets rusty and the fron grill parts having chrome strip are also rusty. I do not know why such a Good brand is using inferior quality of chrome parts

door side sound

show room evm ernakulam...KL 17 J 2112 VENTO ...very bad service in EVM ekm

Volkswagen — very bad service of volkswagen car

i baught a new polo car (2 month) then problem arise in the car. There is leak oil from silencer ...
i gave a car at service station at mehsana, its been now ten days go but my car. Still not repaired. And every person worked in VW mehsana told different things above car...

Hi Mr C V Krishna, my name is Anindra Siqueira and I work with a magazine. We are interested in running your story in our consumer affairs section. If you would like us to feature your case, please write in to me at anindra (at) hillroadmedia (dot) com.

VOLKSWAGEN — after sales service

purchasing a vw car became my worst experience ever,,details r as below.
date of bill[protected]

--> insurance actual-as per policy is Rs. 14008 while charged Rs. 14451.

-->accesories costing Rs.7800 charged Rs. 8491. dat to of third class quality..
--> I hvnt received d bill for accessories yet.
whn i personally visitd 2 shwrum,,no 1 ws bothrd 2 listen my problem.

Mr. Jayesh(Sales Manger) ignores d customer aft sellin d car as if he met d customer 4 d 1st time.
4 d prob stated above i visited d shwrum minimun 3 tims n calld Mr Jayesh n Mr. Hasmukh (sales managers) n Mr. Niraj (Accounts dept) minimum 10 to 15 times bt no solutioin till date..
plz luk in to d matr as soon as poss. 2 continue future relations vid me n othr wud b references..

write to you with utter dissatisfaction on buying a Volkswagen car.Here is my experience in details.

I booked my car on the 24th of April 2013 - Polo Highline petrol at an outright purchase.
Since I was interested in the shadow blue colour I was told by the salesman that it will take about 3 weeks to a month for delivery.
So I called the agency after 3 weeks to follow-up and spoke to Shahid who sold the car to me. Each time I called him, he said it still shows in billing and he will call me back in 1-2 days and update me on the status but ahem I never heard from him at all. Late I got to know that he(Shahid) had got transferred to the Santacruz branch.At this point on 20th of May I spoke to Mr Kulkarni who heads the agency to check on the status of the car as it was nearing a month and my car was not delivered and nobody communicated the status on their own and were shy of talking on the phone too.
Every time I called they promised to call back and never called back(this happened 5-6 times). Mr Kulkarni too followed the suit of others and did not call me to update me.

I received a call after 3 days from Ms Sapna that the car is in stock and I can make the remaining payment and the car will be allocated to me.
I picked up my car on the 2nd of May and while driving found out that the wheels were not aligned and it kept pulling towards left on its own.First the agency said I should check the tyre pressure and it cant be an alignment issue as its a new car.After a lot of request to get the car checked by the company workshop it was finally picked up yesterday at 10am (Nayan got this arranged). Till 6 pm I never heard either from the agency or the workshop on the status of the car and what was exactly wrong.when i called them (Nayan and workshop) they both had no clue what was exactly wrong with the car and said that they will call me back.
So my car was gone and I was at a state of exasperation where I didn't know what was happening to it and when it will be brought back.I finally after making some 10 calls got the car back at 9pm. The car from the workshop came is a dirty state and the interiors were soiled,I mean its a new car how can you not clean it after fixing it.
BTW, till now the workshop has not returned my call,I spoke to the receptionist inquiring about the car last evening at 5pm and she said she will ask the service engineer to give me a call back in 1 hour.

I want answers:

Why your staff is shy of keeping the customer informed??
Why nobody takes accountability customer service/satisfaction?
Why was the car gone for 10 hours as wheel alignment repair takes maximum of 1-2 hours.why was this not resolved at a priority basis when the company made a blunder by selling a faulty car.
Is this the German engineering that you keep advertising about?
How can you sell a car with a fault? Don't you have and quality checks before selling?
Why the agency never detected the wheel-alignment issue before they sold the car to me considering the car was driven from Vasai to the shop which is over 40 kms by the company driver.

what are you going to do about this feedback??


Its been just a week that I got possession of my Polo and am already a dis-satisfied with selecting the brand and will ensure no friend/family goes through this experience ever.
Now you know why your cars don't sell. The product is faulty and the people selling the product are not interested in their job and customer service creating a host of annoyed and displeased customers like me.